Get an appointment before getting there. Otherwise dont you there expect any kind of service. Service not as bad as on the phone.

Claros service center. Went for an upgrade and was assigned by Melissa. Great service and very nice store set up. Comfortable. Highly recommended to visit for Telecom needs.

Long wait to get service walk in 9 am out 1 pm

Poor service and employees not doing their job.

Best store

Bad service. They dont valorate dissable clients. Cleaning during working hours. Unbelievable!

Did not accept copy of a Death Certificade to tranfer a phone num to the sister of someone who died. They want original.

Very good

As a communication company there is much to be desired. No sense of customer service and the costumer is first. I would recommend any other company before Claro.

Good

They dont serve or help the client. Things so easy to resolve they just go around. I wanted to talk to the manager and she just ignored me. Worst service ever they dont know how to help.

Ok

Just bad! Worst communication company in the Island and overall customer support. Some employees are friendly but just cant solve our problems. Helping my parents with their issue but this company just cant deliver...looking at the number of customers waiting for support you know it is bad. Will just drop the service and go somewhere else. Such a disappointment!!!

I dont understand if you spoke to a claro customer service why do they give you s bit of a hard time.dont they see the amount of times you have called with the problem.its not the same in person.i like it better by lhone

They treat me with respect very nice place🤗

Good service. Fast.

This place is a nightmare. Get up at the crack a dawn and be the 1st one online, unless you want to deal with the latest gossip...

Great service

Had to wait for long time

Worst service ever.

Always full!

The service and waiting time is horrible

Its ok.

Good

Good

Great service. I came to look for Internet deals and I went out with a team. The customer service girl who attended me, very helpful and diligent. Too bad I didnt ask her name.

The best service center that is clear in Caguas ..... The attention is spectacular as well as the manager. I recommend going to this center, it is the best !!!

The person who attended me was very kind and professional.

Very good service

Excelent service

THEY WERE HORRIBLE, THEYRE CHARGING ME FOR A TELEPHONE THAT I WASNT, BECAUSE THEY NEVER SENT IT TO ME AND WHAT I PAY BY TELEPHONE FOR TAXES I NO LONGER HAVE THE RIGHT TO COLLECT IT OR BECAUSE I DIDNT SUBMIT IT BEFORE 20 DAYS CLEAR NEVER LOSES P

Very good

I am a disabled person and they made me stand in line. The bills are bad. And it is my second experience, the first one was very bad and I unsubscribed, and I fell again and they continue with the same thing.

Good customer service here solve a lot of problems for your customers.

Good services

Horrible, un solo empleado En el área de cobro y en servicio al cliente igual, 2 horas en una fila afuera y luego cuando logras entrar media hora más.

I went to take my mother-in-law and my wife to solve a telephone line and I stayed in the parking lot.

Very slow customer service, lucky the air is super.

THE ATTENTION WAS OF A GREAT HEIGHT MANAGER, VERY COORDIAL PASSIVE AND OFFERING ALTERNATIVES WITH HUMAN QUALITY THAT CREATES SAFETY FOR THE PURCHASE OF EQUIPMENT WHILE WAITING FOR MY TURN THERE WERE CUSTOMERS WHO FROM PLAZA CENTRO WITH BEING MORE GRADUATED AMONG THE MANAGER AND THERE WERE NO SUPERVISOR IN THE MANAGER AND WHAT IS SAYING EITHER ONE AND / OR THE OTHER IS WHAT IT IS? EMPLOYEES DRAWN I WOULD MAKE ADMINISTRATIVE ADMINISTRATIVE PHASE AH THEY ARE CRAZY MAKING COMMENTS ON CUSTOMERS THAT IS NOT CORRECT.

I did not like at all they have racism with us because they do not help one as we deserve from 7.30 am to 11.30 am that was what they called him and five minutes outside he waits for the approval of the subsidy of course I have been almost 13 years I am dispassionate until the bill high nooooo Im going to have to be clear

You have good employees but superior offices prevent you from solving problems for the people (clients) you want to solve for you.

It can be better

I UNDERSTAND THAT THEY CAN IMPROVE CUSTOMER SERVICE, MORE PERSONAL

Very good quality

Good service with all the covid-19 protocols. They attend by appointment for customer service. To make payments whenever you can enter at the time.

The service is excellent and they fixed my problem fast. They are brave. Thank you.

Super slow attention

Paying debts

Good service and little waiting

Helpful and fast

I did not have to wait long, very attentive, they solved me

Lots of line. Very slow processes

Very friendly employees and I was able to solve the problem I had

Slowly, they do not consider disabled people, I am undergoing a replacement operation on both knees, I stood for an hour

First class attention. I didnt have to wait long and they solved the problem for me

They treated me really well

Claro is a very different place in Villa Blanca because the staff are friendly and professional

Personalized and cordial treatment.

Excellent

Very good

Because of the 30% capacity you are waiting too outside but they try to do their job

Excellent service.

For the first time they have order

Breakfast salty coffee too much black

Excellent service

Bad service a long time ago Reuters was delivered from my parents house and now they are charging again the same is outrageous that not having internet service for years t charge

Good service I always go there

The order for prevention Covi19, phenomenal

Very good service and fast despite the pandemic.

Excellent service!

Great service

Excellent

Very good service, cordial employees ... Nice✌️

Satisfactory service and attention, I love Claro very much.

Very friendly and attentive employees, there are no long lines to be taken care of, with excellent and efficient service, very clean and tidy, parking available,

The employees serve with poor aptitude, go to the downtown square.

It has a system to serve customers, maintaining the necessary sanitary conditions.

This time I did not stand in line, they oriented me quickly

There are no lines in shops.

Nothing good and I could not do anything and the person is slow was almost 2 hours and I left since I am disabled and I can not stand for long.

For a rare reason I had no machine to charge and I was 25 minutes to pay. 2. 75 stars.

Very good service and attention ..

Very slow customer service. For service you have to queue, take a number and keep waiting. A very attentive employee attended me, but the system is very poor.

It is a Claro phone shop if there is a search for all kinds of services, it is comfortable and there is good service I like if I need to visit it !!!!

I LOVE TO BUY HERE

They serve very well.

Always many people. I went to take the papers for the line, they were taken by a supposed manager. I went twice, and the last time, nor the papers I brought appeared.

Very bad attention

Very friendly.

Courtesy and care in solving a situation

Employees with little desire to work and are not coordinative !!!!

They never answer. I have tried to communicate several times and they do not answer the call

Very clean and very good service

The best place to pay for your phone and cell phone, the deal is very pleasant.

Great service

Great service

Fast service better than downtown

Horror a lousy Service. The problems are not solved but they are dragged causing the Client to be annoyed by the negligence of the supposed Shop Managers. Some Service representatives do the work but when it arrives at the Depto. which corresponds do nothing. Battle with them because the analog telephone line went with Maria. It was notified and they kept charging, making adjustments to a service not received.Finally, we gave up and I do not want to know about them. And they still have the face to say that they are the most advanced network. For an announcement like this, its about Service to the entire island, not just the Metropolitan Area or towns where Maria hozo minimally hurt or did not hurt them. In fact, as of today, March 11, 2019, the mobile internet signal is terrible - 50% or less of receiving calls or text. If you receive it, the phone does not ring, maybe if the signal is very weak turn on the screen but no sound less than 10 seconds and appears as a missed call or text after several hours or even days. If they want to improve that they adjust their pants and provide the service that they are supposed to do.Sincerely,José Diego Mercado Montalvo

Lousy service ... I ended up leaving Claro.

SERVICE xr telefimo pesimo