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Fox Ford of Cadillac
1450 N Mitchell St, Cadillac, MI 49601, United States
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Ke
Review №1

No-Pressure, quick and clear communication, flexible with our busy schedule. Honestly, everything you hope for in a car dealership!My husband and I have been car shopping for 3 months now. From Traverse City, to Grand Rapids. A last minute drive by at Fox Toyota of Cadillac and a quick phone call got us interested in a vehicle here. Ian, goes above and beyond. He offered to go on the test drive with me, which I very much appreciated. He remembered my name (another dealership in Cadillac did not), he was friendly and kind. Joey, the manager, took the time to meet me as well. He too was kind, and professional.

K
Review №2

Quick response and got me in early. They processed my requested service and had it completed promptly and professionally. Great job from the Fox Ford Service Department!

Wa
Review №3

Chad was great even though we ended up purchasing through a private seller and never actually got to even view the car Chad had lined up with and for us, I would still say 10 out of 10 for this dealership and the salesperson. Thank you again, Chad!-Mike

Lo
Review №4

We drove in with a motorhome that was having engine trouble. We had no appointment, they let us know they don’t work on motorhomes but would take a look. Joe diagnosed the problem, had the part ordered & delivered over night. They called us to come back in & had it repaired in 30 minutes! Can’t thank them enough!!

St
Review №5

I recently purchased a new F-150 from Fox Ford. My salesman was Brad. Very pleasant to deal with. After the purchase, he set down with me in the truck and went over all of the options and controls with me and answered any questions that I had. Very happy with my purchase. Everyone was very helpful and polite. Two thumbs up, guys. I wold recommend Fox Ford to anyone looking to purchase a new or used vehicle

Ha
Review №6

Earl and the team a fox made buying a truck easy. I have had many car buying experiences, and this was the best experience I have had! Earl was available to answer any questions, was knowledgeable. I would refer him to anyone.

Ca
Review №7

Phenomenal service! David Sparks bent over backwards to make sure that every question I had was answered and every need was met. I ended up with a wonderful car for a great price. Would recommend!

La
Review №8

Bryan and Melissa were so helpful when our check engine light came on 2 hours into our trip to the U.P. They fit us in for a diagnostic test, gave us honest and fair treatment, and got us back on the road without breaking our bank. I wish we lived in the area so they could be our regular Toyota service center.

Du
Review №9

Does life time oil changes make since to you...third new car bought...gets you life time oil changes...see rick..thanks Bro

Ke
Review №10

Earl is an awesome salesman. He goes above & beyond for his customers! We will definitely return!

Ka
Review №11

These people squeezed me in on their busy schedule and kept me updated throughout the process. They are very responsive and friendly. I loved my service here and will definitely recommend to others. The customer service alone deserves 5 stars.

Wi
Review №12

Earl was great to work with. Great communication. The entire process from start to finish was quick and painless. My new ride was delivered right to my house with a full tank of gas. Excellent service.

Br
Review №13

Cory H was great in service. Fastest oil change ever!

Da
Review №14

Brad and Adam were awesome. I bought a new truck and will likely be back for another. I felt they went above and beyond to help me get the truck I wanted.

An
Review №15

Straight forward and simple. Pointed out a car immediately, very flexible

Go
Review №16

Outstanding!!!Hands down the best car purchase experience I have had.Howard and the staff at Fox Ford Cadillac do a great job.They go above and beyond.

Kr
Review №17

The sales staff went above and beyond to make my husband and I feel welcome ! Earl H was our sales man and he was FANTASTIC he made the experience a very enjoyable one , gave us SO MUCH INFORMATION and gave us many many options . He went above and beyond , He converted me from a CHEVY DRIVER for now to a FORD PERON ALL THE WAY ! I didnt realize how nice fords were or how great the sales staff could be , I have told MULTIPLE people to go here to get a GREAT EXPIERENCE and A GREAT DEAL !!

Ad
Review №18

Nice selection of trucks. Nice they leave unlocked to browse. Please dont abuse.Sales I have talked with were not pushy.

Je
Review №19

Kind, helpful staff.

Jo
Review №20

These guys were seriously stand up. They had all of my paperwork done before I got there, they gave me TWICE what Sierra offered me on my trade. They got me a great loan with a comfortable payment. I can’t say enough how satisfied I am with the purchase I made and my experience here. They have business for life.

Ll
Review №21

Awesome service department

Ni
Review №22

I had recall work done at Fox in Cadillac. They called during my service and told me that I had worn out bushings in my rear suspension that needed to be changed, would cost $400 and save me the cost of an alignment to do it then. My car has 36,000 miles on it, bushings should not even have play in them for that mileage. I refused the additional work and picked my car up. I took it to another Ford dealer to have it checked out, and they assured me there was nothing wrong with my rear suspension, bushings or bearings. I will have all work in the future done at the other dealership, Fox in Cadillac has lost my trust.

Ma
Review №23

The best dealer and manager helped me alot. Good choose SUV! Ever best Ford!♥️

Be
Review №24

Good attitude very happy with price of oil change very accepting of dog i was baby sitting thank you

De
Review №25

Everyone is always so friendly and helpful.

Mi
Review №26

The text messages and open communication is convenient. I love the waiting room, with snacks, drinks, TV, play room, and comfortable couches. The best service while getting my oil changed compared to anyone else. They are so easy going and willing to work with you.

Ja
Review №27

Had an awesome experience at Fox Motors with my sales guy David Sparks!Super friendly and easy to work with! All around great guy. Really went out of his way to help me out and I love my new F-150! Thanks again!!!

Ca
Review №28

Fox Motors is the best and I will never go to another dealership for a car. I always have a great experience with both the Service Department and the dealership. Earl Holzhaus is our go-to sales person and has always helped my family find the right vehicle. We have never been disappointed with any of the vehicles we have gotten 🙂

Ca
Review №29

I honestly cant recommend them. My truck was totaled so I was looking for a new vehicle ASAP. Called on a truck. Sales rep told me they might not have the title, would call me back shortly. No call back for a few hours, I called back and got someone else, he checked on it and said they didnt have the title for the one I was interested in(lease turn-in) despite having it listed for sale. They said If I could hold out for a few days they were going to have it over-nighted, and they would call me when it came in. I called 3 days later to check on the status. Asked for my sales rep. Was told the Sales rep did not answer the page, left a message with the person who answered the phone to have him call me back. Later that day I ended up going to Bill Marsh in Traverse and buying a virtually identical truck, listed for the same price. Its now been a week, I still havent heard a thing, and its still listed for sale as of this review. I cant understand why you would list something for sale when you cant sell it. I cant understand why the communication would be so terrible. I wasted time waiting for them when I could have just gone somewhere else. I heard a bad review from a friend, but figured Id check it out for myself since I wanted a pretty specific truck. Turned out to be true. I understand Covid has put a damper on everything, but communication is a must when it comes to sales, especially when I go out on a limb on a promise only to be left hanging.

Li
Review №30

Very happy with the service and the employees. I will recommend Fox Toyota. Service Advisors are very knowledgeable, affable and honest. Superior to SERRA in Traverse City.

be
Review №31

Fox Ford is a very good dealership and Earl H. Is a very friendly, helpful, and honest guy.

Ka
Review №32

Cory Danford did a great job (as usual) getting Henry everything he wanted including the payment. Its always been a pleasure working with our hometown Ford dealership!!!

Wi
Review №33

Sales and service are great.

ly
Review №34

The service department is top notch. Ive been in other Ford service departments and this is the only one who listened to EVERYTHING i said was an issue with my vehicle and is currently addressing those issues. Ive been very sick and they work with me..... thank you Ford service dept. At Fox Ford in Cadillac. I appreciate your help and kindness.

ja
Review №35

I Do not recommend fox ford of cadillac to anyone the staff isnt not professional I brought a 2011 mustang in becuase it had low compression when I went to go pick it up they told me it had low compression and need a new motor but they could not tell me why it had low compression even though that was the reason I brought it in the staff was not friendly and they went through the center console of the car I would rather drive an hour away to take the car somewhere else then back to fox ford of cadillac

Do
Review №36

We had a no hassle, fantastic experience with Fox Ford of Cadillac. Our salesman, Earl Holzhaus, was the absolute best sales person we have ever dealt with - and we’ve purchased many, many vehicles. He is now our go to person for any car sale. We highly recommend and will be back!

Bo
Review №37

Quick and satisfying service

Ja
Review №38

The complete disregard and lack of professionalism displayed to my brother and his girlfriend, who were purchasing their first car together, was simply inexcusable. I think that we were treated this way because of our age, so they figured they could scare us as we didn’t know what was going on. Not true. I’ve worked in the industry for years and have dealt with people like this before and I figured Fox was a better place of business. I was mistaken. I will no longer be servicing our cars there. I advise you don’t either.

Pa
Review №39

Bryon & Ben in Service are amazing, they skipped their lunch to squeeze me in when I got a flat tire on my way to Lansing!!! They went above and beyond to get us in and out with a new tire!!! Thanks again guys!

C
Review №40

I have had nothing but the best service from the service department. The lady right at the front desk Deb is absolutely amazing she is very personable and always makes sure you understand what is going on with your vehicle. I have had a lot of work done here and every time they are amazing , they get things done in a timely manner and warranty their work. Thank you Service Department.

Ka
Review №41

Great and friendly service

de
Review №42

Love the people here, trustworthy. Got us what we wanted at a fair price. Easy to work with. Told us about problems in a vehicle we wanted and turned us into the right direction of a different more reliable vehicle. Would recommend to anyone. Thanks Mike Scott, Mike McNalley, and the Fox Motors Team

Ry
Review №43

Great service and sales.. very friendly. Always earning your business. Very clean and upscale waiting area. The entire experience matched their companies slogan.... Only the best

Cl
Review №44

I need to take a moment to give a huge shout-out to Fox Ford of Cadillac, and particularly Nick Marinelli. My mom and stepdad just purchased a 2020 Ford Explorer from them and we couldnt be happier!We happen to be a X-Plan family, so the cost of the vehicle we purchase is already set. The only negotiation point is the trade-in. Both times weve gotten trade-in values from Fox Ford of Cadillac that has beat, by thousands of dollars, their Northwest Michigan rival Ford dealerships.Nick is patient, kind, accommodating, and has gone out of his way to make the car-buying experience one that is a pleasure. I highly recommend this dealership, and Nick, for all of your Ford vehicle needs!

Ka
Review №45

I recently purchased a used vehicle from Fox Ford Lincoln of Cadillac. I am very happy with the vehicle and extremely impressed with the service I received during the entire duration of the sale. From the moment I drove on to the lot, to the moment I drove away in my new (new to me at least!) car...they were all about me! What was I looking for...What did I need. In the past, I have been leery to purchase a vehicle from a dealership, mostly because of the stereotypes that go along with car sales, but my experience here left me more than satisfied and has changed me view of car sales to a much more positive one! They made the experience fun and I honestly cant wait to deal with them again. What a friendly, helpful, understanding group of people to work with! Not only was Gordon, the salesman I worked with, enthusiastic and helpful, but his managers, Ron and Ronnie were there to help me get what I was looking for both in price and product, all along the way. I have already, and will continue to recommend them to friends and family!

Sh
Review №46

The men in the Toyota Service Department of Fox Motors are FANTASTIC! They fixed my daughters brakes for LOWER then the price they quoted me. Its so hard to trust auto shops, especially if youre a woman. So many places see a woman and think they can make a quick buck. Fox Motor Service Department, Ford and Toyota, have never done that to me! After getting a MUCH higher quote at a different shop, they got the job done CHEAPER than even their own quote! This is one happy woman! I will make sure to tell all my friends, male and female about their amazing service! Thanks guys!!!!

Jo
Review №47

Great atmosphere and amazing salesmen! Been working here for about 2 months and love it

Jo
Review №48

Dont buy a car there very bad.

Br
Review №49

I recently purchased a car from Fox Motors of Cadillac. The staff there were very accommodating and extremely helpful. They were friendly and really made me feel like a valued customer. I would recommend them to all my friends and family, and will continue to spread the word about their excellent customer service. I worked with Brad as well as Ron and Ronnie. They were able to find me exactly what I was looking for. I drove from the Lansing Area specifically to Cadillac and I would make the trip again in a heartbeat. I look forward to buying from them again! Visit Fox motors of Cadillac and you will not be disappointed.

TT
Review №50

We had a good experience with cory danford. He was very helpful to us even after our truck battery died when we first got it. They reimbursed me for the battery which is appreciated. I have been and will recommend this place especially cory in the future. Thanks for being a genuine company that we can count on. Its fairly hard to come by such great people anymore.

Ma
Review №51

We started off on a rocky road but the sales team and managers solve the issue. Iam happy I do believe they are happy too. Customer satisfaction was met and I would like to say thank for not giving up on me!!!

La
Review №52

I recently had some service work done at Fox of Cadillac and Debra in service is an angel. She went above and beyond to get my car in and fixed in a timely manner. I had a window regulator go out and my window wouldnt work and was stuck down (in twenty degree weather). She took it in immediately and had it temporarily fixed until the parts were in. This was on Wednesday before Thanksgiving and bright and early Friday morning she had the part, picked up my car, because I wasnt able to close my business and go there, and had it back to me that afternoon. I have to give the Fox team a big thanks for their service and kindness in taking care of me and for going beyond the norm. Its nice to see a business that wants to take care of their customers no matter what it takes. I would recommend to anyone, to take their car to Fox for repairs and to meet Debra. She is a great asset to the company.

ke
Review №53

Did some recall work on our airbags. Did a general inspection of the vehicle. Was done quickly and professionaly. At no cost.

Di
Review №54

Great service and great knowledge. Ask for Cory! He totally rocks!

Br
Review №55

Super friendly staff and great selection of new and used cars and trucks.

Ba
Review №56

Flexible, helpful, & AWESOME Customer Service. I purchased from them after some recent financial hardships. They gave me a GREAT deal, and found me unheard of financing. I recommend your company to EVERYONE considering making a vehicle purchase. I will be a repeat customer. Special thanks to Donovan...you make everything as easy & accommodating as you possibly can!

Th
Review №57

I recently had some service work done at Fox of Cadillac. The Staff in the Service Department goes over and above to make sure I was taken care of in not only a timely manner but explained in detail the work being done. We are a Ford Family and have purchased three vehicles from them in the past 10 years. Thanks for all your hard work. Nice to know customer service still exist!

Wa
Review №58

Before a road trip took our 2009 F150 here for an alignment, tire rotation, and transmission service. They had to replace front coil springs for alignment. After getting truck back, and starting road trip, grinding noises were coming from the front end. Little bit of Google and found the issue was related to 4x4 hubs. Looking around under the truck found the double vacuum line going to hub actuator was left disconnected. Reconnected but the noise was still present. When we got back Fox took another look, couldnt find any other problems, said the grinding/hub failure wasnt a result of the disconnected vacuum line, but a just coincidence. Asked them to throw a zip tie on that same line that had been broken to keep it away from moving parts and they didnt even do that.Hey what about all the resulting damage of driving the truck 500 miles with a disconnected vacuum line sucking up junk and the hubs trying to engage at highway speed while in two wheel drive? Didnt even get into that with them. Dealt with Matt.

Ni
Review №59

Great staff, very friendly. Had an issue with my F-150 and it ended up being a recall. They took it right back and repaired my rear diff in 2 hours and had me back on the road. Technician Matt did a great job and had it done with a timely manner. will definitely do business with again.

da
Review №60

Great help getting my keys made

Li
Review №61

Excellent customer service. Deb is the best! They need to have some phone charging ports in the waiting room

La
Review №62

It was great dealing with Chris Payne. Nice salesman with no pressure at all!. He new his products and got us a very good price on a used Ford F-150.

Cl
Review №63

Always a great place. Fast and friendly staff who provide excellent service and, of course, sell the best vehicles. All while doing whatever they can to get you into that dream vehicle.

Va
Review №64

Love this dealership! Very knowledgeable, helpful, courteous......what more could you ask? Service is second to none, husband and I are customers for life! Thank you Fox Ford!

Fr
Review №65

Courteous service, nice area to wait. We had recall repair work done.

Li
Review №66

Great service department. Everyone is friendly and very helpful. I regularly take both of my vehicles here for routine maintenance. And when an emergency arises, they fixed my car fast and efficiently.

Lo
Review №67

Have had times when I was told they would check on something and call me back but they dont. Have had some issues but they are very friendly when I call or stop in. Ron is great when I need answers. Thank you Ron.

Sa
Review №68

My hatch on my Mariner suddenly stopped opening... the folks at Fox had my part the very next morning and my vehicle as fixed and back in my hands within 4 hours. They even washed it! Super impressed with these folks... Love Fox Ford Service in Cadillac!!!

El
Review №69

Even though we didnt end up buying the car Scott was very helpful and understanding. I will continue to work with him to hopefully find something she likes.

Dr
Review №70

HUGE dealership, lots of inventory to choose from. Clean, and updated showrooms. My husband and I worked with Cody. Really nice guy, down to earth, let us take our time with the car we were interested, and pulled up another in our price range and met our requirements, so we could compare. Great experience all around.

Et
Review №71

They worked hard to fine me the best deal for loans. Almost had to walk away form a car I liked, now love, but they were able to find me a bank that gave me an extra year with only .14% higher interest rate.

Ja
Review №72

Havent had an issue work service here in the many times Ive had to get work done on my car. Prices are modest and service is their top priority.

He
Review №73

So far so good . Kind and courteous people. Thank you.

Ch
Review №74

Was in need of a good car they helped me pick the perfect one that I needed

Da
Review №75

Love these people, great service and lots of help

Ev
Review №76

Be prepared to get taken for money and time. Oh, and they will most certainly take advantage of EVERYONE with little knowledge all the while not fixing the problem youve brought the vehicle in for. Incompetent and just plain immoral

ro
Review №77

Great place. Professional dealings. Kevin is great.

pn
Review №78

They jumped hurdles to get us the price we could pay. Above & beyond, great service dept. I will definitely get my next vehicle at Fox Cadillac and have all my service work done there.

Pa
Review №79

Too inclined to try to get you to purchase a newcarbwhen you are looking for new! Seemed to ignore what I said was my bottom line by at least $5,000.00.

Ro
Review №80

Just bought a 2017 Tacoma from these guys, Donovan was a pleasure to work with, he found the car i wanted and the process was smooth and painless. No hidden fees or BS. Lots of great perks come with getting a car here, like free towing for life within 25 miles of the dealer.

Ry
Review №81

Great place to buy your vehicle from.

Tr
Review №82

Day after Christmas, lots of snow, driving North on 131, and the dash lights up telling me we have a problem with a tire. Our first thought was Sams club where we usually get our tires, but its miles away. Instead we found Fox Ford and are happy we did. I usually think that repair shops in tourist areas have prices for the locals and prices for everyone else, not so at Fox. They couldnt have been nicer, took us right away, gave us coffee, looked at all the wheels and tires, fixed up ever was wrong, and charged us, nothing! I was ready for anything, and they charged us nothing. WOW Later over cocktails at a local place, some fellows at the next table heard my story, and before I could say who, they both popped up with, that must of been Fox. I only wished we lived a little closer, theyd get all our business, buying and repair.

Am
Review №83

I recently purchased a Ford Flex, and it was a great experience. I enjoyed working with Gordon Tower. I never felt pressured and he went above and beyond to make sure I got the vehicle that I wanted with all of the needed features.

Al
Review №84

Great service, and the waiting area comes stocked with snacks and hot beverages!

Ki
Review №85

Bought my car here in 2015, I had a good experience with the sales rep. I still bring my car back for its recall services.

Ti
Review №86

Ordered a truck (this was back in 2016), was never given an ETA on when it would be done. Gave up and got a Ram from Dons Auto Clinic. Two months later got an email stating truck was done. Most recently, went to buy a Flex, same year, color, more miles and less options than an identical one that I had missed out on at Babb Ford and they wanted $2k more for it! Just not impressed...

da
Review №87

Crappy service promise call backs and you dont them. After you get an email saying the car u was interested in is sold. Wouldnt buy a gumball from them

Da
Review №88

Stopped in to get keys and remotes for our new car. Pretty expensive (200 for one key and two remotes) but a nice waiting area and they didnt have a problem with my puppy

Jo
Review №89

This dealership is a joke. First they let me test drive and sell me a vehicle that was already sold. Then the one they tried to sell me was a used piece of junk. Test drove and the exaust was about to fall off and the front end was clunking over bumps, not to mention it had been in 4 accidents according to car fax.

Lo
Review №90

Not big on sales people,,,seems to me to busy to make money off u then sell u car or truck ,,,not kool,,,feel like they should not be able to play with price like that,,,3 diff prices i was qutoed on same truck ,,,how how how ?????????????

Je
Review №91

Had 2/3 of parts needed

De
Review №92

Helpful, friendly and professional sales rep Earl.We decided to go with Ford again rather than switching to Chevy or Dodge.

Ja
Review №93

I just bought an F-150 in March of 14 and I was very impressed with all staff.I redeemed my free oil change recently and service didnt try to up sell me at all. A routine check list was done on tires brakes battery etc. everything was in the green and they sent me on my way. typically you have to be weary of the word free, However this was not the case.very satisfied.-Mark

Ca
Review №94

Brought my car in for a recall ...car was ready within an hour of arrival. Everyone very nice and loved the showroom...great experience

De
Review №95

Big dealership and service dept.Helpful sales people.

Ro
Review №96

Fox Motors makes it very easy to do business with. They truly care about the customers needs. Thank you!

Ch
Review №97

The service we receive is Awesome. Highly recommend . I Love my New Esacpe.

Th
Review №98

Did Good fixing my car

Li
Review №99

The best place for cars! Very community oriented.

Ar
Review №100

Great service department! Fast and friendly.

Information
65 Photos
100 Comments
4.3 Rating
  • Address:1450 N Mitchell St, Cadillac, MI 49601, United States
  • Site:http://www.foxfordofcadillac.com/index.htm
  • Phone:+1 231-775-3448
Categories
  • Auto repair shop
  • Auto parts store
  • Ford dealer
  • Brake shop
  • Car dealer
  • Car repair and maintenance
  • Tire shop
  • Truck dealer
  • Used car dealer
  • Wheel alignment service
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–8pm
  • Wednesday:9am–6pm
  • Thursday:9am–3pm
  • Friday:Closed
  • Saturday:9am–8pm
  • Sunday:9am–6pm
Offerings
  • Oil change:Yes
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