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Sunrise Pool Services Inc.
4923 Summer Oak Dr #100, Buford, GA 30518, United States
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Ta
Review №1

The office staff and gentlemen who came out to service our pool were wonderful. The owner however, not so much. I had several questions about an invoice and when he finally called me back after, he was extremely disrespectful and rude. I don’t recommend this company if you are the type of person who likes to understand what you are paying for and why. He only cared to know that we were paying our bill and refused to listen to my concerns as a new customer. He interrupted me every time I tried to speak and was very dismissive, customer service doesn’t appear to be a priority. I still have no clue what I am being charged for and decided to find another company to work with.

Li
Review №2

If you want some creeps working on your pool, hire this company!!! two of their workers were shouting cat calls at me while we were stuck in traffic, making me feel uncomfortable. if this company hires such terrible men to be a part of this staff, this is NOT. a comp y you should hire.

za
Review №3

What a great company! My pool equipment was a mess and needed a ton of work. Michael was super awesome to deal with and very professional. He had to make multiple trips because of the complexity of the job and it was just that bad. Always had a great attitude! Would recommend them to anyone!

Ye
Review №4

I bought my house in 2001 and Sunrise Pool has been servicing my home since..They rebuilt my pool and it was done with excellence..What else can I say about this great people and Owner.!!!!!

Ca
Review №5

Highly recommended.

Co
Review №6

Our experience with Sunrise Pools has been excellent. Chris, spent a very generous amount of time with me on site explaining all the parts and functions of the pool as a new homeowner. It was thorough. The weekly techs are equally good and in addition, I have had the office staff walk me through some technical questions. Its a company where everyone is in sync and on top of it. Glad I am in their service.

Je
Review №7

Pool service is great but the accounting is horrible! We were never billed consistently and when asked for a full accounting and invoices we never received them They are combative when questioned and a nightmare to deal with. Their actual pool service is great but not knowing what you are being charged for is unacceptable. We have cancelled after dealing with this for 18 months.In response to the Owners response. Again, they take no responsibility. We asked for all the invoices from when our account was open and only received a handful recently. A customer should NEVER have to reconcile charges to their account with what was billed. We couldnt even do that after we requested invoices on several occasions and to be billed monthly not sporadically. This is very unfortunate because their was nothing wrong with the pool service and we like our technicians. This is a simple accounting problem that could have been fixed and wasnt.

Wi
Review №8

Chris and his team have really taken great care of our pool. They have provided excellent routine service and effectively got our pool ready for the summer. Thanks so much!!!

Jo
Review №9

The best pool company in Georgia

Er
Review №10

We had just bought the House and the staff at Sunrise did a great job getting the pool back in working order. If an issue came up they were quick to help us over the phone or come out right away to make sure everything was working properly. The regular service is great, they service the pool and clean the entire pool deck.

mu
Review №11

Fantastic service. Quick, prompt response when Ive needed pool expertise. Competitive prices. Always on time. Everyone has a great attitude.

Ma
Review №12

I have been using Sunrise Pool Service for almost 15 years. They take care of my pool on a bi-weekly basis. They also have performed any repairs that have been needed as well as remodeled my current pool. I highly recommend them! Great service!

Sh
Review №13

Pool has never been less than perfectly clear. On the occasions where other matters need to be addressed, they did so quickly. Also, they are one of the rare companies that is willing to provide services biweekly rather than every week during the season, and monthly during the off-season. Those savings are significant, and the pool is always clear.

Ro
Review №14

I have been using Sunrise for my pool service, maintenance and repairs for the last two years. They have been very helpful not only in maintaining pool year round but also educating me as to how to save money on utilities and by pointing out the best options for upgrading the equipment as needed. I have referred several friends to Sunrise and they have not let me down.

La
Review №15

I have used Sunrise Pool Services for the fifteen years we have owned our pool. I have found their weekly pool maintenance and repair services to be outstanding and recommend them highly. Their responsiveness, quality of work and personnel, both field and office, are a pleasure to work with.

Be
Review №16

Sunrise Pool Sercive has serviced our pool since we built it back in 2007. We have service every 2 weeks and they have done an amazing job for us. If we have any pool issues, they notate the problem and get on it right away. We trust them to keep our pool looking beautiful year round. Highly recommend their services!

Sh
Review №17

We really enjoy having Sunrise as our pool servicer. Techs and office staff are professional and responsive. They always talk through solutions and ensure the pool is kept at a high standard of operation. They are very recommended!

An
Review №18

We’ve been using Sunrise Pools for four yrs now.Great customer service. Never had any issues with them. Love that we’ve had the same service tech from the beginning of service.

Ma
Review №19

Good people. Fair prices. Honest work. I recommend using Sunrise Pool Services for all your maintenance and repair needs.

Cr
Review №20

I am a fairly new Customer. So far, the service tech has been very professional and friendly. They are doing exactly what I contracted with them to do, at the price we agreed upon. Cant ask for anything more.

Li
Review №21

We have used this service for years. They do a great job and are very knowledgeable about all things pool. Great people to work with.

Jo
Review №22

We love our pool and spend a lot of family time out there together. It is great for our kids when they want to have friends over, as well as when we host parties for our friends/supporters. Would definitely recommend them to anyone looking for a great addition to their home.

Mi
Review №23

I have used Sunrise Pool Service for three homes over the last 20 years. They have completed major renovations and regular service on these homes. Always great work and if there is an issue they will take care of it promptly.

Ri
Review №24

We have been working with Sunrise for over 13 years and have found them to be attentive, knowledgeable and proficient. Their teams have kept our pool up and running through some challenging situations. I highly recommend them to anyone looking to establish a long term rapport with a pool service company.

Kr
Review №25

We have been very pleased with Sunrise as we have used them for the past 5 years. They have been very helpful in diagnosing any problems and providing options instead of focusing on the upsell

Ba
Review №26

We have used many pool companies over the many years and have found Sunrise by far the most knowledgeable, friendliest and most informative. Sunrise always explains in detail what needs to be done and always perform outstanding workmanship. We have found everyone from the owner, to the technicians and the people in their office are all well trained, courteous and very punctual. We would highly recommend Sunrise!

Me
Review №27

Sunrise Pool did a great job on fixing my pool pump! They were very professional & did what they said what they would do! Thank you Sunrise !

Bi
Review №28

Weve had an excellent experience with Sunrise -- they always show-up as scheduled and have been great about explaining whats been done or if theyre seeing any issues that need further attention. Would definitely recommend their service.

Ed
Review №29

Our service guys are very detailed, and spend quality time during each visit. They always blow-off the entire pool area and keep our chemicals perfect.

Bu
Review №30

Good people, Good Service. They come on time, do their job well, and are very polite. The back office is very responsive. Reasonably priced too! I highly recommend, you will be very happy.

Ke
Review №31

Sunrise Pool has been servicing our pool for a few years. They are dependable and provide great quality work.

Fr
Review №32

Our family has utilized Sunrise Pool Services over the last several years. They have perform biweekly pool cleaning/maintenance service, liner replacement, and salt pump system replacement. The service is timely, effective, and the communication is excellent.Fred Artis

Da
Review №33

Good people

Lo
Review №34

We have used Sunrise Pool Services for 10 + years. Each year we do our due diligenceand get quotes and have found Sunrise to be most reasonable. They give courteous, professional service year round and are available quickly for emergency repairs. Since we are on a limited budget, they always work with us. Of the eight pool service companies we have used over the years, Sunrise has given us the best service. We are very pleased with them.Lights Ferry Landing Corp

To
Review №35

Very knowledgeable and always ready to help answer any of my questions. Service is always great. I recently had Sunrise remodel my pool and it looks spectacular. I would strongly recommend Sunrise to anyone.

Ba
Review №36

I’ve had 3 different companies in the last year and sunrise beats them with value and knowledge.They handled a Waruntee claim on my heater others just tried to sell me a new heater .Plus I especially appreciated the preventative suggestions to add zinc lode to prevent corrosion and also to correct the ground which wasn’t doesn’t correctly.

Gl
Review №37

Consistent service over 5 years, fair pricing, good crews, willing to discuss issues and dedicated to make things right.

Mi
Review №38

Sunrise always provides quality service, prompt maintenance and answers any questions I’ve had being a new pool owner!

ma
Review №39

Weve used Sunrise to service our pool since we put it in 3.5 yrs ago. They do a nice job and are always accessible. We went through a number of pool servicers when we lived in FL and rapidly learned not all pool servicers are created equal. We will be sticking with Sunrise!

Zo
Review №40

The worst pool service and disrespectful customer service. Save your money because this company has no customer service and is pretty much a scam! They claim they clean your pool when nothing has been done, and when you call in to complain their receptionist gives you attitude. I have personal experience with being disrespected by their staff. I asked for the owner to call me and I have emails to back up my experience with them but till today no response. Absolutely the worst customer service! This company should not be in a service industry because they dont know how to talk to their customers.

Em
Review №41

I Love Sunrise Pool Services. The professionalism is second to none. They keep me posted what is going on with my pool and fixes the problem quickly.

Bi
Review №42

Ripped off after 3+ years and now no reply.. not worth outrageous fees

Cy
Review №43

Sunrise is by far the best pool company around. They are very knowledgeable about the business and the products. They are also very polite and courteous and get the job done with great, quality work at affordable prices.

Ch
Review №44

Best in Atlanta. Im a bit jealous that my dog likes my pool tech more than me.

Th
Review №45

Great and timely service. Reliable. Couldnt be happier.

To
Review №46

Great service and projects done by true professionals.

Ca
Review №47

Sunrise Pool has serviced my pool for 30 years but now I am moving.They were very reliable and easy to work with.I would highly recommend them.

Ro
Review №48

We love them!!! They are the most affordable, precise pool service company we have ever used.

Al
Review №49

My family, friends and I spend a lot of time in our pool. The pool has seen 5 generations learn to swim in it. I have been using Sunrise starting my 9th year this fall. They are always quick on any emergency and they keep up all the maintenance and cleaning of my pool. They will work with you whatever you need.Sunrise has been great for our needs. Would recommend them highly for anyone looking to build a pool or someone needing help with the maintenance of their pool.

Je
Review №50

VERY KNOWLEDGEABLE STAFF--EXCELLENT CUSTOMER SERVICE ESPECIALLY FROM THE OFFICE STAFF--OWNERSHIP AND STAFF--INSIDE AND OUT--TAKE A TOUGH BUSINESS AND MAKE IT WORK WELL WITH GREAT SERVICE TO THE PUBLIC AND THEIR POOLS.

St
Review №51

Great and prompt service. Highly recommend !

Ma
Review №52

We have used Sunrise Pool Service since 2006. They have helped us with maintenance, repairs, converting our pool into a salt system, warranty work on our Polaris cleaner, and just recently helped us upgrade to our remote/system control panel and new LED lights in our pool & spas. Easy to work with, reliable service and very knowledgeable about our pool system.

Ti
Review №53

My husband worked for the company & they were very professional & cool

Do
Review №54

I’m a satisfied customer for 20+ years! Always very responsive to any issues.

Le
Review №55

Great customer service. Very knowledgeable staff. The owner is hands on and great to work with.

Mi
Review №56

I have used Sunrise Pool Services for the past year. The cleaning and maintenance service is reliable and our pool has always looked great.

Do
Review №57

Daniel has done an excellent job in servicing our pool!

al
Review №58

Great work and quick response. They started service the day after signing the service contract

Ni
Review №59

We have used these guys for years and appreciate their service! Our pool always looks fantastic!

Ne
Review №60

Aweful aweful ppl... complete cheats... I beg anyone not to ever do business with this company and his owner mike... charged over 15k and didn’t do nothing but keep sending more invoices. I don’t even think they know what pool business means.Fortunately hired right minded people to finish the job and make it functional... am totally surprised how ppl like this are in business at all.... complete rip off... wish never had did business with them... lesson learned but with 15k hole in a pocket....

Pe
Review №61

Always attentive, always efficient. Call with a problem and they solve it! Great pool company

Pr
Review №62

WENT TO THE WRONG HOUSE! They came to my pool instead of my next door neighbor and screwed up my water and system. After calling them, they apologized and compensated my pool company CRYSTAL SEA POOLS (who are amazing) to correct everything they did wrong.

Pa
Review №63

I have been using Sunrise for two years. They are dependable, knowledgeable and nice people!

Ka
Review №64

Great company! Very personable and professional

Jo
Review №65

Reliable and good to get the pool ready for special occasions.

Je
Review №66

Great service. Always reliable.

Je
Review №67

BUYER BEWARE!Horrible. The owner Mike has a an anger management issue as well. Was quoted one price, then changed the price when they arrived and asked for payment before job complete. Let my pool equipment torn apart and didnt even put it back like they found it. After I agreed to pay over twice what they quoted the owner decided to call me names and use profanity when I let them know I wouldnt pay until the job was complete.

De
Review №68

Ive used these guys for a couple of years only because the company I was using retired. Theres something constantly wrong with my pool. Equipment that works just fine the day before for me, suddenly is an issue that needs immediate replacement. Quoted one price over the phone for some specific service call and when the technician gets here, well you guessed it. Its a different problem with the pool and, of course, the cost of repair is always higher. The initial quote for repair now is just to diagnose what the problem is.I feel like Im paying college tuition for their kids.

ir
Review №69

Sunrise were extremely diligent and continued to assist until the problem was identified and solvedExcellent company highly recommend

Al
Review №70

Great people and nice work.

ro
Review №71

This is my second pool with Sunrise. Service is terrific and the girls always have a solution to the problem in the office.

Ju
Review №72

Very inconsistent with services, different person every time(inexperienced), broke some of my equipment on christmas eve and said it broke and they couldnt fix it till monday so no hot tub for my wifes only day off..repaired my cleaner multiple times saying i didnt need a new one..people forgot equipment some of the times..no value for me if i can do myself.

Ca
Review №73

They redid our pool. Pricing was right on and fair.

Lj
Review №74

Very bad experience. we used them once and never again

Ju
Review №75

I can’t get a call back to schedule quoted repairs

Information
34 Photos
75 Comments
4.4 Rating
  • Address:4923 Summer Oak Dr #100, Buford, GA 30518, United States
  • Site:https://sunrisepool.com/
  • Phone:+1 678-804-0050
Categories
  • Swimming pool contractor
  • Pool cleaning service
  • Swimming pool repair service
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:9am–5pm
  • Saturday:9am–5pm
  • Sunday:9am–5pm
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