LM Wilson Heating & Air
1753 E Webb Ave, Burlington, NC 27217, United States

Review №1

Technician, Seth, was absolutely great! Diagnosed our issue, told us step by step what he was doing to correct our problem and answered all our questions in a very professional and caring way. We moved here from Georgia and knew nothing about who to turn to when we had issues. Researched on internet and contacted LM Wilson based off reviews. SO GLAD WE DID! Thank You LM Wilson Heating & Air for the Great Service you provided and the WONDERFUL Technician you sent! YOU HAVE OUR VOTE!!!!

Review №2

LM Wilson always provides quality service. Quick response, knowledgeable service techs and reasonable pricing. While waiting for parts they provided us with window units to keep us cool. That’s above and beyond. Thank You! We highly recommend LM Wilson.

Review №3

Great folks. Fast service, friendly technicians that take the time to explain things. Clean cut professional looking techs too. Landon and Brandon are both great, as well as the others.

Review №4

Seth arrived on time and wearing the appropriate mask and with the needed tools and filter to perform the semi-annual maintenance service on our units. Very professional and efficient.

Review №5

Very competent, very concerned with my welfare and letting me know how things were going, and I am very happy with the whole experience!

Review №6

Technicians removed old heat pump system and installed a new oneThey were timely, always removed their shoes at the door, were polite and seemed very knowledgeableKnowing the system had to be pressurized for 24 hours and we had no cooling, they even provided a temporary cooling system for the nightAll in all a really good experience

Review №7

The tech communicated when he would arrive. He was very respectful of our home. He explained everything he would be doing during the maintenance appointment and gave and a report at the end of the appointment. Seth did a great job.

Review №8

We had Seth to do our maintenance today. He was so nice and new what he was doing. We are requesting that he do all of of maintenance or repairs each time. This young man deserves a raise! Thank you Seth Jones.

Review №9

Great company that I have been with for many years. Always professional and on time with a notice before they come out.

Review №10

Like a breath of fresh air, this company is outstanding. They installed my central heat and air including a natural gas line to my kitchen. I cannot say enough positive things about this company. Are you considering using them? Trust me and all the other five star evaluations. You will not be disappointed.

Review №11

We had water accumulating from a clogged pipe. Very thorough, polite and knowledgeable. I highly recommend!

Review №12

The tech was professional, courteous, and prompt. He explained the problem and what service he provided. You could tell he knew his business too. Very satisfied.

Review №13

A/C stopped blowing cold air. Called Wilson and had a mechanic replacing the HVAC system fan within a few hours. Awesome people at office and on the job

Review №14

Technician was very professional, efficient, and knowledgeable. He thoroughly explained his analysis of my situation and offered me tips to utilize in the future. I know I will trust this company with future service needs & when my system needs replacing down the road.

Review №15

Brandon was very professional. It didnt take him long at all to figure out what was going on. The unit blew a fuse and he replaced it. Thank you Brandon excellent job.

Review №16

Landon was polite and did a great job very respectful of my home.

Review №17

The technician was very professional and very informative about my needs and was able to get me up and running in no time, I would definitely use them again and recommend them to anyone that needs HVAC work done✅

Review №18

If we ever need service in the future, please send Brian. As a matter of fact, I will request him. Of the two service reps used from LM Wilson, Brian far exceeds all areas of evaluation.

Review №19

Always excellent customer service and always explain what they are doing on my semi-annual maintenance checks. Longtime satisfied customer.

Review №20

They were on time very satisfied with their service the technician was very professional will continue to use and recommend this company

Review №21

Excellent service. Technician very nice you man. Job well done.

Review №22

As always, Brandon did a thorough and complete job. We continue to be very pleased with our LM Wilson service contract.

Review №23

Professional service and installation. Made sure temporary heat was available until the new unit could be installed. Reasonable pricing and financing options. Detailed explanation of options and recommendations. We would recommend to anyone looking for fair and honest HVAC service and/or installation in the Burlington NC area.

Review №24

The staff of LM Wilson are always courteous and professional. We have never been disappointed in the work of the service technicians.

Review №25

Brandon is kind, polite, and knowledgeable.He was fast, informative, and thorough.Thanks for your help!

Review №26

Seth (HVAC Technician) took the time to give a thorough explain of the problem with our AC unit. Great people-person skills!

Review №27

They are always professional and honest. We have been dealing with them for years. They treat us like family. Landon is our technician, and he always does a great job.

Review №28

I would highly recommend this company. Customer service is top notch

Review №29

Great experience working with Larry, Chris and Seth to replace my entire system! Worked fast and were incredibly professional.

Review №30

These people are awesome!! I will never use another company! Very nice, professional, great response time, and they CARE about their customers, which is so hard to find. I highly recommend!!

Review №31

Tech arrived on time. Was polite and courteous. Have been using this business for 40 years and have never been disappointed.

Review №32

Logan is very professional and knows what he is doing.

Review №33

Highly recommend! LM Wilson provided prompt information to my home buyers.

Review №34

Great time scheduling . Staff very informative. Would recommend this company for all your heating and air conditioning needs.

Review №35

I called at 1:30 PM saying that our AC was out and broken on a 95 degree day, and by 4:30 PM they were at our house fixing the problem. We can’t thank them enough!

Review №36

I had all of the ducts under my house replaced by LM Wilson Heating & Air. It was a huge job, as the house is old and the ducts had never been updated. The old ducts were in terrible shape and full of dust and sediment. Landon and Pedro worked hard, stayed late, and communicated with me at every stage of the job. They took the time to show me what they were doing and why they were doing it. I was very impressed with both of them. The improvement in the air flow through the vents and the air quality in the house is noticeable. I would highly recommend this company.

Review №37

Brandon gave great detail in how to solveexcessive condensation in the crawl spaceunder the a/c unit with the installation of adrip pan and PVC condensation pipe.

Review №38

Great Service, Great Company = Peace of mind.

Review №39

Landon thoroughly explained what he thought the problem was and put in 10 pounds of coolant. Very professional and personable young man! Thank you for your prompt service!

Review №40

Landon did a great job! He arrived promptly, made a quick but thorough assessment and made the needed repair. And he was happy to answer my many questions with concise information, proving once again that LM Wilson is the BEST!Overall, another great experience! Thank you, LM Wilson Heating and Air.

Review №41

Always prompt service and great service people.. Thats why we use LM Wilson.

Review №42

LM Wilson always provides quality service as well as installation! If we have questions Mr. Wilson is quick to respond.

Review №43

Service technician was courteous and professional. Did good job. Will use them again if I need service.

Review №44

I had a new heat pump installed. Everyone was very helpful and professional. They all were efficient and helpful. The owner talked me through the financing process. Overall a good experience. I called four months later to repair thermostat and they came within two hours

Review №45

Brandon was ABSOLUTELY amazing. The moment I opened the door, I knew he had a customer for life. He greeted me with such a big smile and was very cautious due to the corvid 19 pandemic. He was very knowledgeable, professional, and explained things in such a manner that I was able to understand the problem and what he needed to do to solve it. The repairs were nothing major but they were completed. He also made suggestions that I will definitely do. Thank you Brandon for being so personable and ready to do the job.

Review №46

I. Was Extremely pleased with the service I received today. The tech was very pleasant and knew how to correct the problem immediately. Thank you

Review №47

We have used this company for a couple years now and love the service, from the office personal to the techs, Always very polite and help full

Review №48

Diagnosed problem and fixed it. Prompt service by Technician, Landon.

Review №49

Always prompt, responsive, professional, and honest. I definitely recommend them.

Review №50

I called on a late Tuesday, they were here on Wednesday morning. Brandon was able to diagnose the problem and order the part immediately. Chris call me late that afternoon and Brandon repaired our unit the next day. We have a service plan so it didnt cost us anything. We would not use any other company in a three city area. We have only received professional, prompt, and courtesy service. Thank you.

Review №51

Replaced gas furnace. Provided heaters during period of time when awaiting install. Very dependable.

Review №52

I got a service appointment, quickly, for an upcoming date. The tech was familiar with the older dual heat/air system the house had and service it. He provided fast and excellent service and very happy with extending the life on this older AC/heat unit.

Review №53

Brandon found issue with gas pack very quickly and only required cleaning of the igniter. He is always very efficient, courteous and helpful. Glad he is part of your team.

Review №54

Highly recommend this company. Brandon is very professional and explains everything.

Review №55

I have used LM Wilson for years. They are professional and quick to help. I know I can count on them ;-)

Review №56

We scheduled an appointment because our AC unit stopped cooling. When the tech came out to our house he told us that our coil was frozen and that it needed to sit over night with the fan running and thaw before he could come back the next day to refill the coolant.We followed the instructions and waited for them the next day (89° F in our house) and no one called or came by. The next day we called them and they said they would send the tech by again, which they did. He filled the coolant and we paid the $365 bill. And at that point we were a little disappointed at the disconnected communication, but were satisfied with the fact that the issue was resolved at least until we could fix the coolant leak.Couple of days later we received a second bill for $81 for the first visit where the tech had told us that our coil was frozen. Which was a little surprising because we thought that this was included in the first amount we paid.I get the perspective that they made two trips to our house so they feel valid in charging us twice for the service call. But from my perspective, I am paying $150 service fee and waited 3 days in the heat to get 2 lbs of coolant.Not horrible, but not awesome either, and a little disappointing that we had to coax them to follow through with our issue.

Review №57

A great decision to go with this company. Seth did a great job. We will use them again.

Review №58

Great service Landon was very informative and helpful very professional. Thank you

Review №59

As always Brandon did an AWESOME job servicing my heat/air unit. Brandon always takes his time and explains what he’s doing so I understand. I have recommended LM Wilson to all my friends and family and told them to ask for Brandon. Thank you Brandon for just being you and ensuring my system is working correctly. I feel much safer knowing Brandon has checked everything. Brandon is an asset to the LM Wilson company.

Review №60

Has always been good to work with and great people who show up and perform the service. Reasonably priced as well for the services provided.

Review №61

Very nice dudes who know what they’re talking about

Review №62

We had the pleasure of meeting two of your employees to repair our air conditioning. Both employees were prompt, polite, and worked efficiently to replace broken parts and get our air back up and going. Thank you so much for your fast response to our call and restoring our Air.

Review №63

Always attentive and detail oriented. Well-trained technicians with great personalities, helpful office staff, owner is good at explaining HVAC and prices are reasonable. We replaced two old systems and are happy to have energy efficient units, along with better air quality.

Review №64

I know a service technician is good and knowledgeable when I learn something while he is here! I have heat! Thank you Seth!

Review №65

Landon touched base with us before his arrival and was super nice. Explained everything in detail and was very knowledgeable. Thanks LM Wilson.

Review №66

Great company to work with. Always professional and knowledgeable. Pricing is on point. Install, maintenance, or repairs, theyve always come through for us. Highly recommended!

Review №67

Brandon, Came out on time to the time window provided and lit our pilot light. Gave us more info on our furnace, tips and told us about switching out gas for electric. Absolutely awesome guy. Exceptional service. You can tell he loves what he does. We want to recommend him for future work.

Review №68

Great sercvivceThank you for taking care of us all these years

Review №69

Techs were very good and efficient.

Review №70

When I called regarding my air had went out, I was immediately given an appointment. Landon was the initial repairman sent out. It was determined that repair was not going to work. Ordered a new unit to be installed. The guys were very good about protocol and worked in extreme heat for 2 days to get all hooked up and working. I would strongly recommend LM Wilson Heating and Air Conditioning for service and repair. They are efficient and very professional.

Review №71

The technician was great. Checked everything out and is working properly. He explained the situation and I may need to call him back to clean the core of the ac/heater unit at a later date but I now know what I am dealing with. Very helpful and I appreciate the service. Thank you.Great service on installation. Landon was great as was his assistant. Thank you!

Review №72

Landon was prompt, courteous and competent. I would not hesitate to call L.M. Wilson, again.

Review №73

Great customer service! Landon went above and beyond to please us. He is very knowledgeable and personable. AC is working great!

Review №74

Very pleased with the services provided by LM Wilson. I highly recommend them

Review №75

Our a/c failed overnight. Courey was earlier than expected, kind, friendly, knowledgeable and professional. Our family of 7 greatly appreciates this company. We need more professionals that do such a great job, in a timely manner and with such skill. I was especially dreading the heatwave because it affects my health, knowing its repaired alleviates my worry. Thanks, Courey! Much appreciated!

Review №76

Came on time and worked quickly.

Review №77

Great experience! Our tech Courey was fantastic! He was knowledgeable and patiently explained what he was doing. Went the extra mile now my house is cool again. Will definitely use LM Wilson again. Keep hiring good people like Courey!! Thanks!

Review №78

Completely satisfied with L&M Wilson they came highly recommended to us and I would highly recommend them to anyone.

Review №79

Great service as usual

Review №80

Im thankful to LM Wilson for my unit and the friendly. Guys that put it in

Review №81

To us LM Wilson is the “Best”They did AC repairs for us so when it came time to upgrade to a Gas Pak we choose themThey are awesome & we have never used anyone else since we found them in the yellow pages years ago!!!!!

Review №82

Excellent service, friendly employees, had unit installed in one day. Unit works great. Very satisfied.

Review №83

Brandon-courteous-explaining as he went along. Got AC working. Highly recommend.

Review №84

Fall inspection was done quickly and professionally by Brandon. LM Wilson is always courteous and efficient.

Review №85

Brandon was very polite, told me exactly the work he was scheduled to preform and answered all of my questions !

Review №86

Brandon was very efficient with the work he performed. Very courteous! When completed the work of repair of my unit, I clearly knew what he had done.Great personality, nice guy and very knowledgeable. Larry is truly lucky to have him under his employ.Thank you

Review №87

Excellent as always!

Review №88

Thermostat was not working and I had them to come out and check it out. They said that my transformer was no good and it would be around $359 to replace it, then they would have to see what caused it to go out. ( More money)so I didnt have enough money to pay the high bill which probably be close to $700 by the time they would be through. So I told them that I would reschedule them to fix it later. After they left I checked on the transformer and it was only $28.00 so I canceled there next app. I got someone else to come out and the only thing that was wrong was the electrical switch to turn the system off. Transformer was good ( nothing wrong with it) heat works fine. They were going to take me for a ride.

Review №89

Brandon went out of his way to answer all questions and concerns.

Review №90

The service technician was very cordial and efficient. It was nice to do service with them

Review №91

Brandon was courteous and informed. He listened to my concerns.

Review №92

I like LM Wilson. I can count on them to check, clean and have my heat pump working 24/7 for 365 days.

Review №93

I called at the spur of the moment, thinking it would be on monday before I received a response boy was I wrong Landon was johnny on the spot. Thank you LM Wilson for your great representative landon! I will tell all my friends, and family members👍

Review №94

We experienced a very thorough and informative service call today. The technician was very patient and knowledgeable!

Review №95

I had a great experience with LM Wilson. Always on time and Courey was very professional and helpful in understanding my system and how it’s working.

Review №96

Brandon was very informative and patient with all my questions. Brandon made sure that I understood everything he was doing to my unit and explained the service contract in detail so I could make a decision. Needless to say, I did go with the service plan and I high recommend L M Wilson Heating & Air. I feel very comfortable that if anything is found that needs repaired or replaced that I know I’m not being ripped off like some companies do. Thank you Brandon and I look forward to seeing you for my PM for the winter season.

Review №97

I am extremely satisfied with LM Heating & Air. I purchased a new HVAC system this past summer and they did an excellent job! Their customer service, especially Katy, is top notch! I’ve not encountered a company who goes to such extremes to make their customers happy. This review today is due to my service appointment yesterday! For some reason our heat wouldn’t come on. At first my reaction was holy cow this is a new system but Brian came out and discovered we had an unusually dirty filter as well as a faulty wire. I was shocked about the filter because it wasn’t time to change it out. I called and talked to Katy because I wanted to explore why our filter was so dirty so quick. She quickly came up with a plan to help figure this out and did not charge me for the replacement filter. Within the next few months they will come out and check the filter again but she assured me we would get this figured out. I know I can count on them to get this figured out!

Review №98

We were very pleased with the service. The technician was very professional & answered all our questions well.

Review №99

Our technician was very efficient and helpful and we are happy to have our AC up and running again.

Review №100

Awesome service! Personable, polite, knowledgeable, and excellent service!! Thanks so much.

3 Photos
4.8 Rating
  • Address:1753 E Webb Ave, Burlington, NC 27217, United States
  • Site:
  • Phone:+1 336-663-1370
  • Air conditioning repair service
  • HVAC contractor
  • Air filter supplier
  • Furnace repair service
  • Heating contractor
Working hours
  • Monday:8am–4:45pm
  • Tuesday:8am–4:45pm
  • Wednesday:8am–4:45pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–4:45pm
  • Sunday:8am–4:45pm
  • Repair services:Yes
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