Explain how a driver looses GPS signal and randomly picks a house to drop off a package? We live up in the mountains and UPS normally does not drive that far up which is why we have our packages delivered to a local drop off point. We wasted gas and time to go to the Butte office to find out where our package was. Turns out UPS can ping where the package was left, turns out it was left at wrong address because the drivers GPS went out. But rest assured they will let the driver know. Why in heavens name when you loose signal and just pick a house? Why would you not call the office or keep the package and say attempted delivery, contact our office,? Or better yet take it to the local drop off point. One star only because the lady at the counter in Butte was polite and agreed the UPS 800 customer service number sucked.

Rescheduled delivery while was on vaca. They had my package over a week and did not deliver on Day scheduled or the next day... then tells me I have to pick it up after 2 more days after 5pm. I paid $9.99 to have this rescheduled on a Friday after they had it 10 days!!! I want a refund

Workers were very helpful in finding my package

This is the WORST company ever and their customer service is garbage! If I could leave 0 stars I absolutely would. I have never left a review for anything ever before. We have not had a single package through them be delivered on time, even when they say its out for delivery. It will sit in their warehouse for 1-2 WEEKS without us being updated or contacted, then we are expected to drive to the next town, over 40 minutes away, to pick it up ourselves, when they have trucks coming to our town every day. It is literally their job to deliver packages, but they are unwilling to do that. WE WILL NEVER GIVE THIS COMPANY BUSINESS EVER AGAIN

Takes forever to find your package

Great help with my delivery

For the past 2 years UPS has had the worse customer service. The driver refuses to deliver to my house, stating emergency weather situation even when there is absolutely no snow and the road is clear. Impossible to get my packages delivered. I was told to pick up in Butte. If I wanted to pick up in Butte I wouldnt have shipped to my house! My delivery driver is the worse!

Impossible situationOur driver has messed up 3 packages in 3 days. The only way I can get my stuff is to chase her down somewhere around town. It is IMPOSSIBLE to make a complaint as the ups phone system will not let you through to do it.

I’m very disappointed with both experiences I’ve had with UPS in Butte in 2020. In the first instance, I received “out for delivery “ notices followed, at the end of the day, with a message reading “ emergency situation or extreme weather “ has prevented delivery for over a week. And UPS never called me to explain their decision to not deliver! I finally called the company I purchased items from and they contacted UPS to find out that my package was sitting at the service center. I wonder how long my package would have sat there before they got around to calling me.Last week I purchased an item that was shipped with UPS. The same situation ensued with “out for delivery “ notices” followed by “emergency situation...” notices late in the day. This time I contacted the shop that shipped my package sooner. They were able to get UPS to deliver my package the following day. There should be no need for the retailer to follow up with the shipping service to ensure delivery of their merchandise.I have lived at my current address for over 20 years and have generally found UPS to be a reliable service. Something has changed at the Butte center. My experiences this year have been very poor. They don’t deliver packages promptly, they make excuses for non-delivery and don’t contact their customers to explain their lack of delivery. Very unprofessional service by the Butte service center and it will affect my online shopping as I will choose retailers that ship with the USPS or FedEx just to avoid the hassle associated with getting UPS to deliver my package.

I showed up to pick up a package outside the stated customer service hours posted on the building. Despite this, they were more than accommodating and got my package quickly. I also LOVE my driver, Kendra, who communicates with me to coordinate best delivery times. On the whole, they run a good operation that feels like a local caring organization. Thanks to everyone for the great customer service!

They were a huge help..

I just found out yesterday MAY 4TH 2020 that our ups driver is refusing to deliver to our house because my husband stopped him , to tell him to SLOW DOWN PULLING INTO OUR HOUSE!!!!! On wednesday april 29th 2020 , and then delivered another package april 30th, and as of may 4th 2020 we can no longer get deliveries , CAN NOT GET A HOLD OF ANY UPS OFFICE WITHOUT A TRACKING NUMBER , I JUST WANT TO GET PROBLEM RESOVLED !!!! so where do I go now?????????????

Received my overnighted fish 2 days late while it sat in Butte all day yesterday (Wednesday). Overnight air-shipped from Washington State on Monday. Just delivered today (Thursday) at noon. Fish completely thawed out, not here for last nights party it was intended for, and now no way to be refunded the $241.00 it took to get it here. It said guaranteed by 5pm Tuesday!This is the second time it just sat in Butte for a day while it was an air-overnighted package. Completely ridiculous.

Your delivery drivers have strict instructions on where to leave things I order so it do es snt get seen, or possibly stolen. Instead, where do I find my deliveries? On the front porch... now I dont know if theres a temp running hall deliveries or what, but this needs fixed. Now.

This place has the worst customer service Ive seen. Even the VA has better relations than these folks. The delivery driver couldnt even knock on the door. They just left a sticker saying sorry we missed you.

The staff were extremely helpful and went way out of their way to help me figure out my shipping dilemma.

Reese took care of my special request with no problem. Ive had excellent customer service here.

I cant see how you pay for next day and still dont receive the package 6 days later. 1 delay for Montana snow ok. but 5 in a row is not a unforseen circumstances. That is just a excuse people use in customer service instead of I will do when it suits you.

One of the Delivery drivers in Butte, Montana Is horrible. Very rude to my mother who is older. Chewed her out for having a barking Chihuahua and refused to drop the package up a few steps. He also left a few packages outside of the yard because of this. Ill be calling him in for sure.

Terrible customer service and they lost my package. Never had that problem with the post office

Pretty sure all the 5 star reviews for this place are incentivized or requested reviews as this place is pretty bad, probably one of the worst UPS centers in the country. We travel all over the country and were staying at an RV park in Butte for a couple weeks and needed a package delivered urgently, so we paid extra to have it sent “1-day delivery” with UPS. They attempted to deliver it the first day but, for some reason, tried to find our exact RV spot instead of just leaving it at the office/front desk like EVERY OTHER SHIPPING SERVICE DOES when delivering to RV parks. Let me ask: when making a UPS delivery to a Holiday Inn or Best Western do you try to find the recipients actual room #? Or do you just leave it at the front desk? You leave it at the front desk, of course! How exactly Butte UPS doesn’t know it’s the same for RV parks I don’t know. By the way I’m not talking about a trailer park with permanent residents, I’m talking about an RV park where the majority of residents are short-term stays from 1 night to a few nights (like a hotel). Then of course there is no way to reach them directly by phone. Their phone number listed on google is just the general UPS 1-800 # which sends you through an aggravating loop of voice recordings designed to make it as difficult as possible to reach a live human being. And they will refuse to give you their direct phone number, no matter whether you ask in person or a driver because they don’t want to deal with any inquiries (in other words, deliver good customer service). We finally got the package a few days later because we had to physically come to the shipping center (there was not even a 2nd delivery attempt). And when we went there the guy at the front desk didn’t even know where our package was and said it was probably on the truck out for delivery. Only after we insisted it was there and that he should look harder did he actually find it. It was apparently “lost” because it was buried underneath a bunch of other packages. Geez get it together Butte UPS! I should have just had it sent standard mail, I would have saved the money and gotten it faster. By the way the shipping center’s hours on google shows as closed during the day and opens at 5pm. This is obviously not accurate and likely just another way of avoiding customers and giving bad service. So pathetic.

I have had nothing but the run around with these guys. Ive told them time and time again to not leave packages in my yard with my dog. I want the packages left on my front porch. Ive called customer service and they keep telling me they will call back within am hour, yet have yet to receive a call.

UPS is the worst shipping company out there. I hate having to deal with them, and try to avoid them at all cost! Real sad that when they make statements about nobody being available for a delivery. The business that I work at is open, and they did not attempt to make a delivery.

My UPS driver is a hero! He saved a dog from an ice pond!!!!

Friendly Service.

Its a UPS package drop off store

Great help

Great service