Customer service really sucks at this location! I was trying to return a product I had bought at another location but they claimed it wasnt on the receipt. I use to shop here but after this, I am not coming back and spend a single cent. Dont waste your time going here specially if you are returning something they will waste your time. Support another location they are independently own.

A very unpleasant woman seller, behaves arrogantly, as if you do not care, answers questions reluctantly and incomprehensibly. I stood alone and waited for something, while they were doing something of their own, in the end I got tired of it, turned around and left for another storeA very unpleasant woman-seller, behaves arrogantly, as if you dont care, reluctantly and incomprehensibly answers questions. I stood alone and waited for something, while they did something of their own, in the end I got tired of it, turned around and went to another store

Orlando at this location was absolutely amazing and so so helpful!! My wiper blade bolt came lose and as Im pregnant and have an HR drive home he really earned these 5 stars by showing outstanding customer service!!! Thank You so much Orlando!!! Keep this guy around!

Great service! Manager was very professional and was able to help me out👍. Thanks!

People here are helpful and listen to you.

Sold defective licking tire inflator Claudus said no return .. why that can’t sell it because it’s open !!! not making sense here (sorry for miss spelling the name ) just know this whatever you buy from here there will be no return.

This guys at the auto zone are the best ever!! They go out of their way to help you. Danny the store manager Danny Avila was great Gladys the the commercial manager on top of her game!!They are great people that are there to help I will refer and recommend this auto zone all the time. That’s why I always keep returning to this store one of the best!

Sold me wrong battery and refused to exchange to the proper one.

Very friendly and helpful staff

Excellent experience. Professional, friendly and very helpful. Young man by name Abdul helped me to repair battery and job was done quick and professional. Very Happy ☺. Big savings. Thank you so much for all your help!!!

Its free to run codes and get a diagnostic on your car here! They will tell you on the spot what the issue is and where you can go to get the work done.

Professional, friendly and helpful. Amazing experience, big savings. Young man by name Abdul helped me to change battery and the job was done quick and excellent service. Thank You so much for all Your help !!!

Parts have defects. Awful service. Its not customer focused place.

Danny was such a big help! Very friendly and courteous! I will definitely be back at this Auto Zone in Buffalo Grove!

I came into the store for assistance with my battery. I needed someone to take out the battery to see if it needed charged because my car wouldn’t start. Danny the store manager was very helpful and he assisted me by coming to my home to take the battery out of the vehicle and bring to the store to see if it needed to be charged. That was really nice of him to do . Because he didn’t have to do it. It was myself my daughter and sister all females who had no idea how to take a battery out of the car. We need great people like this in the world that would go out of their way to assist some females ! Great job Danny we will definitely be coming back to this location for any of our car needs

Good service 👍

Best experience and very professional/helpful service. Smart suggestions, best savings. Abdul helped me a lot.

Amber was friendly , helpful and very knowledgeable! She took fantastic care of me and even explained everything as she did it so I could understand what the process was, and didn’t give up on changing the bulbs for me even though it was hard to access and remove back light! Top notch customer service! I will continue to visit this store happily !

The manager switched out my battery for me in like less than 10 min and very friendly great service thank you so much!!!!

Danny is the best. He was able to replace my battery that was stocked and nobody could do it. Very professional and pleasant to speak to. Highly recommend.

Danny is the man if it’s not him Gladys gots you on anything you need love this store

Excellent experience today!! David helped me find tail light bulbs and windshield wipers for my daughters car. He even replaced both the wipers and bulbs for me. What a pleasant young man!! I highly recommend stopping in for your car needs.

We had an amazing experience with Daniel and Miguel. My headlight was out on my 2011 Versa and they both helped out, ensuring my safety and preventing me from getting a ticket. I am terrible with car repair, and they really saved the day. Exceptional service. Highly recommended.

7.42AM and store is still closed

So glad to see David the store manager at this auto zone! Was sad to see him no longer at wheeling since he was always so helpful and ran a great team. He seems to have a new great team at this store. Will drive now to this location for their great service! Amber and javie were very helpful and accommodating too!

Went in this afternoon and received some great service. First from the woman who looked up my headlights and showed me where to find them. Then David installed my headlights on the spot for free, much appreciated thank you!

Excellent customer service! Staff is very knowledgeable and store is very clean. They are willing to make sure customer service is a priority.

Poor customer service

Danny a. the store manager is the man walking in I was greeted by him asked how I can be helped told him I need a light bulb to be replaced he said of course with out hesitation I was already turned away by the competition he went outside in the cold weather got it done smile and all great service like this needs to be recognized I can say I will come back many more times and not waste my time at other auto part store get in the zone

Rude staff !

Parts not in stock, people behind counter not helpful. They acted like it was an imposition to be asked a question, or to help a customer find the right part! Wont be back!

Good to know they offer some free services as battery check.

Went there for new wiper blades. Amber was so helpful! She even helped me put the new blades on and showed me how for future reference.

Very knowledgeable staff and well stocked store.

Helpful staff, and fast visit.

Terrible service