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Verizon Authorized Retailer GoWireless
990 E Hamilton Ave Ste B, Campbell, CA 95008, United States
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Da
Review №1

I walked in to figure out why the data keep running out and Tasha was able to get me a very good deal on unlimited plan along with a new tablet and jetpack, very nice service and patient.

Pr
Review №2

Shout out to Dominic for being the WORST employee to have ever helped me at this location. My iPhone 11 Pro Max decided not to turn on one morning so I went to this location and Dominic assisted me in getting a new phone. Everything was fine and dandy until the new bill came. This dude not only changed our plan to a higher one without my knowledge but also added a line, added SEVEN add on features and signed us up for additional protections all with zero authorization from me. So now our normal $192 phone bill is now $308. Absolutely ridiculous!!

Ja
Review №3

Got my new phone here , they got really great promotion and offers.

Ab
Review №4

I got tired of Tmobile and was looking around for a good service and a good customer service, and while I was shopping at this location I decided to get it done right away bc of the great experience with Rasha she is very sweet heart .Thank you.

Am
Review №5

If youre looking for the perfect customer service you need to come over here ,where is people are still care about you .

Ti
Review №6

Im always coming back here when ever I need help with my phone, those people dose a great job .

MA
Review №7

This location its my go to store whenever i need help with my phone, Rasha always there to take care my needs and answer all my questions, Im so glad to have this people in my area 🙏

Qi
Review №8

Very bad salesperson. If you want to buy a new phone, you have to force you to buy a mobile phone case, screen protector, charger, which are up to $100.

Br
Review №9

Super awesome customer service 👌

Ra
Review №10

If youre looking for an expert service you need to come in here ,they are the best .

El
Review №11

Friendly Attentive Employees. This Location has Become one of my Choice Locations to Shop at. I was in your Store Yesterday, April 7th 2021 Dominic Helped me with a Car Charger, Pop Sockets, and a Pop Socket Holder, He Did Not attempt To Sell Me Anything Else. No Pressure at All. Thank You, Dominic! He asked about my Daughter , Which was Nice 🙂. Clean Store, Hand Sanitizer available.

He
Review №12

Got my new jetpack and fix my phone and take care my bill ,very professional 👌

An
Review №13

Very helpful team and professional service.

co
Review №14

They sold my elderly father a $300 flip phone that he didnt need. Predatory sales personnel.

Ma
Review №15

Very professional services and helpful 😊

Qu
Review №16

Rasha is very friendly, tech savvy, and professional. She was also very patient. She carefully explained to me how to use my new phone and how the new data GB function. In addition, There were different times that I had come with other issue with my phone plan. Like wonder woman, she solved all my problem. If you ever feel lost and need help go to Rasha.

Na
Review №17

Come and see Rasha she is very nice and friendly ,I have been coming over here for years.

Ja
Review №18

Stay away from this location! Their managers name is Rasha and she will straight up lie to you. When youre making a purchase theyre super nice but then when you come in for anything they just tell you to call a phone #. Once your sale is complete they are also done with you. I purchased the a screen protector she said i can come in and get it replaced anytime and they would do it for me no charge i went in today and they didnt have a screen protector and then she tried to charge me for it. She didnt care just said sorry that youre confused Ill cancel the screen protector. I emailed the district manager about the behaviors and I still have not gotten a response. Do yourself a favor and dont come here

Hu
Review №19

Got my first smartphone here,Rasha made the transition very easy and convenient 👌

Je
Review №20

Went in this morning (4th of July) to buy a phone because my phone crashed yesterday and I wanted to replace it quickly. Store was nice and clean, but the rep working was incredibly slow. I understand the frustration of working on holidays as I worked in retail for many years and had to do the same, but it seemed like she didnt really want to help us.She was helping someone when we entered (10:40) and was already in the process of ringing him up. There was one other customer ahead of us. While we waited, 3 or 4 more customers entered. Not one of us were greeted and we all stood awkwardly.By the time we left, it was 11:15 and she was still working with the first customer, slowly cleaning his phone screen. He even awkwardly looked around at everyone like he was sorry.I realize that these things can take time, but this seemed deliberate. I was totally ready to purchase a new phone too. Very disappointing.Also, Google listed the opening time as 11 and had it been correct, I would have been there at 10 when it actually opened...

J.
Review №21

Had problem with phone and Rasha was able to help me figure it out, very convenient location and nice people .

El
Review №22

Only one CSR working in a moderately spacious location. Inordinately long wait to pay/purchase.

Qu
Review №23

Switch plan and got a new smartphone and hotspot ,the process was very easy and smooth and fast .

Qr
Review №24

Horrible customer service. I even emailed the district manager and I never heard back. I will never come back to this location. I strongly suggest you also just go somewhere else.

Sh
Review №25

My phone died and they help me got my new phone really quick and transfer my stuff perfectly.

Mo
Review №26

Rasha helped me to finally switch from sprint,and got me the best promotion available and and save me a lot of money,which makes me able to convince my wife and son to switch as well and get pra new phones ,we are very satisfied with the transactions .

Ch
Review №27

Stay away from this location. The lady Rasha is going to lie to you. I would not go here. She’s nice to make a sale but afterwards it’s a different story

Ko
Review №28

I come here with my Mom every once in a while. Dominic is super friendly and passionate about what he does.

Br
Review №29

Stay away from this location. The employee Rasha will lie to you to close a sale. She lets you know to purchase screen protector and they will replace it for free. Then after 3 replacements she tries to charge you 10$. If you come talk to her she doesn’t care just tells you to email her district manager and he will not reply. Stay away from here!!!!

Wi
Review №30

Took good care of my needs

Va
Review №31

I just got my new phone ,got really nice deal .

Da
Review №32

Gowireless is the location that I go to for any of my Verizon needs ,got the best offers hands down.Come in and ask for Rasha

Be
Review №33

Got really good deals on Samsung phone 📲

Ja
Review №34

Adam and Dominic were a tremendous pleasure to work with. This store closes at 7pm and we showed up at 6:40p in attempt to add a line using a Verizon promotion for 2 iPhones. We figured we would get turned away until the next day however they both welcomed us in the store and they we’re not worried about how long it would take to get us set up. Both of them took their time with us and did not attempt to rush us through the process of getting set up. It is service like this that really stands out to me and they deserve every bit of 5 stars. Much appreciated and I am happy to be a new Verizon customer!

Ma
Review №35

Just got my new phone ,I loved such a great packages ,keep the great work .

Wi
Review №36

Just got my new phone that I really like ,thanks.

Bi
Review №37

I have been coming here for years, always been nice and helpful and got really great deals 👌

Ed
Review №38

In this current time its, sometimes, hard to find a great costumer service. Nevertheless, at this Verizon location the service is awesome...great staff... look for Dominic. Hows your guy to go to for the know how!

An
Review №39

The best location, I have been coming over here for years and still coming back every single time I need help with my phone.

J
Review №40

Like coming overhere for any of my cellphone needs ,really educated team.

Do
Review №41

Dominic was very professional and got me a great deal on my phone. He also helped transferred all of my content. I really appreciated it all of his services. He went up and beyond! Definitely will be coming back here for any future wireless needs.

Na
Review №42

The rude lady working there this morning was absolutely no help! I left there feeling so angry and disappointed. I will not go back.

Hi
Review №43

Worst store ever, fake reviews too.

Pa
Review №44

Gotting a new phone was really fun and easy

fa
Review №45

I was very frustrated with Asurion,but Tasha make it right and upgrade me to new phone hustle free and painless ,awesome job ,Thank you.

Yv
Review №46

Although we had to wait an hour, Dominics attention to your needs and great customer service makes it worth the wait.

me
Review №47

Just got my phone upgrade 😌, Rasha helped me transfer all my data 🙃 very fast and got some accessories deal ,which was 👍

Da
Review №48

The best store in area hands down.

Ed
Review №49

Got my number transfer in easy nice quick and smooth transacion ,very good service.

Ku
Review №50

Dominic should be the store manager. He is very professional and has passion for what he does. I went there because I was very dissatisfied with Verizon services. I want to that store to cancel all my services and to pay off my phone. He provided us a very welcoming environment and did everything he could for me to stay with Verizon. I ended up leaving the store with unlimited plan all because of him. Keep up the good job and thank you for helping me 😊

Ma
Review №51

Wouldnt come here. The whole place seems like its a Verizon store when its really not. I was never even explained that its a go wireless retailer when I purchased a phone. They try to sell you things you dont really need also.

Em
Review №52

Really good deals 😉

cl
Review №53

Stay away from this location!!!!!!!!!!!!!!! There is a worker named Rasha she will lie to you and she’s rude. If you attempt to email her manager you will not get a response. This isn’t an actual Verizon store so if you call Verizon they can’t do anything. Stay away from this place

me
Review №54

Great experience!!!I went to Verizon-Campbell to upgrade my non-smart phone for a smart-one. The store is well located and it is easy to get there. It looks small from outside, but inside it has everything and it is very organized. Customer service is A+. I was helped by a friendly employee named Eric. He helped me in a professional, friendly, and easy way to find the right smart phone. He compared and explained me the three different brands which I was interested in. Over all, I recommend 100% this Verizon store to everyone because of the professional service they provide to customers.

de
Review №55

The best Verizon location in Bay Area hands up

Le
Review №56

I got my phone from this store few years ago and here Im again,always great to come back here.

da
Review №57

Always coming here, really nice deals 👌

Th
Review №58

Rasha very professional and expert at what shes doing, excellent customer service.

Ja
Review №59

The stuff are very knowledgeable and friendly.

Sy
Review №60

Great service 👏

De
Review №61

Dominic and Christian were super knowledgable and friendly. Dominic was patient with all of my inquiries and was still able to handle multiple customers while helping me. The service was great! He definately went above and beyond with me and the other customers. I will return here for my wireless needs.

Ab
Review №62

You should definitely go to this rat really verizon because they help you out and I wanted the iPhone 8 or seven but I got upgraded to the iPhone XR I just need to trade my phone in and it cost less for the phone and you should be helped by Dominic because he is very helpful we got like screen protectors we got phone cases for everything you’re phone so helpful you should give him a raise and he is the best. Also he can Multitask (help other people out too) when you go there you need to request DOMINIC.Abby Hahn

Yv
Review №63

Got new phone in no time and get an amazing deal on it ,I love the new phone LG g8 is the best phone I got ,thanks for the recommendation.

sa
Review №64

The manager accesses your phone and writes her own reviews while transferring your information!! I handed over my old phone to get my contacts transferred. After I left the store, google emailed me to thank me for writing my first review. I didn’t write a review! I found there was a 5-star review in my name in broken English talking about how great Rasha was. If you look through the reviews from others they’re filled with similar language, “Rasha give the best deal ever,” “Rasha the best.” I called Verizon and complained long ago after taking down my fake review. They have clearly done nothing because all of these same reviews are still up. Notice how many of the reviews are from people who have never written reviews beforeor only written one or two. It is so disturbing and unclear if she is looking at other private information while transferring contacts.

So
Review №65

I got my new phone here with the new iPad ,I love my devices,the best promotion ever.

Te
Review №66

I got my service here and I been coming back because they provide an exceptional customer service.

La
Review №67

Very nice Location, Rash very helpful and she goes out of her way for her customers, Im very glad to have them.

Ke
Review №68

This is where you can get the greatest customer service and experience 🙌

Ar
Review №69

Great customer service,Rasha us very professional,she help 5 customers at revealed time,got me the best deal and transfer all my stuff from my dead phone.Thank u 😄

Na
Review №70

If you want excellent customer service for a phone dont look any further. I was from a company that did not care and screws me over and over. I have come into this store a number of times and cant tell you how much help they have been. I had an issue that they bent over backwards to fix. Amazing arrive. Im not going anywhere else. Rasha the store manager and Eric are the best!

Jo
Review №71

Very convenient 👌

ke
Review №72

Walked in waited 10 minutes nobody to help me. Ready to walk out lousy service then everyone walked out of the back 4 employees to help one customer really lousy service. Going to another store hopefully better will let you know

Al
Review №73

Excellent service! I was helped out by a gentleman named Shaun and the quality of his service was outstanding. I noticed that they have great communication with the manager David who is also a fantastic addition the the company. I would give them a 6-star rating but unfortunately Im limited to 5. I definetly recommend this store over other because of the sincerity of all the employees and great air conditioning!

Pe
Review №74

Really great offer and nice stuff

Ju
Review №75

Got my new phone set up easy and quickly,5 Stars .

Na
Review №76

I Went in the other day to look at getting a new phone and was supersized with the level of service i got. I spoke with Shaun, Very professional. Shaun helped me get switched over to Verizon and ended up actually saving me money and getting me a way better deal than what i was currently paying with another provider. This place is in a weird location but definitely worth going to.

se
Review №77

Got my service moved over with new phone and Rasha got me the best promotion ever 😀

An
Review №78

Very interesting promtion and professional team

Mi
Review №79

Very nice people,expert,and make my upgrade very easy,and took care everything for me .The Best

li
Review №80

So friendly and helpful

Ba
Review №81

Very friendly people, helpfull and multitasking.Got my phone set up and ready in no time .Great service

ro
Review №82

Got my problem solved, those people are very expert .

Ni
Review №83

I was helped yesterday by a very pleasant guy. I think his name was shaun. He was very helpful and friendly. Even laughed at my jokes. His Co workers Giovanni and Christian were also very pleasant. These guys seem like they love their job and know allot about the products they move. Ive been to this location multiple times I usually deal with shaun hes always a fun guy to talk to for help. I recommend all my friends to come into this store for all their Verizon needs

St
Review №84

Rasha does great job,she helped me last year and here Im again, going to get my phone updated with new tablet and Hum always great deals over here..

Ni
Review №85

I always came over here to get my cellphone issue taking care of ,great service.

Da
Review №86

The best Verizon store in the town ,Rasha helped me get a new phone and tablet with Hum and she did A great job.

Co
Review №87

Rasha was extremely helpful politely and wonderful, help me figure all my problems and solving it,she is amazing.

me
Review №88

Great customer support, the team they are the most experts I ever met,they are professional and ver patient .

Ro
Review №89

Nice location, great team ,Rasha very professional and knowledgeable,my go to Verizon store.

m
Review №90

Rasha helped me upgrade my phone with new tablet ,she made the transaction easy and smooth and very fast.

Ro
Review №91

I highly recommend this store,the people are the best hands down,Rasha always there and she make sure that you get the best customer service ever.

Ja
Review №92

Just wanted to say Dominic was very helpful and courteous when I had a problem with my phone. I went into the store and left very happy.

Mi
Review №93

This store is nice and organized. Very friendly staff. Rasha assisted me with professionalism and patience.

Sc
Review №94

Got my basic phone updated with Rasha after 20 years and the new tablet ,great service awesome team.

Ti
Review №95

This is the worst cell phone retailer I have ever dealt with. There have been issues with our phones since day 1. How do you go from 3 phones and an iPad, to 11 different phone numbers on the same account. Then we paid for insurance, but the insurance was removed without our consent. Do when something happened to my sons phone we had to run around like a chicken with our head cut off to prove that we were supposed to have insurance. They should have been paying us to do their job. It really surprised me that they actually refused to do it.

Ag
Review №96

Great service

ca
Review №97

Rasha have been helping us for years now ,my husband said even if she moved to Florida we are following her,and here we are getting new phones and tablets and Hum.

Ai
Review №98

Great service, very helpful.

Da
Review №99

Rasha does great job taking care her customers, she goes above and beyond to ensure a quality service, I been coming back here knowing that I will get the best experience ever.

Ky
Review №100

Fast and smoother service, recommended to me and Im going to recommend it to my friends and family.

Information
11 Photos
100 Comments
4.7 Rating
  • Address:990 E Hamilton Ave Ste B, Campbell, CA 95008, United States
  • Site:https://www.gowireless.com/stores/ca/campbell/campbell-e.-hamilton-ave./?y_source=1_MzIyODE1MC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 408-558-0888
Categories
  • Internet service provider
  • Electronics store
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:12–5pm
  • Sunday:10am–7pm
Service options
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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