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The Garage - Burlingame
1394 Rollins Rd, Burlingame, CA 94010, United States
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Ta
Review №1

Danny and the team were very fast and straight forward with helping me with my car troubles. Very transparent, communicative, and professional through every step from diagnosis through repair. I will be coming again.

Im
Review №2

Today I brought my 2012 Porsche 911 to The Garage. I have to say I had one of the best experiences at a mechanic shop ever. The shop itself was spotless and very well organised and the service was amazing. In the morning, I mentioned to Howard all the small things I wanted to get checked on the car, including an oil change, a window switch replacement and just a general inspection. Everything was done as asked, all parts were replaced the same day and I got a full breakdown explaining everything that was discovered in a separate email (which I totally appreciate). The price was very fair (and definitely better than at Porsche). The work was done spotlessly and now they definitely have another happy life long customer. I’m proud to have a mechanic shop like this near me. Thank you!-Maxim

Ma
Review №3

Howard, Danny, and team took amazing care of my Porsche that I had serviced here. Communication was always fast and honest, and the estimates for work were very reasonable. I would not hesitate to take any of my cars here again.

St
Review №4

Howard and the crew at the Garage are fantastic. You always feel like they are being straight with you. They recommend you wait for certain repairs that arent critical vs loading you up with charges. They stand behind their work. They are professional but friendly. You can feel comfortable bringing your car here for service. Im loyal and sticking with these guys!

la
Review №5

I like the most is their detail report to my email which tells me the condition of the car in both words and photos. After the repair and maintenance, I know my car much better. They are really great!!

Sa
Review №6

Took care of my old Honda Odyssey. They are very professional and provide all the information and more from the diagnostic with recommended follow-ups. They provide good value and are always doing the right thing.

Gr
Review №7

Fast and convenient. Loved the photos and detailed descriptions of what they saw when they performed the maintenance on our Prius.

De
Review №8

They have great customer service and quality repair service for your vehicleWill return

Ho
Review №9

Alex was amazing. She was on top of it! - when I explained the problem of the steering wheel shaking she knew right away it was most likely the front brakes. The Nissan dealer was wrong !! They told me it was the front suspension causing the shaking. They were wrong , The Garage was right. They fixed it same day, and the cost was reasonable. I highly recommend !

Br
Review №10

Absolutely loved them! I drag my feet anytime my car needs maintenance due to having such bad experiences and honeslty being conned. The Garage and Howard specifically did an amazing job, were fair, and above all had excellent customer service. Big thank you!

Sh
Review №11

Customer service on 100! Howard helped me before I even got to the shop. He is a kind man and very genuine. I called in the morning with questions and he answered them and then some. Called back in the afternoon on my way to the shop and he arranged for enterprise to pick me up before I even got there!! Never been to this shop but the reviews are accurate!!! This is my new shop!

Vi
Review №12

Have taken in my Ford C-Max elect Hybrid from new to have my general maintenance performed here.Now in bigger building. Always a clean establishment. They e-mail all information of work done.Wish they washed car after. Great to keep customers coming back.

Ga
Review №13

I went for a regular service and had a pleasant experience. Danny explained what all needed to be done and provided a clear estimate. He didn’t push to make some of the fixes right away and provided a timeline in which those issues should be taken care of. I got the car back in a few hours. Everything was well done.

Jo
Review №14

Very professional and great communication giving constant updates on the process of the repair.

Jo
Review №15

The personnel and mechanics are very friendly and responsive. They were attentive with all my concerns and other issues I wanted addressed. Although the rep who assisted me (Howard) had a mask on, I could tell that he greets his customers with smiles. That indeed was very pleasant and welcoming. In terms of the repairs and service itself, I was quite pleased with the outcome. The service rep informed me every step of the way until the job was complete. I like the fact that he kept me in the loop and provided a detailed report.I would definitely come back to this shop and recommend this place to friends and family. Thank you to everyone at The Garage!

Ja
Review №16

Excellent service and can be trusted on what was expected.

Ra
Review №17

I have a 2014 Ford Escape. I guess that generation of Escapes are notorious for having windshield wiper problems like blown fuses, wiper motors kaput, wipers coming on randomly, and other electrical problems. My wipers would come on randomly then turn off. This cycle would continue a half dozen of more times. Then no problem for several weeks. However, eventually the lever on the steering column became inoperable. With rains coming, I took it to The Garage in Burlingame. It was a fairly complicated issue. Battery corrosion had leaked onto an electrical component under the battery. The average guy or gal could not even get to the module to replace it. I was over matched. The folks at The Garage got it fixed as promised... it was expensive* but Im convinced a dealership would charge more. The only person I had contact with was Howard at the front desk... he was always there. Personable and professional. He called to keep me apprised of what was happening, and when I told him that I didnt need my car for a long weekend, Howard offered to store my Escape inside until I arrived on Monday to pick it up. Yes, I would recommend The Garage.* OK... totally unrelated to The Garage. Why are car parts that rely on any amount of tech always so blanking expensive? You can get a new phone or laptop for what the manufacturer charges for some parts just because the part has a switch or relay that is comparable in design and function to the ON/OFF switch on a portable radio. Ridiculous.

Su
Review №18

I am very pleased to have found The Garage. I spoke with Howard who gave me a very reasonable quote over the phone for engine service on my X5 diesel.Before Howards team began work, he reconfirmed that I really needed the service which I really appreciated. The job took a a few hours and Ive been very pleased with the work. I plan on bringing my car back for future service and wont hesitate to recommend others.

Da
Review №19

Firstly, kudos for being open on Saturday. I had a door that wasnt aligning from an accident and even though they were about to close, Sam dropped everything he was doing to get it to align and latch. Thanks Sam and David. Quality customer service is hard to find.

Pa
Review №20

As usual, the staff at The Garage did a great and thorough job checking my vehicle for safety and maintenance. I recommend checking out The Garage if you are looking for a friendly, reliable, honest, experienced repair shop.

Ma
Review №21

My AT light came on and my car was driving funny. Howard was able to squeeze me in last minute on a busy day. He was honest and straight forward about my situation. He was able to get the parts and fix my car all in the same day. Now my car drives like new. Thanks!

Ma
Review №22

Honest good work. Howard is a rare gem of a mechanic in that he is both competent AND honest. (His prices match online Repair Pal quotes the closest of any local mechanic in the area) Another local mechanic and even the dealership missed some important things that the guys at The Garage accurately diagnosed. Plus these guys will document everything as well in detail. If you want peace of mind regarding any needed car repairs, Howard at The Garage is the place to go.

Ka
Review №23

Very professional shop I would recommend if you have problems with your car that’s the one of the best places to go very trustworthy treat you very respectful always happy always in a good mood smiling great work very happy with them

la
Review №24

I had a great experience with The Garage after my oil filter housing started dripping oil while I drove from L.A. to Millbrae. Now my car is a Toyota Corolla and has a little over 205,000 miles on it so I thought it was done for when it started knocking and making progressively louder noises while shifting into higher gears from a stop. I was fortunate enough to be able to tow in my car and they were able to run diagnostics and find the problem (broken oil filter housing cap & oil sensor that leaked out all my oil). They had me come in that morning and they were done with the repair and oil refill by mid afternoon. They were speedy, professional, comprehensive, and saved me a lot of money with their repair. ~$500 is much cheaper than totaling my car and buying a new one. I will be coming back to get some more maintenance work done next week because of how good this experience was.

Ci
Review №25

These people are honest, friendly, and professional. Will definitely go back for future car services.

Le
Review №26

I needed an alignment and Howard squeezed me in right away, I appreciated that. Good work on the alignment though there was still a little leaning which I was advised that it was due to warn down suspension (bushings). So I will have to fix that latter, otherwise the overall service was great!

Za
Review №27

I needed an oil change and tire rotation. Howard was extremely friendly and professional on the phone while I made an appointment as well as when I was waiting for the service to be done. The team got me in and out faster than they quoted! I will definitely recommend this place to friends and family in the future.

Da
Review №28

The garage is awesome and Im so glad I finally found a great mechanic. Howard has been a great help and diagnosed issues for me without trying to upsell me or charge me more. As a matter of fact, on several occasions, he repaired items for me that I thought would cost 5 times more. He just said, its not what you thought it was and the car is done for pennys on the dollar. I will be here as a long term customer for their professionalism and honesty which is not easy to find nowadays.

Ce
Review №29

Very professional .. Pleasure dealing with them.

St
Review №30

Honest work... reasonably priced

Ha
Review №31

They were very fast and communicated clearly after inspection. Reliable and efficient. Would recommend to my friends ! :)

mi
Review №32

Good work and trust worthy place.

Bi
Review №33

Howard and team are always professional and provide great service

La
Review №34

Great people work here. They are always very friendly. They look out for my vehicles and give me a heads up on things that will be coming up in the future and dont try to get me to do unnecessary work. I always recommend Howard and the Garage to anyone that needs work on their car.

Mo
Review №35

Honest, efficient and quality work

Ma
Review №36

All works 2 yr warranty or 24k miles.And today they honored it.Im in good hands

Ga
Review №37

I just got the family van back from The Garage and I can honestly say I have nothing to say but good things. Howard was nice and helpful. He was honest and realistic with my problems on the van which has 200k miles on her. The techs did a vehicle inspection and a diagnosis of the chief complaint. It looks like they fixed the issue and I will be back to knock the minor list of ther things future. I like the service here.

Ab
Review №38

Thanks Howard and Alice for helping me out with my car issues. If your car is from carmax they understand the max care system very well and can help you get sorted right away. Thanks again guys!

Jo
Review №39

This place was a great experience!! I highly recommended it for all your repairs.

Do
Review №40

Trustworthy, amiable staff. Got my cars A/C and front & rear brakes fixed there and I couldnt be more satisfied with their competent and prompt service.

Ja
Review №41

Wanted to find a good, reputable shop close to my job to perform some diagnostic work on my 350Z. Found The Garage on Yelp, and was happy to see a ton of 5-star reviews, so I decided to give them a shot.Howard and the staff at The Garage did a great job diagnosing and fixing my cars issues with same-day turnaround. Excellent customer service, communication (Howard actually listens to your concerns/thoughts on whats wrong), and reasonable pricing. What impressed me the most is the confidence in their work - so much in fact that they guarantee all of their work for 2 years or 24k miles. Ill do business with them again.

Va
Review №42

Great shop. Definitely get an appointment ahead of time, but the service was quick and painless. Very friendly and easy going guys

Do
Review №43

Its a great shop with an experienced team that has a real passion for cars. I had some bodywork done, and they matched the paint perfectly to the original color. The price was right, and they turned it around quick. Ill definitely be coming back.

Ch
Review №44

Been taking my 2007 Subaru Outback to The Garage for both standard and non-standard maintenance for a couple years. They always do a fantastic job and the cost is always within reason. As long as I live nearby, I’ll be taking my car to The Garage.

Ma
Review №45

These guys fixed my car. The job was perfect and price was also right on the mark I shall return. 100% recommended!

Vi
Review №46

My experience with the service here has been great. They do save me a lot of money! Always 100%+ service.

Jo
Review №47

Very very happy with this business! Honest and genuine small family business. I needed an oil change and had also mentioned about some noises that I hear from my car when driving at high speeds They changed my oil and discovered where the noise was coming from and simple free fix! They didnt try to sell me anything more then I needed.Its a very nice garage and they always have really fun exotic nice cars here. Danny and Noel have been in the business for tons of years and took care of me! I will be coming here and referring all friends and family for any automotive needs. THANK YOU!

Pa
Review №48

Refered by CarMax, brought in the car for 70,000 mile service and a rattling noice while driving, as well as an estimate for a scratch. They kept the car for 3 1/2 hours, just did an oil change and charged me $100 without giving any estimate for a repair or body work. The car sounds worse than it did before, very disappointing experience.

Ke
Review №49

Some of the best service you will find. One of the hardest thing is to find an honest mechanic. You will not be disappointed, they are honest, the work they do is some of the best I have experienced and they are fast.

He
Review №50

This place is great with top class professionals! The service and overall atmosphere: A+.

Ri
Review №51

Trustworthy, amiable staff. Got my cars A/C and front & rear brakes fixed there and I couldnt be more satisfied with their competent and prompt service.

Ja
Review №52

Very professional, friendly and theyll give you their honest and professional advice. They also take their time to explain the cost!

Hu
Review №53

The Garage is in Burlingame! This is great news. You can expect the same great service from these guys. Ill be bringing my car here now that its closer to where i live.

Lo
Review №54

Had a flat tire repaired pretty simple. I didnt have time before work to have it put on my car but ken helped me load it In my trunk and brought out towels to wipe my hands off.

Co
Review №55

Nice, courteous and very responsive. I’ve had 2 really good experiences here.

Ra
Review №56

Outstanding service as always, same customer experience as SF downtown. These guys love what they do and care about your car issues.

Dy
Review №57

Very professional and quick service and they were flexible with my schedule!!!

Ma
Review №58

Quick service and they were flexible with my schedule!!!

Ma
Review №59

The check engine light and check VSC signal turned on in my car. The Garage was very accomodating in being able to assess the issue the very next day. Great customer service and explanation of potential problem with the car from David.

no
Review №60

Stopped by THE GARAGEs new Burlingame location (based on a friends recommendation of their San Francisco location) for a major service on my Lexus.I dropped off the car, got a call from Howard within a few hours and told me my car was done. Fast! Im used to having to leave my car for 2-3 days for the same type of service at other places.What really got me was that when he called, he had told me that there were a number of things that the car would need in the near future. These are the exact same items that other shops have told that would lead to catastrophic failure if I didnt have them fixed immediately.Howard took the time to explain to me that though these items are needed soon, and that not fixing them right away would not put me or my familys safety in jeopardy. He told me it wouldnt be a big deal if I dealt with these issue 4-6 months down the line.THATs what Im looking for. An honest mechanic that wont try to upsell me everything under the sun, that keeps me informed, and is efficient!Definitely returning and referring. Thank you Howard and the team at THE GARAGE Burlingame!!!

Jo
Review №61

Service is fine and brake is functional. Phone quoted was $265 to $300 to replace my front brake pad, but the final invoice got $345.xx.

Jj
Review №62

They scratch my car

Ka
Review №63

Helpful

f7
Review №64

I want to know how to build a car.

Information
61 Photos
64 Comments
4.8 Rating
  • Address:1394 Rollins Rd, Burlingame, CA 94010, United States
  • Site:https://www.thegarageburlingame.com/
  • Phone:+1 650-389-7488
Categories
  • Auto electrical service
  • Auto body shop
  • Auto repair shop
Working hours
  • Monday:8am–5:30pm
  • Tuesday:8am–5:30pm
  • Wednesday:8am–5:30pm
  • Thursday:8am–5:30pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8am–5:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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