Napleton Lincoln start to finish is the very best experience i have ever enjoyed in buying a vehicle. i have been involved in a large amount of vehicles in my life, Napleton is a very special place to conduct business. Responsive, competitive, and will go the extra step, without reservation.

Finished my car in a timely manner and they were very accommodating in bringing it to me as I was dealing with a difficult situation, excellent staff.

This is not a good place to go get your car fix, they will fix the problem but mess something else up, I did not catch the nick in the door until I pulled out the lot. I did not see that my motor cover was missing until 3 or 4 days after they fixed the radio I looked under the hood.And then I remember a man bringing his car back to them and they argue him down about they did not mess up his lights.

Just got a new car from here traveled from Michigan after calling several dealers. Leon my salesman was what made me come here I could tell right away on the phone he actually wanted to help me. He was very straightforward and on top of things. Also the manager Ken was very professional and helpful. This place seems very well managed I will most definitely be back here to buy my next Lincoln! Only problem is I’m not local so I can’t bring my vehicle here to service I’m sure the service department is just as good!

I Recently had a four wheel alignment done at Napleton. I own a Lincoln but the work was completed in the Cadillac service department because the alignment device is there. I went in for a front wheel alignment but the young lady who checked me in came some time later and informed me a four wheel alignment was necessary. Without hesitation I stated thats fine....that was on a Monday.That Friday of the same week, after four days of expressway driving (approximately 60 miles a day) at 70 mph or better a rear tie-rod broke. Fortunately I was parked at a department store preparing to exit when it broke and not on the expressway. My vehicle in now in another shop getting repaired. Not only will I NOT go back to that store for any more repairs, but what is so disturbing is I was told that when they do alignments they dont do Inspections. In my lifetime of getting my many vehicles service, especially at a dealership I have never heard such a statement. If thats the case one should be able to tell a mechanic what is wrong and that is what should be repaired. The shop where Im having my vehicle repaired stated they wont do an alignment without doing a thorough inspection 1st. Because there are mechanics involved if a part replacement is needed not fixing could prevent the alignment from being done correctly or lasting.Lastly, the alignment was done well. Im not returning as a customer because I dont want to pay for another alignment because now a problem has arose and I was told on the phone that once you drive out the door, if you hit a pot hole or have to come back within a short period of time youll have to pay for another alignment, no warranty is offered. Even if that is the case every mechanic I have reached out to stated with the age of my vehicle, many original parts, they should have checked the suspension.

They were very kind and help best experience Ive ever had at car dealer😊👍

I purchased my Lincoln from them almost 3 years ago. I always take my car back to them for maintenance, never had a problem. Excellent team!

I received excellent service from the Service Department this past December. The ease and convenience of having my Lincoln serviced here means that I am a customer for life.Key Highlights from my visit:1. Online appointment scheduling2. Luxury Courtesy Vehicle3. No Wait vehicle drop-off and pick-up4. Courteous, Professional & Friendly Staff

Went there to see if they had a part for my vehicle they didnt have it they had to order it that would have took two weeks they are remodeling the dealer so they just had to drive up which was convenient

Lana Atkinson is a horrible service advisor, who blames everyone else for her lack of communication with customers and as a person she had no regard for the situation that she put you in .My car was there at 730 appt that was giving and I had to call her several times to check the status on my vehicle . I did not have that Lincoln experience from that place. I advise everyone ,don’t go to the Lincoln dealership in calumet city Illinois.Horrible horrible horrible person

Very pleasant and welcoming even though a glitch in the online appointment system. They didnt have me in their system with an appointment but I had a confirmation. They took care of the situation. 💖

Seamless process. Great customer service.

I purchased my Lincoln mkc 2017 here. That experience was great the sales guys are great for a long time. The service is getting bad there. Now when they service your car it takes a while but that is expected at times. Here lately the customer service over the phone with this young lady isn’t so pleasant. They made a mistake when putting in my request for my car tire cover to be replaced and oil change. They put in something about my engine. I never said anything about my engine. They had my car from 10:00am to about 4:00 pm without completing the job. This lady called me to tell me i need new tires and the $650 value for two tires. Never asked what other issue I had to be done from my paperwork. She said we just thought it was nothing else wrong. I am very upset that now I have to make another appointment for them to finish service that should have been done that day. She isn’t apologetic as we all have busy schedules. She act unconcerned with the customer issues or inconveniencing the customer when they are in the wrong. This experience with them has been the worst by far. I won’t even want to talk about the guy they had to come get my car. He was more worried about talking to the driver about knee replacement then actually coming to get my car I had to come outside to the street in my robe to actually give him my key. Poor poor customer service. Now they can’t see me again until 2-4-2020 two weeks later. Also she told me she was going to call me back three days ago the day of my service and never did.

Great service! Love this place!

HORRIBLE!!!! IN THE MIST OF A PANDEMIC THESE PEOPL HAD THE NERVE TO NOT WEAR MASK!!!!! PARTS DESK .....NO MASK....NO SHIELD.....WHAT THE HELL???? THIS IS A GOOD EXAMPLE WHY A SHUT DOWN IS NEEDED AND THIS PLACE NEEDS TO BE FIRST ON THE LIST!!!!!

Im really surprised management has not done something about the service department here. As I looked through reviews I noticed that many customers have had the same bad experience I have had. The service department is terrible, they do not care about the customer. If youre looking to buy here the sales team is great but if you are looking to have your car serviced go elsewhere.

Lack of 0 stars option is frustrating.napletons river oaks lincoln (lack of capitalization intentional) had my truck for over a week just to tell me it was a computer problem and they dont have the equipment to fix it. Seriously youre a dealership!!! I got the truck towed to Webb Ford, best service ever:DAY 1- my bad extra key needed for programming (key in Michigan)Day 2- diagnosed as bad Body control module, need to order partDay 3- part in..... repair complete.I am truly impressed! Webb ford you rock!River oaks.... find a clue.

I ordered a new lease car with Ken Hook. The Lincoln Corsair Reserve was delivered by Andre Green. He completed the paper work and showed me the features of the vehicle. He is a very pleasant and knowledgeable gentleman.

This place is ridiculous they want to charge $174 just to check your oil and each and everything they do to your car. Doesnt give a diagnostic fee for a vehicle. Ridiculous!!!

HORRIBLE HORRIBLE HORRIBLE!!!!!!!! I put my car in the shop October 20,2020 and I just got it back November 24. They had my car for over a month. After driving it for a day my car started smoking from the tail pipe which was the originally reason why I took it in. They had my car for over a month and did not fix anything. Had to get my car towed back to the shop after one day of having it. Where is Mr. Vince??? when he was there my family and I never had no PROBLEMS. I was told my wait was so long because they were waiting to hear from the extended warranty. I ask for the number and took care of business within one hour. Which leads me to believe they had never made the call to the warranty company. Hey Mr.Napleton you really need to evaluated your staff in your service department!!! They are getting paid and doing absolutely nothing!!! I am now without a car again!!! NOT ONLY WAS MY CAR NEVER FIX THEY DONT EVEN WASH YOUR CAR ANYMORE!!!!!!!!!!!!!

I have premium warranty service which allows me to have a loaner if my car is serviced more than a day. No loaner nor did I receive a drop off service. Bad customer service.

I was treated with dignity and respect from start to finish. Paul was informative and personable but never pushy. We went there primarily to kick tires and ultimately purchased a 2019 Navigator. Great job Paul! Thanks for NOT being a stereotypical car salesman!

I would like a chance to speak with the GM before going public with my 1st experience. It was not good.

Did not make any repairs without my permission. Car fixed in a timely manner.

Just bought a new car from Lenny and Ken, they are great people and treat you fairly. It was a pleasurable experience and I would be happy to give Napletons River Oaks Lincoln my business again.

My Wife and I have had great salesmen all these years.We have had great service on all the cars in and out. We thank all of you at Napleton River Oaks

Took over a hour and a half to get an appointment oil change.

I took my car in for the 120,000 mile service. I was in and out in a reasonable amount of time with a car wash to boot! Vince is Always Great and takes care of me. Love the service team.

Nice service

Great Experience and such nice people.

Courteous, efficient service. Pretty expensive, though.

I just bought a car from the Lincoln store and the transmission is going out so I would not recommend this dealership to no one this is a real bad dealer that will not fix the problem send a technician said there was nothing wrong but apparently there’s a jerk in the transmission so this place is no good

The BEST

The Representative,financial process was very smooth and customer service was excellent and knowledge about the Lincoln MKZ I purchased. Thank you I am blessed to be able to drive a luxury car as the Lincoln..

Everyone I dealt with here was great, Kacy was very informed on the car and committed to making sure everything was just right. Brion and Ken did a very good job of explaining everything with the dealing of the numbers and how they got to the price was very open. I appreciated that.

Purchased a Cadillac from the caddy sideVery helpful and professional serviceI got a Great deal on a Great auto thx.

I came there after my boyfriend wrecked his car and i had been to many places before and got the runaround. I went their and they were honest. i got a great car and there were really nice. same day

Unfortunately, my experience with this dealership has declined. My family and I have been purchasing cars from this dealership for 20 years, and I hate to say that my more current experiences has not been great. It seems like there is a lack of care for the up keeping of the building and overall concern for customer satisfaction, specifically within the service department. Lets just say I will not lease or purchase another car from this dealership.

This place has the worst service department!! The ONLY reason I keep going back is so they can fix what they were supposed to fix. Ive had sunroof issues and each time I go back they tell me something else is wrong with it, but in the meantime it is still not working properly. Then there is a recall on my car. They told me I had to bring in the car before they can order the part. When I asked why i needed to come in, Vince told me they needed the mileage and color of the car. Really??!! What sense does that make. If you have a Lincoln, please do yourself a favor and find a service department at another dealership!

Went there with my 04 Lincoln Aviator to be repaired was met by the service manager who took care of me .. I went back to retrieve my vehicle I was told a different scenario they tried to tell me that it was a wheel bearing I had just had both wheel bearings replaced and it was not that the car was over heating then after a while I was told never to bring my car back again take it somewhere else to be fixed.......I thought that was very rude then I was almost charged a fee for the rental that they lend me because they never called me and I had the rental for 2 weeks it was not my fault I was not treated right I went to Christian Chevrolet in Highland Indiana and bought 3 cars from them and was treated with the utmost respect and kindness after writing a brief synopsis of what transpired I was never given a call from the dealership nor the owner and then I was never retrieved of $30 extra that I gave them for my other repairs they never gave it back to me so I think this dealership is really really not the kind of dealership people should go to try Christian Chevrolet in Highland Indiana it will satisfy you not only that but you will also be treated with the upmost respect and get a call back or should I drop off my 3 cars from them I have been receiving calls Ive had taken my car is in for service and treated with the utmost kindness ever trying Christian Chevrolet in Highland Indiana

The whole experience was so easy! I felt welcomed and cared about too. The salesmen and management made sure I bought the right car and I love it. I highly recommend this dealership - they wont steer you wrong!

I love this dealership. My pickup delivery service is always seamless. Everyone here is very friendly.

The service department was excellent. I arrived and they immediately checked out my car, gave me a loaner and made the repairs. Great customer service.

This place thought they could use the old bait and switch... Called me in for a test drive of a vehicle that I liked online, but when I got there, one hour later, they said it sold last night. And then tried to actually sell me anything after wasting my time...NOT!

The service department is excellent. I am able to make an appointment online a receive a call back instantly to confirm my appointment. The service manager gave me an estimated time and he was right on point. I was in and out.

I came into the dealership to trade in my car. I gave my information and vehicle details yet I havent heard back from my salesman even though I was told he would call more than once. How can you sell cars without calling your customers back. So unprofessional and not a great way to get customers.

After researching the Lincoln MKS online, I found the perfect salesperson that showed me all the features the car offered. He was will informed. The entire sales team worked with me to ensure I was satisfied with my purchase without the hassling.

Great place to shop for cars. I went in and asked to check my tire pressure. They did so even though I did not purchase my car with them.

I like the car that I bought there its been fantastic I bought it new now has over two hundred thousand miles Vince the service manager is always very helpful and respectful and they gave me a really good price and its a no pressure sales place

Bob and the people in service are awesome

My dream car is there I cant wait to get it

From the first phone call with Stephanie to signing the documents, was a great experience. Upon my arrival I was greeted warmly and directed to a marvelous Keith McKinney. Although it was a long process it was worth the wait. The test drive was a dream with Keith. I have been treated with such profession and courtesy, from my service calls with my outgoing Escape to my now MKC! My hat is off to the Napleton Lincoln staff.

I had a nail in my tire and i called ahead to see if I could get it plugged that day. I was told i had to wait a full day to bring it in, and it would take 2 more days to plug the tire. I am not the only one who has had this issue from talking to people at work.

My sister took her car in for service. They told her she had a leak in her transmission. She paid over $1,300 to get it fixed. The same day she picked it up, the vehicle was returned to shop for same service. She was then told she needed a transmission for over. $5,000. Not.

Service and Part guys did an amazing job really took care of us after the run around we received at another dealership. They know how to treat customers, very personable and friendly.

Excellent service. Thorough, plain and clear when helping me. No hidden mumbo jumbo to sell me unnecessary products. John I was great! Patient. Ill be referring people to this de dealership!

Excellent service!!!! Explained everything leaving no grey areas. Most of all the problem was fixed and completed fast.

Great experience!

What a fantastic experece leading a car for Mike my salesmen and assisted by Ken the sales manager. From start to finish these 2 professionals did a great job by answering my questions and listening to my concerns.

This is the sorriest dealership I have ever visited. I bought a Ford product because l worked and retired from ford. I have bought at least 9-10 ford vehicle and this Lincoln Dealership is the worst Ive encounter.Very disappointed in service.

Wow. ! Wow ! What a great place to buy a 18 Navagator .Paul my sales guy so nice . And so was the manager John ! Buying a car here was great.

Great people & excellent sales & service

Pleasant people good experience my choice for all my car needs.

Love this place!!! Never have any problems and the free car wash so cool

It was a real pleasure doing business with Rich Rhymes. I bugged him for 3 days getting prices on different cars and he was always a class act. I will always do business with Napleton in the future and will be sure to tell others.

I got the car Ive wanted for over a year, the 2017 Lincoln Mkz, with a 400hp V6 engine!.. Plus its a rare Jade green metallic with a Capuchino interior. I had seen the car on Napletons website but it was a little over my budget, but the guys at River Oaks Lincoln gave me a great deal!...

They always fit me in

My Husband and I just purchased two used cars ( Lincoln MKX and Cadillac SRX ) from Napletons River Oaks Lincoln. Dwayne Jasper our salesman and Mike the sales manager are great, they were very professional and knowledgeable at their jobs. They were very fair at giving us a good trade in price on our vehicles making it possible to purchase two beautiful cars without any pressure. We will be back next time we decide to trade in and up.. I will recommend Napletons River Oaks Lincoln to all our family and friends

That Zachary know he really did clean my car it took a while but my car was shine very good and well! thank you so much everyone from napleton you guys are awesome

Good parts

I bought a car from there a brand-new 2017 MKZ and I feel like I just keep going back-and-forth to the dealership to get it fixed

Customer service skills where wonderful. I talked to a lot of associates and customers while awaiting my approval for my 2008 Dts which I love. I will be returning for a new car in the future from them.

Beware- poor customer service and hidden fees. I was quoted a final price after tax, title, licence, etc but they tacked on another $600 after I made the trip and was ready to purchase at the already agreed-upon price. This is a standard charge for them but I thought it was tacky--especially since it wasnt mentioned anytime prior to the sale.Also, have had terrible customer service from management. Ive had a concern and was told to contact the General Sales Manager John Tyler to take care of it. Ive emailed him twice and left 4 messages and cannot get a response. Seems like they do not care about you after you have purchased the price and makes you feel unappreciated.

August 10, 2016, I took my 2004 Mercury Sable Sedan to Napleton Lincoln for a L O F and Brake Service. When I left, my car ran like a new vehicle. The Customer service and work done were excellent. I will recommend this shop to my Family & Friends. Jim Belinda, the service manager, Ms. LaVigne and the mechanics are an asset to the company. Thanks, Mr. Hardy

I have A Lincoln MKX 2010 Ive been coming to Napleton River Oaks for nearly 4 years for my routine maintenance . I was on the expressway when I went to brake and my brake pedal was hard and I had to avoid a collision . My Fiancé made me an appointment for 7/16 @ 2pm . Arrived at noon told Service Writer Vince the problem and do my oil change , lube doorjams . No call on 7/16 I called on 7/17@ 9am . Vince said it was the brake booster and was covered , I asked why wasnt I notified of this recall !! Vince replied its a Plan not a Recall. I went on line to find: 13N02 Extended Warranty-Coverage Brake Booster 2010-2013 Ford Edge/Lincoln MKX September 16,2014: Now I have been coming to this dealership for regular oil changes routine maintenance . Never a FYI Ms Washington on this Plan but I did get a FYI on My Mass Air Flow Sensor needing to be cleaned for 328.00 during my routine oil change in March of 2018 🤷🏽‍♀️ I went to get my SUVWith my Fiancé @ 3pm , meanwhile he was disappointed because I was never notfied of this Brake Booster Plan on my SUV, we pay for the oil change wait 15mins to bring the SUV drive off get on the expressway , get a call from my fiancé to get off the expressway cause my Brake Lights where stuck on !!!!! Get back to Napleton in River Oaks , My Fiancé went to Vince telling him the Brake Lights where ON and Vince is in my Fiancé Face Yelling Pointing his Finger in My Fiancé Face being Very Agressive and Irrational Unprofessional ,No Empathy towards the Situation !!! The service manger Joe came out checking the brake lights (like I was lying) the mechanic started checking by the brake pedal . Joe was getting me a rental then the mechanic change the brake switch and sent us on our way !!!! No said Ms Washington we are going to keep the SUV overnight to check it over in the morning and make sure everything is SAFE for you to Drive your vehicleWhen I get home my Fiancé wanted to check the oil to see if that was done right to find my chrome trim on the left side of the hood the clip was missing which wasnt when I took it in to Napleton and the inside of my interior was dirty with oil from them changing the brake switch .Im soo OVERWHELMED with this type of Unprofessional Service by a Company I thought I had Established a Relationship with since Im a Loyal Lincoln Owner ??? I have a Vehicle Im Afraid to drive until I get it checked out by another dealer service deptment .

Awesome outstanding service Ask for SMITTY he will hook u up

Very Good

I received a great trade in value for my vehicle and worked with Ms Kimberly Lane to get the car I really wanted!! Great service and great people!

Customer service in the service department is always terrible, I never feel welcomed.

Brought the car in to get checked out. Found a bunch of problems that should have got fixed the last time the car was in and under warranty. I bring it back in and now the car is out of warranty and i have to pay for everything out of pocket.

A nice vehicle at an AWESOME price from spectacular people. I left with my mind and wallet in tact; doesnt get any better than that!

Bought my truck from here bad experience told the sales person on way home from buying the truck that brakes were squeling bad and he said they would fix it so I brought it back in and they worked on it as they said came and picked it up still not fixed called back got a hold of Scott mudrak pre owned sales manager and he said there is nothing wrong with the brakes even if they make noises like a train was stopping this dealership is trying all they can not to fix the problem they said they would fix when I bought the carCalled this gm john Tyler and he was not available so the tranfered me to the service manager that set me up with appointment then went to appointment and they said there is nothing they can do so I waited for another manager to show up which one did and he went back to sales manager and they decided to tell me if I wanted it fixed they will split the difference so basically this dealership did not fix the problem they said they would fix when I bought the car I would not recommend buying a car from them again unless you want to get the run around on things they say they will do

They charge two hundred dollars just to look at your car dont go there

DO NOT BUY FROM HERE!!!! My boyfriend bought is 2013 mkz from here and he has had nothing but issues. His approved used Lincoln had 4 bald tires and the dealer only have him two. They sold him a plan that was supposed to cover everything for the length of the loan. He went to a dealer by us and that portion of the service plan expired. Theyre shady as hell. The old service manager now works for lakeshore Ford and told my boyfriend he left due to the shadyness of this place. We will never step foot, or promote this place. Our business is going to art hill in Merrillville where they treat you with respect, dont lie, and have 5 star ratings.

Great customer service!

I took my Lincoln VIII here to get the sparkplug hole re tapped and they have done an excellent job and with great service. Especially after another auto shop screwed me over, and they also have a great sales department.

Be Careful Ford Is A Rip-Off Took My Car In For Repairs They Want To Charge Me $7,000 Worth Of Repairs And The Car Didnt Even Need It

Great Dealership. Use the parts dept and they are wonderful.

A little pricey but they got me in and out.

Excellent Customer Service!! Chris Baxter

I really enjoy working with Vince in Service really sad that Larry isnt there any more.

Friendly, fast and good coffee.

Love this place....John is Awesome!!!

Not happy with financial person

Hey... Ask for Lee Brown

They really helped us out.

Store clean salesman rush to help

Good Service....

Got me in and out in no time.

Sales people treated us with respect and helped us with everything