Absolutely terrible customer service. I will never use anything Winegard in the future. I have never had such a bad experience in my life

I have been trying for more than a month to reach this company. They do NOT respond to emails. If you DO get through to their tech support you are pushed off. I just hung up on waiting for a tech to talk to me after being on the phone for 1.5 hours. I called them on another line to find out they should have been open but it seems they mustve closed early today. The manual is USELESS and software indicates it needs to be updated but doesnt explain how. I signed up for the service and am now more than a month into no-use for the first month at all. I was so excited that this product came as an installation on our new RV and now find it is just taking up space in the RV. Perhaps with this review someone MIGHT contact me. But, I am not holding my breath. Ive now reached out by email. Perhaps Ill get someone to reach back to me.

We have a Winegard Traveler SK-1000 that has never worked properly. Trying to work with their customer service about this has been a nightmare. I would never buy another product from these guys. One of their representatives actually hung up on us yesterday.

This is where they make all the Antennas Parts that makes Receiving a possibility.Amen.

Numerous calls that consumed a lot of my time with no results for a problematic Roadtrip T4. The last call, I was assured a call back from his supervisor to come up with a solution. As I expected, I heard nothing. These units cost a lot of money so the expectation of better customer service is right on target. Its too bad they dont provide. I would NOT recommend their products.

You would honestly have better luck getting a hold of someone at the DMV. I have left messages upon messages they force you leave after being on hold too long. Not a single response. Sent and email like recommended. Not a response. The only thing forcing me to use their service is that our RV already has two Winegard satellites and direct tv won’t set them up without transferring you back to winegard.

They fire people for the dumbest reasons. They treat their employees poorly. The factory is disgusting. Would not recommend

Your company and its help desk is absolutely useless. Ive been back and forth for over a month now, trying to get the Winegard to update the sim card number on my account. I keep on getting the same generic reply, which is not helpful. When I go through your tech support, they tell me to reset my device or update the software, which does absolutely nothing to update my SIM number.I got a new sim card I want to put in the winegard. I changed it already, but the device is still showing the old sim card number. How do I fix this issue? The provider is correct. All software is updated. Ive already done a reset. My W Connected app still shows the old sim card number.

I purchased an RV WiFi extender antenna unit from winegard 2.5 years ago, at a cost of ~$1000. because it was on my RV (stored under cover when not in use) it got used about 3-4 months every year. the unit has recently failed; according to their tech support person (she was very responsive) the unit was likely faulty. sadly, the unit is 6 months out of warranty. their response? buy a new unit. i think their company policy shows poor customer service. i guess theyre too big to try hard. i am looking at replacement units from other companies. winegard has lost my business.

Update, took them month of me fighting to get replacement. They shipped me nice new working unit! Up and running again. When it works, it rocks!2020 Thor RV came winegard 2 Togo unit.Paid the 360 for year of ATTWould hang monthly and have to reboot to reconnectThen go No sim card errorWatch videos, reset to factory, pulled card etc.No were in software is anything about simm card for att anymore!!Emailed tech support detail what did.They ask questions I already wrote in email.No freaking help. All they want is for me to prove I have one. Sent them serial number sticker on manual and pics of advertisements in RV for their product and purchase of RV invoice.If dealer cant fix, will make nice YouTube video of blowing up the unit!!Thanks for no help!Mac USN Retired Electronics Tech!

Worst Customer Service On the Planet! This company thinks that 30 minute wait times to get to a live person is acceptable. You can leave a message like they suggest, but SURPRISE! no one calls back. This company is horrible and I cannot believe they are still in business. Buy anything other than a Winegard product.So... UPDATE. This is what I get from them after two days of no return call...Response from the owner 9 hours ago. Hello John, I am very sorry to hear about your experience. Did someone eventually get a hold of you? If not, please send me a way to reach you and I will have someone call or email you. ***Heres a thought, put your contact information in the email if you really want to hear from an actual customer.*** Amazingly bad...still.

This place is a joke! Can’t through to no one!

Weve just bought an older rv, and the antenna raising handle was broken. I emailed Winegard, the manufacturer and 15 minutes and two replies later a new replacement was being mailed to us free of charge. I think thats great customer service, thanks Winegard

Great company to deal with. I bought 2 products recently. Mobile satellite and a portible antenna both products exceeded any expectations plus a lot more. I would buy from again

Well, they are eager to sell, but not so eager to accommodate you if you don’t need a product after all. My boyfriend bought a DTV receiver, but it took a while (over 30 days) to realize that we weren’t going to use it after all. You would think that a company that deals with products used in recreational vehicles would have a more realistic return policy. I wish we had read the reviews on here before purchasing. It appears more people are unhappy than happy. WHAT A TERRIBLE RATING!!!! Alas, it appears that disputed their ridiculously low rating, they are uninterested in improving customer relations. If you HAVE to purchase from this company. Make sure you are going to test the product right away. Ours is still in the box with the seal unbroken, and they refuse to take it back. So, be absolutely sure you’re going to use your product right away if you must purchase from these people.

Absolutely HORRIBLE customer service. We have (2) Pathway portable dishs, have had one since 2014 that works perfectly bought another one in April, wont find all of the satellites. Troubleshoot on phone with Dish for 1.5 hours, Dish comes to look at it checks all connections for another 2.5 hours. They tell me it is the Pathway. Call retailer who I purchased it from, 2-days later he cant help me have to call Winegard. Call Winegard and Im frustrated because now I have to spend time with their tech support for them to tell me its broken. Customer service lady is HORRIBLE, screams at me tells me I am belittling her - no Im frustrated that I have to spend hours on the phone with people to get something accomplished. She proceeds to tell me that Dish techs dont know what they are doing so I should have called Windgard in the first place. Thanks for the advice and maybe I should have but Im not sure how I would know that when my service is with Dish. I expect better. I deserved better.

Was given a satellite dish and stand for Christmas gift by my wife and it didn’t fit in storage area of our RV so we wanted to exchange or return it. However, it was purchased more than 30 days before we opened gifts for Christmas. Never used, out of box once. Called and a very pleasant lady helped me but her manager refused to budge from their 30 day return rule. I live in Iowa about a 100 miles from the Burlington Iowa company office and offered to drive it down to have the manager look at it before accepting the return and they declined. Their prerogative but terrible customer relationship building. Their product may be fine (don’t know) but once it’s out the door don’t expect them to have your back. Disappointing way to treat anyone let alone a fellow Iowan. I will be active on my RV websites.

Extremely slow loading been in the dock for over 4 hours still not loaded

Its a great place to work. I have owned several winegard products and all work as expected or better. I have worked the dome areas; they are put together with perfection; quality department is on top of everything. I love talking to the technicians, supervisors, and engineering departments to gain knowledge of all of our products. I currently work shipping department. Products are handled with care. We have a neat, clean and orderly warehouse. The boss is strict, but thats ok with me, because if wasnt for us, you wouldnt have the products. As long as the carriers handle our pallets of product, there shouldnt be a problem with the product.

Called Saturday to get help w/ our sat system and Alan was great. He has helped us out in the past and today he had us up and running in an hour and fifteen minutes. This guy never waivered, never lost patience w/ us, and was a huge help. Want to send a gift card to say thanks but theyre closed now, much rather reward Alan for his care and concern than call in someone we dont know and hope theyre qualified. If Tech Srv. would contact us we will send our Thank you.

Have been trying to get someone to talk to about are Winegaurd Traveler. They dont return your calls. Direct tv put this in theyre lap. Not happy with Direct tv either.

I bought a wine guard satellite and have had nothing but trouble with it, every time I call in they put you on hold for god knows how long and eventually goes to voicemail. It’s not till hours later before someone calls you back and then when that person can’t help you they transfer you and then you have to leave another voicemail. When someone who allegedly knows what they are talking about calls you back they act as if it’s an inconvenience when you suggest sending the equipment back for work. They sure want you to give them a lot of money to buy the system though. Rip off!!!!

Warning! If you buy a used RV that has a satellite dish (ours was DirectTV) DO NOT sign up for service with directtv or dish until you are sure your satellite can lock into a signal!!!! New user here and I didn’t think a 1200.00 satellite would be old at 8 years and not be repairable and signed up for directtv and they sent me the wrong receiver. I had to fight for over a month to get the right receiver sent and then had to wait until we we above freezing temps to try to activate and now my satellite won’t connect. Because it’s “old” I can’t get it serviced. I am also locked into a 2 year contract with directtv that I cannot cancel without paying a 200 cancellation fee for a service I cannot even get!!!! What a rip off. Learn from my mistakes.

I have found them unresponsive, unreliable and have products that are mediocre and very unreliable service. They promote their cheap on DirecTV and no one wants to repair. Ive gotten 3 times at 70 and disabled I should go I the roof, disconnect abd send to Iowa. Well I went to a good RV tech he did just that 4 weeks later and two out of the box had units I got it on. 3 grand later. After all that Im in Wisconsin abd my box that connects the traveler dish no longer communicates or even turns on. Im so frustrated because its box even a switchable unit its DirecTV only? Im come with this product, considering the 280 mile trip from where I seen to weingard just to burn their equipment on their front lawn.

Ive had 3 different models of the Winegard antennas for our semi sand I couldnt be happier. If youre on the road as a single driver or team runner check into the in motion satellite antenna.

WINEGARD, like a used car dealership was quick to sell me their product,but really and totally unwilling to help in ANY OTHER WAY. I could go on with dates and times, but my hair is already grey enough. Palma Johnson,

Quit working after about 2 hours of use. Dealer said he would replace it if I would take it down and bring it in. I am 80+ yo, my climbing and messing around on roofs days have past. I guess I will just take my loss and look somewhere else. It gets one star because there is no zero option!

Impossible to get ahold of anyone at this company

Company has the poorest customer service dept I have dealt with, called at least 5 times, left messages they will not answer and will not return calls.Very unhappy customer.

For pickupsThese guys not so good not so badThis place is not too much busy

Great

I have no experience, what I want is to apply to him so that he can grab my experience where I can apply