Todays technician, Jason was efficient, polite and personable. I have never had a bad experience with any Isaac tech. Just another reason I am happy with my maintenance contract!

We were very happy with Isaacs installation of a new high efficiency boiler. They were great from the first call to the end of the installation. The installation technicians were very professional and respectful of our home. The boiler unit was much different than our old one. The re-piping and fitting they did for the new boiler was really well done. Im very impressed with the quality of work. I would definitely recommend Isaac for upgrading your heating system.

Technicians were helpful and efficient. Great job!

Excellent as usual. Keep up the good work.

Friendly, great customer service. Respectful of your carpets and work with you when dealing with pets. Pleasure to be around.and arrive when they say. I found them to be helpful and go above and beyond. I would definitely recommend Isaac Heatingsay

We have had Fernando as our Tech for a while and he’s the best! Always kind, friendly, knowledgeable, and helpful. He always makes sure we are taken care of. Customer Service has also been outstanding when we have needed to call. Always courteous. We highly recommend Isaac Heating and Air conditioning.

Tom is a pleasure to work with. As he repaired my A/C, he added a little pixie dust and looked for gas leaks

Dropped calls, multiple people to explain my urgency, then told couldnt help me until end of week. Doesnt help when you have no heat and its 59 degrees in your entire house and 35 degrees outside. :(Used my original 1st called plumber/heating business and got heat fixed next morning. Sticking with them forever, better service and results.

We had no experience with them. Our air conditioning has not been working, and they cant come for 5 weeks. AND WE ARE GOLD CLUB MEMBERS ( although just for furnace and water heater). But you would think that should attach SOME courtesy.

Our old gas hot water heater overheated in the middle of Sunday night. We called Isaac the next morning. We got a visit from an assessor the same day we called and the new electric hot water heater was installed two days later. The assessor explained what would need to be done, possible problems that might crop up and suggested solutions. He quoted us a price we could live with. The installer went over what he was doing and what we could expect out of the unit in full detail, answered all questions and cleaned up the work area perfectly. Everyone from Isaac was sympathetic and helpful and made a difficult time easier because we knew we were in good hands!

Polite and detailed. The best! Fernando Molina is by far the best technician I have encountered in 12 years. I request him on each work order.

Technicians were on time and called to let us know they were en route. They were thorough and took their time evaluating our entire HVAC system. Their analysis seems spot-on and I plan to follow up on their recommendations. Fair price for good work.

Super Reliable & Honest Company!Weve been using Issac for a little over a year now and only have positive things to say! Weve used them for routine maintenance & cleaning as well as air conditioner repairs. Our air conditioner died over the Summer during a heat wave & we thought for sure we would have to wait a few days until we could get someone over, but they came over the same night! We were blown away at the service we received! Weve had several different techs come over and they have all been highly trained, polite & very respectful! The best part is they have always been on time for every appointment! Weve even had them call to let us know they had an earlier appointment and wondered if it was okay to come over early! Cant recommend them enough! We will never use anyone else for our heating & air conditioning needs!

Fernando the technician was very knowledgeable, adhered to Covid safety precautions, explained things thoroughly and very professional.

Have been unable to contact any Issac location from 5pm til present today. (Over 2 hours, then stopped) No recording to explain what to do if you have an emergency. I understand things are different in these times, but there should be some way to contact someone in an emergency.

I would absolutely recommend Isaac to anyone. When I first began the process of hiring someone I was nervous about who to hire. I definitely made the right choice. Tom did an amazing job servicing the furnace and fixing multiple issues. When I have had trouble with the system Tom and the customer service team have been great. Tom did great in explaining everything he was doing as well as showing it to me in a way I could understand.

Quick response to a problem with our new A/C unit- ended up being a manufacturing defect, not a problem with Isaac Heating & Air Conditioning. They are ordering fix. Steven was very professional and courteous. Thank you Isaac and Steve.

Always courteous, on time and efficient . Always a timely solution - I appreciate this service very much

The technician that came to my house was very thorough, knowledgeable, and friendly. When he found a problem he came and let us know. I hope the next time I need service that this technician comes back.

Our experience with Isaac has been top notch. Walter was the tech and he was on time, very knowledgeable and thorough in all respects. Equally important, he was willing to listen to my comments about what I felt was specific to our house and situation. Because of an unforeseen occurrence it was necessary to change our appointment date and Nicky made this modification seamlessly.

Derek from Issac arrived on time. He was friendly and courteous . He took his time making sure everything was working correctly before he left. Derek and all the technicians are the best. Why would anyone call any other heating companies. Having been a teacher, I would definitely give Derek and Issac an A ++++++++++++Thank you Mr Issac for hiring the best!!!!!Rich Colosi

We were scheduled for an estimate visit for 5:30 PM today; by 6:35 PM Issac rep did not arrive. Called Issac and was told rep was double booked and we got the short end of the stick. In fairness. Issac did offer to send rep over to our home by 7:00 PM. We opted out. If there was double booking why did no one have the courtesy to call us and reschedule ? Double booked ? Is the Issac organization that disorganized. First impressions mean a lot. What if this were an urgent need ? Person on phone was apologetic and professional. But the Issac booking system and communication with customers show a lot to be fixed. And they will never fix anything we own. We will call a competitor tomorrow. If you had a positive experience, we envy you, as for us we have seen enough. We will never forget this inconsiderateness and word of mouth travels fast. Very fast.

Extremely happy with Isaac. Very professional, personable, and informative!

Fernando was experience and knowledgeable. He did a great job.

Buyer Be Ware.... Bait and switch AlertI met with an Isaac sales representative who was really nice and decided to go with Isaac. They got the approval for NYS loan. After getting the install I needed to have an energy audit which was not that that long to determine I needed more insulation, air sealing and glass block windows. They stated it would all fit into my loan, so I agreed to go forward as long as it was included into the loan. Months after I get a call stating it all did not fit into the loan due to a mistake on Isaacs fault. The are now demanding I pay back $1,250. If it was not my fault then why must I pay.I feel like a bait-and-switch happened to me.After explaining to then what happened they offered me a one time payment or they can finance it in house. That great but it is still not my fault.

Tom, Service Technician, was very thorough and knowledgeable. Took time to respond to questions and explained in understandable terms. Does an excellent job. Hope to see him again.

Not happy at all to be charged $175 for a transformer that sells at Lowe’s for $35. And honestly not even sure that this is the problem. Humidifier installed by Isaac has been leaking water into the furnace. This is the 3rd time the furnace shut down due to water from the humidifier. 500% mark up for parts is disgusting!!!

Chris is great. He makes you feel like you know what you are talking about and then diagnoses based on your comments. He is very knowledgeable about all the workings at Isaac and can direct you to the right person (department) to answer your questions. Love it when Chris is our technicians.

Some great service techs, others just so so.

We had a small problem after a furnace cleaning/inspection a couple weeks ago. After > 5 years of using Isaac for several appliances, this is the only issue we have had, and it was a mistake anyone could make. Isaac made it right by dispatching a technician immediately, who quickly resolved the problem despite having to work in tight quarters.Isaac has always done an excellent job for us. All their technicians have been well trained, thorough, friendly, and willing to explain what they are doing. I regularly recommend Isaac to friends.

This rating is due not to past service...but to today’s service. Our technician, Chris, was the best we have ever seen. He fixed an issue that has been troubling us for years. He was kind, professional, thorough, and overall fantastic. We are totally impressed.

Excellent service. Very thorough. Up front with price info. Glad I chose Isaac.

Taken care of my ancient furnace for 5 years now. Every year, they say the same thing: its old, but its still working fine. No attempt to sell me a new one.

Thomas was great. He quickly identified the problem, explained it to us well, and fixed it successfully. He was also very professional & kind.

Matt was very professional and personable and knew his craft. He gave us honest answers and the service was impeccable. There was no hidden agenda you may find with other contractors. He is a good man and I greatly appreciated him coming out to service our unit.

Chris did a great job fixing my furnace on a cold night. He was courteous, efficient, and very helpful. I would welcome his help again, and would recommend him to a friend as well.

The technicians were very professional and arrived on time! They explained how to use the equipment! I would definitely recommend Issac heating and air conditioning!

Very fast and efficient service! Great customer care and willingness to help. Service tech extremely knowledgeable and great explanations and courtesy!!

Tom (the Tech) was right on time and called ahead. Knew his stuff and went right to work. Finished in good order and was on his way. It really doesnt get much better than that!

I called Isaac about a vibration issue which produced a metal clanking sound when my oil fired furnace ran and was fortunate to have Walter come to troubleshoot the problem. He quickly identified the cause of the vibration and came up with an out-of-the-box solution which eliminated the noise. Once again, I highly recommend Walter and Isaac.

Thomas was very punctual, personable as well as respectful, and efficient in doing our yearly maintainance of our units. He graciously answered all our questions we threw at him, and took time to clean up any water or mess he might have created. Its a pleasure to do business with Isaac Heating and Air Conditioning and we feel assured that our units are well cared for.

Technician called early because he had an earlier time available, and we took it vade advantage of it. Arrived on time, did the job quickly, very good customer service. Definitely recommend Isaac.

Excellent customer service. Thomas T. quickly and accurately diagnosed the problem with our furnace and made the repair. I have been a Gold Seal customer for almost 20 years with Isaac.

Tom did a great job. Explained everything well and even suggested a better setting for our hot water heater.

Walter helped us out a lot. He explained everything he was doing, broke down the cost and gave us tips to keep our furnace running. Walter provided us with great service, we will call Isaac again with any future needs.

We have had Isaacs Gold Seal Maint. Agreements on our Furnace, Air Conditioning & Water Heater for over 25 years. They are excellent. Chris L. has been to our home several times for the annual preventative maint. checks and we would highly recommend his services. He is very professional and is pleasant to work with.

Walt was very good in identifying my problem. Was able to make suggestions for dealing with my problem. Also helped identify steps forward with ac maintenance. Walter is a very good company rep.

Matt was a pleasure to discuss our maintenance and service needs with. Super friendly, took time with us to explain his findings - overall great experience. You definitely have a gem working for you!

Matt was great! On time, pleasant, very thorough and explained what he did and all issues in detail. He went above and beyond in his service call!

Fernando Molina does an exceptional job!

Fast service,work done very well .

“When you need us, we’ll be there”….you need to change your tagline.Today July 19, the hottest day of the year, our A/C quit on a fairly new Lenox unit (Sept 2017) that was part of a new furnace, hot water tank, and duct work job – a large expense overall ($12k). So, really just partway through second summer of use.Called local ISAAC service that did install and was told earliest they can come is mid-August! Our 1 yr maintenance ran out and did not sign up for expensive contracted annual service which would not have caught this anyways. Told them they did install and told sorry we treat you like a cash customer……..Supposed to have a Lifetime Workmanship warranty?Called a local veteran-owned servicer who came out this afternoon and repaired. Guess what? Refrigerant was overloaded (2 lbs!) from initial install and there is a safety mechanism to keep from permanently damaging compressor which probably has been damaged to a degree since system was way overloaded. Obviously they did not dial in / balance the right amount but loaded it up incorrectly.Oversold, under-serviced, do not recommend doing business with this firm. ISAACHEATING.com is more like ISAA-CHEATING.com……

The service tech arrived within minutes of the time that they said he would-- covered his shoes with protective gear made repairs in a timely manner , was polite and courteous and answered all my questions.

Walter called me and told me he was on his way to my house .on time he was very nice to talk to and did a five star job i will be calling you back in may to have my air serviced thank you b parker

Thomas T, the Isaac tech that serviced the heat & AC units could not be more informative and just a super nice guy. He even endured my 3 crazy pups that were barking at him...seriously, you could not do better anywhere.

Prompt courteous service. Technicians are well trained

Andrew T called at 5:30 on 10-8-2018 to share the breakdown of our bill (that we never received): $154 for one thermopile part, $180 for labor (1 hour)), $58 for one year warranty on parts and labor, and $120 (arrive and diagnose). The charge for the warranty for one year was never disclosed by Derek (the tech). Normal business practice is to offer a choice for such a cost and since most reputable businesses offer a one year warranty - we would not have given permission for that charge. Derek (tech) did not reveal the cost of the part either (Andrew shared was a 100% markup). We found that we could buy the thermopile part on Amazon for $8. Cricket on the Hearth and Fireplace Fashions quoted $65-70 for the thermopile part. Cost of labor was not explained ($180. per hour) by Derek. Moreover, he sat in his truck for 10 minutes upon arrival, was in the house for 35 minutes; then, sat in our driveway for another 20 minutes (all to accommodate his GPS- we find out later during our conversation with Andrew T). So, in sum we were charged $120 for Isaac to arrive and diagnose (estimated by Andrew at 15 to 20 minutes); $180 for Derek to sit in his truck for 30 minutes and change a part for 30 minutes, $58. for a bogus warranty, and $154 for a thermopile part that cost them $8. No receipt give upon completion of work (even though asked for) and no description of charges. Email and hard copy receipt requested and none received. The credit card company agreed with our complaint.

Great customer service, prompt, friendly. Had everything done in a matter of a couple hours.

Very professional and skilled employees. Able to problem solve a difficult installation

Derek M performed my 6 month furnice cleaning and air condition routine service and this was the second time he serviced my equipment and he arrived on time after calling me by phone to let me know he would arrive at my home in a few minuits for this scheduled service. Derik is very professional and interactive verbally and informative with any questions I ask and remains respectful and courtious the entire time he is at my home, I highly recomend Isaac Heating & Air Conditioning company for instalation and maintaning of home comfort equipment after 20+ years and have never had other than high quality service.VH

Always prompt, professional, thorough and most importantly honest.

Chris always does a great job at my home.

Super friendly people and the best trained technicians in the industry!

Great service on time,personable young man.took great care to let me know what was done

Positive attitude, great explanation of system, I will operate my AC with confidence.

Service is above and beyond. Everyone is knowledgeable and courteous.

Max knew his stuff and figured out the issue with wiring after a new service had been installed. Took his time to research all possibilities and nail the issue.

Chris was prompt, friendly, and thorough in explaining the problem with my tankless water heater.

Service call was ok hope the problem is fixed. Thank you very much .

Great folks.

Good workers.

Showed up in under an hour when I had an outdoor gas leak

Very task orient and friendly, third time at house to due various service on our two systems. He can return to our house anytime to do work.

Ok service