3 phone calls. I set an appointment for a technician to install internet. Took the day off work so I could be there for the full 10hr window they gave me. Called at 2 pm to verify someone was coming on the day of because they never reached out to confirm, was told to sit tight and someone would be there. They never showed and they wasted my entire day. I’m mad but I feel like I dodged a bullet dealing with this company.

The technician that initially hooked my internet service up was great, he was friendly and quick. However, a storm came through and my modem has not worked since and I have been calling for days trying to get a replacement, I am only placed on hold, then when I do get a human I am transferred back to a robot and the robot hangs up. I am irritated to be paying for a service I cant use and cannot even get ahold of someone to cancel because I dont want service I cant use.

Absolutely horrible company. Stay far far away from this so called company. Xfinity has QUADRUPLE the speed for the same exact price. We arent living in the 90s anymore Centurylink.

The Century Link website is awful! It’s been sending me in circles for over 45 min and I still don’t have paperless billing set up! So frustrating. The “live chat” is worthless, not helpful at all. I have also been on hold on the phone with them for 10 min. What a joke. Total waste of time.

Worst internet in Buffalo. Setup automatic payments but still get late fees. Internet doesnt work half the time. Supposed to pay $55 a month but get charged $100 a month. The specials are worthless because you will be charged late fees and other random fees that they cant explain to make up for the discount when you first join. If you work a normal job its almost impossible to speak to someone on the phone because their customer service hours are horrible.