user
LaMettrys Collision
14601 Burnhaven Dr, Burnsville, MN 55306, United States
Appearance

Comments
Li
Review №1

With 4 teen and college-age drivers in our household, we have needed a great deal of bodywork these last few years and weve brought 100% of it to LaMettrys. Without exception - they have given us over-the-top customer service. They handle every single detail, they are incredibly prompt with excellent attention to detail. In one of our vehicles - they noted my fog light was out (not in any way related to the body work) and they went to extraordinary lengths to find the exact part needed to fix my fog light issue. In all cases, they are the most respectful service individuals I have ever met and its a joy to work with them. I recommend them heartily!

RE
Review №2

Super big thanks to the Burnsville Location, especially Shawn, who installed a front license plate bracket and put new plates on the front and back of my car. I am very thankful for this kind gesture!

Mi
Review №3

I was warmly and quickly greeted by Karen. I started my claim by filling out my info digitally. As soon as I was finished, Lee went with me to my car, snapped some photos, explained the process, informed me the insurance is supposed to provide a rental, and sent me an estimate in 15 minutes! I emailed the photos and estimate to the insurance email. Fast, easy, and seamless!

An
Review №4

My experience was excellent. I worked with Justin, he was kind, professional, and gave me options for my repair. I very much appreciate how they took care of me. I will definitely use their services again if needed.

Ro
Review №5

Every bit as amazing as their reputation- had a great experience there with friendly staff and super speedy service. Definitely can recommend!

St
Review №6

LaMettrys is awesome! I have been using them for years! I have never had problem. There work is A-1 quality! They just repaired the kids 2010 Corolla with new rear and front bumpers, tail light, and head lamp. They did a superb job!

Ch
Review №7

Always been my go to. Lee is an awesome guy! And the whole team there always do their job clean and effective.

T
Review №8

The manager Lee and the entire LaMettrys team went way above and beyond for me. It was discovered that my car needed a part that was on back order due to Hyundai manufactures, and many other manufacturers, being so backed up and behind from the pandemic. My drive-able car was sitting in the shop collecting dust while waiting for this part that I found out could take weeks to months to come in. Lee went out of his way to explore every option to get me a new part sooner, including contacting other shops, dealerships, etc. and was able to locate one for me to get me back into my vehicle sooner. The repair also turned out great and looks wonderful, but the customer service was INCREDIBLE. They were willing to do so much more for me than my car insurance was. I am a forever customer and will always recommend them to anybody now

ch
Review №9

The service advisor Lee did a great job! He really cared about my repair and followed up to make sure I was informed and happy! This type of service is hard to find and I will be back for all my needs.

Jo
Review №10

Lee and his team did an amazing job on my 2021 Honda HRV there was a lot of damage done to it I am glad that they were able to make it look just as new as the day I drove it off the lot!

Lo
Review №11

I love the work that was done on car it looks like new and it drives much smoother ❤️❤️ Thanks to you a

ni
Review №12

Outstanding service,communication and my Jeep looked perfect! Could not be happier with the service I received from LaMettry’s! Special thank you to Lee he was a great help and after speaking with him I knew my vehicle would be in good hands

Al
Review №13

I was referred by the Hyundai dealer. The estimate process was very quick and efficient. After getting claim number, made an appointment right away. Jeff called several times to keep me informed on the progress of work. Only delay was waiting for a part, otherwise work was finished quickly and looks and works great. Couldn’t be happier.

Li
Review №14

Very communicative and honest about what was going on and price. Frequent updates and no surprises! They took the time to get it right as they could to how the car use to be before the accident! Very friendly all way round customer service and they even detailed the car when done! Very impressed!

St
Review №15

Chawn and the entire staff at LaMettrys were professional from estimate through completion. My car looked like new and was finished quickly. I highly recommend them for any body repair!

To
Review №16

LaMettrys is the best. My car was involved an accident and my insurance company came up short on covering the total repair cost, Lamettrys Collision repaired what I requested at a good price so I could use my vehicle again. Thank you LaMettrys and Shawn!

Le
Review №17

Excellent service and friendly staff. I’ve had several repairs done by LaMettry’s and all of them have been excellent!

Er
Review №18

Our car was towed to LaMettrys after a nearby accident, and our experience with the shop was not good.The initial form that they asked us to sign for the inspection also would have allowed them to begin work on our car, and they called my wife about 5 times a day asking her to get the form submitted, while we were working with our insurance company to determine fault and coverage.Additionally, the company that we decided to use mentioned that they have had problems in the past picking up cars from LaMettrys (where they were asked to pay large fees for storage).Overall, our experience felt really skeevy, as though there were a number of ways in which they were trying to turn a quick buck. I have no comments on the quality of their auto work, as we chose not to use them.

Ma
Review №19

I just had pdr done on my B7 alpina. Damn near impossible on the aluminum doors but they made it brand new. Definitely recommend them to anyone i know. Justin was super helpful and communicated all throughout the process. This small issue was handled the same as the major rear end damage to my raptor a few years back. Keep up the good work, I appreciate it!

Br
Review №20

LaMettrys did a first class job repairing my truck. They were quick to give an estimate to the insurance company to get the work approved. Once it was approved they kept me up to date on the progress of the repairs. My truck was back to normal. If I ever need body work done again I will be using them.

Ra
Review №21

LaMatterys handle my car with love and respect as if it were their vehicle. Lee kept me updated with the progress every step of the way! I was amazed to see that they brought me car back to where it was prior to the damage and looked even better with the fresh detailing the did on the outside. Would recommend to a friend!

we
Review №22

They performed the work quickly and the car looks brand new. They were great at letting us know how it was going. Sean was the best and they really helped with the rental car. Thanks all.

SY
Review №23

This place especially Lee was so easy and pleasant to work with!!!! Stayed in communication with me the whole time they had my car. For sure recommend. 10/10!!! And my car looks great too

Ma
Review №24

Vehicle was involved in a crash . Estimate given. Shaun kept us appraised of everything that was happening. Great service.

Al
Review №25

They were able to fit me in at the last minute. Very easy to schedule via online form. Allen was a delight to speak with and confirm my appointment and Kevin was very fast and explained how my windshield was fixed. I highly recommend these guys!

De
Review №26

My daughter hit a deer with my SUV recently and I didn’t think twice on who I wanted to fix my car. I have used LaMettry’s a couple of other times and they have always an amazing job repairing my vehicles! This time was no exception. They did a fabulous job! There was a lot of damage but my SUV looks beautiful and Lee was great to work with. He kept me informed every step of the way! Thank you for great customer service and for a job well done!

Na
Review №27

LaMettry’s was excellent! Amazing customer service and communication. They kept me in the loop every step of the process, and had me vehicle back to me as good as new very quickly. I will never go anywhere else for repairs! 10/10

Ma
Review №28

These people all deserve cookies for the wonderful professional and charismatic business model they seem to project with honest pricing very flexible scheduling and finishing early I recommend them over any and all places where I can get my car fixed

Mi
Review №29

Lee was amazing! Had some issues with renting a car while mine was being worked on. He had me in and out as fast as possible. Even cleaned my car!!! Highly recommend LaMettrys!!

Je
Review №30

Exceptional service all around! Great communication throughout! Will be my go to place for any collision or glass needs

Ry
Review №31

Honest estimates, good prices, pretty receptionist

Kr
Review №32

Lamettrys is amazing. They care more about the people than the profit. Customer service is above and beyond. This was my 5th car to get fixed there over the past 15 plus years. Totally trustworthy to do the job right and beautifully.

ca
Review №33

I worked with Lee on my body repair. I have to say being in customer service myself that he was so thorough, kind and kept me in the loop through the whole process. He introduced me to Jay who did the work perfectly. He found common interests right away with me. Both super professional!Carey N

Em
Review №34

I got rear ended a few weeks ago, and the persons insurance had Lamettrys listed as an approved collision shop on their list which already has hundreds of great reviews so why not add another. I’ve had nothing short of a great experience. The girls are the front desk we’re very friendly and helpful. Lee was phenomenal at keeping me updated on the latest going on with my vehicle since they had it for over a week. Highly recommend to anyone who wants quality and honest service with personable staff. Thank you so much Lee and staff!! Will definitely be back ☺️

Te
Review №35

Justin was excellent at helping me figure out what the best parts would be for the replacement I was looking for. He also came in with a quick estimate that was exactly what ended up being the final price. The quality of work is amazing and the paint match was on point. Very happy overall with everyones work on it.

De
Review №36

They were great! Kept me updated, they delivered the car days before they promised which was outstanding! Quality work. I had a panel out of place after I received delivery and brought it back they fixed the panel and buffed our a scratch! I highly recommend them for any body work needs! Oh and also the paint work was outstanding it looks like I was never in an accident!

Gl
Review №37

Great experience with the whole team. I would recommend the Burnsville location as this is the one I used.

Kr
Review №38

LaMettrys is amazing. They are more about the people than the profit. Lee and his team did a terrific job with my rear bumper and back hatch. They also replaced my ABS hydraulic unit. The car looks new. They were professional with good communication. This was my 5th car over the last 15+ years that I have had LaMettrys Burnsville work on. I would definitely recommend them and will continue to use them if needed (hopefully not for awhile...LOL). Fair pricing for fabulous outcome.

Cn
Review №39

I’ve brought my cars here for minor cosmetic repairs a few times and always leave happy!

da
Review №40

We have had major body work done on a 2016 Toyota Highlander and twice on a 2020 Prius Prime. The latter involved sensors. All 3 times the cars ended up beautiful! Communication was frequent and always thorough. We used the Burnsville location on the recommendation of Burnsville Toyota. We are fussy and would not hesitate to bring a car there again!

Ja
Review №41

Repair of 2016 Sienna which was rear ended. All work completed in 9 days. We used this business previously on another vehicle. No problems after that repair. Great staff used quality products

Mi
Review №42

This is the second time I’ve been to Lamtettry’s and they are fantastic. This time was a chip repair/replacement. First time was a rear driver side door replacement. Excellent work, but what sets them apart is their customer service. Every person I’ve dealt with is extremely professional, friendly, and just great to deal with.

J
Review №43

Had my car recently repaired here. Great customer service and quality work. Lee and the entire staff were super informative and pleasant to deal with. Lee kept me informed about the progress of my vehicle the whole time it was at the shop for repairs. If you you are looking for quality work and excellent customer this is the place for you. Thanks again

Mi
Review №44

Great service, staff and final product.

Ch
Review №45

Excellent all around!

St
Review №46

They were excellent to work with. The repair was done quickly, with quality work. They also handled setting up the rental car for me, so that I didnt have to deal with that.

ma
Review №47

Lee and his group at LaMettrys in Burnsville know how to take care of their guests. I had some body work done, and they did a great job. Timing was great, and it was even done before I was quoted! I would definitely recommend LaMettrys in Burnsville for anyone needing auto repairs!

Jo
Review №48

Did a great job and were very friendly- great service

Da
Review №49

Everyone was so amazing! Lee was a God send to work with. My vehicle looks brand new again. Truly exceptional work.

Ho
Review №50

The process to get the initial estimate was simple. I just stopped by without having to make an appointment first.We were able to set up the repairs for a time when I wouldn’t need the vehicle, but first I was offered alternative transportation, to be paid for by my insurance.Other than the initial paperwork which was not onerous, they took care of all paperwork with the insurance company. This is huge, as important to me as the excellent job done on the vehicle itself.After I got my car back, I had one small issue that I needed to ask them about. It was easy to go in and get it taken care of immediately to my satisfaction without a fuss.When I do require bodywork done on my vehicle, this is definitely where I will go, even though they are miles away.

Ke
Review №51

Brought my car in for some hail damage, actually had an estimate done by two different companies and the final bill was 3 times both of the estimates. Workmanship was great, customer service was awesome as well, just that estimate part gave me some heartburn. I work in sales and wonder if I estimated a job out for one of my customers and then sent them a bill for three times that amount, what would they say? But overall you can’t go wrong bringing your car here. Would definitely do it again.

Bo
Review №52

LaMettry’s exceeded my expectation on service and craftsmanship. My car experienced a pretty strong rear end collision. When I picked it up it looked like new. They kept me informed every step of the way during repair and clearly explained the process on the repairs being made. I would have no problem recommending them to anyone needing any collision repairs.

Mi
Review №53

I have bought two vehicles to them and they were involved in accidents and they handle everything for me, great service.

St
Review №54

My car was done a little sooner then expected, which kept me out of a rental for the long weekend. They explained everything and the process was seamless and contact less. Got my car back cleaner then I left it. Thanks!!

Ma
Review №55

Matt handled my repair and he was patient and professional.he did NOT act like my question or c oncerns were silly. He was also very responsible about letting me know when I could expect my car backMegan at the front door was efficient and kind. she also was efficient and acted happy to see youMy sons car is coming next week and I am looking forward to the same treatment

Ke
Review №56

They did a great job, ordered the parts ahead of time, and repairs were faster than expected.

Co
Review №57

Overall a very easy, professional, and positive experience. I’ve gone to Lamettrys for years for a number of different things, and they have never disappointed!

Ja
Review №58

Well I brought my car in for door hinges and a new latch. On return my door doesn’t unlock with the key or with Auto Unlock buttons. Will not be bringing my car back there again. Called them later that day. Problem fixed the next day. Great customer service. Will bring back for future work.

Al
Review №59

Another great experience at Burnsville LaMettry’s! Work was done expertly and many COVID precautions taken to return a clean car back to me. Lee was communicative and kept me updated on work being done. Bonus- it was ready a day early!

S
Review №60

There quality is wonderful. It is like my truck is brand new. They got it done a lot faster then we thought. They even were able to fix a windshield chip at the same time. Would recommend them they used Toyota factory replacement parts!!

To
Review №61

I worked with Matt to get my door fixed and I cannot thank him enough! He sent me updates daily and was very on top of everything, making sure I knew exactly what was going on. He was able to deal with my insurance nightmare and took who knows how long out of each day to call them multiple times to ensure I got my car back promptly. I cannot say how much I appreciated not only Matt’s work but the entire company’s professionalism.

We
Review №62

Great service! I called for an estimate and was able to drop off my truck that very same day. Great staff and timely repairs.

br
Review №63

Excellent service, super fast, super value,

Da
Review №64

First time at this location and could not be impressed more with the time spent explaining the process and next steps when we dropped off car for repairs.

Ca
Review №65

LaMettrys did a great job on our body work. They matched the paint perfectly and delivered the car when they said they would. I would recommend LaMettrys to anyone.Cary Schmidt

Be
Review №66

They gave me a solid fair quote

Da
Review №67

My vehicle looks brand new where LaMettrys did the work. The process was seamless and I cannot recommend this group any higher! You will not be disappointed at the top quality these folks do!

Ja
Review №68

Great job. Couldnt tell there was a dent there. Had my car done quickly friendly staff and price was good. If I ever need repairs done I will call them. Thank you.

Te
Review №69

Easy to get an estimate, worked with my insurance company, did great work and in a short period of time

ja
Review №70

LaMettry’s Collision made my car look good as new and the staff were so easy to communicate with every step of the way! Fantastic people and quality place to have some auto body work done.

Ma
Review №71

I’m happy I chose LaMettry’s to repair my Honda. I was confident that they would repair everything and not just the obvious damage it sustained in a rear end collision. I hope I don’t need to have repair work done in the future, but if I ever have another crash they will be my first choice.

Pa
Review №72

I had my insurance agent send me to Caliber Collision while I was there I notice your store across the street and it was bustling with business.. The Caliber store was not... I literally jumped out of line and drive across the street to take a better look..As soon as I pulled up your assessor Matt Shaw from the Burnsville store came to talk to me.. Immediately I sensed his professionalism which included him walking me through the steps to get moving on my damage..I’m sincerely so glad I drive across the street my truck turned out awesome and Matt felt like one of my close friends when it was all said and done..Can’t wait to recommend your service to family and friends., Thanks so much..

Al
Review №73

I have gone to LaMettry’s Collision twice now for repairs on my car after being in an accident and they are amazing. They are very friendly and helpful and they contact you in a timely manner with details on your car or how long it’s going to take. They also cleaned the inside of my car for me while getting the repairs done! I highly recommend this place for repairs or even just needing an estimate!

Ro
Review №74

Outstanding experience! Professional, courteous and provided great results with our vehicle. Lee was a great communicator and coordinator!

Da
Review №75

I worked with Matt at LaMettry’s Collision and he was very professional and polite. He worked directly with the other insurance company to get all my repairs done. I really liked that He kept me updated every other day on my car repair. Once I got my car back he explained everything that was repaired in great details, which was great. I would definitely recommend them for any future repairs!

Jo
Review №76

Outstanding experience! Professional, courteous, and great results on our vehicle. Lee was an excellent coordinator and communicator!

Ma
Review №77

They repaired scrapes and small dents from side swiping a mail box. I was pleased with their work and they were easy to deal with.

de
Review №78

They did a nice fast job of replacing my driver side electric window regulator it works great

Mi
Review №79

On time. On budget, perfect!

Na
Review №80

The service at LaMettry’s Collision - Burnsville, MN was GREAT! Everything was done in a timely manner. The manager (Matt) that assisted me followed up and gave me updates which I truly appreciated. I HIGHLY recommend!!!!

An
Review №81

They always do a great job have come back here many times and will always go here if I need body work!

Ju
Review №82

We had timely and top notch service! Communication was excellent throughout the process. Highly recommend!!

Ro
Review №83

Performed work in excellent quality. Very good communication throughout the repair. They dealt with adversity from suppliers and still performed above expectations. I highly recommend Lametry’s for collision repairs.

Mi
Review №84

Great service, with quality workmanship. Painless to drop my truck off and have the work done in less than 2 hours. The Burnsville General Manager Chawn was extremely helpful. Thank you for a great experience!

De
Review №85

The team was awesome!! From getting an estimate, dropping off, getting a rental, and status updates on my vehicle until completion. Highly recommend LaMettrys!

Me
Review №86

You guys do a great job and I would recommend you to anyone who needs auto body repairs. You went beyond our expectations. The van looks great. Thank you so much.

Jo
Review №87

Very clean & safe service complying with CDC guidelines, and even provides Uber for free if needed!

Sh
Review №88

Thank you all for your help. You were all very pleasant to talk to and work with. we will keep you in mind next time we need repairs done.

Al
Review №89

My dad recently had his vehicle repaired here. He was very satisfied with his car. Rick was an amazing manager, he updated my dad every other day and made sure he was in the loop with what was going on with his vehicle!! Thank you to everyone who worked on his vehicle!!

St
Review №90

Cooperative. Quick. Door to door service. And saved me money.

Li
Review №91

The staff here is very helpful. Tom would frequently update me about the repairs on my car. I am happy with their work!

Ma
Review №92

Worked with matt and he was very punctual and clear about the process and kept me very informed. i would highly recommend coming to this location.

Ma
Review №93

I am so impressed with the turn out of my car. I had to have basically my entire exterior redone due to hail. After fixing it all they detailed it and it looked fantastic at pick up. They also worked with my insurance so I didn’t have to and took care of everything. I definitely recommend them!

Ma
Review №94

Every step of the way was done very professionally. Travis was a pleasure to work with and the job was done quickly.

Ga
Review №95

I was greeted immediately and taken care of quickly as well. They kept me up to date every step of the way! Everything went smoothly and they did an excellent job on my car. Thank you to everyone involved!Gary

Ry
Review №96

I would highly recommend la mettry’s collision ,did an awesome job and will definitely go back if I ever need too

Li
Review №97

LaMetteys was great! Personal service! The manager was amazing! I loved the calls to give me an update! 3 friends told me to only go there...now I know why!

Ji
Review №98

Hit a deer late at night, drove car into there lot and called in the morning. They were pretty busy but kept me informed along the way throughout the repair process.I have used another lamettrys shop for another accident repair and have always been pleased.I would recommend anyone to go there. They have many locations throughout the twin cities. So, choosing which location should be convenient, no matter where you live.

Mi
Review №99

I appreciated working with Lee. He was professional and stayed committed to ensuring my family would have a vehicle that he trust with his own family. Thank you Lee.

Li
Review №100

I had a great experience with LaMettrys in Burnsville. Excellent and efficient service. The repair was top notch. Highly recommend!

Information
37 Photos
100 Comments
4.7 Rating
  • Address:14601 Burnhaven Dr, Burnsville, MN 55306, United States
  • Site:https://www.lamettrys.com/
  • Phone:+1 952-898-1636
Categories
  • Auto dent removal service
  • Auto body shop
  • Auto glass shop
  • Auto repair shop
  • Car repair and maintenance
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:7am–6pm
  • Friday:7am–6pm
  • Saturday:Closed
  • Sunday:Closed
Health and safety
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
Similar organizations