Best people ever!!!
My experience with this decorator was terrible. I believe it is unethical, immoral and disrespectful for a company to use a global pandemic to profit at the expense of its customers. My husband and I are in the military and we had been planning our wedding for March 28, 2020 in Puerto Rico while abroad for 18 months. Unfortunately, the government of Puerto Rico imposed restrictions on large gatherings 2 weeks before our scheduled wedding due to Covid-19. All of our suppliers were legally required to cancel payment due to the pandemic. Despite the fact that our wedding was canceled through no fault of our own, she refused to even have a conversation with us about a refund in March and April while we were in Puerto Rico knowing full well that we were military personnel moving abroad shortly thereafter. Id understand if we canceled our wedding, but we didnt cancel. The government prevented you from providing the services we paid you for. All the other wedding vendors we booked had enough compassion and respect to give us back at least 80% of our money right away, given that being in the military would make rescheduling impossible. After 9 months of trying to get in touch with her, we were only asking for 50% of our money back, but she refused and even hung up on us. He took $ 1600 of our jobless money in exchange, even though the government legally required him to cancel us. What you have done is wrong and there really is no excuse for it. This business has caused my husband and me a lot of stress during a devastating and heartbreaking time in our lives and I have never felt so disrespected by another company in my entire life. I would hate to see another person be treated with such lack of consideration that this company had shown us. Therefore, I recommend that you do not reserve this decorator for your events.