I called to get service at my home and the lady who answered the phone wasnt friendly at all & offered no help. Im obviously calling because I need an expert and I dont know what Im doing. I explained that and her response was uh huh. You cant expect to get business with service like that.

After an unsettling experience, the owner of the business called me and made it right. He was very professional and understanding and I very much appreciate him contacting me personally.

The team that came in and cleaned the HVAC system was great. Answered all questions, thoroughly explained the process, friendly, took great care to protect surfaces and furniture, left my home with a clean pick-up when finished. Very pleased with the overall process and service. Office staff very responsive as well. Would use Servpro again in the future and would highly recommend for HVAC cleaning to others.

Very unprofessional!  Crew members left their lunch trash and water bottles in our yard and home. I even found one of their shirts in my laundry!I have health issues and our home is still full of mold! (And water damage) Would NEVER use or recommend!

Our home flooded due to a faulty toilet part. Servpro college station came out on Sunday and within 2 hours they had the water out and 42 fans running to dry it out. Austin and Jake did a great job on the water cleanup Charlie Ham was awesome to take over the repair end of it. He always took my calls and text promptly. He cared so much about the repairs and gave great advice. Our contractor was Judd Allen and he also rose above expectations. All of his subcontractors for each detail also did a fabulous job. Ross and Mike on the floor install were great, our painters were also very good. The final cleaning detail ladies were beyond belief to clean up all the dust created via the tear outs , sheetrock, and refloor job. Servpro also was recommended by our insurance adjuster via he had worked with them on other post property tragedy and they had done a great job. To me that was a great recommendation. I highly recommend them for all forms of property tragedy they did a fabulous job. Thanks especially to Charlie and Judd!! The world needs more men like both of you.

SERVPRO was an amazing company that we had the pleasure of working with. Their staff is so incredibly considerate and so detail-oriented. Are home burnt down last year and SERVPRO was there for every step of the way. They were patient to my many questions and went above and beyond to make sure that we were happy and very well taken care of.

Very professional and easy to work with. They called as soon as notified and a crew was here in 1 1/2 hours. Their employees did a very good job.

We had Kenny do an assessment of our building and we were so impressed with his professionalism, friendliness and wonderful interaction with our staff. He was punctual, very knowledgeable and offered some helpful tips for ensuring we offer the best conditions for our staff and patients. Would definitely recommend Servrpo to anyone who needs prompt and friendly service!

I have had numerous issues with my home over faulty equipment and leaks. Servpro always comes through for me. They are kind, professional, and always go the extra mile to take care of me and to answer any questions I have. Truly amazing team! Thanks for everything guys! You rock~

Weve had the sad occasion to use ServPro several times. Each time they became champions in our cause. They changed a bad situation into a workable solution. Their response has been quick and efficient. Their personnel are well informed and polite. They have the skills to understand people in stressful situations may need a little time to think things through. They are patient and professional. In each situation they have made us feel better.

We called ServPro when our house flooded. They provided fast, courteous service. Austin was very friendly and answered all of our questions. I highly recommend!

Being friendly and efficiency go a long way in business and this company shows a great deal of both! Very pleased with the office staff and technicians at Servpro!

Living in Bryan/College Station and serving on city council, has me out in the community a lot. I have heard stories of ServePro of the Brazos Valley repeatedly. They are run by local Aggies, have the tools to tackle large and small jobs, have a warehouse to store items for clients, work with a ton of experience, and run an ethical operation. In particular, Austin and Burt were so great to deal with, when my father’s home had water damage. They had him taken care of so fast, and the job was done thoroughly. I recommend them often.

This Servpro crew is the best! We have had 2 incidents that they took care of for us, and both times we had nothing but the best service... quick response, they got everything cleaned and packed, and were professional and super courteous. They made our tragedies not seem as tragic once they were done, paying close attention to the smallest detail... I would highly recommend using Servpro of Brazos Valley to any of my friends! They are a true blessing!

The owners and staff at Serv Pro have been professional, knowledgeable and a pleasure to work with. Their staff is prompt and courteous and went above and beyond to assist me with our crisis.

I have used Serv pro of the Brazos Valley numerous times and they have always done a great job! I Highly recommend them!

The company was nice and professional took care of my issue quick, I highly recommend Servpro and the owner to everyone.

Servepro came out of town to help us when our lakehouse flooded the same day we called them and did a fabulous job with our home restoration! We couldn’t be happier with their service.

Had a great experience with this company they were quick to respond and very polite and stayed in touch and made sure I was happy from beginning to end highly recommended

Came home to find floors of 4 rooms (carpet and wood) soaked by faulty A/C drain. Was told by insurance company to call SERVPRO in Bryan. The on-call professional told us the following:-If there isnt 1-2 of standing water its not really an emergency.-That Huntsville was a long way to drive on a Sunday.- Hed see us on Monday morning.Great concern for our home, dont you think. Thanks for understanding the stress of soggy floors, but Bryan Servpro may want to re-word their online ad.Change your ad or live-up to the promised Servpro in Bryan.

My experience from servpro was TERRIBLE!! To many people in my house talking instead of working!. And dont get me started of management some of the rudest people you would think being a paying customer id get more respect. Well who ever is reading this review I advise you not to those this branch of servpro

I would highly recommend Servpro Brazos Valley to anyone anywhere. I have had to use them on 2 different occasions only to have my expectations exceeded each time. When you need Servpro it is generally not a good time (our A/C broke and flooded our home) But one call to them put me completely at ease. They were there within an hour! Fast, Friendly, Professional, and literally no trace of anything when the left!! I was and have always been amazed by their professionalism. I felt they went above and beyond for me and my emergency, which only makes me believe they do this for everyone. Thank you Servpro for your great service and getting our life back in order Like It Never Even Happened

This company was rude and unprofessional. I would NEVER use this company. They complained numerous times saying there was no reason for them to be here. I had 2 busted pipes. My insurance adjuster required us to make sure there was no moisture left. I thought this company checked for moisture and used equipment to dry things out. So, their job is to check for moisture. They shouldnt complain. We used Blackhill Restoration from College Station first. But, our adjuster wanted us to use Servpro. I will definitely use Blackhill in the future. I refuse to use Servpro.

After experiencing flooding in my home, I called Servpro. They arrived when they said they would, but offered no estimate of work to be done before doing the work. Since I’ve never had any vendor not provide an estimate first, I assumed I would receive one. I never did. When a very large bill came in, there was no itemization or otherwise breakdown of charges billed. Because I never received an estimate, I had no idea what they were basing the charges on or how much I could expect the bill to be for the amount of work preformed.I called Servpro to go over the bill. I had a lot of questions since no itemization was provided. They put me through to the manager. He became immediately rude and defensive just for my having questions about the bill. Had I been given an estimated of the work to be done at the beginning, I would never have had to call with questions about what they charge for which service in the first place. Mr. Jerk informed me they only give estimates if the client asks! I have never worked with any service provider that does not automatically provide an estimate of work to be done. It isn’t just common sense. It is one of the most basic levels of customer service that is provided as a matter of good and fair business practices. After a great deal of the manager’s disgruntled attitude, he grudgingly took off $156.00. I didn’t think this was a fair amount compared to how large the bill had been, but once again, the manager couldn’t even tell me what this amount he deducted was based on. It lead me to presume he simply pulled this number out of his ear and had nothing to base it on.I got in touch with one of the owners. She was a great deal more professional and customer service oriented than her manager. She seemed to think that because he has been there for twenty years, that was the answer to why he treated me so badly on the phone. She also stated that her manager took two hundred dollars off the bill. He did not. The simple arithmetic showed he had taken off only $156.00. Not $200.00. The owner told me she would have their person who handles billing call me to go over the bill. Nobody ever did. After all of the paperwork they sent me, I still don’t know why I was billed for the amounts that I was billed for because even when he said he’d send me an estimate, he never did.I would like to have given more stars than one but, the customer service and questionable billing levels were so bad, they eclipsed any of the work actually done.No, I would not recommend to a friend, unless you don’t mind receiving surprisingly high bills with no explanation of the charges and unprofessional attitudes from their manager.

Servpro of Brazos Valley is a wonderful company to work with whether in your home or business.

Employees who I’ve dealt with at SERVPRO, were very efficient and professional. Would refer this company for any water damage.

These guys are really dumb and they smell bad. I feel sorry for their employees and customers or anyone that has to deal with them in general.