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On the Spot Cleaners Inc
195 Phoenix St, Canandaigua, NY 14424, United States
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Al
Review №1

First time using On The Spot Cleaners and can say it won’t be the last. They where very professional and courteous Dennis was great. We had our ducks cleaned and serviced. They arrived on time and completed agreed upon service in timely manner with no shortcuts taken. They showed us before and after pictures all while working around our schedules. Was a skeptic on having duck works cleaned but can say it’s a must especially with animals and children. Thanks to you guys for doing a great job.

To
Review №2

On the Spot Cleaners were great for getting our vents cleaned and sanitized. Professional and through. Would definitely use their services again tin the future.P.s: They even came in on a holiday to get the job done.. Thank You On the spot Cleaners!!! . We are super happy with the job you have done.

Al
Review №3

We just had our air ducts cleaned at our house and were surprised to see the amount of dust and debris that was trapped in the HVAC system. Randy who is the owner is super responsive and once we scheduled the service his tech was on time and did a great job! Side note we also manage rental property and we have used Randy’s services for water damage clean up and sewer clean all its great results. No hesitation in recommending On The Spots services.

Me
Review №4

Great customer service! I was able to get on their schedule very quickly, they arrived on time and was very kind and professional. The whole house smells so clean!

Ka
Review №5

The customer service was SPOT on and very flexible! Our repair man went above and beyond to not only complete to job effectively but fixed something he noticed didn’t look right. I highly recommend On The Spot Cleaners for all of the services they offer. Time and time again, they do not disappoint!

pa
Review №6

When flooding in our area affected many, On The Spot Cleaners was able to start cleanup at our property within two days of our call, when others were estimating two to three weeks.We were updated daily with the progress of the affected areas and given an exact time they would be arriving each day.The entire process was made simple for us, taken care of quickly and handled professionally.Would highly recommend.

Ja
Review №7

Excited to breathe better and live healthier! Randy and his team are professional and efficient! Truly experts in what they do. I’ve recommended him many times to friends, family and clients and will continue to do so in the future. I wouldn’t recommend anyone else. Thank you On The Spot Cleaners!

Ju
Review №8

I had excellent interactions with On the Spot ! From the professional quote and scheduling to the technician calling in advance to tell me of his arrival ! He was very professional and considerate and took the time to explain the process. I’m very particular about technicians in my hone and I’d highly recommend this company. My home feel fresh and clean and my carpets turned out amazing ! On the spot delivers world class customer service !! Thank you Randy and Dennis! It was our pleasure to do business with you!

Co
Review №9

I don’t ever use social media or write any reviews. I was so happy with the level of service and knowledge this company provided that I felt I absolutely had to write a review online. I would use On The Spot Cleaners for any of there services that they provide just judging on how my duct cleaning service was.Kept updatedPrice never changedPunctualHigh knowledge of pretty much everything in my home.100% satisfied and for life customer.

Ta
Review №10

In general, I am not easily impressed but I felt compelled to write a laudatory review for Randy.He was extremely punctual- sending me a reminder text the night before and then again , one hour prior to the appointment. He came on time and was ready to work immediately upon arrival. He took every measure to protect my floors ( booties and drop cloth) from damage. He was extremely fast and efficient. He finished the job exactly at the promised time and left the house very tidy in his wake.He is a great example to others in his field and is a customer service professional

Li
Review №11

Ross did a really excellent job at cleaning the carpets of all the spots and stains from when my puppy was being potty trained. They were a mess, even after I had attempted to shampoo them. I will call them again for the rest of the house. Cant beat the price either! Thanks, On the Spot!

Ja
Review №12

We have used on the spot cleaners many times. They perform services that we are not equipped for. Our customers are always been happy with them. And I recommend them all the time

St
Review №13

Dennis called me ahead of the scheduled time, and I told him to come over early. Dennis was meticulous in his work and was very kind and courteous.I would definitely recommend getting your ducts cleaned with this company, they do outstanding work.

Ma
Review №14

The technician that came was very kind and respectful. He was very knowledgeable about the duct cleaning process. I would definitely use On the Spot Cleaners in the future for any of their services. I would highly recommend them.

Je
Review №15

On The Spot cleaners was exactly what we wanted and needed. DENIS, was extremely professional, on time and left our carpets looking and smelling brand new. I have 2 pets and 2 children.. you wouldnt know it now!! I am so happy with the level of customer service we recieved from start to finish and then even after. They accommodated our difficult schedule without any hassle. Thank you On The Spot!!

Ma
Review №16

My technician, Mitch, was EXTREMELY polite, professional, courteous, and knowledgeable. He gave us some tips and tricks about moving forward and made our carpets look and smell brand new again! I will 100% be using On the Spot Cleaners in the future!! Thanks again!!

Jo
Review №17

Excellent responsiveness and professionalism during all phases of our mold remediation project.

An
Review №18

We had a great experience with On the Spot Cleaners! They were very quick to get us a quote (and the price never changed!), and they were punctual and pleasant on the day of the service. We will definitely use them again in the future!

Sh
Review №19

Outstanding job. Ross was incredibly professional and friendly. We debated replacing our basement carpet and decided to have it cleaned to postpone the cost a bit and the carpet looks brand new. Far exceeded our expectations.

Re
Review №20

How often does the owner of a business answer the phone? (Its rhetorical, as the answer is next to never). Randy from On the Spot Cleaners did...on the first ring! From there, the experience just continued to go above and beyond my wildest expectations for service. He was so understanding of my situation, considerate with my time, knowledgeable, and accountable. Randy has earned a customer for life!

Le
Review №21

These guys are great! They responded promptly to my messages and gave great insight and communication on the service and my inquiries. Randy confirmed the appointment and arrived on time. He is so friendly and knowledgable. He went above and beyond, explained the process, changed the air filter and even took the time to fix a little issue with how the filter was fitting. I also wanted him to look at a storage area that previously had mold and he was honest and truthful, told me what I could do on my own and did not try to upsell me on a service I didnt need.

Da
Review №22

Randys kindness, professionalism and friend of the family attitude is so refreshing and appreciated. The Team is amazing and they do GREAT work. Simply the best!!

Je
Review №23

Scott came out and cleaned our ducts, were very pleased with the speed, professionalism, quality, and value of the service he provided. Will recommend and use further services in the future.

Ri
Review №24

Scott arrived right on time. He was very professional in his attitude and respectful of our home. Scott is very thorough and easy to talk with. His work is excellent! We would recommend him again! On The Spot is a great company!!!

Kr
Review №25

This is my second time using On the Spot Cleaners. Both times, I had a great experience. They are accommodating and very professional! I’ll choose a small business a million times over, they actually care about their customers!

Wa
Review №26

Dennis is fantastic asset to your companyDid a great job and a wonderful person. Will re commend your service to my friends

Ja
Review №27

Great service, fair prices. Knowledgeable and professional team. They did an amazing job on our floors and ducts. Will definitely use them again and recommend them as well.

Du
Review №28

HUGE shout out to On The Spot Cleaners for doing some quality and clean work in our home in preparation for baby Olivia.We had our ducts cleaned, and could’ve built a German Shepard from scratch with all of the hair they found in the returns 🤮. She lays right in front of it 🙄.We also had two bedroom carpets and 2 area rugs cleaned for unbeatable prices. This was much needed after all of the messy projects I’ve been doing around the house!If your brain just dinged and reminded you about getting your ducts or carpets cleaned, have mold issues taken care of, or soft/pressure washing done LOOK NO FURTHER!Call On the Spot Cleaners to get the job done.✔️ Free Estimates✔️ Locally owned✔️ Flexible Scheduling✔️ Professional Technicians✔️ Fair PricingComing from someone who works in the industry, I know quality work when I see it.

Ma
Review №29

My experience was amazing. It didnt matter who I spoke with. They were all polite and when versed in the process. Weve had our ducts cleaned by another company in the past. The difference was night and day. They did a phenomenal job. There is a marked difference in the amount of dust in our home now. We will be using On the Spot Cleaners again!!

La
Review №30

On The Spot Cleaners does it again!!!!! They cleaned the 5 year old Carpets at my rental and it looks brand new!!! Been using them exclusively for years and theyre THE best!!!

Sa
Review №31

Randy (the owner) and his team are seriously the most personable and honest company I’ve worked with in a LONG time! He is so responsive and provides honest and reliable services! He has hauled away household remodeling “trash” as well as cleaned carpets for me. He is always timely and does a fantastic job! I will always go to him first!

Ba
Review №32

Would definitely recommend this company, our carpets came out beautifully!

Ab
Review №33

When the technician couldn’t make it, the owner arrived & performed the job instead of rescheduling our appointment. Great service 👍🏼👍🏼

Da
Review №34

These guys were awesome! They showed up right on time, protected my property around the work zone, and cleaned up after they were done. I could hardly tell they were there! The staff was great to work with, very personable. Companies like this are the reason I choose to work with local businesses. I highly recommended them!

Je
Review №35

Ross was extremely professional. Arrived on time, very thorough.

Ma
Review №36

Randy and his team at On the Spot are amazing. Very responsive, quick and great value.Thank you Randy!

Am
Review №37

Fast and efficient work done today done on our dryer vent. I highly recommend “On The Spot “ cleaners.

Br
Review №38

Scott and his co-worker were very professional, personal , and did a great job. Explained what was gonna happen , were very courteous and cleaned up at the end.Ducts had never been cleaned since it was built on 2001. They had construction debris and dust throughout.Great job, would definitely recommend ON THE SPOT CLEANERS. Call Randy(owner) or speak to Ross about your ducts; your carpets, any mold remediation needs. Very professional , honest , responsive and highly recommend.

Je
Review №39

Randy is truly the best. Very professional, responsive and always a pleasure to work with. We have used On the Spot for mold removal, duct and carpet cleaning. All have been outstanding experiences. Thank you Randy and team for great service.

Ja
Review №40

On the Spot was incredibly helpful. They had a very fast response to an after hours issue on a Friday night for a sewage back up in to a first floor bathroom. They were very knowledgeable and helped to quickly relieve a bad situation. I would highly recommend them. I have also used their other service of carpet cleaning and they did an amazing job making carpets that I thought needed to be replaced look new again.

Da
Review №41

My carpet looks great! It looks clean , smells clean, I am so impressed! Ross was on time and super friendly. I will absolutely be calling again!

Ka
Review №42

Great job! Got a call confirming our appointment about a week ahead. Called us the night before to give us the exact time, and then called us when they were about five minutes away! Gentlemen was friendly, efficient and left hour house sanitized and smelling fresh! Would 100% recommend!

Do
Review №43

Scott was very professional. He explained everything to my husband & I about what he would be doing. We are very please with the process & work he did. I recommend this company 100%!

pe
Review №44

Amazing service and quality work. We had On the spot come after we had COVID. they cleaned the entire house, cleaned ducts and carpet cleaning. The guys were super professional clean and thorough. Carpets look great and they pulled a ton of debris from the ducts, crazy! Top notch and highly recommend On the Spot!!

Li
Review №45

Mitch is well informed, patient, and thorough. I highly recommend these services and especially Mitch.

Ri
Review №46

We had some mold in our basement closet and our patio and siding which doesnt see the sun had mildew. On The Spot came and cleaned it all in one day. I came home from work and was amazed. I honestly was surprised at how much better the patio looks now.

Bo
Review №47

Both Scott and Austin were VERY professional. They were neat as can beand explained every step. I would not hesitate to leave them in my home alone. These two, Scott and Austin are kind of staff that should keep the referrals coming in.

Fa
Review №48

On The Spot did a great job cleaning my carpets! They were professional and the carpets are good as new! I would recommend to family and friends anytime.

Ju
Review №49

This is the 2nd time we have used On The Spot Carpet Cleaners at our company and both times they were responsive, thorough, respectful, Safe and did a wonderful job! We will definitely use them again!They did an excellent job!!! So happy !I highly recommend them!

Pa
Review №50

Was referred to on the spot cleaners for some mold removal in my attic. The process for obtaining a quote was very easy and clear with what would be done.They were responsive on my appointment request and their follow through leading up to the day the work would be done was great.The day of the work they were very professional, clean, showed up on time, and explained what was going on very thoroughly.Would 10/10 recommend them to anyone looking to have mold removed and I can imagine the rest of their services are done with the same outstanding attention to detail.

Ly
Review №51

Mitch was very professional and personable. He also tolerated our very big dog very well. Would highly recommend.Thank you !

Ed
Review №52

Did 3 complicated jobs. Excellent work. I highly re ommend.

lo
Review №53

Look no further if you need your ducts cleaned! I had hired a company (prior ) to clean my ducts and they did an awful job. On The Spot Cleaners was called to get the job done right. Randy and Mitch were awesome and very friendly. Mitch was informative and showed me pictures of before and after cleaning was done. I was so impressed. Mitch is one of the hardest working and friendliest guys Ive seen work and it is hard to come by these days. Keep up the great work!

Tr
Review №54

Fast and Efficient service. Tech was very respectful and friendly. The price was perfect as well. Will continue to use them and recommend to all my clients/friends

Ke
Review №55

They were on time, and super efficient! All while staying at the estimated cost. Highly recommend this company!

Da
Review №56

Without question On The Spot Cleaners sets the bar in professional, reliable, valuable services. I have utilized this company for my professional needs (recommending them to many clients for mold remediation, duct work cleaning, carpet cleaning etc), and have hired them personally for the same services. Everything you’d expect to get from a professional contractor but rarely do: calls answered or returned immediately, reminder calls for your upcoming appointment, calls after the appointment to communicate the work that was completed and any follow up required after the job was done. From the business owner to the business partners and staff running this company, there is consistency and it’s clear that each person cares that the work and communication is handled with quality. Highly recommend!

Jo
Review №57

On the Spot Cleaners gave us an estimate over the phone for cleaning our ducts. Their estimate was lower than at least one of their competitors and we decided to go ahead.On the appointed day, Mitch, our duct cleaning tech, phoned ahead to let me know that he was a bit ahead of schedule. When Mitch arrived, he was polite and explained what he was going to do. He repeated the estimate and walked through our house to give me final price, which was actually a bit lower than the original estimate, though the price didnt include cleaning our clothes dryer duct/vent.He worked efficiently, but he was willing to answer all of my questions and share some pro tips. I appreciated it when he asked me if it was okay if he removed one of the painted-on return covers in order to clean more thoroughly, since that risked minor damage to the paint around the vent cover. (By the way, removing the cover did only minor damage to the paint and only just around the vent, not a serious problem at all. Im satisfied with that.)After cleaning our ducts, he gave me the option to have our ducts sprayed with some antimicrobial stuff, to which I agreed. When I asked him, he showed me some of the stuff hed cleaned out of the ducts. When prompted, he also suggested some things to look out for and some trips for taking care of our ducts and vents. He also did a pretty good job of cleaning up after himself.In total, Mitch worked for about 3 1/2 hours and provided us with an invoice, accepting payment by check, which we appreciate. Its always hard to assess the work of a pro when youre not a pro, but it seems to me that Mitch did a very good job.

Co
Review №58

On The Spot Cleaners & Randy are the best! I called Randy in a panic due to my wedding ring falling down our furnace vent. Randy came the next day and got it out- no problem. So professional and friendly... will definately be calling them for any other service they provide!!!

wi
Review №59

Mitch is very professional and did a great job of cleaning our hood vents at our restaurant. I would highly recommend them.

Tr
Review №60

On The Spot Cleaners are reliable, professional and do a great job! Mitch and Austin were on time, thoroughly explained what they were going to do and when finished explained to me again, everything they did. They were so friendly, answered questions I asked and even did a quick cleaning of my dryer vent, which was apparently never cleaned by a previous company I had hired. I can’t say enough good things about On Spot Cleaners and would definitely recommend them! You will not be disappointed! I’m having them come back next week to clean my carpets!

Kr
Review №61

We brought 2 area rugs for cleaning. They were so professional and my rugs look better than new. We will be back and will send all our friends too! Thank you.

Ka
Review №62

Ross was on time, very polite, he listened to my concerns and addressed them.He cleaned several rooms of carpet, area rugs and stairs. Everything looks great. I am a very happy customer!

Ka
Review №63

Highly recommend! Mitch was on time, thorough and very efficient. After the job was done he called and went over everything with me and gave us some tips as well to keep our ducts clean. I feel confident in his work!

An
Review №64

These guys are amazing! Highly recommended ! Dont bother shopping around... great company.

Sh
Review №65

I highly recommend On the Spot!!! Very professional, and courteous! Mitch was great! I feel better knowing that our ducts and vents are thoroughly cleaned and sanitized once the heat comes back on! Apparently they were pretty dirty! Not sure when the last time was that they were cleaned! THANK YOU!

La
Review №66

I called two days ago as I had unexpected company coming to town on short notice. They fit me in, this afternoon, and they were 45 minutes early. Mitch and Devin did a beautiful job. My 15 year old carpets look amazing! I have also enjoyed their upholstery cleaning, carpet cleaning and duct cleaning in years past. A great local company. Hardworking young men!

Ca
Review №67

We were so impressed with Mitch being so professional , knowledgeable , politeness and being very pleasant and social with us. He was very efficient and showed us how badly we needed our dryer vent cleaned too as there was an very large amt of debris he removed which could have caused a fire had we not had it done! Thank you so much Mitch and we we definitely use the company again and highly recommended you! TY again

Ra
Review №68

On the Spot Cleaners has helped us with many of our Real Estate Investment Properties as well as our our home. HIGHLY Recommended!

Ke
Review №69

On the Spot cleaners were awesome from initial phone call to service! I answered some simple questions, set up a service date and the tech arrived on time with a heads up phone call! He was friendly, professional and efficient. Our home was put back together as if they were never hear. I am super thankful On the Spot was so easy to work with and look forward to using them again.

Je
Review №70

We knew we needed to do some air duct cleaning after our home renovation & from the moment Randy reached out to me, when he saw my Facebook post, to the day of completion, it was only about a week and it turned into a job well done!! His guys were professional, showed great care with our new hardwood floors while needing to roll heavy equipment over them and the best part — I’m no longer dealing with allergies in my own home! Thank you again!

Pa
Review №71

Exellenent service. highly recommend

Pa
Review №72

Mitch arrived at our house right on time. Mitch was very polite. He explained what he was going to do. He was professional and wore his mask the entire time. We would definitely use this company the next time and highly recommend the company and Mitch.(Our dogs loved him).Mike and Pat Meyer

Jo
Review №73

Terrible stains. Actually got a throw rug to put over the carpet after cleaning. But WOW such a great job I can return the throw rug. Thanks so much

Wi
Review №74

Worked with Mitch & Randy from On the Spot Cleaners, who came highly recommended from a realtor we use on our properties. Very professional, right on time, and took the time after service was performed to walk me through several things in my house which I very much appreciated! Highly recommend!

Al
Review №75

I was looking for someone to clean a white area rug that I couldn’t get the stains/discoloration out of and I’m so glad I found On the Spot Cleaners! The service was quick, easy, and a great value. My carpet looks much better and the cleaners were very easy to work with! I would definitely recommend this business to anyone in the area. Thank you!!

Ki
Review №76

I reached out for a gift certificate for Christmas because I knew of their great reputation and work! They quickly responded and helped me right out! I know this will make the perfect gift for my hard to shop for family members!!

An
Review №77

On the Spot Cleaners are top tier in several different services they provide. You can tell the values from their ownership is passed down in the quality of their work. Highly recommend!

Da
Review №78

On the Spot Cleaners did a fantastic job! Would highly recommend their services!

Cl
Review №79

On the Spot Cleaners was great. Prompt arrival time and throughly explained everything they did. Would recommend to anyone looking to have their ducts cleaned.

Al
Review №80

Randy is the best! Had my sewer back up in my basement and Randy showed up ASAP! Highly recommend him.

Pa
Review №81

Great service, fast, clean, honest and careful. Mitch did a great job while working on all the duct work/vents. The house is an older home and never had any duct work done, he carefully inspected/cleaned everything.

Me
Review №82

Mitch communicated very well how the job went. He was very friendly and helpful. He even helped with my puppy when he got hurt. Mitch did a high-quality job. I would definitely recommend On the Spot Cleaners an will use them again.

De
Review №83

On The Spot Cleaners did a wonderful job cleaning our carpets and couches. Scott was professional, respectful, and friendly. We were very pleased and will be using their services again.

Su
Review №84

Ross has always been prompt to reply to my requests, as well as he always calls when he will arrive.Masks were worn, as well as social distance were maintained. Area rugs and wall to wall carpets cleaned well, and all requests were done.Price is so reasonable, that I get them done every six months!! With pets , children, and grandkids I appreciate the work!Thank you “On The Spot “ cleaners!

Jo
Review №85

Randy and his team(specifically Mitch) are the best around! We had our HVAC ducts cleaned and I couldnt be happier. Mitch was on time, professional and explained the whole process. The only thing Im upset about is I didnt have them cleaned sooner! I am a local real estate agent and will definitely be referring On The Spot Cleaners to all my clients.

Bo
Review №86

I had On The Spot Cleaners sanitize a space where a COVID-19 positive employee had been. Great service and the tech was very knowledgeable in his application. Highly recommend them.

Ci
Review №87

Highly recommend OTS!! From beginning to end this company can not be beat!!! They handle everything very professionally, ease and totally are there for the customer. Not just to get the job done. Hats off to Ross and Randy way to goThanks again so much

An
Review №88

Received a courtesy call to both remind me of my appointment the day before, and another call the morning of to let me know Mitch was on his way. I appreciated Mitch’s professionalism and explanation of what the job entailed. Overall, a great experience with this company.

Th
Review №89

Excellent work. Well organized, thoughtful. Mitch, our tech person, was very good at explaining the details of the cleaning. A very positive experience. I highly recommend On The Spot, Thomas J. Driscoll, Victor NY

De
Review №90

I have used on the spot cleaners for many years now and Im always happy with the results.

Er
Review №91

On the spot cleaners has been out to clean our carpets and upholstery in our current house as well as previous. From ownership all the way through, they are fantastic. Professional, courteous, honest, and they do a great job. I would highly recommend On the spot cleaners to family, friends, and anyone I can.

Ha
Review №92

They were at my house within 30 minutes of calling. Its an over whelming feeling when your standing in sewer sludge in a newly finished basement. You dont know what to do or who to call first. Our technician Mitch assured us that everything was going to be alright and went right to work. He was a lifesaver and took the time to answer our questions. I Would definitely recommend them to my family and friends

Au
Review №93

We have hired on the spot cleaners multiple times because of their quality work , professionalism, and value. Price is always more than reasonable. Crews are always clean and polite.So when I needed to sanitize my office so we can reopen after the covid 19 pandemic, I knew exactly who I could rely on to help me provide a clean environment for my employees.Thank you for everything! I highly recommend using On the Spot Cleaners for your home and office needs.

Mi
Review №94

Randy and his team were very responsive to my needs. Very professional and fantastic to work with.

Ti
Review №95

Mitch was such a pleasure and very knowledgeable. Great outgoing personality and courteous. The owner, Randy is also a pleasure to work with.

Sh
Review №96

They were timely and professional! Our rugs looks great. Very happy with service.

Ma
Review №97

Mitch was a good communicator...very efficiant...repectful...informative.I feel I great service for a reasonable price...recommend them highly.

Li
Review №98

Very pleased how well they handled their job cleaning the mold and adding duct vent work in the attic. They came on time and was done in a few hours just like that! Very friendly! My dog enjoyed their company! 😁 I definitely recommend them for anything and now I know who I’ll contact if I need their business again in the future!

Gr
Review №99

Had Vent Cleaning done on 8/312020 by Technician named Mitch. Super individual and he did a super job. Called ahead to let me know his ETA. I have used other cleaning companies and On The Spot was by far the best. Highly recommended

Da
Review №100

This was a fantastic experience. Randy, Steve, Ross and the team were great to work with. Highly recommend them!!!

Information
100 Photos
100 Comments
4.8 Rating
  • Address:195 Phoenix St, Canandaigua, NY 14424, United States
  • Site:http://www.onthespotcleanersinc.com/carpet_cleaning
  • Phone:+1 585-224-6911
Categories
  • Air duct cleaning service
  • Water damage restoration service
  • Carpet cleaning service
Working hours
  • Monday:7am–7pm
  • Tuesday:7am–7pm
  • Wednesday:7am–7pm
  • Thursday:7am–7pm
  • Friday:7am–7pm
  • Saturday:7am–7pm
  • Sunday:7am–7pm
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