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540 McHenry Rd, Buffalo Grove, IL 60089, United States
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Is
Review №1

HORRIBLE customer service, Oct 1 @ 9:51PM man in neon pink shirt was impatient and condescending.

To
Review №2

Getting stuck in a drive-thru car wash isn’t great. When calling the attendant and the response “come in I have two people waiting” wasn’t expected or comforting.Corporate contacted me assuring me that staff would be trained better, they would look into the car wash and offer a gift card for the negative experience.

Au
Review №3

Do not go inside to make a purchase! This place has the worst customer service. I grabbed 2 sodas. The sign said 2 for $3. When I got the register the cashier said my total was $4.60. I was confused and asked why I did not receive the sale price. The manager on duty said it was for Pepsi products only. I disagreed and took him to the back where a Coca Cola sign clearly said 2 for $3. He seemed upset to have to give me the promotional deal.I will purchase soda or any non gas item from Walgreens down the street in the future.

Ma
Review №4

Worst customer service EVER!!!! I asked the guy how do you input your Mariannos savings at the pump. He tells me that I need to press the loyalty ID button. So I go back to the pump and no loyalty button exists. I go back inside and ask if I can just pay inside so that I can use my savings (which are $.50 per gallon), he says to me Yea, I was going to say that, since I know how to do it inside. He then proceeds to tell me that I need to prepay.....fine. I tell him $40 trying to guestimate how much gas I need and he says to me whatever you dont use it wont charge. I tell OK in that case do $50 to be on the safe side.....he then tells me I already put in $40 so just put your card in and I asked if he could cancel and do $50 he gets frustrated and starts pounding keys on the register and mumbling under his breath and basically yells put the card in the card reader, I tell him at what point do I give you my loyalty number so that I can get my savings.....He blows up and screams at me CAN YOU JUST STEP ASIDE AND LET ME HELP SOMEONE ELSE.....not a problem.....you dont want my money, I will not give it your station and will make sure that everyone else knows about your nastiness. There should be an option for NO STARS!!!!!

so
Review №5

Evryweek i call they dontt have the cigarette i live far away drive one hour just to go there.

sh
Review №6

Never going to this gas station again!!

Information
4 Photos
6 Comments
2.5 Rating
  • Address:540 McHenry Rd, Buffalo Grove, IL 60089, United States
  • Site:https://map.bp.com/en-US/US/gas-station/buffalo-grove/bp/69871428215406008900100000000000
  • Phone:+1 847-229-1760
Categories
  • Car wash
  • ATM
  • Gas station
  • Convenience store
Working hours
  • Monday:7am–10pm
  • Tuesday:7am–10pm
  • Wednesday:7am–10pm
  • Thursday:7am–10pm
  • Friday:7am–10pm
  • Saturday:7am–10pm
  • Sunday:10am–10pm
Accessibility
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
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