Jenny from Merle Norman is wonderful! Early July I had been curious about what the brow tinting & brow straighting was all about.Jenny explained very well in detail the difference and the duration process how both services works.Began with the tinting first to see how itll look, it was great since Ive never tried tinting. She was working alone with full customers behind me waiting. She then gave me a sample of a toner one of the products they have in the store for me to try! (Totally dig the cleanser!)Three weeks later I then decided to schedule an appointment Friday for brow straighting, however I wasnt able to make it, they understood and ask if Id like to reschedule for the next day!OverallIt was great service, professionalism at its finest!Jenny was handling the business on her own very well! Im impressed! Very friendly forward! Looking forward to see more of the business grow! Definitely will be back for more services!Please add facials ! Thank you!

Amazing service! So gentle, I sometimes feel like falling asleep. No pain. I always get my lash lifts here and my face wax. ♡

I have been a client over the years, but this one session has resulted in not returning nor recommending the organization.On Saturday, December 12, 2020 - I stopped by for a Brow Clean-Up. I had my brow clean up and filled, and went about my way. I shortly felt a burning, and decided to look at my face closer...Both of my browbones had their skin torn off - by large sums. I understand there are a times where nicks can occur, but these were full patches of skin. Photos attached.I returned immediately to the location to file a complaint, to which Christina (I believe that was the receptionist’s name) and I tended to me in the most professional manner. She immediately called the Harlingen manager, to whom I spoke to on the phone. I’m explained my skin routine (face wash, sunscreen, CC cream, no acne medications) which would not have impacted the waxing. I was advise to place Neosporin (which I did not accept at the time given the high irritation of the wound), and was provided a refund (tip provided was not refunded).I ask that your organization looks into error administration from a stylist perspective. At NO point during the session did the stylist, Jenny, acknowledge the strip removed from the first brow bone, comment, and correct for the second brow bone. Also - after the session, the stylist made absolutely no comment on what had occurred. Unfortunately, I was not able to see the error due to the brows being heavily filled in. When I returned to file my complaint, Jenny not once came to view what had occurred and provide feedback. Unacceptable.One day later - after sleeping with suggested cream by the Manager - the healing is stark colored. Photos attached. My concern is now the healing - the skin integrity, the potential discoloration, and the time it will take to the even out again with the rest of my eye. Damage has been done, and now I need to navigate and hope for fruitful outcome.

I got my eyebrows done by Jennifer and she did such an amazing job, she seriously boosted my confidence! I highly recommend you get your brows done here. Super friendly and clean place as well!

100000% recommend!!! They always make my brows look amazing!!

I loved the results 100% recommend :)

They good job. Good customer service

😬

Amazing service from start to finish. I loved the results. I’m currently pregnant and they were really accommodating and helpful when I had to get up. Definitely will come here again.

Had a bad experience, asked for service and the lady there,that wasnt at all busy, said she didnt have time period😔so sad!

Love how fast the service is! The quality of work is nothing but exceptional! Alma shaped and recommended the perfect brow for me. Thanks a bunch! 😊

As a first time customer and first time for the eyebrow threading I completely walked out satisfied with the end results of my eyebrows. I will totally keep going there to get my eyebrows done and great customer service as well!

The ONLY place I trust to NOT make my eyebrows look like its 1995 again. Its always fast, clean and their special wax doesnt upset my special skin ❤

Left my sons eyebrows a little red, but very clean! Yes, men also get their eyebrows cleaned up!! No catapiller crawling on this guys face!! ;)

This place is sexiest. How can you say only women for a Brazilian wax. Thats ridiculous

Really nice place 2 go shopping

Best place to get eyebrow clean up.

Love, love, love the staff & services at Merle Norman. Thank you.

Nice location plenty of items

Need to know there product more

Love it!!

Love it

Very good attention and the results are excellent.

I dont know