The employees here are so nice and so helpful! We went in with a large list of things we needed - they assisted my husband in finding everything and they helped me pick out the right pool floaty for our little one. Highly recommend this store!

To the employees that worked tonight yall are awesome! They took the time to help me solve a connection issue from pump to pool. Cant thank yall enough!!!

Good customer service got greeted right at the door and was helped with everything I needed

I have been buying most of my swimming pool supplies from Leslies for decades, mostly from the store closest to our home. When I stopped there this afternoon to get pool chlorine tablets, they were out of stock with the large tubs. Manufacturing disruptions at their St Louis and Louisiana plants have caused a shortage. The local store referred me to this store in Burleson, which still had a few buckets. Got enough to last me through January or so. Things should settle out by then.The staff at both stores are great.Leslies also has great service techs.

Great service. They went above and beyond to track down a part for an old filter. They were very busy and it would have been easy to just order a part and make me wait. The manager made calls looking for the part and ended up checking directly with the warehouse to make sure they actually had the part.

I just had a really bad experience with the local store. We go there a lot and I buy lots of products there. I just used several of their products this week. But I went in to get my water tested and I put my sampleIn the little bucket s they have at the same time another person was putting in her sample. And my results just made no sense. They printed out a paper and put the exact same products that I just finished using. All I really wanted to know was if I could move to the next step in the process, but the test made it look as if I had taken 3 steps backwards despite following all the instructions. They became very defensive, not helpful, and blamed my problem on using a different brand of chlorinating granules. But I know what I have is identical to the power plus they sell. I just am able to get it cheaper sometimes. Sometimes I buy their brand though so they have no business acting like I am just there for free testing. I suggested they mixed u p our samples but they were just stubborn to the point of rudeness and I may never go back. I still bought filter cleaner because the one they have works really well. But I really hated the way I was treated. They kept saying you have to use only their products for a guarantee. What a joke: they don’t guarantee anything anyway. I just wanted to know my chlorine level and alkalinity and I am sure I did not get the right answers.

People are very rude to us new pool owners

I bought a pump from the Burleson Leslie’s and I had Seth help me. He was absolutely fantastic and answered every single question I had about which pump to get! I highly recommend this store!! Great people & location! :)

Expensive, but extremely helpful.

Good

It always amazes me when you walk into a store and the employees totally ignore you. The gentleman who works at the Burleson store has it down to an art. We have been totally ignored each time we go to the store by the same man as if we were not there. The advice is always suspect, the service is non-existent and almost always out of what we need. We will just go to Mansfield from now on and let them ignore everyone else. At the very least, greet your customers!

I purchased a Polaris robotic here and it has been there for repair 3 times. Jim blames the customer for the repairs and problems. He is rude and acts just annoyed that you are even asking a question. Will never purchase another Polaris. Adam is extremely knowledgeable and goes above and beyond each time I have been there for supplies or service. He follows through and does what he says. I recommend that you avoid Jim and just deal directly with Adam; otherwise you will leave frustrated!

Worst management ever. Purchased a spa vaccumm button. Special ordered part in april. Came in incorrectly twice, finally 45 days later the correct part came in. I was told i needed to come in and pay the difference. I told Jim i would return the button and expected my money back. He said i will give you store credit. I will never shop here again. I would rather drive 30 miles to Arlington.

Specifically said above ground pool, they sent someone out and he said they don’t do above ground pools and gave us a number to call. We have called multiple times and left multiple messages and no answer.

Daughter has pool and they put in and take care of it.

Every trip to this store has been very informative with excellent customer service.

Do not purchase anything Polaris. I spent 950.00 on a pool cleaner that lasted 8 months before needing a new motor. It has now been 3 weeks without a cleaner and no idea when it might come in.

Helpful, Friendly, Knowledgeable. Great Store!

Helpful and fast. Products price on the high side.

Worse store ever . They will try to sale you anything . Then you go to another place and find out your readings are nothing what Leslie’s said just because they wanted to sale you a bunch of stuff you don’t need and they don’t do returns even n unopened items a oh and did a say they are to

VERY helpful great staff

Out of DE.