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Atlantic Coast Towing Inc.
11 Starlight Way, Brunswick, ME 04011, United States
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Atlantic Coast Towing Inc.

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mi
Review №1

I want to say thank you to the amazing driver #15 I want to say his name is Nick he said he was from Alaska. He was amazing and got there super fast when they gave us the 30-40 minutes waiting time he was there with in 15- 20 minutes to help us out. We had a flat tire and he put air in it and got it towed to vip for us. And he was so helpful. On his way to us he had called and asked if we was in a safe spot and let us know that he was on his way. He was an amazing man and made the whole process much better.thanks so much for the help. Hope if ever needed another tow we get him again.

Ja
Review №2

Atlantic Coast Towing was fantastic and extremely helpful. They showed up on time and were very friendly. I will definitely use their services again. Thank you Atlantic Coast Towing!

St
Review №3

Very helpful and friendly. Quick response. I would definitely use them again.

Ch
Review №4

Jake, the driver was professional and kind. It is greatly appreciated. Thank you!

Ge
Review №5

Fast nice people keep u informed and they ask the same of u simple as that

El
Review №6

While they didnt end up towing my vehicle, they helped me track down who actually had. They went above and beyond, spending a fair amount of time driving up and down a road looking for my already towed vehicle and made several phone calls to locate it. If I am ever in need of a tow when I am in their area they will be the first company I call. Thank you!

Jo
Review №7

Driver was an awesome man fun to talk to in a pain in the ars situation

To
Review №8

Nick was a superstar helped me out stuck on the interstate when the other tow company decided they weren’t going to show... three times more helpful than AAA was!!

in
Review №9

Andrew - Truck #20 - helped me to open my cars door. He was really professional by inspecting the windows to make sure he could insert the instrument without breaking the window/door. It took him only less than 5 minutes to unlock the door. I really appreciate it.

Am
Review №10

Amazing staff! I can not say anything better about this company had a issue with my insurance payment and the dispatcher stayed on top of it the whole time until everything was worked out! Amazed at the customer service this place is amazing

Al
Review №11

Our Honda Civic got stuck when it slid off the driveway as we were backing out. The right front tire was hung up on a retaining wall and the right front bumper was hooked around an iron railing. Nasty! Don and John extricated the car with the precision of surgeons. I really didnt think we were going to drive away from that one. Thank you, Atlantic Coast Towing!

Ju
Review №12

I would have had a great experience had the lady that answers their phones knew how to talk to customers. Heres the story..The other half has to go to work around 1 or 2 am every morning and we just had a healthy batch of snow. He slid off the highway at the 295 entrance going south from Brunswick. No injuries.. Just pretend a Chevy 1500 being an oversized sled and gliding through 16 inches of light fluff. Since he had to be at work, I was called in to trade vehicles and get the truck out (husband of the year nom would be appreciated btw!).My roadside service couldnt get anyone at that time of morning. So I called Brunswick PD who then got the Highway Patrol over to help. They managed to get Atlantic Coast out to help pull the truck back onto the road. I had no money.. Zero.. Because its days before xmas! My insurance stated they would pay for the service so they pulled it out, let me go on my way, and all would be addressed during business hours.My insurance called them to pay the bill ($175), but the dispatcher lady refused to provide their tax id number that proves they are a legit business (required for business to business payments for insurance claims). She then told the adjuster that theyd be calling the cops on me for refusal to pay. Yeah.. Insurance literally waving the money at them and the lady refused. So, the adjuster told me that theyd just pay me, so that I could just pay directly. The payment took a few days to hit my account. I called them up to let them know that it was coming, but hasnt arrived because banking tech is still ancient. She continued to say that is fine, but she didnt want to have to call the police on me. Again, threatening police being called in.. Even though Ive stated its coming.. And she refused to go the easy route with being paid directly!Today I saw the money hit my account and I called to make the payment. A guy answered (who I assume is the owner) and was beyond nice. He wished a happy holidays and repeatedly thanked me for making the payment. I always pay my bills and was thankful for the service so early in the morning, but that lady just ruined what could have been a great experience. I get that they probably get people that stiff them, but she shouldnt assume that of everyone.

We
Review №13

They did their job correctly and for the price stated. No issues.

St
Review №14

Quick, professional and friendly. First place Ill call if I need a tow. Thank you guys!!

Me
Review №15

AMAZING STAFF! They have helped my family and I out in a couple situations! They are ALWAYS prompt, efficient and very friendly and caring! If you want any quality along with superb towing service they are the people to call!

Me
Review №16

Highly recommend Atlantic Coast Towing. About a month ago our family was involved in an accident where our vehicle was totaled. Casey was the driver that arrived and the patience, kindness and professionalism that he showed us at 9 at night was extraordinary. Due to being on vacation and over 7 hours from home we needed to get many items from our vehicle. Never once did he rush us and multiple times expressed to take our time. They even went above and beyond to help calm and entertain our two young children while we collected our items. Before departing multiple times Casey ensured us he would have the vehicle located in a safe location and locked to put our minds at ease as we were unable to bring much of our personal belongings. The kindness this company and Casey showed us was above and beyond. The next morning when communicating with the company regarding having to get our vehicle moved due to getting to an insurance adjuster they were patient, helpful and went above and beyond to help when our insurance company was being non responsive in terms of payment. Overall I wanted to post to say Thank You and to highly recommend this company. Their kindness in a time of high stress was more meaningful than can be expressed in words.

An
Review №17

Good service. Prompt. Personable and helpful drivers. Would definitely recommend. Ive had multiple experiences with them, from dead battery to issues requiring towing. In all cases they were there quickly (its all relative but to me they always arrive reasonably fast) and the drivers were friendly and helpful. They were also professional and did a good job. Cant comment on pricing relative to other places but prices seemed reasonable and if you have AAA it helps a lot with no charge for some services.

ed
Review №18

Just remember its hard to make money if your tow truck gets damaged in a accident caused by your driver... NOT GOOD FOR BUSINESS!!

Ma
Review №19

My experience with this company was amazing! Originally called AAA and these guys were there within 45 mins. Had me properly hooked up and dropped it off in the lot as if I parked it myself. Thanks again and the driver was JC, you killed it bro! Keep up the good work!

Ni
Review №20

Great company great service

Al
Review №21

As a business owner, inventor, and marketer I am always on the lookout for exceptional people and they are extremely hard to come across. Don is literally the most exceptionally courteous and friendly service provider Ive ever encountered in my 36 years. He was kind and listened patiently from the beginning. He also made both my girlfriend and myself literally laugh out loud! This is the kind of person and good soul that would make any and every company soar. I cant express in these digital words how professionally skilled and yet casually engaging he was to be around. Atlantic Coast Towing will be my only choice and only recommendation from now on.

Mi
Review №22

Very courteous, prompt, and knowledgeable. Helped us to safety and secured transportation also. ..highly recommend them

Pa
Review №23

The best tow company ever. Family Run. Great Rates. Amazing drivers

Mi
Review №24

These guys are probably the first tow guys Ive seen with a heart. Don was literally amazing. Not to be personal, but my life has been a wreck, and I was in a situation that was not my fault by any means. And Don listened to me and he and this company did their best to help out. I have had other experiences with them, and all have been professional and kind. But this last one takes the cake and had me coming to leave a review. I will sing your praise to aby who will listen. And thank you Don and Atlantic Coat Towing for everything.

Mi
Review №25

AAA offered me membership when I was locked out of my car. The rate was very reasonable and I feel safe knowing I have 3 more service calls this year. This saved me a lot of money because the last time I called a towing company for help, it cost me more than $80 for one call. They told me the truck would be there in 35 minutes, and Atlantic Towings service tech, Neil, showed up in 20, beating the estimated waiting time by over 33 percent. The tech was respectful, friendly, and he even checked my tire pressure and filled tires that were low on air. Im very impressed with the price, service and quick response.

Al
Review №26

Great employees, great customer service, prompt and polite! Will recommend to everyone I know! Thank you Atlantic Coast!

Pa
Review №27

These guys were awesome, kind, and very understanding. They arrived with in minutes of me calling them....thanks guys

Je
Review №28

Super helpful. AAA sent them when I broke down. John was super friendly and the whole team was great!

Ms
Review №29

Amazingly fast response!!Great service and he tolerated my barking growling dog in my (Im locked out of) car.He was here in five minutes and had me backeck in my warm car in two 😊

An
Review №30

Atlantic Coast Towing in Brunswick is a great towing facility. They have flatbed trucks and experienced drivers available 24/7. Also, you can use your AAA coverage with them if you subscribe. Great, friendly staff!!!

He
Review №31

Very helpful.. excellent customer service. The owers and their employees went over and above to help me out..highly recommend them!

Ne
Review №32

I worked for this company for several months, other than the long hours I enjoyed my work with this company in the end I had to leave because I was working too much which was a personal thing.When I left I was paid up in full and they were very kind with parting ways.Its a very honest company, a good company to work for and with and I would recommend them to anyone looking for work or looking to have work done.

J
Review №33

Steaks out vehicles

Ch
Review №34

Great customer service and helped answer all my questions in a respected manner. I would recommend them to a friend.

Li
Review №35

My wife and I called Atlantic Coast Towing because we had a very flat tire. The driver promptly arrived and was courteous and efficient. Our car was towed to a tire dealer. We were pleased with Atlantic Coasts service.

Gl
Review №36

I have used their services several times. Always prompt and friendly. Great services at great prices.

Ju
Review №37

We called AAA with an estimated time of one hour for this company to show up. Everytime either the police or AAA called their base we were told it would be 20 minutes. It took three plus hours for them to show up. Triple AAA was more than helpful//gave apologies but the driver did not. Its MAINE AND ITS FREEZING...outrageous service

Aw
Review №38

The supervisor of this thieving company (a scrawny man in his late 50s/early 60s with a couple of rotten teeth left in his mouth) became belligerent in his communication with me, getting inches from my face in an extremely threatening manner, shouting, swearing, and nearly becoming physically violent with me, after I asked him to lower his voice - prompting me to call the police to the scene for my own protection. He drove incredibly recklessly to the scene, doing nearly double the speed limit, and passing traffic in a narrow no-passing zone. This even caused a concerned citizen to follow him to the scene, informing him of the threat he posed to the children outside, and the cars on the road. This is all in addition to an illegitimate tow that was executed, and him lying about who authorized the tow. This company needs to meet a swift end, before someone actually gets hurt, either by reckless driving, or the supervisors inability to control his anger issues. Avoid this place at all costs. I will be pursuing legal action against Atlantic Coast Towing.

sy
Review №39

Rude drivers. Someone needs to have a serious talk with them. Especially on presenting themselves while driving a company vehicle. Makes your whole company look bad

Je
Review №40

My son was stuck in a snowbank on Christmas night and they arrived quickly and pulled the vehicle without incident. Professional, prompt and experienced! Thank you for making an otherwise unpleasant experience less painfull!

IT
Review №41

They were great! Very helpful. Worked with me.

Ja
Review №42

The drivers are a danger on the road. One driver tail gated me then passed me on a double yellow need to learn how to drive again.

Ma
Review №43

This is the worst tow company Ive had to deal with. Rude and their prices are terrible. Youll get better service from Topsham or Bath. Dont support these people!Things inside of my car were broken while in their lot as if someone rummaged through it. It was surely not from the light accident I was in.

Ma
Review №44

Phone etiquette is lacking for the lady answering phonesTowing people very nice and friendly

Al
Review №45

Fast, friendly, & funny! Had an awesome experience with Atlantic Towing, would recommend to anyone in the area :)

Ea
Review №46

Best towing company iv ever had to deal with i highly recommend this company for towing.

Mi
Review №47

Quite impressed with their courtesy and friendliness as well as very prompt ! Highly recommended

Ma
Review №48

Good people that helped me.

Ma
Review №49

Thanks to the pleasant & courteous driver that rescued us on this rainy and cold Tuesday evening in June!

An
Review №50

Terrible service, very unprofessional and they had me waiting all day and never showed. Called to see what was up and I was told that they wouldn’t be able to get to it until some time tomorrow.

Gi
Review №51

Very professional, courteous, and did everything they could to help me out.

R
Review №52

Super disgusted with this company. Caused damage to my sons car and refuses to admit it. Will never use you and will make sure to tell everyone I know how shady you are!

Al
Review №53

Good service. Very fast.

Sa
Review №54

They are very accommodating and polite and helpful.

Aa
Review №55

Came right out asap and took care of business

Al
Review №56

Bad Treatment of Thier Employees

ia
Review №57

These people are THIEVES I had things stolen from my car. There is no reason these people be in business.

Da
Review №58

Dont trust them

Wi
Review №59

Best tow company in the midcoast!

Ch
Review №60

Always there, on time.

Do
Review №61

Very expensive

Information
8 Photos
61 Comments
3.8 Rating
  • Address:11 Starlight Way, Brunswick, ME 04011, United States
  • Phone:+1 207-725-7763
Categories
  • Towing service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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