More details to come, but for those of you who wanted more pictures of the property and apartments—this is building 7.

I have been living at AVA Burbank for 8 months now and it’s been a very pleasant experience. We are very close from the freeway yet it’s very quiet and shops and restaurants are at walking distance. I had to request services a few times and the AVA crew has been very quick to respond and help me out, especially Romeo from the office! He always go beyond my needs to make sure I am fully satisfied and happy! The pools and common areas are also well maintained and all my neighbors are really nice! Highly recommended!

Super friendly staff and awesome maintenance. The neighborhood is awesome for walking and the location is great for adventuring around LA.

WARNING: This apartment community has a bed bug infestation ISSUE. I would NOT recommend you renting here. When you find bed bugs they will doubt you and take their time with maintenance and treatment, they will NOT put you in a hotel, they will NOT prorate your rent for the days your unit is uninhabitable and they WILL blame you! I started getting bit one month after my move in and the bugs were living under their old cable cord, stapled to the floor and wall in the unit. They treated the unit twice and I found another LIVING bed bug this week. It is negligence at its finest, trust me you do not want to go through this!!!!

Shout out to Gabriel for excellent customer service and being a helpful maintenance technician!

I have been living here for more than 5 years and have had a great experience so far. Special thanks to Romeo in the leasing office for just being super warm and friendly whenever weve needed anything. Romeo went above and beyond to help me find the right garage for my SUV. Much Appreciated for the Level of Service Romeo .

The maintenance team at this complex is fantastic!! Definitely the best we’ve experienced at any complex since moving to California. Uriel just recently helped us with replacing our entire closet door after it broke. The whole team is very quick, and Uriel was so nice and responsive throughout the process. Thank you AVA team!

We just moved in a month ago. Everything has been amazing... from the excellent amenities (pool, beautiful landscaping, Amwzon hub, weekly food trucks) to the apartment itself (clean, comfortable, efficient). And wow, the location!!! We walk everywhere!!!Incredibly happy and grateful to live in a comfortable, thoughtful, community.Last, and most impressive above anything else here at Ava Burbank, is the maintenance crew. Upon moving in, there were a few larger maintenance concerns and a few minor. All were addressed within 24-hours and repairs happened as soon as they could be (usually later the same day). In particular, Ricardo has been very helpful and is a great problem solver. Gabriel is absolutely top notch, a true professional (respectful, courteous) and excellent at ensuring tasks have been completed (and completed well).Looking forward to raising my family here over the next many years!!!

Im giving this a 3 star because of the office staff. Theyre always friendly but they never answer their phones and their hours are constantly changing. I have been trying to reach them to be able to get another parking space. The first parking space that I paid for, they refused to tow the other vehicle that stayed there multiple times after it was apart of my lease. I am paying way too much money for a apartment here to be treated like this. Never have needed any maintenance help but I do have to say that when I first moved in, some of them helped me moving in a few of my items which was very nice of them to do.

I am a current resident at Ava Burbank. I love staying here, nice location, price, and Anthony Lopinto, the leasing office consultant is really nice and super helpful. He is always there when we need some help. 👍🏻👍🏻 For him.

After asking for months if parking spots were available, and being told several times “no, but we will let you know when one opens up” without anyone even writing down contact information nor letting me in the office anytime I’ve came to deal with literally any situation here I’m very unhappy with how this situation is being handled. It’s disrespectful to me, to have to relocate all of my possessions and my vehicle to better suit one of your other tenants. Especially when I’m the one who was clearly wronged in this situation.However, your employee, Ethan, on the day I was “issued” the parking spot, came out and asked what I was there for, like every other time, and then walked back in after I told him I was still searching for a parking spot. He came out a few minutes later saying he had a few spots available, one being J15 which he recommended because of its proximity to my unit. I agreed to the parking spot, and told him I would also need a key fob since I didn’t have one. He seemed unsure as to whether or not he could give out a new key fob as if he hadn’t been working there long and was unclear if the rules. He went in asked another coworker I’m assuming, again because all of this was being handled in front of the main building (which seemed like the norm considering it’s been that way since we moved here). After talking with someone he came back with the fob and the spot number J15 for me. This was about a month maybe longer ago. I asked if this was all I needed and he stated that I would see the updates to my lease.I’m sure it is not a hassle to amend the document they signed and simply have them use a new spot, as it seems I am being treated in the same manner currently.It showcases a lot about this company as it seems with every situation here everyone seems to have a different set of rules in which they must abide by as residents. The amount of inconsistencies in policy and procedures in the short span I’ve lived here are far too high.How is it that there is no addendum required, or to be found when I was given the space. But now it’s a irreversible document that requires me to now surrender the spot that was given to me. It may seem minuscule in comparison but imagine if it was a situation where someone’s apartment was accidentally leased out although they had already been there for months due to an employee forgetting to do his part of the paperwork. You wouldn’t demand they leave so the new tenants could move in, you would correct your error and relocate the incoming tenants instead. I don’t see how the accountability is being transferred to me for an employees error.I’m usually pretty understanding, but this is frustrating on many levels.

This review is intended for Romeo! Since we moved into the Ava 3 years ago, he has always gone above and beyond to ensure our experience has been exceptional. He is friendly towards everyone and goes out of his way to help others.He has been extremely professional and diligent when it comes to handling matters. The service and communication will continue to be top notch and run smoothly as long as he is there.Ava is lucky to have him!

So far so good. We are paying less than our last place, but it honestly feels like and upgrade. What’s most impressive is how quickly maintenance responds to requests. Gabriel was super friendly and on top of our move in repair requests. So far so good!

Have lived here for over a year now and absolutely love it. The staff has been very quick to accommodate any problems we may have as far as maintenance or technical inquiries regarding our online account. In particular I would like to call out Romeo Singh who is the customer service supervisor. When I call the office, I immediately ask for him because I know Ill be taken care of, quickly and correctly.

Since I moved here everything was wrong,the toilet almost every time is not working and same thing with the bathtub.They have a big problem with the pipes in that community.Terrible!I called the Plummer and had to wait for the whole day them to fix that and they couldn’t even do that.So 3 days without restroom at all,are you crazy ??THE WORST EXPERIENCE IN MY LIFE!I feel so bad I moved here and don’t wanna stay here so I asked the transfer they said no it will cost you 1 month of the rent 2,090.The also have a problem with ants.Ridiculous!I should stay in Avalon Burbank ,terrible.The only good thing is the apartment is big and have washer and dryer,but for me it’s still not acceptable .Guys think twice before you move here,you will regret,the worst place around !!!

Romeo has been nothing short of amazing since I moved in. I have never had anyone from a leasing office go above and beyond like this guy has over the last few years when it comes to making sure I felt comfortable in the process of moving in but also periodically checking in to make sure my experience here is great. Love the property as well, and Im happy to say that since 2019 I only needed to call maintenance once which they quickly resolved the issue the same day. Would recommend this place for anyone considering moving to the area.

Romeo went above and beyond to help me find the right place for my family. He was knowledgeable, patient, and kind throughout the entire process. He continued to follow through with numerous phone calls, emails, and in person meetings to help me get into my new residence. He is trustworthy and diligent. I just wanted to let him know how much I appreciated him and the way I was treated throughout the entire process! Thank you! AVA is lucky to have you on their team!

Dont move here. They promised me a unit with a washer/dryer then backtracked the day I moved in. Appliances break and dont get replace for months. I can hear every step my upstairs neighbor takes because the building is old and in disrepair. The upstairs neighbors bathroom floor leaks into my bathroom. GROSS. The pools are always filthy and they dont provide skimmers.

This is intended for Romeo. He is a gentleman in all fashions of that word. I have never met a more genuine and kind person such as him. My son passed last year and this year and I mentioned that to him while crossing paths. This year in 2021 he dropped of a card in remembrance of my son. This brought so much joy to my life. I have no words to show my gratitude to this gentlemen.Thank you Romeo I hope your company knows they have the most wonderful employee

I wonder if they ever fixed that leaky ceiling and got rid of the worms that would fall onto the stove in the apartment I had there. One of the biggest mistakes was signing a lease to live there.Also funny story, I was forced into giving them a high rating on Yelp once when I lost my key fob. A good review on Yelp means no paying for the replacement key fob.

AVA Burbank is our first apartment in Los Angeles. We love this place, we know the area very well however it is hard to find a nice, safe, relaxing place to live specially for this price! AVA Burbank has all of these things in One! Green streets with lot of trees, quiet buildings, safe area, great location everythings is close - center of Burbank is super close too! And the most important thing is that the people who helped for us during the move in process were soooo helpful! We love here and we are so thankful to be here! STRONGLY RECOMMEND IT FOR ANYONE! SPECIAL THANK YOU FOR TWO PEOPLE, JUST RECOMMENDING THEM: SATENIK GASPARYAN AND ETHAN LO Thank You one more time AVA Burbanks team!

Ive been living at AVA Burbank for over 2 years now. Romeo is hands down my favorite employee in this community! Hes very nice and always ready to help whenever I need it. If youre looking into the community and want to talk to someone ask for Romeo. :)

This is a perfect place to live...Most of all the service is the best ever.Especially I alway thankful to Erick. He is always professional and kind and nice. He’s doing great job.

I just wanted to leave a review for Luis Aiatorre. He was absolutely amazing! He was very nice when he arrived to fix a few things in the apartment. he fixed everything perfectly, was super clean, and respectful of my area. He is also so wonderful at following up on parts that need to be ordered and reassures me that he hasnt forgotten about it. He is the best!

I am a resident at AVA Burbank for the past 2 years. I must mention that the maintenance is top class here. Luis Aiatorre is a maintenance person at AVA Burbank, responds to any request very quickly and fixes the problem with ease. No need to follow-up again for additional issues with those fixes. I would love to stay at AVA as long as I can.

I’ve been at Ava Burbank since July and have had a great experience so far. Cesar the maintenance manager even came after hours to help solve an issue with the fire alarm. The staff has always been very prompt and helpful. I appreciate the work they put into keeping my new home safe, clean, and working correctly!

Friendly staff and a good place to live at.Kudos to Cesar and Ricardo who have been really helpful in helping me transition into my apartment.

AVA is a great community. And AVA maintenance is awesome too . Erik and Luis have been great help in all times of maintenance emergencies . They have always been respectful and courteous and especially during these uncertain times they always follow Covid restrictions with shoe coverings and face masks . Thank you 🙏 guys and thank you AVA !!!

I want to leave this positive review for Emerald and Amy! They help me a lot for moving in and answer all my questions patiently! Plus, Ava is a nice and convenient place to live in.

The entire maintenance crew. Especially Luis Alatorre who has always been respectful and abide by my quirky rules when entering my apartment. It is good to see issues being taken care of in such a timely manner. Thank you all so much for all that you do.

Luis Alitorre was great! Arrived quickly, was thorough in checking the kitchen pipes and was friendly. I appreciated seeing him in a mask, too. It showed he cares about my safety. Thank you again, Luis.

The maintenance crew is simply fantastic. They are communicative, attentive, and show a genuine interest in providing excellent (and friendly) service. I really appreciate and am grateful for this great group of folks! Shout out to Luis, Cesar, Erick, and Christiana! Thank you!!

Yooo Luis Alatorra is the greatest maintenance dude here. Fixed everything quickly. Told me the secret ways to fix the dish machine and everything. Send him always!

I must praise the maintenance team, Erick Contrerras and Luis Alatorre, for their professionalism and hard work to fix our heating system. They were very proficient and thorough, walking me through the process from start to finish and explaining what needed to take place. They worked in a timely fashion and fixed the issues perfectly. Very thankful for their service. The maintenance has always been top tier and dependable in my entire living experience here at AVA Burbank.

I love here! The location is amazing, (you can walk to bars, restaurants, coffee shops, liquor stores, and the grocery store is across the street) the units are painted in cool colors and the community is really well maintained and pretty to walk around.The real reason this place is a 5 star complex is the employees. We have had 2 service requests (nothing major, just an outlet didn’t work and an issue with our blinds) and it was fixed within 24 hours of submitting the request.But the real MVP of going above and beyond in customer service is Hernan in the office. He is always attentive and kind, he responds quickly and diligently to all of our requests, and he makes sure to let us know that we are a priority.Sometimes I personally feel like asking for little things or asking stupid questions is annoying or overly needy but Hernan always makes me feel better, and let’s me know he’s happy I came to him with my problems.When we moved in we had to be out of our old apartment in like 2 days (2 apartments fell through) and we told Hernan this when we started looking. He told us he would do his best to rush the process, but he couldn’t make any promises. Well he did! We were in the apartment having to only spend one night in a hotel.We are so grateful to Hernan, the maintenance staff, and all of AVA Burbank for making us feel welcome and for helping us find our home!

Luis is always so helpful and fixes everything impeccably!!!!! Every time we have had to have something fixed he fixes it the same day! He’s always such a pleasure and does great work!

AVA is an awesome place to live, I have been here the past three years and just upgraded apartments. Romeo was especially helpful in making sure that everything went smoothly with the transition. The maintenance staff for AVA is extremely reliable whenever I needed help or something fixed.

Weve lived here for almost two weeks now and have had a great experience so far. Special shoutout to Romeo in the leasing office for just being super warm and friendly whenever weve needed anything. And special shoutout to Luis, who fixed our shower, ceiling, and toilet quickly and efficiently. Both guys were very helpful and have made the beginning of our residency fantastic. Thanks!

Luis Aiatorre in maintenance has always done a great job with any problem i have had here. My request have been taken care of within the same day. Really nice guy and hard worker.

Luis & Gabriel did a great job working on my electrical outlets and my central heating. They did it with professionalism and an efficiency and showed what they did afterwards. Very happy with their services!

The problem was not solved. My AC unit is still leaking and it leaked on my favorite shoe.

Luis Alatorre (from maintenance) is THE most helpful/friendly worker Ive come across. Really there for you when you need him.

The maintenance team led by Cesar is amazing. They are very helpful, timely, and efficient. Thank you Cesar for a wonderful team and management led by you. I say that because Ive seen Cesar do a lot of physical work (picking up trash etc...) himself and not just delegating the work to his team. He is very polite, resourceful, efficient, and friendly.

Luis is always very professional and thoroughly attends to the task at hand. Most importantly, he gets it right the first time. We never feel like he cuts corners or creates unneccesary delays to our enjoyment and use of our apartment.

Im gonna divide my review in 2 parts. This first part is for the great side of Ava. Good location, beautiful amenities and great response from the maintanance team. They are always quick and very respectful with our things in the apt. For the office staff, I have to praise Romeo. He helped me since the beginning to find the best apt for me and even when I decided to move out, he was still very helpful and corteous. He always has a smile on his face, great attitude and always willing to help. Will surely contact Romeo when I come back to Califonia.However, I would give zero stars to this other guy in the office staff, Ethan. I was a tenant for the past 2 years there, and every time I went to the office and Ethan was there, he approached me with a suspicious attitude, very rude, like I wasnt supposed to be there. Sometimes, when I was right outside my building drinking my Starbucks coffee, he would scan me upside down, like I was a thief. And the few times I bumped into him and tried to greet him, he just gave me a look back. I just think a person like that shouldnt be dealing with customers.

Shout out to Luis Aiatorre whos been such a fantastic help when it comes to maintenance! Incredibly kind and helpful when hes sent to check on something in my apartment. Thank you!!

When I first moved to LA, I was nervous about this property. But you cant beat the price, and location so I gave it a shot! Upon move in the staff including Tia and Erik welcomed me and made me feel like I was home. I noticed a few issues but Erik fixed it immediately! When it came to the end of my lease Romeo walked me through all of my options. He was so helpful and honest with me about what was the best option. I ended up moving to Seattle but I was happy in my year! Ava Burbank is a great starter apartment, so close to the grocery store!

Luis Aitorre repaired a leaky faucet in the kitchen, and I was pleased with his work. It can be very aggravating when you have water leaking on the floor and counter tops. Thank you Luis.

I updated this review after being helped by Romeo and the Katherine for different issues with smoking and loud music from a neighbor.This will be my third year at Ava burbank. Currently Im renting a one bedroom on one of the north pass Ave apartments on a second floor. Most of the time its quiet and peaceful with the community and I havent really had an issue with packages/mail other than when the post office misdelivers it to the building next door. In that case the resident messaged me and I was able to grab it quick. For most amazon packages they have an Amazon hub which is a secure way to pick up my stuff anytime. The only time they dont use that is for large/oversized packages. I used the hub excessively especially during the last year and even during the midst of covid had little to no issues.The apartment itself is well maintained Ive only needed to call maintenence 3 times in three years for the toilet and a buzzing ac but in each case they showed up the same day and it was fixed either shortly or the next day in the case of the ac because they gave me a new one.The sound is blocked better in the bedroom/kitchen and bathroom. I can hear loud bass if my downstairs neighbor is playing it and youll know if someone is smoking in their apartment from your kitchen at least in my case.For the sound I had an issue with loud bass but Katherine the community manager has been great with reaching out to the other resident and trying to resolve the issue in a way that both apartments can continue to live and work peacefully.For the smoking issue the building is smoke free and Romeo the leasing agent I worked with was able to take care of that after a few months beyond what actions I took to filter the air with filtration devices.In these cases I had nothing against Ava and I tried different things to resolve it peacefully, just be sure to reach out if your having an issue so the staff can work with you.Some positives are there are several grocery and restaurants only a few blocks away depending on your building. Gym and pools, A weekly food truck that comes by the leasing office. You pay rent online and they lowered rates recently at least for my unit which is saving me several hundred a month. The laundry uses an app that gives you time estimates and is in a shared spot in my building but I think some buildings or apartments have them in unit.Hope this helps.

After a long search for the perfect apartment, I finally found it! Thanks to Hernan, hes been helpful from the day I toured the unit up until now after two weeks living here. Very happy with the spacious apartment and staff. Justin and Hernan, helping me feel right at home :)

Great office and maintainance staff. Romeo in the office has always helped me and my boyfriend with our lease and Erick and Luis from maintainance are super friendly and have always resolved all our service requests very fast.

The Maintenance Staff is wonderful and quick to fix any problems. Luis Alatorre and Erick Contrerras were super kind and helpful.

I to thank maintenance guy for a great work Luis alatorre and Erick contrerras they always do excellent job

Once again Luis Alatorre, is a man with so much experience everytime he comes to fix something it looks amazing.Thank you so much!!!!!.

In all my time at the complex, no one has been as friendly and efficient as the new Customer Service Supervisor. Thank very for your support, Mia!

Amazing service from the maintenance crew. Especially, Luis! He always gets the job done perfectly.

Perfect service. Ricardo and Cesar did a great job. Thank you

Luis Alatorra has been providing an outstanding support and maintenance in our apartment with quick turnaround and efficient response. Thanks!

Luis Alatorre provides the best maintenance services out there. Always positive, he finds a solution to any problem !

Ive been a resident with AVA Burbank for a year and have recently renewed a lease for another year. Im very happy with this apartment complex and the service we receive from the management office team. They communicate very openly and frequently of matters that residents should be aware of (property improvements/schedules, policy reminders, Covid-related matters, etc.). Theyre always willing to help answer questions in a timely manner. I most often work with Romeo who has helped me a ton with my recent lease renewal. Romeo has really helped me through such an uncertain time!

Maintenance, Erick specifically, is great. Reported a problem with they front door lock and was issued new keys. Unexpected. Thank you, Erick.

I am so pleased with living here , it’s quiet peaceful and Maintnence Luis Aiatorre always fixes every problem I have super fast and he always knows what he’s doing even if the problem is small and something I could’ve did but didn’t know ! I never have any issue go unnoticed!

Luis alatorre and gabriel very helpful.

Ive been having problems with refrigerator on one of the technician help me a lot (Uriel)...

Been to this fascinating impeccably landscaped, spotlessly clean resort for four days. There is nothing like it on the island. Everything is perfect, quality of service unmatched. Beach area is beautiful, snorkeling so beautiful, quality and cleanliness of sea impeccable. Drinks and food a bit pricey but expected given the high level of service. Transportation organized by the resort. However, the staff helped a lot and organized. Still the best. We will be back. Soon. Highly recommended!

The office is filled with friendly people who are always willing to help! The complex has a great location and it’s walking distance to a lot! The layouts are great and close to the floor plans. We love the team at AVA!

Great Service from Romeo. Has been thorough with Follow-Ups & Inquiry Updates. He does Solid Work. Much Appreciated for the Level of Service, Romeo!

We moved about a month ago, I want to give an honest review about Ava Burbank: 1. Super managers, special thanks to Brendan. You could always come to them on any issue and get real help! 2. Cool location. Near everything you need for life!) 3. Very clean, always cleaned the area. 4. Good parking space with storage 4. The most important question for us was about the return of the deposit. They returned it to us in full amount + returned exactly after 21 days, thank you very much for that! My wife and I lived neatly, also after cleaning ordered a cleaning сompany, which is why, as I think, they returned the full deposit to me) I will recommend Ava Burbank to my friends)

JoJo was great with helping me get my heat back on. He fixed it in about 5 minutes, he was extremely professional, and really nice cool conversation explaining the problem and solution. Best service I had living in Burbank, California. Since moving across the country from Detroit, Michigan to get my masters in film making. It is nice to know I have reliable maintenance staff like JOJO.

Mr. Jojo is pretty professional and dedicated to all problems regarding the household appliances. He is very communicative and well-mannered. I would recommend him as the maintenance person as he would dedicate 100% effort to what we are concerned.

Wonderful Service! Issue was resolved quickly and professionally.

I just submitted a maintenance request and a man named Jojo came to my door to assist me. He could not have been friendlier or worked faster. I am beyond pleased with the service I received from him as part of Ava’s maintenance team. Thank you Jojo for your hard work and kindness. You truly brightened my day.

I love this community but like every apartment complex it has its pros and some cons but Ive been here for almost two years and I thinking about renewing for a third. Also Ivan is an amazing Maintenance Tech, hes helped out with a few of my issues and in the house and he also comes within 2-3 hours of my request and gets the job done within minutes. Thanks Ava Burbank and Ivan!!

Erick helps us fix everything from the sink of the bathroom, the key lock and also the Air-conditioner in a very short period time. He is very patience and kind with his service. He will be my first choice to ask if i have any future problems.

The first day my son and I arrived complete with mask and gloves, we were met by Hernan. He kindly walked us to the apt we were hoping to rent. AVA is so lucky to have hired all the leasing office workers. They are the best. I am especially attached to Hernan who puts up with my annoying questions with no attitude whatsoever. He actually doesnt mind my emails and calls at all. He is very special and I will miss him so much when he moves on to the next AVA community. I absolutely love and appreciate his work ethic and kindness. Good luck to you, Hernan.

The repairmans names Jojo, he was punctual, quick/efficient and pleasent to be around, positive demeanor.I brought this place down by two stars, am uncertain that theyll keep a rating that high - the community felt vulnerable from a number of various insecurities and the utilities were generally unreliable (none of the dishwashers here actually successfully cleaned a plate (which isnt a problem as long as you clean after you eat and dont mind washing by hand (which I personally dont)) and not one person (staff included) has checked the lint trap while I have lived here (the number of times I heard my roommates complain that their dryer wasnt working correctly only to discover that one must clean the lint trap has been comical)). Ill move to a different Ava apartment (assuming that they are willing to continue allowing me to live here), mostly because the staff is generous and quick to accommodate, but there are some serious minor inconveniences which leave the community vulnerable. (Ill admit that my opinions are subject to change)

Jojo is the new service crew guy and hes amazing. He came and took care of my service request quickly, and also pointed out other things that had to be taken a look at. Knowledgeable, kind, and very polite. Super happy with the service he provided.

Justins customer service was awesome,.

Romeo is a fantastic guy who always has a smile on his face. He made my move from across the country a lot easier. Ive been living here for 5 months and have no complaints! The apartments are nice and Ive never seen a maintenance team respond so fast.

Sarah, Justin, and Tia were so amazingly helpful to me as I was moving in! The service at AVA is fantastic and communication is quick and transparent. Highly recommended!

Living in AVA Burbank is one of the worst experiences I’ve had; management doesn’t care about the safety of tenants, enabling AirBnb and other rentals in the buildings, some of them putting in risk the community by throwing parties and breaking bottles in the common areas. The buildings are NOT refurbished, and most of the amenities have several malfunctions. They always have excuses for doing their job, replacing damaged elements on their units and letting alien renters from third parties destroy doors multiple times. When there’s an issue, they don’t reach to the involved parties, they just send a general email. Conflictive neighbors can throw bottles and drink and smoke in front of children all day long. When issues arise, they say they cannot do a thing, but when it’s time to pay for anything, their managers harass the tenants to pay constantly. Over priced light construction cheap apartments and inoperative management make AVA Burbank a nightmare, if you can sleep by night living there with the noise of the other apartments thanks to the cheap walls.

Jojo has been super helpful and prompt when coming to fix stuff in our apartment! Be it the fire alarm or shower drain, hes efficient and friendly too. Thanks Jojo!

Luis Alatore has been to my apartment multiple times and has been a delight every time. This complex should hire more Luis. Thank you Luis

Jojo, our favorite maintenance guy, stopped by our apartment again yesterday to handle a stopped up bathroom sink and a wall fixture. Professional and friendly as always. Plus, its always a pleasure to chat and catch up with Jojo while working. Best!

Jojo did a fantastic job in fixing my oven in great time. He immediately identified the problem and started fixing it. He was super friendly and easy to talk to. 10/10 appreciated Jojos visit.

Great service, very helpful and prompt employees.

Ive been renting an apartment here for several months now and have no complaints. Everyone in the office has been super friendly. I cant say enough about the awesome maintenance staff, who keep the entire complex looking clean and nice. I want to give a special shout-out to Erick, who has always been so friendly and helpful! I appreciate the professional service.

This place has been great Elliot was so great to us...We came in & 2 days later we were handed the keys...So much respect for this company and how they handle there business.....If your looking for a resort style apartments ...Ava apartments is it...Ask for Elliot best guy there 🙏🙏🙏🙏

I’m updating my review based on my experience of living here fo few month. If the situation change I will update my review.Recently I have been experience constant notice coming from a machine of another building outside of my apartment(belong to AVA). I called last week and no one came to fix it for two days straight. I made numerous calls to the maintainer office, also complained to the front desk. The problem was fixed two days later which means I couldn’t sleep for two nights straight. Yet same thing is happening again this week. Called last night and the noise is still going on while night.Really running out of patient with this AVA team.Previous review: Moved in about a month ago in AVA Burbank. Everything is pretty great so far!! It’s a good neighborhood and a very continent location. Romeo is always super helpful, he check in with me from time to time how’s everything going. Cesar who is the maintenance manager is also very attentive! I’m very happy I moved here :)

Ricardo and Cezar two super heroes!!! They helped with a huge maintenance problem and saved the day!!! Thank you!

Jojo followed up with us on a heater that’s been quite problematic over the last few weeks. After taking care of that handily, he noticed our front door knob was loose, and stopped to take care of it even though it wasn’t a part of the work order he was called for. On top of that, he’s friendly, a joy to talk to, and an ABBA fan!

Moved here on 1st of OCT 2019. Prior to moving in, we asked specifically about security and chaining our bikes in the garage space near our car. Was told many people do this and should not be a problem. We asked about theft. Was told no issues here. Fine. We move in and less than 30 days we had one of our bikes (which was chained and secured) vandalized and a front wheel stolen. Filed police report. Complained at the office. Was told they would up security patrols. They dont have any security cameras in the main drive ways - so no proof. Only camera is at main office. Fast forward to November - same situation - the same crook is back - this time lifted the bike covers trying to steal the wheel of the same bike (which we replaced and added more chains and locks). Went to office again - spoke with community manager - was told that security departs at 6 am and staff arrives at 9. The theft and attempted theft both occurred between the hours of 6-9 am. Find a different community to live - this one does not care about your personal security or property! They only provide poor excuses about why they dont have cameras. This is almost 2020 - and this place can not even provide a safe and secure living environment for their tenants! SHAMEFUL

Jojo was very helpful and took care of my maintenance request with ease. He even we out of his way to fix the light on Friday. Even though we were initially told it wouldnt be fixed until Monday.

Look closely at how many reviews their reviewers have written! After each service call, they ask for a Google review so you are getting reviews of their maintenance crew (well deserved) and not the apartment complex.In short: DO NOT MOVE HERE! Its a bait and switch. Dont fall for it! If theyre trying to rent you Apartment 23 in the 4210 W Sarah St. building, the upstairs neighbors are the loudest Ive ever experienced in my 20 years of renting in Los Angeles. You will be up all hours of the day/night because of whatever it is they do up there (sounds like gymnastics or wrestling or circuit training). They WILL jack up your rent at the end of your lease--YES, even in a time of a global pandemic. And ROMEO (who tells me hes the manager) is not only entirely unresponsive 90% of the time, but when he does respond, offers no help and literally says hes too busy to answer. Literally. I have this in writing. Having said that, when he wanted me to give him more than 30 days of notice that I was moving, he was able to call and email me multiple times a day.Two stars are for the maintenance staff. They are truly lovely, work incredibly hard, and exemplify customer service. Their leasing staff should take a page from the maintenance crew, honestly.Whole story: Lets start with the bait and switch. These folx will lure you in with leasing specials and will treat you like gold. They will assure you that there will always be someone on hand to help you and that they will take care of your every concern. When I mentioned that Id heard a lot of people have to move after one year due to rent increases, I was assured that this was not the case (they lied). I watched every single one of my neighbors systematically get priced out throughout the year I was in the apartment, meaning they had to leave and the apartments then get filled with college students all bunking together and splitting the costs. What this means is that you have 6-8 20something year olds living in each apartment. Imagine what that sounds like. Now, imagine that these apartments are not made for that many people...so parking is overflowed...so the trash overflows and sits around rotting in the middle of the parking lot (even though the maintenance crew is constantly cleaning)...plumbing and grounds get worn. The secured gate at the front of my apartment was broken for the entire year I lived there. Go there now, and push on it. Its not even locked.When my lease was coming to an end (a few months prior), I reached out to Romeo to ask if AVA was providing any assistance due to the COVID situation. He assured me that they were helping others by discounting/freezing rents and that he would absolutely submit a request for some assistance for me. A few days passed and I didnt hear back from him. I reached out again and was told he could not help me. When I asked why he had said he would be able to help me and now, suddenly, he says he cannot...his response was, Things change every day. Sorry! At this point, I was forced to find cheaper rent elsewhere. Since he wanted to be able to start marketing my apartment, he began reaching out to me via phone and email every single day. It became so disruptive (multiple phone calls in a day) that I asked he please allow me to just give him the 30 days as I was legally required to do. He then sent me paperwork that waived my right to a walk through of the apartment. I reached out to ask him how I would be able to get the itemized list of any deductions they planned to take out of my deposit and he told me they were not offering walk throughs. When I explained that it is my legal right as a renter, he told me that I could take a video of all of the things I think I might be charged for and send it to him. This is not a solution. At the end, I was not given my walk through or itemized list of deductions.When emailing Romeo about any questions or needs of mine as a renter, it takes over a week and multiple check ins to get any sort of response at all.

My fiance and I came here to inquire about a unit we saw online and when we met with the leasing agent, Oliver. We were not disappointed. He went above and beyond to make sure we had every shred of information that we would need for our move, and for when we are occupants.We did not have an appointment and within minutes we were walking into the unit for a viewing. Oliver, is very personable and understanding. I recommend reaching out to him for any information you need regarding this property.In terms of the apartments, the ones we saw were beautiful and recently remodeled. Each collection of units had a pool within a short walk from their door (some even right outside the door). We loved everything about AVA Burbank. Dont hesitate to check it out

I wish I had listened to all these bad reviews. AVA Burbank is unlivable because of the paper thing walls. Every step your neighbor takes feels like a giant stomp above your head (and it doesnt help when they walk around in the middle of the night). Want to get some quiet time and read a book in your apartment? Impossible. Want to get a night of unbothered restful sleep? Also impossible. I am at the point where Im willing to break my lease so I can have just a little peace... DONT LIVE HERE.

Ive lived here for five months , and found the place to be clean,, well maintained and peaceful. Any requests have been taken care of immediately.. The pool area and premises is always neat and clean.. The staff, especially Ashely and Nick are really friendly and willing to help with anything and everything.. management is the best I have experienced in my life.. I have never had any parking issues, and the complex is very convenient to freeways and shopping.

Weve been going through a ton with getting a new roommate and Nino was so incredibly helpful. The process was super easy and he sat with us while we waited for the approval. He made this super easy and now the stress of it all is gone!

They’re SUPER helpful!! From start to finish they make sure that everything you need is taken care of. The staff is super friendly and the area is safe and clean. Definitely the best deal you can get in Burbank and maybe even all of LA.

I went in pretty last minute to view the available units and the staff could not have been more accommodating. Sydney was the consultant who helped me and she was amazing. Professional, helpful, so knowledgeable about everything. I was so impressed with her and the whole experience!