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Maranto Agency, Inc.
36 Hopkins Rd, Buffalo, NY 14221, United States
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Da
Review №1

I have been insured with Maranto for several years now and find them to be professional, responsive and a pleasure to deal with. The whole team is there is assist whether it is about coverage options, billing questions or whatever the need! And they do it with a smile!

Ve
Review №2

I will never go elsewhere for my insurance needs!The whole team is beyond wonderful with their communication and customer service. They find me the best coverage for the best price, and Im so fortunate I switch ALL my personal and professional policies to their agency. The girls are so great, they even call me to follow up on important emails to make sure nothing falls through the cracks when something needs my attention. Mike never fails with his responsiveness, problem solving, and recommendations. HANDS DOWN my favorite professionals to work with!!! Usually I dread customer service fields because they are everything BUT customer service. This team is the GOLD STANDARD for professionalism and customer service and I am forever grateful!

Ch
Review №3

We have used Maranto for years for auto & home insurance. Joelle is amazing. She got a homeowners claim settled in our favor, by knowing exactly what our coverage was...even when the insurance company overlooked that part of my coverage & were ready to deny the claim. We were extremely grateful!!

Ma
Review №4

Bill Hourigan has been my agent for years and he and his team have worked to always obtain the best coverage on all our property and vehicles. This Agency is top of the line--the very best. You cannot go wrong working with them!

Me
Review №5

Bill Hourigan and the Maranto Agency were absolutely wonderful to me. The way that they handle business on a personal level is priceless!!! When I move back to NY you will be my first call. Cheers!!

La
Review №6

William Hourigan has been great for renters, home, and auto insurance for me and now my wife. We’ve both had issues in the past and Bill had made it so much easier and relaxing. Will never change and highly recommend!

Ja
Review №7

I worked with Michael Forster in updating my home and auto insurance policy. He went the extra mile with me by explaining to me my current coverage and his recommended coverage. I especially liked working with Michael because he has the heart of a teacher and makes sure that I was educated on exactly what I was spending my money on. Even when I told him, I’m sold, he still made sure to explain the rest of my coverage. Also, my home insurance reduced by 50% and my coverage was increased. Highly recommend using Michael at the Maranto Agency.

Sc
Review №8

Michelle was a pleasure to work with. She made it so easy and got me a great rate for my boat. Thank you for being there for me!!!

Co
Review №9

They have knocked it out of the park as far as us tomorrow service goes. The willingness of the agents here to go above and beyond to make sure their clients get what they need should be an example to other companies. Keep it up!

Ar
Review №10

I have always had excellent, prompt and professional service experience with this agency. I have been in business with them for only about a year and I cant see myself going anywhere else after having obtained kind of service I have.

Do
Review №11

Great customer service, very responsive to any question I have and they take care of my business with care and quickness!

Jo
Review №12

Filing a legal suit against Maranto Insurance. William Hourigan refuses to cancel homeowners policy at my request, which has no mortgage on it and thus no lender obligation. This is ILLEGAL AND CONFIRMED AS ILLEGAL THROUGH LEGAL CONSULTATION. William peddled the line standard procedure is to not cancel a policy unless proof from new insurer is made, however, while best policy and legally required on homes with mortgages, this is NOT LEGAL for homes without. Became unprofessional and rude over the phone once I told him this. At one point he had claimed he was not canceling the policy with period and end of discussion. This legal claim upcoming could have been prevented had William Hourigan followed the law. He chose not to and I hope Maranto understands who it has representing them and the upcoming litigation this will occur. I also have documentation on current coverage which has remained unchanged since 10/30/20 incase any additional illegal activity occurs where William attempts to change coverage without my consent.UPDATE 3/20/21: Jackie from Maranto was extremely professional and courteous and prompt in my handling my cancellation request. An experience completely unlike my profoundly unprofessional experience with William. Would adjust to 5 stars if William was no longer a part of Maranto. As a result of Jackies handling, I no longer have any legal claims to a suit and thus will not be filing.

Mi
Review №13

An insurance agency that values price AND service. You wont just be a policy number and a premium. A real live person answers the phone, fields your questions then informs and educates you regarding what your insurance needs actually are and will shop and find the best price for your exact needs. I encourage everyone to let them show you why they should be your personal and/or commercial insurance agency!!!

Ch
Review №14

Maranto Agency is extremely helpful and knowledgable. They will help with all your insurance questions and needs and work to get you the best policy and price. Jackie was amazing to work with when getting my own policy recently. Highly recommend!

Je
Review №15

I use CN Maranto for all of my insurance needs. They are so accommodating and full service. My agent Mike Forster is the absolute best, he is always looking out for his clients and shopping the best deals for them. I am a real estate agent and I refer many of my clients to him as well. Everyone has been more than satisfied.

Pa
Review №16

Ive had my insurance with CN Maranto for over 25 years and have always been provided with exceptional service. Joelle is very knowledgeable about insurance and has always provided great advice --- shes honest and practical. Recently, Joelle was able to save me approximately $250 on my auto policy while keeping all the same limits! Joelle has also been a great advocate and liaison when I have had the unfortunate need to file an insurance claim. Having an Agent represent you when you have a claim is much better than dialing an 800 number! Thank you Joelle and team for over 25 years of great service and insurance advice..

Er
Review №17

The CN Maranto agency provides such incredible customer service! No matter what the reason is for contacting them, their response is always immediate and helpful.I would highly recommend using this agency for all of your insurance needs!

Pa
Review №18

Michael Forster was referred to me by the best real estate agent duo in the business (Joe Saccone and Mike Konitzer) and I could not be more satisfied. Mike is there to answer any and all of my questions whenever I ask. He will go above and beyond to make sure you are getting the service you deserve. Mike has made himself available outside of normal business hours and has rushed things along based on my needs. Mike also strives to give you the best coverage and will explain everything to you in a manner you can understand so you can make an informed decision. If you are looking for new coverage or just want to get another quote on your existing coverage, reach out to Michael Forster - you will be glad you did!

Gr
Review №19

Joelle was great. Very friendly and helpful with everything that I needed. Would highly recommend this agency to all.

Th
Review №20

Such an amazing group of people. Always looking to assist in anyway possible. Friendly and swift.

Te
Review №21

I have nothing but great things to say about my experience working with Mike Forster and the staff at the C.N. Maranto Agency. Mike helped me get my business, home and auto policies consolidated under one roof and laid everything out for me so I knew what was covered for each one. When I need proof of insurance the staff gets back to me immediately with paperwork. It has been wonderful working with this Agency.

Lo
Review №22

This agency, by far, was one of the worst encounters that I have experienced with an in insurance agent. I called my agent to discuss their online bill paying service. The conversation took a turn and my agent told me I had just wasted 9 minutes...yes he was clocking this, of his time. Well as you can imagine, I was appalled. After hanging up, I emailed the owner of marranto agency, and she told me she was sorry I felt that way. -Really!!!!Who tells their paying client that Im wasting their time??? Totally unethical. This man should have been fired on the spot. But of course, he wouldnt be because of the amount of money he brings into the agency.Well good luck to you Bill Hourigan, I am deeply disappointed in you, and the agency. Oh, btw, Im now with a company that saved me 500.00 on my insurance. So....screw you

Ro
Review №23

Very efficient and thorough!

Information
2 Photos
23 Comments
4.8 Rating
  • Address:36 Hopkins Rd, Buffalo, NY 14221, United States
  • Site:https://www.marantoagency.com/
  • Phone:+1 716-633-1818
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Life insurance agency
  • Motorcycle insurance agency
Working hours
  • Monday:8:30am–4:30pm
  • Tuesday:8:30am–4:30pm
  • Wednesday:8:30am–4:30pm
  • Thursday:8:30am–4:30pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8:30am–4:30pm
Service options
  • On-site services:Yes
  • Online appointments:No
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