I’ve been doing business with ACV for over a year now and I have to say it’s been an amazing experience. Jacob Murray has been the manager that’s been helping me and he has gone above and beyond to make sure we are taken care! How he’s been conducting business has been the sole reason I am comfortable with every purchase! Overall ACV is an outstanding company that holds itself responsible when other auctions would never!

We have been working with ACV for couple years now. Their customer service is super and all issues get resolved quickly. ACV has really nice new trucks and cars. Probably the biggest auction with the most nicest lifted trucks.

Our team here at Oak Ridge Logistics loves working with the ACV transportation team. They are always professional and attentive. They go above and beyond to help us in any way they can and it makes the process of moving cars really easy! With ACV Transportation emails are answered promptly, phone calls always get taken and any problems are solved quickly. In an industry that is far from perfect the ACV Transportation team knows how to handle adversity, it is nice to work with a team that truly understands the way transportation works. I hope we can work together for years to come, it has really been a blessing.

Inventory brought to you buy ACV auctions and their partnered sellers! Great platform that has changed the game!

Recently bought a green light vehicle and when it got here we noticed it mechanical issues that were not listed as part of the sale. I filed an arbitration with ACV and the matter was resolved quickly and professionally. by making a monetary offer to fix the vehicle properly!! Best Auction site that I have ever worked with!!! ACV is a must for the used car industry!!!

Every vehicle I purchased I have to put through arbitration and have to fight for every penny. Most of the time major issues are not in the reports and the vehicles are sold under green light. For example, just bought a car with a completely burned out fuse box and a whole mess of extra wiring which is causing electrical problems throughout the whole car was not in the report and I was told by ACV that this was not a huge problem and they can not accept this for arbitration. Be careful purchasing vehicles and putting your trust in their mechanics.

I own a car dealership and I’ve been buying from ACV Auction for about five years now. Ive bought well over 1000 units from them, and every time I’ve had a problem they’ve always stepped up and made it right.Their business plan is based on transparency and because of their transparency I trust them with my business.They are the best Online Auction in the business. There are no online auctions even close to their integrity.I will always be a business partner with this company because I know what to expect from them…loyalty.

Good customer service. good selection of inventory. great platform to sell on. on the few rare occasions i have had to use arbitration it has always been settled satisfactorily. highly recommend

Very bad customer service, Ive been waiting on titles for cars I purchased for over 5 months, keep getting the run around. This is unacceptable, I need to be able to rely upon the fact that If I purchase a vehicle from the auction that the title will be issued in a somewhat (less than 30 days) reasonable time frame. This organization needs to get their titling dept in check if they are to be considered a reputable source of inventory moving forward.

There was a glitch in the system with proxy bid that I did not put. When I realized it, called immediately to my agent and left a message. No response. Called next day to the office to explain what happened, even tried to pay penalty out of my pocket to keep account active, they promised to take care of this issue but they never called back and just closed my account!!!Unbelievable!!!!! Bought a lot of cars from them, they could show some respect at least!!!

Highly professional staff and absolute pleasure to do business with. I would recommend them to any car dealership looking for a great network of dealerships to do business with and a company like ACV to make it trouble-free. A special thanks to Mike DiMarco for making it easy!

NOT responsible at ALL! Worst online auction ever… Made an offer for $11,000 for a vehicle they tell me they were going to call me back then come to find out the sell the vehicle to their friend for $10500. Not the first time I have had problems with this auction!! Do not recommend at ALL… Don’t trust them!!!Auction ID: 3352562

I bought a car in July of 2020 and still do not have the title for it. This auction is keep feeding us with BS ever since. And looks like a reason is that seller is giving them a hard time to turn in the title. For the past 10 months?! Really?! To me, it seems like you just do not want to fix the problem or your title department just being lazy. Or you care more about your seller than your buyer.And please do not respond to my review with that cliche respond. Here is the ID number for that car: 1834544.Just do what you have to do. Get people involved and fix it. That is all we need.Thanks.

This is the best auction platform out there. The customer service is amazing, they care about the buyer not just the seller, as most auctions cater solely to the seller. They treat you like family and in this business that says a lot. If you haven’t signed up yet I encourage you to do so!!! They have every single online platform beat hands down. Ten stars.

Purchased a vehicle with a bad motor that was not disclosed on a green light vehicle with guarantee. Due to not using their transportation service they did not honor the arbitration. This is in the fine print of the contract but was not mentioned to me by sales rep when I asked if their is any issue using my own transport service.UPDATE: social media team reached out to me, still didnt cover the motor but they did give me a credit of $500 towards the repair as a good faith effort.Overall the platform is excellent and I will be a long term customer for sure. This was frustrating for my first purchase but overall its a great way to purchase vehicles.

I have been using ACV for the last 2 years. Ive found their process and platform to be user friendly. Their arbitration process has been easy to use and has been resolved in my favor on most occasions.

This company is very unprofessional I’ve been waiting for a title for over a month everytime I call someone is telling me something different they are no help and have very bad attitudes I would not recommend anybody to deal with this company.

Joshua Royce and the whole team at ACV has always been great to work with. We love ACV.

You guys are doing a good job. Fees are fair, shipping is quick, descriptions are good and pictures are more then adequate to get a true look. Keep up the good work.

I have been buying from them for awhile, which is a must for any dealership under the circumstances that we going through these days. Lately they been trying their best to hide any defects by putting Green light without yellow so you won’t pay attention to what they written underneath the pictures.Make sure to read everything they write even if they put only green light.They don’t follow the AAA arbitration guide apparently they have their own. You can’t buy according to what you use to in all other auctions.I’m really shocked with the way they conduct there business.Summit auto salesAkron ohio

Lake City Exports has purchased almost 300 units and have sold over 200 units. I feel the description and the photos are accurate and if something isnt right that is within reason they will work with for a resolution that is fair. I have purchased from some other online sites but have made ACV my #1 online site

ACV Auctions has been a huge asset to our business model-they run a very professional auction site and offer great details and pictures regarding their vehicles-There staff from sales, titles, delivery and arbitration are best in the business. I have had nothing but great success with ACV. There team is eager and ready to serve you. I had the pleasure to work with Cole, Lig in sales and Patrick in Arbitration-They have been a wonderful experience. Keep up the great work. Amir at Zen Auto Team

Great company to buy from. Great selection and great online platform. Feel confident when bidding with these guys! If something was missed when you get the vehicle they will honor it, pay you back quickly and have the vehicle off your lot in no time. Thank you!

ACV has been great!!! I have been shopping with them for 3 months now and all the vehicles have been carefully inspected and condition reports done properly!This is definitely the new way for dealers to purchase trade ins / Auction vehicles!!!Kudos to Mike (account manager) for assisting my dealership and answering any questions promptly.Satisfied Customer !!!

We bought a 2013 BMV X3 from here as a running car. When we went to pick up the car, the engine was locked up. ACV was aware of this problem and sold it as a running car. We tried contacting the proper channel including regional manager Ron Sloan. NO RESPONSE!!!! Be very careful purchasing vehicles from this company. AT YOUR OWN RISK. Responding to ACV response, you have or number and ID. Just nobody is doing anything about this problem!!!

I have been With ACV from the beginning, I don’t know how I would fill the lot with inventory without them. Anytime I have a reasonable arbitration claim, the staff is always fair and reasonable to settle a arbitration. I have dealt with Michael Thomasulo a few times, he’s always fair and prompt with his response time, ACV is also a great way for a independent dealer like me to Wholesale some 60 day units and trades. I hope this company continues doing business like they have from the start.

A lot of problems with titles and arbitration they dont respond and arbitration has no knowledge. I have a title that was sold with the wrong miles vehicle Its title was register and tax office rejected the title because miles discrepancy , tax office wont release the title because its fraud. ACV Its blaming on seller and not helping at all.

We are working more and more with ACV auctions as our preferred vendor due to selection and ease of purchasing. Most important is when there is an issue Jason and arbitration team as well as our Rep Kip take care of the customer! Only best thing to having no issue is when an issue is resolved timely and fairly. Thanks for not forgetting the customer.

Terrible customer service! They hang up on you and will not pay for their fake warranty. Do not trust them at all. Manager came in to my Dealership and told me I was right and if he was me he would just stop working with them. They do not care about us Independent dealers at all!!!! Would not give 1 star if I didnt have to.

For the second time they sell me a frame damaged car. Every time I deal with their arbitration team they give me the worst hard time. They deliver the caters late using their own transportation then as soon as I try to open an arbitration they say it’s the policy it’s out of arbitration. How could you sell a car almost $25000 and don’t run an auto check on it ? I just don’t understand. I buy a lot of cars from this Auction and it’s not the first time they do this with our company. We are not a fly by. We have 8 dealerships 8 different locations. I just want to make sure that I am clear on what I am reporting.

As a small car lot I get some great deals with ACV. Way better than the other online sites. Some hiccups with titles but other than that good value overall for wholesale supplier.

I have been a customer of ACV for about 3 years. Today I had the pleasure of working with a young lady named Nicole. I had a few title issues to be resolved, and she did not hesitate to offer her best throughout the call and in the future. Her customer service is exceptional, she out performs any other representative Ive come in contact with, and she is an asset to your organization. Nicole, I greatly appreciate your hard work and dedication to your craft. Be blessed.

I spoke to Gina very positive and Professional.She will do her best to help you out with your issues and she turned my experience around just because of her customer service. highly recommended and A wonderful person.I hope they hire more people like you👍🏻

I’ve been doing business with ACV since day one their customer service and integrity is in the basement I purchased a $60,000 truck I received the title after 30 days titles non-negotiable and they are not willing to do anything about it I do not recommend dealing with Max or his supervisor

Just had a very bad experience with arbitration , i got a car with a green light , one day later the car over heated and i did a claim with acv arbitration. i got a diagnostic report from the dealership stating that the car has a head gasket problem , and sent photos for the coolant reservoir showing the oil intermixing with the antifreeze but the arbitrator from day first his goal was how to close the claim no matter what is written in the report , he had nothing to say just we are sorry we cant assist with this auction id : 3367857

Nothing but bad cars. Everything you buy you will have to beg arbitration department to work with you. If you like spending aleast $1k per car on recon if you are lucky shop here. I have reached out to management several times and no one calls me back. Cant wait until the acv car is off my lot. It was convenient but the only winner is them.

They will mark it green light when it’s has major problems. Then they won’t let you return the vehicle due to their horrible seller friendly policy. We’ve lost thousands of dollars thanks to them. They’ve delivered several cars to the wrong location and tell us our arbitration period is over. I don’t recommend do any business with the they’re all for the seller and don’t care for the buyers. They offer you no help or assistance what so ever. Good luck getting ahold of the arbitration department. Save yourself some money and don’t buy from them.

Superb company! They go above and beyond for their customers! Patrick Haley was a pleasure to work with and is a great asset to ACV!

Ive had great success buying inventory from ACV. We had an arbitration case that was taken care of in a very timely manner with reasonable compensation.

Literally has the worst rules and criteria for an auction. I called them to setup a sellers account with them since I already have a buyers account with them and they told me I have to to be buying 8 cars a month for 3 months to open a sellers account which is kind of odd. They do that because they make more money when someone buys a car instead of sells one on there auction platform, I will not be dealing with them as much anymore!!!!!!!!!!!!!!

Poor managment if you need a title from a big dealer they dont care

Best service ever , love my account manager Marlee if i ever stop by your office ill get you a gift!Verano Motors!

ACV has been the best thing to happen to the auction industry! Their fees are fair and they offer transportation and floor planning. Problems are always addressed professionally and in a timely and fair manner. Our family has been in the car business for 71 years and have seen a lot of change in the industry. This is the most major change and ACV has transformed the auction industry.,

We buy so many cars from this Auction. Every time we need help or support from them. They give us the runaround. Very disappointing Arbitration department. Non responsive sales department. Late delivery from their transportation which all leads to put you out of your arbitration time frame. Disgusting experience.

First off, I won’t start with the bad. This platform is very accommodating when it comes to selling your vehicles. They come to you and do very thorough and fair inspections. Also, I will admit cars bring fair market value on ACV most of the time. NOW, that’s out the way! I’m never the person to bash a company, because everyone has mishaps and makes mistakes, but I’ve tried to get this issues resolved for a few weeks now and gave them another shot. With that being said, I will never sell another car on ACV. The last few weeks every time I sell a car and send the title in there always seems to be a delay in payment. They always tell me the banking ACH has been slow and someone will call me back. Well yes, they are honest about someone calling me back. I do get a call back to say, “oh, your payment is being released you will see it in your account by tomorrow.” FALSE. I just keep getting the run around. It takes 48-72 hours to process titles. FedEx says the package was received Friday. Here it is next Thursday, still no funds. When you are an independent dealer with no floorplan and you sell 5 $70k-$80k vehicles in a week on their platform you expect to get paid in a timely fashion. If you don’t mind waiting a week on your money, this is the platform for you. If not, you’ll be just like me hand selling and taking cars back to the auction where you can get paid in a timely fashion.

Selling cars green light with major issues (rotted frames, massive oil leaks, etc) and then not standing behind them with arbitration. Gave them a shot, but back to Manheim I go. Shame as its easier to buy a car but not worth it loosing money on all the repairs as already stated in other recent reviews.

Run back to in person auction as fast as you can! I spent hundreds of thousands of dollars with acv and lost about half that with bad cars . Arbitration is a joke! No one reaches back to you other than to tell you you own it. Take my advice dont spend your money with them. Wish I could have known before I signed up.

They did sell me a car in greenlight auction with a bad engine, filed a claim same day i recieved the car, they asked for mechanic report, i got it and sent it over and they requested me to take the vehicle to a franchise dealer, that cost me $200 additional cost , and diagnoae confirmingthe car had bad engine ann guess what? Acc turned around and said it is an invalid claim, they are not even refunding me the money they had me spent on mechanics and dealership! End of the story is no more acv, i will warn every dealer friend i have!

This used to be a good platform to buy inventory from, not anymore.A vehicle I purchased was delivered yesterday, I drove it 50 yards and turned straight back to my shop, it was frightening to drive.A quick check revealed all of the transmission mounting bolts had sheared off in the transmission casing, allowing the transmission to move around at will, a very dangerous situation.Arbitration quickly told me that these hardened steel bolts are a wearable item! They refused to help in anyway. I now have a big job I will just have to eat.I’ll definitely be looking at BackLot Cars, Manheim and local independent auctions for my inventory in the future. I’d advise other dealers looking for inventory to do the same.

Purchasing around 10 to 15 cars per month, they are selling cars under GREEN LIGHT and cars have all kinda major problems anywhere from $4000 to $9000 problems. they will offer you crack head prices. 2010 benz E350 needs a whole new engine and it would cost me to replace it for $6,000 and they offering me $2,000. dont do busniess with ACV they all are scamer big time

Ever since ACV has gone public, they have been making the arbitration process a living hell. We bought a vehicle from a dealership that knowingly auctioned the vehicle off for just out of factory warranty electrical issues. We contacted the previous owner to see why the vehicle was traded in and they told us the exact reason and that the selling dealer was well aware of the issue. I filed an arbitration with ACV and I get this living nightmare of an arbitrator named Patrick who tells me “Due to your arb rate being under 5% in the last 90 days, we will allow you to use your own service center to diagnose this vehicle for the warning lights/burning smell.”Well I followed his instructions and send him the repair estimate. He then changed the rules. “At this time, we will need the vehicle to be brought to a franchise dealership as this issue should be able to be remedied by the dealer.”

I have now stopped using ACV all together. I bought 20 vehicles from them to test their product. I have had at least 4 late titles & one that I bought on April 12th that I still dont have a title for. I have been working as an independent for over 8yrs & have had more title issues in with these 20 units than Ive had in the last 5yrs combined in doing business with Manheim. I literally at one point had a line of ACV vehicles parked that I could do nothing with because of their lax title policies. Other auctions get involved & settle things, or will disallow sellers with major title issues from continuing to sell. If you do recon to your vehicles; if you believe in turning your inventory quickly; if you do business the proper way & dont sell vehicles until you have a transferable title, then you may want to steer clear of ACV. Also, I sold a vehicle through ACV & they sat on funds for almost two weeks AFTER they received the title from me before they issued funds. In my opinion, they must be floating the sale proceeds just like they allow their sellers to float their money. The ones who end up paying the price are the buyers & the ones that do conduct business properly. If you run a strict & clean operation, this may not be for you. If you arent focused on the details & are ok with working on the fringes of the car business this may be perfect for you.

DO NOT BUY FROM THIS AUCTION!!!!THEY WILL SCAM YOU!!!THIS CAR WAS SUPPOSEDLY GOOD WITH NO PROBLEMS. OVER $4000 OF DAMAGE!!

Purchasing approx 30-40 per month, lots of Nissan.Got Nissan Sentra 2015 recently under green light. Car had transmission issue, shuttering bad time. Acv asked me to go to franchise dealership and thats what we did. Evantually issue was confirmed by Nissan. Zachary Hessler become our arbitration specialist. After submitting all paperwork he did called me and said he have second appointment for me at another Nissan dealership location further from me. I told him there is no time for me to do so and they can sent out an inspector or arrange pick up and drop off on their own and they have to understand in order to manage decent inventory there is no way to go from place to place to confirm same arbitration issue.Zachary didnt found another solution and car has to be taken again to different dealer, thats insane . Lately its to much time wasting for me in order to purchase good car from ACV under green light and deal with all circumstances.

Excellent Service! Probably the best auction ever dealt with! Super fast response! Matt Cox was excellent to deal with it and I will be doing lots of business with this company!

Best auction there is! These folks have got it figured out. Great customer service. There inspections are done correctly, so you know what your getting. Also , Sol Freeman is incredible to work with. Very understanding and truly cares about my business and my success. Same goes for Rachel Fiske. She makes it happen from New York. You would think she was in the same town as I. Thanks for being part of my success ACV! You guys rock!

Easy way to buy, sure. Easy way to get screwed in a car with an announcement written in a way that seems like the vehicle is green light. Only to find out your about to be 10k upside down in the car and they find every way not to let you out!Get ready to spend big bucks at a certified dealer to get a 3rd party evaluation.... thats the BS they require. Even when the 3rd party agrees, they find their way not to let you out of the vehicle.This is a nationwide pot lot auction, the good news is we can take this to our states dealer board for writing misleading announcements!

This auto auction by far is one of the worst auctions to do business with ive been waiting on titles for 3 months on certain vehicles . I purchased a 57000 ram 3500 I waited for over 30 days to get the title I never received it I put in for a 48 hour cancellation notice and they send me the title one day before the cancellation timeframe, when I received the title the title was scribbled on crossed off and not valid to re-transfer in the state of New York I called the title department and spoke to Larry who agreed that this title was not good and should not have been sent to me. I spoke to many people in this organization To rectify this problem by unwinding the deal which would be the right thing to do at any auction but they did not want to do that because they don’t want to upset the seller, they can care less about the buyers. I do not recommend Acv auction,customer service is terrible. I’ve been doing business with Manheim and Adesa for over 30 years and I’ve shown the title department there this title and they could not believe that Acv actually sent me this title. So now I have a $60,000 truck I can’t sell then I’ve been holding my money up for over a month and they want me to wait another two weeks to a month to get a corrected title.

Working with ACV was excellent through transactions when buying, customer service with phone and email. General atmosphere how they handle business including arbitration works great.

They are so slow with every aspect of the business. 10 days and a car is still not here because they couldn’t figure out shipping for 70 mile ship. Go to pick up another car and it had been sold to someone else. Could at least give me a heads up instead of waiting for my payment to clear and then another 2 days after it cleared for a lousy pickup slip to pickup a car that’s already been sold to someone else. No one has time for this. I wonder how long it will take to refund my money or if they will even do it at all.

Thanks for prompt replyDaniel Schaumloeffelquick and easy to deal with

ACV is revolutionizing the online auction game, they are a great company and stand behind what they say! Would definitely recommend ACV to everyone!

This is a Sellers market Buyers have no coverage. So if your selling vehicles on ACV it must be great! As a Buyer you can buy a car in November and still have no title in Aug. The purchase was floored and interest was paid along with parts to make the car ready to sell. Found out much later no title and no answer! We asked to return the car and they said yes but would not do a thing about the money invested into this vehicle. They still allowed the selling dealer to do business on ACV and we actually ended up buying from the same dealer since seller is not disclosed at the time of auction. Same story again had to wait months for another title. No repercussions to selling dealer Im assuming. As a buyer if we cant get transportation they will take sellers side and force ship for a ridiculous amount of money and when a buyer attempts to pick up at their availability by physically driving 15+ hours to pick up a vehicle if a seller doesnt want to cooperate, buyers are left out to pay transportation again. Also buyers dont get know if weekend pick ups are available until after purchase. We run a small dealer , we dont compare to these sellers but ACV only makes it convenient for them. ACV wont do a thing over this review , but. I hope another small business like us , who basically only bought from ACV for over a year wont do business with them.

As an owner of an independent dealership in California, Id like to give ACV a 5 star review for excellent service, transparency, and arbitration process. Patrick Hanley was excellent to work with on a recent arb and I look forward to my continued business with ACV during this challenging time and positive future. Thanks ACV!

Best Auction so far great idea and 100% transparency!There team is highly dedicated and help in every way !Have best arbitration services and they 100% back it up! Thanks to Matt Cox, for helping us in allot of our problems !

It has been a pleasure dealing with this company! Reps. are great to deal with and the process is simple.

We would like to highly recommend ACV Auctions ! They have an amazing group of staff, and are always just a call away. They provide great services, and have been amazing to work with. All of our dealer clients absolutely love them as well.

In twenty four years in business, Ive not come across any auction house worse than ACV. Their announcements are the weakest and than they do not stand behind any . Their arbitration department has been tamed to say NO and their customer service is the worse. They turn around time to respond a claim could take more than 50 days and good luck with getting any thing even after the claim is settled. They pretty much suck.

I own a local locksmith. Jennifer the district manager called me and asked me to make a key for one of the vehicles they have lost a key to. I did the job as promised, few hours after the call. On top of that, I have the best prices in town and was hoping to do more business in the future. A month later after I did not get paid I followed up with her to make sure it’s all good. She said the invoice that I have sent her was overlooked and offered me to pay over the phone with her card. I do not accept cards over the phone for the security purposes. I said it’s fine, and asked them just to process a check. Now it has been almost 2 month after our last conversation and still no check. I honestly even forgot about them, until I was going trough my invoice book today for other reason. It’s just sad that it looks like somebody is not doing good on the accounting part. So be careful when you do work for the company and make sure you get paid on time. I give them a 300 credit score!

We have purchased over 160 cars from ACV and have been happy doing business with them. Seems that the company was growing but their level of customer service and care has been dwindling. Finally we ran into an issue with a vehicle ran green light with 130k. We were asked to take it to a legitimate mechanic and found at the vehicle needed an engine repair of $2,000. ACV sent a third party inspector out to verify the repair. The third party confirmed that the only remedy to repair the vehicle was to use the mechanics recommendation, which was $2,000. At this point the arbitration policy of A single mechanical defect with a repair cost in excess of $500. Should have made the purchase void or causing the auction, as a middle man of this transaction, to fix the problem. ACV decided they were not going to honor their agreement and said it was up to me to fix the vehicle. I spoke to our Representative and he completely agreed with me that this should be fixed by ACV but said upper management would not budge on their decision. So if you would like to do business with an auction that acts like a Warranty company that will find any loop hole to take the burden off of their hands, this is the company for you. If you would like an Auction that stands behind their business practices and understands that they have legally involved themselves as a middle man, you may want to keep looking.

I not trust to acv.quality junk yard. they lost to to much new car dealer they have to much trick.good for sale bad for buy a car. donth by a car acv .

As a used car dealer, I dont compromise the condition of the vehicles. ACV make my purchase very convenient. The inspection, details and Arbitration support is the best a dealer need. Further, the best of the best is your account manager excessive support at all time. I am so lucky to have Xiena Chu as my account manager. Professional, supportive and full of positive energy. I am so so much grateful to ACV for helping me to grow.

ACV Auctions have consistently resolved our arbitration claims quickly and to our 100% satisfaction! Mike Kiebzak was our claims rep and settled our claim quickly and fairly!

Their Arbitration is a joke! I purchased a vehicle FULL GREEN LIGHT. I used their transport. When the vehicle came in, it had NO coolant. I contacted Arb and they asked me to take it to a 3rd party. I did and it took them 4 hours to clear the stop leak that was clogging the system. they paid for that but it did not fix it. The car was still overheating. It took ACV days to get back and by then the 3rd party shop had filled their schedule. long story short, ACV closed the claim without my knowledge, they are not covering the claim, and the vehicle needs thousands in repairs and now I have been without this car for over a month. Will never have faith in this company. We trust them to inspect our purchases well because we cannot be there in person. I understand that there will be human error involved, but the company should back up their mistakes.Today I was at a local auction and Overheard a table of 4 dealers complaining about arb issues with ACV. Think twice before using them, it may cost you thousands and tons of time.

Mike Thomasulo did a great job and was able to solve both issues that I had! I had an issue with the 2007 Tahoe & an issue with the 2014 Ford E250. He is extremely helpful and goes above and beyond to help with your problems. I am extremely happy and satisfied with my interaction with him. Keep up the good work!

I have found that selling vehicles on ACV is Easy and Fast. Prices are inline with the market and sale fees are fair. The inspectors do a better job than our appraisers, sales rep and deal reps work with the buyer and seller to put deals together.

The team here is Houston is great to deal with, they are available for me when I need vehicles inspected and my dedicated Rep. AC and I work very well together on strategy and timing to sell my vehicles so that we maximize our results. If you are still using brick and mortar auctions to buy/sell your vehicles you need to get up with technology and switch to this digital platform. I dont see a world where you can exist in the car dealer business without it now.

I have been buying from ACV since the pandemic started and it has been a life saver. Phil Stasiak was my representative initially. He was absolutely amazing, he would make sure the dealership was tended to in every sense. If I needed help with a car or a title, he was there. Then once he was swapped out with another rep, I didnt buy as much until he was reassigned to my dealership. Sometimes it is not the company or business you are getting service from, it is the representatives that are hired by that business. So kudos to ACV for giving me back Phil. He is the real deal. Just dont take him away and make sure new hires learn from him.

Horrible customer service and they dont vet their sellers. Purchase a 40K Vehicle and the seller refuses to produce the SUV so our transport company can pick it up. ACV says It is your problem and closes the arbitration.

Ive generally had very good experiences when dealing with ACV, but Ive had some issues with arbitration or things being unannounced when being sold. Ive been burned a few times but I think the good balances out the bad, I would advise people to just be careful when buying

Considering signing up? Beware. Inspections are doctored! My last few units were “Green Light” with no issues reported. Delivered with bad transmissions. Get this, they offered me $1085 refund on a 2014 BMW and said that’s what my cost should be to replace a transfer case, and wouldn’t pay for the brake lights flashing, headlight ballast, reimbursement for hours of diagnostic time at the dealer, etc. and still charged me the $300 auction fee.

Worst experience ever. We purchased so many cars from them the last month. 3 cars had issues. I tried to reach out to my rep. Which she normally don’t answer till the next day. Zero customer service. They ask you to get diagnostics then they decline to pay. You have ten days to report a problem than they deliver the car on the ninth day at night so you don’t have a chance to check the car then when you call about an issue that is not listed they say no. 3 issues only last week which cost me almost $2000 so far. The rep. Responds the next day off course with an excuse and then NO then sorry we can’t help you.

Great Platform. Always great service. Our Rep Phil Stasiak Has been amazing and the Arb Crew Matt, Phill especially Lisa Vivian.

They try to hide some problems on the time of the inspection because they know they can close the arbitration claim without pay. Fraud .arbitration did know anything about cars they ready to answer any questions before you ask.

We are a small dealership in Philadelphia PA . We have purchased over 900 units using ACV auto auction, for last 2 years , All have been great units for our store. The few issues we have were resolved quickly, BIG thanks to our representative Phil Schaper his always there to help if something slips through, extremely professional at what his doing! 5out of 5.Thanks Phil!!!We look forward to keep our partnership with ACV and our rep Phil Schaper.Car Time Inc 🏎

I worked with Patrick Haley recently on an arbitration and I’ve heard it can be a nightmare for some people.. I personally haven’t had that experience but I want to especially shout out Patrick he was so sweet and pleasant on the phone I think he genuinely enjoys his job. He was very respectful and attentive and would get back to me within minutes.. I never do surveys or reviews so I just wanted him to get the recognition he deserves.. thank you Patrick!! I wish you the most successful career and happiness in life

All my transactions have pretty much been seamless and everyone from my dealer rep to arbitration has been helpful and easy to contact .

Worst auto auction ever bad experience in all area

I purchased over 200 unit from ACV FOR THE PAST 20 months , it’s the time to give review , they are professional, extremely helpful , thank you ACV teams

Love this auction best app in the car game !! We do all of our selling on it over ove or in lane!!! Also my man Adam Siedlecki is the best in the business!!! Nothing can stop him from getting our sold list packed up with sold cars!!! One call is all it takes no matter the time of day. Appreciate all you do Adam !! #MrCloser #Mrsold!!!!

Where do I Start..2015 I started a small business going to auctions buying cars, As I’m sure you all know finding good cars at the auction can be very difficult. My mechanic sometimes makes more than I will on the car. Aside from ACV Auctions being so convenient to buy they are 100% behind what they say about the car. Everything you buy you pretty much know beforehand issues or no issues . If you don’t mind fixing small stuff that’s great. If you are like me and you just want turn key then this is the place to buy your cars Hands-down.And talk about speediness you have a problem it’s resolved in a day or two.As of now I’m hooked on never shop anywhere else... These guys are the future of Auction buying.....

Its been a positive experience dealing with Matt Cox.Thank you. Dan at Route 38 Auto

Great place to buy a cars! I have had good experience with them so far, better then other online auctions. I like the way their arbitrations works, if they didnt mention it, they usually compensate you to solve the issues. 5 star arbitration I would say. Thank you guys!

Very good buying site! Do not not buy any extended arbitration. I bought a green light vehicle and purchased arbitration, had engine problems and they considered it wear and tear. Waste of$270 for arbitration that does nothing.They also double sold a car which I purchased and took them 8 eight months to send me a title

They started off good, but now that they have expanded in our area i have vehicles showing up misrepresented, damaged, turn in repair cost or replacement and they want to debate it, make offers not even half the repair and just say take it or leave, had body shop bid 2209, they offer 972 to settle the damage, another one had parts taking off truck they offered nothing said my problem, buyer beware they are not honest

I bought a 2005 Chevrolet Silverado from ACV at green light and I selected ACV transportation, the milage was 154052 on the truck, once I receive the truck the transmission was bad and the milage was 154480 on the truck, I called to the arbitration for bad transmission, They told me to take it to 3rd party for diagnose, I tow it to Chevrolet dealer, They found a bad transmission on it, I send the Diagnostic forms to ACV, The arbitration team told me you drove the vehicle more than 250 miles We are not able to take care of your truck.Please check the milage on your vehicles when you received it from the Seller.

First time purchasing with this auction. Terrible terrible service. I would not recommend this website to anyone and if you run a business, it should be organized and put together. If a dealer doesnt give you the permission of posting their car, then dont do it. I recently won a car from this site. I drove 75 miles to the dealership to pick it up and then the man at the dealership says he sold the car. Extremely disappointed and not here to spread negativity but I am filled with a lot of disappointment. My time was wasted and My hopes were brought up for no reason. I. dont appreciate the way this auction works and I really hope they get themselves together because things like this should NEVER HAPPEN. Thankyou. and this is why you have multiple bad reviews !

I like how in the arbitration department works diligently with our Dealer when we have an inconvenience with a vehicle that is defective, they always try to give our best and help us solve our inconveniences. The arbitration department has a very good team always with the provision to help and solve the problems especially Mr. Jason Emmick and his colleagues do an excellent job.

I been buying car from acv more than 2 years most people works there is very friendly and helpful other than Philip Richardson he is handling arbitration i was gonna give 1 star because of him but it will be not right. I bought Buick Enclave fail for inspection i open the arbitration and he was the handling my case he told me take the car dealership and diagnose it i did they find the problem steering rack is leaking he did not accept the diagnostic he let me go to buick dealership 3 times( spent 700-800 to explain him steering rack is leaking) I bought the car 4 weeks ago and still arbitration is open he is not helping for anything

I bought a 2018 green light 1500 ram 48K on miles. The truck would not start when transportation went to pick up. It would turn over but not start so we arb it. Jeff from arb. calls me and says they are a green light seller that is insured by ACV. So the selling dealer has no responsibilities to making it right PLEASE TELL ME THIS CAN NOT BE REAL????