I took my car to this dealership for oil change. I was told that I needed tire rotation also, transmission fluid, alignment, and new rear brake pads need to be replaced because they are already very thin. I forgot the exact measurement the service person mentioned - something about 3 inches I think. I chose the oil change and the tire rotation only because I couldnt afford the other services yet. I was told my bill would be ab9out $128. When my bill was handed to me, it was for $258.45. When I asked why, the service person named Claudia said it was a package. I took my car to PEP BOYS for the brake pads and alignment because their quote was lower. PEP boys inspected my car and they said the brake pads are still very good with 8 and that I didnt need any alignment. Also, that for oil change at $69.00, they also include rotation free of charge. I will never go back to this dealership again! And to think that we had bought all our Honda cars from them ever I got here in the States.

I love the new online communication system you guys implemented. It is perfect for this pandemic era and very convenient. I am also glad that your carwash finally fixed after so many years.

This location has improved in honoring the service appointment time. The wait this time was only 10 minutes. The service was very professional but I did have to issues: 1). The service attendant had a difficult time locating my key which resulted in a ten min. wait; 2) my vehicle was not washed as I had requested. Overall, the service here is improving but the totally satisfied customer experience not there yet.

Called for 30 minutes to try to get through to the Service Department. It kept ringing for 5 minutes then hanging up on me. I kept calling Parts to let them know Im not getting through and they said Im in Parts I cant do anything, Ill try to transfer you again. So he transfers and the same wonderful cycle.This is extremely unprofessional, battery went out days before the warranty and I cant recall which Honda I was serviced at. Having so much trouble getting through just to ask a quick question is something else. I finally got through as I finished typing this, but still will never get that 30 minutes of my life back. Finished the call with Service Department, turns out it wasnt that Honda dealership. Hopefully I dont have so much trouble with the others, if I do, Ill definitely let everyone know. (:

Thank you for the excellent service that I received through my Service Advisor, Chloe. From the time that I arrived for my appointment until the time I drove home, the entire process went seamlessly. I appreciated Chloes timely texts to let me know of my cars status and the electronic checklist that allowed me to review and select recommended services. In addition to facilitating care of needed auto maintenance, Chloe went the extra mile to link my new phone to the Bluetooth system. Thanks so much for doing that! It has been 5 years since purchasing and servicing my car at Buena Park Honda. Each time I have brought in my car for service, I have been impressed with the commitment to customer care and service. Keep up the good work!

Second time bringing my wife car(non Honda) great service..New management. Even the service director greeted me and was very polite. No wait longer then 10 minutes . Alex Luna was also very helpful.. coming back for sure.

This is the first time I’ve been here for service and it wasn’t good. I dropped my vehicle off at 9:00 am and was told it would take 2.5 hours to complete. Around 3:30 pm when I realized I hadn’t received a call or any communication from the service advisor, I called to check the status. The rep on the phone asked if I remembered who helped and I couldn’t, then placed me on hold that went to voicemail after some rings. I called back to hear laughing when the rep answered again and I asked for the service dept and once again I was sent to voicemail. I came up there to find out the status in person and was told my vehicle had been ready since 12 pm or so and that the advisor had sent a text. I did not get a text. Usually the advisors call and if I don’t answer they’d leave a voicemail to let me know it’s ready. I wasted majority of my day waiting on my car to be ready and all I got was “I apologize if you didn’t get my text but I sent it. That will be $72 please”. It’s obvious I didn’t get any text or else I wouldn’t have called twice and came up there in person to check face to face when I couldn’t talk to anyone the two times I called, which I shouldn’t have to do. So yes, this experience was not good.

Israel was very professional and informative, and their service technicians were very efficient. They completed my maintenance much faster than I expected. I will definitely return for future maintenance on my vehicle.

I’ve recently traded my 2016 Kia Forte, for a 2018 Honda Civic to be honest I was pretty nervous about coming here since I had a previous bad experience with Hardin Honda,I honestly thought they were all same. Buena Park Honda they go out for you all the way especially if you have fair credit and low equity on your vehicle. I am thankful for Gina ( financial manager who helped me get the lowest car payments and found me a bank who was willing to work with me:) I also recommend Heidi she’s one of the sales person she’s very generous and willing to help you out. Thank you Honda once again for my new car 😊 I love it

Service performed: Recall #19-076:6DE00 Takata Honda Passenger Side Airbag Inflator. Did a great job in a timely manner, professional and friendly.Thank YouPaul Escobar

Really great experience and they even washed my car! I highly recommend getting your car serviced at Buena Park Honda.

Very impressed with Buena Park Honda. Yessenia Cortez was my service advisor, and she was awesome! Professional, courteous, knowledgeable, and efficient - all of the attributes that you want from customer service! Thank you for the great experience.

Israel was very professional and thorough. Waiting area was nice and clean. I will definitely be coming back.

Julio Cajas was my sales representative and he was awesome. He made sure we were happy with choosing Buena Park Honda as our source of purchasing a brand new Honda and I am so glad we did. His professionalism, customer service, and listening to our needs were all meet. He is the Helpful Honda Person that you see in real life.I strongly recommend anyone looking to purchase a Honda to go over to Buena Park Honda and ask for Julio Cajas.

This was the best car buying experience I have ever had. Channy was so helpful, friendly and knowledgeable. I also had a very pleasant experience with the finance department. I would highly recommend Honda, Buena Park! Thanks for making it so easy. I love my new Honda CRV hybrid!

Today was beautiful. The way its supposed to go. Get there for oil change, checked in and out in 45 min. A good day.

Everyone I encountered form the Service center person all the way to the Accounting Dept. assisted me in the most gracious, and timely manner.I want to to especially acknowledge Claudia Ramirez. She went above and beyond to assist me in getting all the work I wanted done completed on my car. . She kept me updated ,via texts ,in timely intervals. Claudia contacted and made an appointment with an Uber driver. I had a very professional Uber ride with Noe. Claudia is the essence of professional. I sincerely appreciated Claudia’s dedicated effort on my behalf.When I came to pick up my car Claudia was with a client. I went to to the accounting desk and was helped, seamlessly by Rhonda. Rhonda went to Claudia’s desk, found all the papers and helped me in a completely professional manner. I had to spend a lot of money and it was made much easier by the efficient, kind, and dedicated staff at Buena Park Honda. Thank you. Sincerely. Barb MACKLIN, Fullerton, CA

Great service, Chloe was great at helping me diagnose my issue with my CRZ cant thank them enough.

Awesome service place better than norvees

Absolutely the best customer service compared to all the other Honda dealerships in Southern California hands down!Thank you for your fast and friendly service

Great service as usual. Service advisors are professional and knowledgeable

Service advisor Alex Luna was very helpful and answered all question we had.

Very good service and great customer service for customers.

Front desk need to have a class for customer service

Courteous and knowledgeable, work done in a timely manner

Poor customer service. No ownership and accountability. Last time I will come here. Going back to Hardin even if it’s a little farther. Worth the experience. Do not come here.

Great service. Took my car at 4:00 Pm. Technicians work in my car and finish the job even its closing time. Its greatly appreciated. Thank you Buena Park Honda.

Let us know the costs and whats available!

Alex was amazing and very helpful!

I contacted this dealership during my recent car shopping.Nora Anaya is professional, helpful, and reaches me out regularly. Although, due to the travel distance, I decided to purchase the vehicle locally, I am still impressed by their services, and their price quote is among the best that I have received.

Gina (finance lady) was rude and unprofessional. Kept trying to sell us unnecessary warranty package after we had already declined.

Went there with an appointment for a Recall service but was turned away because there were only 3 service technicians due to COVID19. Hope things are better when we return.

I had a punctured tire that needed to be replaced No big deal Right Well my tire was not available at several tire stores including Costco. Hector in parts located the tire Maria in service made it happen They kept in contact with me through the whole process Very professional and friendly Highly recommend

Their service is very good..but the wait time is ridiculous...went in 10:45am & out 1:50pm..for a simple oil change.....

I went to Buena Park Honda and was told that I needed to have my evaporator fixed. I got a second diagnosis and was told that the condenser had issues. Im disappointed that Buena Park Honda did not fix my condenser as specified under the 10-year Honda warranty.

France helped me and my daughter get a new car. He’s very honest and thoroughly about everything. All the staff are super nice.

The staff is doing what they can to get my service finished in a timely fashion. Nothing more I can say about that.

Buena Park Honda is the only one left that service PAX Tires. Amazing!

AC has gone out twice in my vehicle in less than a year and service manager does not want to help in any way. On top of it he dared to give me attitude over the phone. Very unprofessional and classless! Will not shop with them nor service my vehicle with them any longer. This place is a joke along with their bunk management. I am looking into getting an SUV in a couple years so i will make sure not to go back to this dump! Zero stars!!!

Better than Hardin honda service !!! Some prices kind of expensive more than other service stations ,,, should be less or at least same !!! They have a board inside saying their service are high ????

I will never go to Honda Buena Park. I actually drove all the way down to Norm Reeves Honda in Irvine to service my car properly. If you have not noticed, Honda Buena Park has many turnovers in managers and workers, that says a lot about the dealership service department and management.

I would rather Not

I made an appointment but still had to wait more than 2 hours just to get an oil change. They should have an express oil change service. Never coming back to this place again!

Our service man was wonderful his name was alejandro

I bought a replacement sun visor for my car from here. They told me I could pick it up on a certain day and theyd install it for me with no appointment since it just snaps in. I get there on said day and nobody knows what Im talking about so I get put in the walk-in line just to wait for over an hour. Poor customer service. Luckily a manager checked on me and took care of things, but the person who checked me in was very rude.

Very misleading last time I lease a car from here

Great service and friendly customer service

Joshua is nice

They treat walk-in customers like dirt. Never coming back to this place.

Lacks Customer Service

Israel took good care of me my car, thanks again for the great service!

Very displeased with the customer service experience. Car was serviced properly, but the employees they hire all act like teenagers speaking foul language, take their time to attend a customer and forget to do certain things being asked. They really need to improve their management to improve their customer interaction. they forgot to wash my vehicle after they delivered it. I was offered this service so I did go back and complain before getting in my vehicle. It was ready in five minutes, very poorly washed. Why offer the service if they dont want to please a customer.

Sent a coupon in the mail for an oil change. When I go to redeem the coupon, they say it doesnt apply to my vehicle since my car has synthetic oil. I drive a 2012 Accord. If a 9 year old car doesnt qualify for the coupon, who exactly are they advertising to? Just a sneaky ploy to lure you in with a coupon price, only to upcharge you 3x the cost after the service has been completed.

Even if there is a shortage of cars and cannot be sold, this service does not seem to be the case.

Well