Gall bladder removed, excellent care from Dr. Wiley and the staff at Hendrick Brownwood.

I had a baby via c section August 23, 2021. The L&D nurse, Starla, is a great nurse. She took care of me and baby multiple times during my pregnancy for monitoring. The CRNA, Saul, was wonderful. I barely felt my spinal. The OR nurses were caring and kind. My MD, Dr. Neel, did an amazing job. In the mother baby unit, Coco and RaeAnn were wonderful to me. They answered every question, took care of my pain management, assisted me with anything and everything. The night nurse, Ashley, was not attentive. I never felt cared for or had my pain managed. She rushed me going to the restroom, wouldn’t answer my questions, presented very annoyed with any request I had. The night nurse, Brandi, helped get my post surgical pain back to tolerable and answered every question. She was a true angel on that unit. As an RN myself, I appreciated everything she did for me that second night. The nursery nurses, Karen and Jessica, were both AMAZING! Our baby needed a little extra care and both of these nurses made sure us parents were included and updated. Wonderful nurses!

ER so eager to diagnose everything ascovid that they discharged her after an infusion. Completely missed the fact she had a stroke. Trash.

This is the best hospital Ive been in .they go far an beyond on anything you need there dr an nurses are a cut above .

Daughter broke her wrist got that x-ray but when suggestion the shoulder as well since she complained it hurt doctor just shrugged it off as yeah I assume so after that fall its gonna hurt awhile.Took her to Strefling x-ray definitely showed out of place whole socket. Changing the name doesnt change the staff. Sat with it unset all weekend in terrible pain.

All of my experiences at this hospital have been the best from knee surgery to lab work. Professional team.

Just dont go there. They have killed people because they couldnt treat them.

Walker Cancer center is great. From the receptionist to the doctor, the care and concern they show is superb.

Several hospitalizations with my mom lately. The care provided by the staff and physicians has been outstanding. I hope that we can allow visitors sometime in the near as I believe this is good for the healing process for the elderly.

I had knee surgery by Dr. John Masterson. The surgery and the day surgery crew were outstanding. Recovery went well. Should have had it done much sooner! Continue to provide excellent services to my nephew who also had knee surgery

I had a lateral release surgery done on my knee and everyone was wonderful and so nice.The nurses, staff, and the doctors. They took good care of me

I wrote a review on the Brownwood Woundcare Clinic a few minutes ago .When I did it came up showing three stars that is incorrect. This is most definitely a five star ( 5 ) facility. I am very proud to say they have taken great care of me. Thank you again!!!!

Horrible experience / really messed me up if I had a choice Id never come back I give zero stars surgery was lets say less than perfect. .lol zero stars

I had an X-ray done recently. The two individuals that helped me were very cordial and professional. They put me at ease very quickly and worked with me in such a way that minimized pain to my already sore knee. I was in and out in less than 20 minutes.

I just wanted to say that Ms. Diane in scheduling is always courteous, kind, empathetic, compassionate and knowledgeable. In the rare case that she doesnt know the answer to an inquiry, shes goes above and beyond to find it! Ive never had a bad experience with BRMC and quite the contrary, EVERYONE THERE is always sweet as pie! 🍰

My daughter was recently seen in the ER for an injury. The ER was extremely busy but they still took the time to make my daughter (and me!) feel safe and comfortable. Despite being so busy, they were pleasant and incredibly efficient with us and tried to get us in and out as quickly as possible.In addition, I saw the COVID screener go above and beyond her duties as she assisted elderly patients who were unable to have a visitor with them. Thank you so much to Danna RN, Pat RN, Tracy (screener), Kim, FNP and Mason (radiology).

My experience began with the woundcare in Brownwood April 4, 2016. I had a serious injury on my right ankle. It had been discussed that they may need to remove my leg. The doctors and nurses at the Brownwood Woundcare saved my leg. I feel it was due to the awesome care and treatments I received. Christine, Dr. Bauman , Pam, Tim and many others were so great to deal with. They did their very best to accommodate me at every angle. The care was awesome. Now I have found myself with another issue. I called Christine again and she got me right in and everything is going as it did last time. This medical staff is absolutely awesome. Many Thanks to this medical group at The Brownwood Woundcare Clinic.They are a huge asset.

I have deliver both of my babies here and everything was beyond perfect, staff was attentive and very helpful every day. the nurses in the labor and delivery are the best and very Sweet and helpful definitely recommend this hospital

Have never had a good experience here, wife went to ER and they treated her like she was a drug addict.

My experience with this hospital was quite pleasant. The doctors are kind and easy to understand. The ER and ICU nursing staff are FANTASTIC!!! The food was great, too!

Everyone was kind and helpful. Dr slogging was thorough . Everyone spoke English and I understood everything. You cant get that service in Austin where I came from. I love it here in brownwood

I brought my 17 year old grandson with severe abdominal pain and he got in immediately with no waiting. The staff is very nice and attentive.

My daughter was taken to the ER where she was seen immediately and with great care. She had pneumonia. Treatments were started quickly and she was admitted to the hospital a couple of hours later. She stayed for two nights and was well taken care of the whole time. Nurses were great, all other staff treated us well. We are very satisfied by the level of care she received.

After a considerable wait, I was admitted to the Step Down unit of ICU, and from the time of my admission, my care could not have been better. My nurse, Clara, was very attentive and informative, as were the nurses after her. The bed was comfortable, and the room and surroundings were clean. My visit to this hospital compared very favorably to recent ones at much larger hospitals in large metropolitan areas.

The L&D staff were absolutely amazing. They made my experience as a first time mom that much better. They supported me from the moment I arrived, until the moment I left. I so would recommend anyone having their baby here. They also took great care of my daughter, and never made me feel like any question I had was dumb. They were truly amazing.

My daughter-n-law just recently gave birth in the labor and delivery. So disappointed with how they are not helping her learn how to nurse her baby. She also has asked for help to the restroom and 30mins later they show up. Some of the night nurses are extremely rude to her. They just seem as if they are there to just do the bare minimum. She was also given an epidural when she didnt want one. Do not recommend this hospital to anyone....

Excellent nursing care. Housekeeping great, she even introduced herself! Lab people excellent and very polite. Everyone who came into my room asked if there was anything they could do for me. Doctors Wiley and Scoggin kept me informed.

My husband had a heart attack and the response in the ER was rapid and professional. So thankful they have a dedicated cardiologist on staff. ICU nurses all wonderful, as well as floor nurses. Thankful to God and you for saving my husband!!!

The ER staff treated my wife like she wasn’t important and the doctor that saw her was unprofessional, hateful, and uncaring! We didn’t get his name because his badge wasn’t visible but I will be reporting him to the hospital administrators

The staff and hospital were astounding. I had a major heart attack and they saved me. I could not have gotten better care anywhere. They are fantastic. Dr Rivera is a wonderful physician and saved my life.

Excellent care. All employees were pleasant. Nurses were so caring and supportive

I had an outpatient procedure at Brownwood Regional and the experience could not have been better. The registration was simple and thorough. The OR staff was compassionate, caring, precise, professional and helpful. I highly recommend the Brownwood Regional hospital surgery department!

I recently had surgurey at BRMC Dr Strefling the staff in surg. Recovery were very kind answering any questions we had.. All the nurses on. 4th floor were great. Thanks to the therapy department for getting me ready for discharge. All the Drs nurses lab techs were so kind and encouraging. My husband and I were very pleased with the care I rec. Thank you all

Its local, but if you have a cough or something minor I would suggest one of the walk-in clinics around town. Sometimes the ER is standing room only and other times you might be seen and on your way within an hour. They do have a wide range of services but its mostly referral from your PCP.

I have never had such intensive care. EVERYONE was professional and Very kind.They made sure that I understood everything that was going on .It felt more like a five star hotel instead of a hospital.

Great experience in day-surgery and spending the night to receive care. Nurses were very attentive and made sure I was comfortable. Also, checked on my husband who was with me. Bringing him coffee and bedding was defiantly going above and beyond with costumer service. Post-op staff was kind and courteous.

Delivered my precious baby girl at Brownwood Regional medical center! The L&D staff was so friendly, helpful and caring. They were actively invested in my recovery and were helpful in answering all my questions and addressing my concerns!

Everyone treated me with complete kindness and respect. I wouldnt be here today if it wasnt for their fast and courteous work. Thank you everyone.

Rude!!!! The lady at the screening desk in the ER is RUDE she has no business in a public job.ER staff was rude. Nurse was hateful and rude to my family member....

Awesome staff! Theyve gone far above their expected level of hospitality and care. No hospital stay is supposed to be good however this staff has made it and continue making it a great and unforgettable stay and experience. May God bless each and every one of them 100 fold and then some... THANK YALL

Recent visit to ER for a true emergency. The place was really busy , but the staff was helpful and friendly. We were kept up to date on labs and procedures. The physician was thorough and answered our questions. Overall great experience at a rough time.

I recently had lab work done at BRMC. Registration was simple and quick. They got my blood drawn quickly and I was on my way. Results were back to my physician the same day and I was able to get my prescription refilled immediately. Very happy with the whole process.

Thanks for helping me get my keys back!

I just recently had my son here and let me tell you...this was by far the BEST experience I have ever had at a hospital. He was early and the nursing staff and doctors reassured me he was going to be okay. They explained every step of everything they were doing to me (from taking my staples out to taking my sons vitals). They nurses and doctors were always kind and always able to answer my questions. They made sure I was comfortable while being checked in and even let us keep the room until he got discharged (he stayed longer than I did). While I was discharged they still made sure I had everything I needed and made sure I knew every step of what was going on. I would absolutely recommend this hospital to anyone, especially the OB department.

I was scheduled for a CT scan at 9:00 AM. I was offered the option to prepay and not file insurance, saving around $1,500, which was great. I just had to get there at 8:15 AM to do all the paperwork.I got there around 8:10 and only had to wait a couple of minutes before I was called back. After the paperwork they sent me to Radiology, they did the scan, I left and ran by a convenience store for breakfast, and was back *at work* at 9:00 AM. They were on point that day!Ive always had good experiences at this hospital, but this was the first time everything ran so efficiently that I was able to get back to work before my appointment was scheduled to begin!

Took my husband to the ER and we sat 3 hours in the waiting room and then sat another hour in the back. My husband never seen a Dr, they put him in a room and never came back. I took it up on myself and walked the halls thinking they where busy and not so much. There was only a few people. I even asked if he wasnt gonna see a Dr then can they just release him so we could go and they ignored me. We just walked, they didnt skip a beat with their cutting up and laughing. The staff that was there was unprofessional. The main part of the hospital is awesome. When a family member has to stay in the hospital you cant ask for better staff.

I had a baby at BRMC 4 months ago and i was very pleased! Great staff! I had a great dr Dr. Stewart and the nurses working that night into morning were absolutely wonderful and helped me through the tough process. Thank you

I had an amazing experience at the Brownwood Hospital er and on #4 floor. The nurses were amazing. All was very friendly and very business like.

Everyone was so nice and got me taken care of very quickly. Dr. Worthington was awesome as usual. I had asked if he was there when I went in. He is so knowledgeable about my Fibromyalgia. My experience was a good one for having to go to the ER.

Recently admitted unexpectedly for 4 days. The staff were all kind, professional, and knowledgeable. Every person who came into the room washed their hands. If you have to be in the hospital, they are good people to take care of you.UPDATE: .The purpose for my stay led to a needed surgery. It was a pretty major surgery and resulted in a weeks stay. I had to have an outpatient procedure in the GI lab on a Friday, followed by the surgery on Monday. The staff in pre-op were top notch. They were knowledgeable of medications I take, interactions, and procedures to prepare me for the upcoming surgery. They were calming, kind, and compassionate. When I arrived in the day surgery unit, I found more of the same. It was a scary thing I was facing, but the staff were so sensitive to this. They were very competent with starting my IV and keeping my pain under control.The surgeon and anesthesia providers were exceptional at controlling my pain, using a block to make recovery better. The staff on the floor post surgically were compassionate and empathetic, striving to manage my post-op pain. Highly recommend!!

Great staff and customer service. My mom spent the weekend there and the nurses were very friendly and supportive with my mother, sister and myself. Keep up the great work.

From the moment I entered the ER til the moment I was discharged from the 4th floor I had the most amazing nurses and doctors caring for me. Being in the hospital is never fun but they made my stay pleasant. You cant go wrong with BRMC!

Brownwood Regional Medical Center

Great staff made us feel safe and comfortable took care of the family and my mom

I recently had foot surgery here and had a great experience. Every staff member in every department I came across was very professional. I also had to take my son to the emergency room for abdominal pain. The doctor suspected it was his appendix and ordered a CT scan. He was correct. My son went back later for surgery and had to end up staying the night on the medical floor. Again, every department we encountered was very caring. We did not have a single complaint. Would definitely come back here for care.

A ridiculous wait time. Lack luster doctors and nurses who dont know anything when it comes to the patient. Slow responses. No answers. Getting an x ray for blood related problems which makes no sense. Very incompetent staff.

My mom was transported by ambulance last nite. Honestly, i was worried about the outcome due to incidents in the past. I was impressed with the staff and the way they operate as a team. They did a wonderful job at attending to my moms needs and requests. Thank you all that had a part in tending to my mom.

I’ve had numerous surgeries at BRMC and would really recommend it! The Doctors were very interested in my health and explained things to me so that I understood what they were saying.

3 stars for the experience, but 4 stars for the Doctor; if yall have to go to the ER..go in the morning, if possible, so you can get yourself a good doctor, such as Dr. Worthington. He was great with my son & made him (& myself) feel very at ease. He explained everything to me and didnt make me feel stupid or bad for asking questions. Hes a fast talker, so you gotta be a fast listener, like me!

I’ve had two children here, the second with major complications. They saved my life and my daughters life as well. We have continued to go for anything we need and have never experienced better staff from doctors, to nurses, to lab, radiology, even greeters and registration were pleasant. It’s refreshing and comfortable to be treated like a friendly face and not a number. For everyone with bad reviews maybe give it another shot because seriously couldn’t ask for better service.

What a wonderful experience for outpatient lab and radiology studies! From the time I registered to the time I left the employees showed compassion and respect. Thank you!

My mother is receiving radiation treatments at the cancer center along with outpatient Radiology and Lab. Dr. Cass is a Rock Star The staff has been exceptional with a patient that is more often difficult and negative than pleasant and nice. Thankful we have this service available to us. I am not sure we could manage her needs if we had to drive daily to the metro plex.

I recently had a radiology procedure at BRMC. I was treated with compassion and respect from the minute I stepped through the doors. Overall great experience. Thank you!

The second floor ladies are amazing an so sweet💗 always such a good experience any time Ive been there.

My wife and I were in town for a friends wedding. I hind sight I should have skipped the wedding and gone to an emergency dentist in Austin but I figured I could manage the pain with ibuprofen.We made it to the reception and thats when my tooth decided it wanted to kill me. The pain was horrible, it was truly bad so we decided to go to the emergency room to see if they could help, maybe give me some antibiotics and some pain relief so I could get to sleep that and make it through the rest of the weekend so I could get to a dentist on Monday.I was treated like a drug addict, I was questioned and questioned again about why we were in town, who I was, etc. etc. All they did was give me sedative to help me sleep which did nothing for the pain. I woke up this morning with a swollen face and barely able to breath due to the swelling. We made it back to Austin and went to a real hospital where I am doing much better now thanks to the fine people at Baylor medical center.The doctors at Brownwood were horrible and are not staying true to their hypocratic oak. Plus the trip cost $300.00 for one shot of a sedative.Hey docs. DO YOU DAMN JOB AND TREAT PEOPLE IN NEED.

My princess suffered a dislocated finger during basketball a few weeks ago. The medical and support staff at BRMC were gentle, professional, loving and respectful. Beth and I are grateful for those who were involved in Laurens care. Thank you BRMC for taking such good care of our baby.

Avoid the ER if at all possible. My husband was in severe pain, while in the ER Dr. Lyons never touched him. Never got closer than ten feet of him. Yet was able to give a diagnosis without ever putting his hands on my husband. And when I filed a complaint, it was swept under the rug. by the risk assessmentteam.

Came to the Er for injured finger, Brandy was extremely nice and helpful! Got back quickly, pain meds given, X-rays taking and quickly discharged! I want to Thank all the nurses and Dr Lyons. Would recommend this hospital to anyone! Thanks agai !

Yesterday, 9/9/19, was the third time to be admitted for surgery in less than a year. The staff is genuinely cordial, knowledgeable, and very comforting before such an ordeal as major surgery..

Everyone was very nice & took great care of me.

I love all the staff at The Walker Cancer Center. They are like family and treat you like family.

Went in Thursday was admitted and had emergency surgery Friday. Got sent home today. Had the best care by the doctors, surgical team and all the nurses. Thank you so much.

My son had his tonsils removed and we chose to go through the day surgery unit at Brownwood regional. We had a great experience! The nursing staff, anesthesiologist and docter, where very nice, explained things well and kept us updated through the entire process. Wait times where minimal, even during the pre-op process. I would definitely recommend using Brownwood regional.

I was supposed to have a nuclear scan done and they told the Drs office they told me they couldnt do it because the tech was out they never once talked to me. They also lost my CT scan orders and misplaced my sleep study orders also not to mention the rude behavior from the admissions people when you walk into the front door to get reregistered for these tests. I wouldnt go here or send anyone to this hospital it is a very unsafe environment.

Very efficient. Very professional. They took good care of my daughter. I would recommend them to anyone.

Great staff! Thank you to all the ER & ICU nurses for all that you do to assist and taking good care of my brother Manny Salas.

Glad my chainsaw accident wasn’t really bad or I would be dead. If you ever get hurt in Brown or Coleman County, head North to Abilene, West to San Angelo, or East to Fr. Worth!

Should this even be called a hospital? Came in with symptoms of the flu. Was told they were too busy to put me in a room so they put me in the hallway. Okay fine but again flu like symptoms. Never saw a nurse freezing to death in the hallway. They wanted me to x-rays of my chest when I told them it was my lungs but okay... then I have to listen to nurses flirting with the paramedics. All I wanted to do was sleep but get I can because nurses ate fighting and some are gossiping, they are complain about other patients and each other. My bed was hit continuously from people walking through the halls with patients and machines. Ridiculous and disgusting not to mention my stretcher sheets had someones blood on them and they had to change them. What kind of hospital is this?

If I could I would give them -5 stars!! They completely FORGOT me in the ER waiting room after being there for an hour!! Whats even worse.. I WAS THE ONLY PERSON THERE!!!! On top of that I was told that I tore a ligament in my finger but only to find out that I dislocated it too. (Found this out from a doctor in Abilene,TX. )

Went to see Dr. Ranjana Nigalye and it was a great experience. I did not have a scheduled appointment but the staff got me right in. Dr. R. Nigalye was professional, courteous, and thorough as always. Thank you so much for your exceptional care!

BRMC is a wonderful hospital with amazing workers that will go above and beyond what is expected! Will use and recommend to everyone!

Prices are outrageous. Scheduled for CT of sinuses without contrast at the imaging center they said price was $875. Called Abilene Imagine Center and price for same procedure is $375 and if paid that day it’s only $275. To me this is a rip off. A lot of people don’t realize they can call around for prices and they have options. Insurance deductibles are so high these days it’s really sad we can’t trust the only hospital in our community to give their people the best prices or at least comparable prices. Happy Hendricks built here and is expanding.

I am not to sure about most of the staff and the speed at which they now do things but I was there around 2 years ago to have a surgery. The surgery was fast and great. I have not had problems with my knee since. However when I had surgery on my other knee for the same reason, I went to a different hospital and have problems with that knee still.

A very positive experience was had when my mother had hip surgery with Dr. strefling, and my dad was seen for an emergency appendectomy. Great start to finish from emergency department to surgical teams, nursing staff, physical and occupational therapists.

I had my second shoulder replaced at BRMC, the first in San Antonio. I will put our hospital staff and physicians up against any, much better experience.

Staff Nurses and Doctors were outstanding in treating me with my Heart attack

How is it a 86 year old man breaks his hip, goes through weeks of therapy and complains he still is in pain and you miss the fracture on his back bone? No matter what he said you all didnt take the time to look and make sure there was no other issue. Go to Abilene because this place is the worst I have ever seen and as a retired disabled Vet of 26 years I have seen some bad ones but this place beats them all. And they are fast to bill. You should pay for the pain and suffering see how you like a bill. The staff. Well one they they will have to answer for there behavior.

My daughter recently had a sleep study and the sleep tech Rebecca was amazing! My daidaugh was scared and Rebecca was very good with her, she explained everything! The registration process was smooth and fast. I highly recommend BRMC for any of your healthcare needs.

I wouldnt even give it a star, but you have to... Its Horrible!!! I would not even leave an enemy in this hospital, The ER is the worst part of this hospital, but the rest I will say are pretty good.

This place is unprofessional. Such a joke. I hear nurses talking about how hot fire fighters and emts are. This place makes me sick. They show nothing to patients in need. Definitely need better staff or to keep personal life personal.

Worst experience of my life! I was treated like a caged animal with no sort of decency or respect at all! I wouldnt take my worst enemy to this hospital!

I had to go to the ER last night and of what a horrific experience I had! The nursing staff and doctors in the ER are horrible, nasty people; I sat there for over an hour and listened to them make fun of other patients, and mock them to anyone who would listen. There was absolutely no level of professionalism. I ended up with a sprained ankle and the doctor was like Do you really need crutches? No I need a doctor who knows what on the @!$? hes doing. I will NOT go back to that hospital again! Id rather bleed to death on the street than set foot in that ER again

Great nursing care and attention to the needs of my mom. Checking on her often and making sure pain was under control.

The hospital was very busy! It was Dec 26th after Christmas.The woman who checked me in was so rude Scruge would loved her. The triage nurse also was really rude and told me I should go somewhere else, like urgent care. I returned there because I had been there five days earlier and I felt worse.They told me to follow up with my primary care physician but shes closed for the holidays. The person who was my caregiver (Kim) also a little rude at first but was better when my wife came in. The ER nurses were very sweet, even though they were busy they asked if you were okay. The x-ray tech was great! My wife and I have been in Brownwood 3 years and we have been to the ER five times. We have seen Dr lion before and he was very efficient This was the first time we ever had a bad experience at this hospital. We will not return unless its an extreme emergency. I would have gone to my reg physician but shes closed for the holidays.APDATE:Just recently I heard an add on the radio for the Brownwood ER stating it was available for all types of medical needs. Not so! They will fuss at you the who time your there and tell you go see your regular physician.UPDATEDHere it is June and I am thankful I havent been inside the Brownwood hospital since my last post. Im 64 years old and need to live somewhere close to good medical care. The only way I would go to Brownwood Medical Center is if I was taken there uncontious or dying of loss of blood. We sold our house and moving close to Amarillo where Im sure the medical care would be better.

Seriously the WORST hospital Ive ever seen. Nurse staff is extremely rude. Dr was unprofessional. They dont seem to really care about the patients nor their well being.If you have to go to the hospital youd have better luck driving to a different town.

The dct was nice. But Amber the RN was very rude. She caught an attitude because I said I dont want the rap I have one. She asked if I wanted it or if I had one. I asked a question about my hand and she said well the X-ray came back good and there was nothing wrong. I was shaking my head and she said what. So I told her what and she said well thats what we advice everyone to take because its the common thing that works for everyone. I than replied with it dont work with me. Than she replied with I dont know what to tell you than. Advil dont always work and she is the only one that came back with an answer like that. Everytime I go see an dct its like yall dont care about me or even care to see whats actually wrong because I have no insurance. If a patient dont have insurance or not it shouldnt matter and they shouldnt be getting treated differently. In the policies for your dct and RN I no it says in some type of form that no matter on the patient they will get treated and test done and I will do everything to get the patient better in some type of way. Amber(RN) needs to get some type of action taken care of with her. Before I see her come back into my room. I prefer not to see her come in my room to dismiss me at all. I will dismiss my self by not signing any release papers. Thank you and have a great and bless day today

On the 22nd of Oct I had a major heart attack and I received excellent care from dr Gilmore and nurses Pat and jozlnn. I had an angiogram with stent in the Cath lab and dr yocu was awesome and the nurses were awesome too. I spent the night in icu where i received excellent care by dr Taylor and the ICU nurses. From there, I went to the 4th floor and nurses Brittney and Clair were great and made sure I had everything i needed as well as other nurses. The food service was great.. very friendly and the food was great....I want to thank brmc for their excellent care.

Had Surgery & a Hospital stay, this week. From the Moment I arrived, until the moment I left, I had nothing short of impeccable care.

See lots of negative reviews but this is probably the best all around staff in terms of friendliness I have seen.

Worst experience of my life. They didnt even complete all of the necessary tests. They just gave me a fake diagnosis, prescribed meds that didnt match the diagnosis, and sent me home. And they were rude. They put me in what looked like a closet. There were boxes stacked up everywhere.