H. J. Faust, Inc. Heating and Air Conditioning
1008 S Pine St Suite A, Burlington, WI 53105, United States

Review №1

We had just moved into our home and had no records of recent maintenance, so we decided to get everything serviced and checked. Were from out of the area, so I chose the company based on online reviews.Terra (the service manager) was very professional and friendly, she responded quickly and was able to get us an appointment within the week. She explained everything clearly and gave us a 2-hour arrival window for our service.Jeffrey (the technician) came out to the house right on time. He was friendly, knowledgable, and helpful. He checked everything thoroughly and gave us some tips for our new (to us) system. He also explained clearly the invoice and the benefits of the annual maintenance program.We will certainly use this service again in the future.

Review №2

Chris P and Riley were very prompt and professional, they explained everything and extremely helpful and polite. They also cleaned up when they were done you would never know they were there working installing a new system. So very pleased with the service we have received, will definitely recommend them to others.

Review №3

We cannot say enough good about our experience with H.J. Faust! Our first contact was with Eric G. He so quickly responded to our initial email. Upon meeting, he was so knowledgeable, professional and polite. He explained our options and we received a detailed quote when promised. We feel he went over and above in securing a hard to come by a/c unit for us and kept us informed along the way. Chris P. was the lead technician for install and was equally as professional and polite. We felt comfortable in asking questions and Chris was patient and knowledgable in explaining the new system and thermostat.This company was wonderful to work with and we are so glad we chose them for our new a/c and furnace.

Review №4

Jake came right on time. I got a call telling me he was on his way. He was wonderful!! He checked over the unit in the basement and outside. I had questions about filters and he gave me good advice. I would recommend Jake to anyone!!!! (Hes worth a big raise!) smile

Review №5

Starting from my phone call to Faust and ending with Jeff completing the job, the service, knowledge and friendliness was above and beyond. I would definitely recommend Faust and Jeff in particular. Having been recently widowed, I took an affordable plan Faust offered to have spring and fall checkups with reminders.

Review №6

I just had one of the worst customer service experiences and would not recommend this company or working with the service team. They were rude, talked over my questions and suggestions, and wanted to charge me another fee to come out and diagnose my AC which they just did 30 days ago. This is a fee to say the same thing that was said before. The only reason I used this company is for the good reviews and here Im making my first ever review of a company and it being negative experience. I would recommend calling another company in the area and using them.I will be calling another company to recharge the Freon and eventually install a new system.

Review №7

H. J. Faust is the only place we get for Service. Very friendly & Honest people to do Business with and reasonable pricing. Highly recommended

Review №8

HJ Faust has been servicing our home in Twin Lakes for many years. We have found them reliable, responsive, professional and excellent customer service. We would highly recommend them to others.

Review №9

Right from the start, Eric, the sales representative, explained what my home needs, the different levels of functionality of the AC unit and provided great payment options. His explanation of the different units gave me a better understanding of what I needed for my home which allowed me to make a better decision.The install team consisted of Will and Colin. They were on time, they were professional and knowledgeable about every aspect needed to install the unit. After the install they walked me through everything they did and how to maintain the unit every year. Their calm and friendly demeanor allowed me to understand and retain the information they were providing.I would recommend H.J. Faust, Inc. to anybody because of their specific knowledge, professional yet friendly attitude towards me and the timely manner in which they installed my AC unit.Thanks H.J. Faust team.Ben

Review №10

Faust was a great company to work with. The furnace in our home needed to be replaced in early Feb of 2021 in South Eastern Wisc (Coldest weather of the year). Eric & Jeff were able to come in and inspect/quote a new furnace for us within 2 hours of calling. Chris & Will came in the next morning and had our furnace replaced and running before noon! Everyone was friendly, helpful, and knowledgeable. We will absolutely be utilizing them in the future and would recommend them to anyone. Thanks again for keeping us warm so quickly!!

Review №11

Jared, Nick, and Will did an amazing job installing our new Heating and A.C.. They arrived in the time frame we were given, and they were quick and professional. Will was very knowledgeable and informative when explaining the new thermostat to me. Jared was also very knowledgeable and informative about the whole system. They cleaned up after themselves and were extremely polite. I highly recommend H.J. Faust.

Review №12

Jared was very professional and could easily tell he loved his job. They took their time installing /testing the new furnace and AC.

Review №13

Had a problem with a buzzing sound in my new AC unit. Jeff showed me the problem, a bug in the contact area, cleaned it out, and got my unit sounding normal again. I appreciated his patience.

Review №14

From the moment Lori came to the door to give us our estimate to the time the equipment was installed, we felt cared for by true professionals. We are concerneed about Covid-19 and each of their professionals wore masks when they were in our house.The estimate was clear and consise, all of our questions were answered, and our needs were clearly heard. Jared and his crew took the time to remove the old equipment, do the instlallation right, explained our new systems, and left the areas they worked in as clean as they were when they started.I couldnt be happier with everyone involved from H.J. Faust.

Review №15

They were extremely nice and responsive to my problem. I was able to get a service technician over immediately to diagnose my problem. The only issue is, I couldnt get them to fix the problem, inside of 2 weeks. When your heating or AC goes out, 2 weeks is unacceptable. If they were able to help me, I would have definitely used them.

Review №16

The entire staff, office and service technicians are friendly and efficient. Jeff does a great job doing our HVAC maintenance. 😀

Review №17

I had an issue that reappeared every year and the previous company just cleaned the part and billed me. This time, with HJ Faust, they showed me the issue and taught me what to look for. The educated me, which is a huge plus! I signed up for the annual service plan; these guys are the best!!

Review №18

Thank you Nick for taking care of us today and giving us piece of mind knowing that our AC is running right and everything is good to go.

Review №19

Jared and Riley were extremely professional, knowledgeable and pleasant. Very conscientious and respectful of our home, careful removal of old furnace and installation of the new one. Very helpful getting the app set up on my phone! Eric was very professional and helped us take advantage of every rebate available, very competitive price!

Review №20

Great service all the way Round went out of there way to get my a/c up and running.

Review №21

Excellent service. They quickly got our system running and were gone in no time at all.

Review №22

They where very nice on time and did a good job and cleaned up very well

Review №23

I needed to replace my 18 year old ac and furnace. I got an estimate from another big Lennox dealer for $1300 more than H.J. Faust for the same equipment. Not only did they beat the price but Lori the estimator discovered I had no cold air return in my basement and also added another heat register, all for $1300 less than my other bid. Jared and Griffin were the installers and left my basement cleaner than it was before they came very nice guys to deal with. They also did a very nice install of the units and the duct runs. It is no wonder this place has nothing other than 5 star reviews. Very impressed in Waterford Wi.

Review №24

Excellent experience. The installers were great from start to finish.Answered any questions I had.Finished the work and everything looks and works perfect.Thank you Hj Faust for your honest and professional service.

Review №25

The best. Wonderful to work with all people at Faust. My installers Kevin and Will were professional, courteous and friendly. Faust treats their customers like family. Give them a call. You will be very pleased.

Review №26

Once again this company is so professional and efficient. They changed the furnace filter and were here to clean/inspect the AC. Their price is very good for everything they do and they never charge over and above what we need. They are always on time and very polite and respectful. We use them and refer them to others often.

Review №27

Great job. Very satisfied

Review №28

Will and his team were professional, on time, clean and great to work with.

Review №29

Our AC went out in August, and our house was so hot! Ladies on the phone were quick to get us on the schedule. I can’t say enough great things about our tech Jeff. He was on time, and kept me informed the whole time on what he was looking for and what were the issues with the AC. He fixed it very quickly, all the while letting me know what the cost for parts was and how long it would take to fix. He was so personable and nice, and the cost was very reasonable. Within an hour it was fixed, and our house was cooling off. Great work Jeff and thanks for great service.

Review №30

Terra and Jeff were awesome--both were very kind despite our request for help the day after Christmas, a Sunday! We were very appreciative for their quick and professional responses. We will be sure to stick with them for future services!

Review №31

From answering the phone (Thanks, Terra) to our AC repair (Thanks, Jake), I was very pleased with using H.J. Faust. Jake explained all that he was doing and worked to do the best for us with the lowest cost. He found the trouble right away and we had AC in just a couple hours (on a really hot day). Our AC exchange is in the attic and Jake never complained (despite sweating through his shirt because it had to be a gazillion degrees in our attic). What a great team to work with. Thanks, guys! If I have any other AC needs, I will definitely be working with you!

Review №32

The tech who came out was a down-to-earth individual and sincerely professional. I asked him if I could shadow him to see if I may learn something and he invited me to, and was educational all the while. We chatted it up for quite some time, and in the meantime had my A/C running in about a half-hour. Would recommend to anyone I know.

Review №33

It was a pleasure to do business with this company, from the start with Lori, our comfort specialist, who answered any and all questions I had without being pushy, to the two gentlemen who did the install. They were polite, professional and cleaned up afterward. Wouldnt even know we had work done if you werent told. I love my new system.

Review №34

I was disappointed to find out that An HVAC tune up only included the AC unit, and not the furnace, also.

Review №35

The service tech and the estimator along with the installation guys for my new furnace and air conditioning system where all very professional and represented there company A one in my book. Great job guys and girls.

Review №36

Fast and very good service. Followed covid safety guidelines.

Review №37

H.J. Faust was super quick to help fix my AC which was much appreciated given temps were in the upper 80s. Jake, the technician, was extremely friendly, and Terra and Molly in the office were nice and helpful as well. Definitely would recommend them!

Review №38

Our repair tech, Jake, was great. He got our furnace back up and running in no time. He was very courteous and explained the entire process as he went. Very highly recommended!!

Review №39

Everything with the install looks good, very happy with the work they did. Service by Jared and Will was good and the support from Lori was very appreciated. I would recommend H.J Faust in the future for sure.

Review №40

Jeff explained what he did to my furnace and humidifier, he also programmed my thermostat for me! A very pleasant and knowledgable young man - great, clean work!

Review №41

Jeff B. was professional and personable, respectful of COVID practices and very thorough in inspecting cleaning my furnace, and repaired an issue he found on the spot after explaining it to me and giving me a quote right then. I had already had a service out for cleaning and maintenance shortly before, who had told me it was clean and in good shape. Their tech was rather condescending and talked down to me. (I wont name names because that is between them and I.) I found myself thanking Jeff for not talking to me like Im a child. Im old enough to be his mother, Im sure. He was professional enough to not disparage the other company, but looked surprised when I told him I just had the cleaning done. He explained everything he had to clean out that was missed and thats why his visit was longer than I expected. I will be setting up annual maintenance with H.J Faust! Even the office staff I spoke to initially was very friendly and set the soonest appointment convenient to me.

Review №42

I contacted H J Faust about a week and half ago . I believe I spoke with Molly and she was very pleasant over the phone. Jake came out and was very professional and experienced. Jake explained everything he was going to do to my unit. Jake also took time to help me with my damper issues. I would recommend this company. The price for everything was extremely reasonable.Thank you!

Review №43

Right from start Jared and his new trainee Griffin introduced themselves, were professional efficient and always polite when we interacted. I give them high marks for efficiency, courtesy and professionalism. They have a good sense of humor, too. I definitely appreciate that. Work is always important. Enjoy you go. Thank you guys!

Review №44

My service technician Jake is a great guy. Professional appearance, professional in his actions, and very knowledgeable. You took the time to answer all of my questions. The company was also very responsive and quickly took care of my system.

Review №45

Jeff was our service rep and what a delightful Faust representative. He was early to arrive, put on the foot covers over his boots and of course had his mask on...thank you Jeff. He was efficient, answered all my questions, professional and polite. He was a joy to meet. Thanks Faust!

Review №46

We have received EXCELLENT service from HJF for years and will continue. The team I have had the pleasure to deal with are all very respectful, courteous, and knowledgeable. They are very good!!

Review №47

We have had H.J. Faust out twice in the last month and they have been great. Fixed our issues both times very quickly and cost effective. We will recommend them to everyone.

Review №48

From requesting a quote to installation, the service was GREAT! Lori did a good job coordinating installation based upon my schedule. Friendly installers (Jared and Will) took the time to keep my house clean and tidied up. I chose this company based upon previous work theyve done for me and will continue to use and recommend them. Price was competitive with other HVAC and saved me money.

Review №49

Very friendly and helpful staff! Great customer service. They were willing to help us find the parts we needed for our AC and furnace, which has proven difficult to find any heating and cooling company to help unless we wanted them to come out and perform the service, which we regularly do ourselves. They were quick to respond and find answers to our questions. We really appreciate their willingness to help.

Review №50

Great company, highly recommended!

Review №51

Great work, professional, wore a mask when at the door without my asking. Very friendly. Excellent service-would recommend!

Review №52

Jake and Jeremy are always efficient, professional, timely, personable, and great problem solvers. A top notch business with whom to do business. Jake was our tech for this preventive maintenance visit, and did a very thorough job.Thanks!

Review №53

We recently built our home and the builder used this company for our furnace and air conditioning. The construction of the home was done in the winter months, so I received a call in May, asking to schedule an appointment for a air conditioning start up. The technician was on time, very professional and explained Different services they offer. I highly recommend!

Review №54

He was very efficient and explained what his visit covered and the results to me. Highly recommend.

Review №55

Was busy so didnt have much verbal contact with the installers. They were friendly, polite, and efficient. They left everything clean.

Review №56

Highly recommend!! Excellent company, very responsive, knowledgeable technicians, and very friendly.

Review №57

Beyond satisfied with the service we received from H.J. Faust.

Review №58

We always have great experiences with the technicians. Sometimes things can get a bit expensive, but the technicians are very informative and willing to discuss ways to better manage the costs.

Review №59

They came out, installed new furnace, cleaned up and left. Thanks

Review №60

I was very happy ! with the service I received from the professionals !!!!

Review №61

Great customer service and fast and painless install of equipment! Would definitely recommend HJ Faust! Lori and her team have been great to work with!

Review №62

In the past, we have always used HJ Faust for service on our heating and air equipment. Their service has always been quick, competent and fair priced. When it came time to replace our furnace and air conditioner, it made sense to get a quote from them. Lori was very professional and thorough with equipment options, pricing and installation process. It was obvious she is very experienced in what she does. Jared and Will were the installation team. They are a team that works very well together and they were both very courteous and polite. Their attention to detail was very much appreciated. They also left the job site as clean as they found it. Thank you Lori, Jared and Will for our new heating a air conditioning system and a great experience.

Review №63

Any time we needed service we have been extremely satisfied! Their service tech Jake is very knowledgeable courteous and informative! He explained everything very thoroughly and made sure we understood his work. We highly recommend him and AJ Faust.

Review №64

Our AC went out on the hottest day of the year. It was in the evening so I called H.J. Fausts after hours number. I received a call back in a matter of minutes. Their technician Jake was at my house shortly after 8:00 the next morning. Because of COVID 19 he rang the doorbell and stood back about 10 feet wearing a mask to get preliminary information. He was able to diagnose diagnose the problem quickly as a faulty capacitor on the outside fan motor. He came back to the door and explained the problem and how much it would cost to repair it. He had the part with him and had the repair completed in less than an hour from the time he arrived. The technician Jake, was very courteous, professional, and respectful in light of the COVID 19 distancing.

Review №65

Faust did all the HVAC work on my new house and they did a fantastic job!Jake is the serviceman who made the final visit to check AC and he was very knowledgeable and professional.

Review №66

After checking out my system, Jake spent a generous amount of time answering my questions and explaining aspects of my furnace and a/c of which I had little or no knowledge so that I could make an informed decision. His efforts and his time were very much appreciated. If all service people in general were like him, it would feel almost painless to call for any sort of repair or maintenance!

Review №67

Jeff Butlag the tech that performed the air-conditioning check and also previously for the furnace check was very technically skill, friendly and professional. The Service Manager Terra Leasure is also very professional. I highly recommend H.J. Faust.

Review №68

I’ve had 3 different companies within a short amount of time come to my home and quote me on a new furnace and A/C install, and choosing H.J. Faust was an easy choice. Lori was able to explain everything to me and was even able to write me an estimate on the spot. Come time for install, which was today, Jared and Will showed up first thing this morning and got right to work. They were very respectable, friendly, and efficient. The work they did looks great and I couldn’t be happier. I hope I never have to have an install as big as this again, but if I do, I will call H.J. Faust.

Review №69

Jeremy made his timely arrival for a seasonal check of our heating & cooling systems. This is the 1st check in our 2 year old home. I had questions for him about how to heat & cool most efficiently, and he explained everything in understandable terms. Great serviceman!

Review №70

Timely, professional service.

Review №71

This was the 4th company I had come out to diagnose the problem with my furnace. Let me tell you Jake was awesome! He figured out it had a bad circuit board in like 5 minutes. They had the part in stock and in the truck so within a couple hours I had heat! Very good explanation of the problem. They will be the first place I call next time!

Review №72

Eric promptly came to our home, accessed what we needed, provided a detailed and fair quote. Griffin then carried out the work order in a very timely manner and we now have heat! Eric and Griffin were professional, attentive, thorough and a joy to work with. Thank you so much H.J. Faust, Inc.

Review №73

Jake was very professional - he responded on time to help my daughter with furnace repair. He wore a mask following the Virus protectionconcerns. My family has always considered ALL of the H. J. Faust staff, those in the office & those on the road, to be very professional & helpful - very appreciated when experiencing aheating and air problem. Thank you for yourkind help over the years. Mrs Barb Popp

Review №74

Jacob from H.J. Faust, Inc. Provided outstanding service to our family at our time of need. His professional advice, and technical support reflect his and the companys fantastic customer focus. We are looking forward to using H.J. Faust in the future for all of our heating and cooling needs. Sincerely, Thomas Versteegh and Family11/9/2020 Jared and Will installed our new furnace, and air conditioning unit with excellent results! They provided our family with accurate and professional service, explaining all the details we needed to know and answering all of the questions we had, with prompt, courteous and customer focused skills, making the whole experience great. Special Thanks also to Lori Koch (Comfort Advisor) for taking us thru the entire service consultation process with assurance and ease. Once again, Thank you to the entire H.J. Faust Team for your help! Sincerely The VerSteegh Family

Review №75

These guys are a Top Notch Company! Jake and Jeff are knowledgeable and Friendly! ( Lori too) H.J. Faust has been our go to Heating and Cooling Company for many years! They always take care of us.. : ) : )

Review №76

Clean and professional installation.

Review №77

HJ Faust was a great company to work with for our heating and cooling, and I would recommend them to all of my friends. The service people were very polite and explained any and all questions I had with our unit and thermostat. This is a great company to do business with in our new home.

Review №78

We have had the same tech since the day our furnace was installed. Reliable, honest, knowledgeable. Cant ask for more then that! So glad we chose this company.Update: 6/5/2019 Had storms in our area on the weekend and had a problem with our thermostat not working. Had the same tech since day one come out and take care of this. So nice to know the person who services the system and most everyone in the office. Friendly, helpful, knowledgeable. Thanks H.J.Faust!

Review №79

Jake and Nick replaced my furnace condensation pump. The estimate and repair appointment was efficiently orchestrated by Terra in the office. She is a pleasure to work through. Jake and Nick came early (with my permission) and completed the job without any problem. As with my other encounters with Jake, he was friendly, courteous and professional. Nick is lucky to have him as a mentor. I am very pleased with the efficient work that they did. I appreciated their adhering to Covid precautions. Many thanks.

Review №80

My furnace decided to go out when it hit record lows. My house was so cold, I was concerned about my pipes freezing. Within an hour of contacting Faust, they had someone (Jake I believe) come out to assess the problem.Once they realized the seriousness of the situation, Lori came out in the cold to do an estimate and she was also able to sign me up for a loan since I was unable to pay for the service in full at the time.Within an hour of that, Roman and William were here putting in my new furnace.I felt so bad that they had to come out in the freezing cold. It was so dangerous to be outside, even just for a few moments, but they were so kind and polite and not once made me feel like I was a bother.They did an amazing job, an within hours my house was warm again. Me and my pets cant thank them all enough.Faust has got a new faithful customer.

Review №81

Jeff B. arrived early, checked the furnace, and left the area spotless. Friendly, efficient, and clean. This was the second time he performed our annual maintenance, all to our satisfaction.

Review №82

Loris help with setting me up with the proper equipment and Jared and Wills professional, excellent workmanship couldnt ask for better than that. I am very happy and wouldnt hesitate recommending these people.

Review №83

These guys completed the installation of my HVAC systems at my newly constructed home in Lake Geneva. Whenever I needed to ask questions or required attention post installation they responded promptly. The technicians are extremely knowledgeable regarding their areas of expertise. If you are looking for a knowledgeable, excellent customer service, and quality work product look no further than H.J. Faust. Highly recommend! All the best! Dr. K

Review №84

Jake was great. He did a great job and was very professional and friendly.

Review №85

AC not working and they responded quickly and fixed it right away. Will use them again.

Review №86


Review №87

First time using Faust. I really appreciate the call-ahead and prompt service. Jeff was professional, answered every one of my questions, and explained things extremely well. He just got to work and got it done. I look forward to continued business with Faust and Jeff. Thanks gang!

Review №88

Jared and Will were professional, friendly, and efficient. Their work was tidy, accurate, and thorough. A pleasure to do business with. Highly recommend!

Review №89

On time very professional and nice let me know what was wrong and an estimate for same day work

Review №90

Jake has been to my house many times. He is very professional and extremely friendly. He takes care of my heating and air conditioning on a regular schedule. Always knows the answers to any questions I may have. H.J.Faust is a 5star company. Always available when help or advice is needed. Would not think of calling anyone else.

Review №91

H.j. faust installed a new furnace and ac unit for me. They where very professional and friendly. They took care of everything in a timely fashion and did a nice job. I recommend

Review №92

Jeremy P was amazing at his job and provided great information for my family and I! I would highly recommend H J Faust based on our experience with Jeremy!Watts Family

Review №93

I highly recommend Faust and give the company a 10+.

Review №94

H.J.Faust is an excellent service providing company. Today, November 2, 2020 they serviced my condominium in Williams Bay, WI.They always do a superior job.Jeff B & another technician were very knowledgeable and excellent at their jobs.In all the years they have been looking after the heating & cooling equipment we have never had a breakdown.H. J. Faust always does a superior job looking after my heating and cooling needs. Jeff is a outstanding technician. He serviced my air conditioning at Williams Bay on June 29, 2020And everything is perfect.

Review №95

I have worked with them at my home and my business. They are always personable and professional. Whether doing standard maintenance or installing new equipment I have always had a great experience.

Review №96

Jeff, as always, did a great job on my routine maintenance check. Always on time, alwY polite, and answered all my questions! Thanks HJ Faust!

Review №97

They provide a 2 hour window, which is a very reasonable amount of time and doesnt reck an entire day.

Review №98

Installation is exceptionally good! Workmanship is excellent, technician was courteous and professional. I strongly recommend HJ Faust...

Review №99

I called H.J. Faust, Inc. to have my furnace inspected and cleaned in my newly purchased home. Jake was the service technician that conducted numerous tests to ensure that the furnace was safe and fully operational. He also took the time to explain what he was looking for in each test. I couldnt be happier with the service he provided and was impressed by his knowledge of my hvac system.

Review №100

Jake arrived for the appointment as promised. He was extremely professional and took the time to let me know what he had done. I would recommend Jake for a five-star experience any time.

26 Photos
5 Rating
  • Address:1008 S Pine St Suite A, Burlington, WI 53105, United States
  • Site:
  • Phone:+1 262-763-7866
  • Air conditioning repair service
  • Air conditioning contractor
  • Heating contractor
  • Construction company
  • Furnace repair service
  • Furnace store
  • Heating equipment supplier
  • HVAC contractor
  • Metal fabricator
  • Sheet metal contractor
Working hours
  • Monday:7:30am–4:30pm
  • Tuesday:7:30am–4:30pm
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:7:30am–4:30pm
  • Saturday:7:30am–4:30pm
  • Sunday:7:30am–4:30pm
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