I had to the at the doctors by 1:30 pm. So prime care set up ride for 12:30 I called to confirm ride they said we will be at my place on time.1 PM came I called and told them they have to be here now. Its a 20 minute ride.. 115 pm still no ride I called and the man said 30 more minutes. I said no it will be to late. 130 pm I had to call dr and cancel. Still dont know if they are charging me no show fees.Called prime care canceled the ride and told them I dont want their company any more.

I understand there’s a hour waiting period but if someone isn’t busy they shouldn’t take more then a hour. me and my client wait almost 2 hours for rides it shouldn’t take that long and the receptionist always has a smart mouth. The women.

Wonderful customer service there never late pick me up and taking me home they do get a little busy on Fridays witch I understand but you guys are my favorite transportation

On time polite very helpful

Usually late to pick me up and some guys are great others are horrible

I retained Prime to transport my bedridden wife and her aide from Harris Hill to Millard Suburban for a 10:00 A.M. CT scan. Upon arrival at 10, the driver said that, rather than waiting there, he preferred to go sightseeing around the area for a while and would return in an hour. The scan was completed and my wife and her aide were ready to return to Harris Hill at 11:15 A.M.I received a call from the aide at 1:15 P.M. informing me that he and my wife (on a gurney) had been waiting for two hours for a return ride. I immediately called Prime and was told the ambulance was on the way and would be there shortly. The original driver never returned. A different one finally arrived after a nearly two and one-half hour post-test wait.If there were stars in the negative domain, I would give Prime all five.Its been a week since the debacle described above. The employee I spoke with on the day it happened assured me I would be contacted by the owner. Still waiting..........

Company thats always willing to go extra mile and help customer ... owner christine is always friendly and helpful ... husband lives over an hour drive from the company and they are always on time for pickup and dropoff

My dental patient has been waiting over 2.5 hours. The office is closed and she is in pain and unwell. Not a great service.

I had an appointment with a resident at ECMC and it was over at 11:40. I called at 11:45 and they said it’ll be 30-45 minutes to wait. 2 hours later and I’m still sitting here waiting to be picked up.

On time