Public Storage
9199 N Green Bay Rd, Brown Deer, WI 53209, United States

Review №1

Looking to relocate and Called inquiring about a storage space, I Spoke with Dina, she was beyond pleasant and very knowledgeable. Will be renting soon. Thanks for good customer service

Review №2

I dont know how this business got 4 stars, BUYER BEWAREI had this unit for over a year, before COVID tooI could never get a hold of someone and office staff were rarely there during specified open hours.They increased my unit a price a few dollars with no warning...ok not a problem, but then they literally tripled the price with no warning.I immediately ran up there and cleared it out.Tried contacting someone several times, NEVER RECIEVED ONE REPLY

Review №3

Came to help get a storage for my parents they are downgrading from their condo into a house. Angelica B was beyond helpful she showed us several size units to make sure we got the right size. Customer service is definitely A+ you can tell she’s been here for a while and loves her job! She explained everything to the T for our insurance and locks and everything. Will be recommending this location to anyone I know for their future storage needs Thank you Angelica!!

Review №4

Amber, the staff member who worked with me was very polite and helpful. She listened to me carefully and took her time to resolve my problems. Her service well exceeded my expectations.

Review №5

Amber is really helpful and was more than willing to show me around the property so that I could feel confident that the property is secure and the storage spaces dry and clean.

Review №6

Amber was amazing!!! Very kind and attentive.

Review №7

Came in to rent a space for my holiday decor Angelica showed me a 5x10 and a 10x10 the 10x10 fit perfectly she went above and beyond the call of duty to help. I will definitely recommend this location to anyone who’s in need of storage. Public Storage she’s a keeper ☺️

Review №8

I drove to this facility twice today - at 10 am and 11:30 am to make a payment. Nobody was present. Tried calling manager - only voicemail. Tried calling 833 for help phone listed at the door - useless - the lady was talking about some app. I dont want to deal with any apps. I used to make automatic payments through my bank, but since they lost my check in November, I stopped it. I prefer to make payments in person. This is not the first time nobody is at the office. If you post office hours at the door, can you make sure that someone actually is present there? If the manager is busy with something, can they post a phone number to call them? Each month making the payment is pain the neck.

Review №9

Angelica B. was very helpful, informative, professional and patient with answering ALL my questions. She has great customer service, a wonderful personality and did everything she could to make sure things were set up properly/correctly. In addition, the office and grounds are well maintained/clean…and…I love the location. Thanks for the Amazing service.

Review №10

The managerAt public storage sore located on 8824’wnbrown deer was awesomeService$!!!!!!!!! Thank youMycol. FromDionYoung

Review №11

I’ve been renting here for a few months, and every time I come in Angelica is soooo helpful. The office is always clean when I come to pay, and all of my questions get answered in a timely manner. Great job public storage! Thanks Angelica!

Review №12

I was looking into storage to store my vehicle and Angelica was helpful beyond measures facility is clean, she took me to several different units to insure that I got the one I was most comfortable with! I will always recommend this location due to its Safety and Security of the property and it’s location you can never go wrong with Greenbay Rd in Browndeer location! Thank you Public Storage for your employees and Thank you Angelica for helping me!

Review №13

I recently moved and needed a place to store my extra items. Angelica was very nice the unit I rented was clean. I the office was very clean aswell, smelled amazing.

Review №14

Angelica has perfect customer service she helped me with my move in and was very professional and helpful with getting me set and situated with my unit also property is very clean and kept up office smells amazing

Review №15

Angelica B made the storage rental quick and easy. I originally booked online but wasnt sure if the storage space was large enough, so I stopped in and she showed me 3 other units. Im glad I checked because I needed to change what I booked online. She made it very easy and was very helpful. Thank you!

Review №16

Angelica was very helpful and answered all my questions and concerns, love the way this property is managed !!!

Review №17

The property manager , Angelica B was very helpful and professional. She did everything she could to make sure things were set up properly. What I did not like was the surprise mandatory insurance fee. That should be better communicated in the companies webpage. Very sneaky.

Review №18

Angelica was SUPER helpful, informative, and patient with all of our questions. She also made a point to make sure we took advantage of all the benefits of signing up online. The area is safe and well lit and within a good distance.

Review №19

Victoria was super nice and had good customer service

Review №20

Very good customer service by Angelica B

Review №21

Great location, Angelica had great customer service and was extremely helpful and knowledgeable.

Review №22

A girl by the name of Angelica helped me here and provides great customer service. Any time I have questions regraded my storage unit or rates she’s always willing to go above and beyond to service my needs. Always so polite, honest, and have a can do and will do attitude.

Review №23

Angelica was amazing to work with. She made our check-in process very easy and fair. We were able to use our own lock and they weren’t trying to nickel and dime us for every little thing. Would highly recommend this facility. Clean and easy access!!

Review №24

The Manager, Angelica, was very pleasant and easy to work with. She gave me her complete attention and accommodated my needs even after the office closing time. She also helped me evaluate locker size options for my items. She helped ease the stress of my moving day!

Review №25

Angelica is an amazing and helpful employee. Each time I have been there she helps every customer with a smile. She is a pleasure to do business with.Very clean and professional appearance of the facilities.Highly recommend.

Review №26

Candice was patient and helpful with my requests. She had a smile the whole time and was very pleasant! Ive been to a few different PS locations, but the customer service is the best at this one and the indoor outdoor access is also most convenient!

Review №27

Angelica has the best location I Came to find a location to store my car and Greenbay Rd is beyond clean and I would recommend this location. The customer service is above a 5 but that’s all I was able to get but get your storage at greenbay rd it’s safe, clean and open.

Review №28

Candice was very helpful and respectful and informative. I really appreciated her services.As far as the public storage itself, I wish they wouldve told me about the mandatory hidden fees that comes with purchasing a storage. They tell you once you arrive.. it wasnt Candice though, it was someone else. They also charge a full months rent even if you only need the storage for a short time which I didnt like at all.5 stars for Candice as a customer service rep, 3 stars for the public storage.

Review №29

Angelica B was just great! Gave me all the information I needed and is super sweet! This is my first time renting storage and she has made my experience great! I definitely recommend this location to anyone!!!

Review №30

Cassandra was soooooo wonderful. Great customer service and very friendly. Definitely recommend this location. Keep up the good work guys👍🏽👍🏽

Review №31

This place is great.. and big! Safe, clean and the staff is very friendly and professional. Dominique made my check in process a breeze. The monthly price for storage is much less than other places.

Review №32

Angelica B. Was so welcoming and positive! She made the whole process easy and stress free. I had to upgrade my unit, and she did it quickly, with a smile. This location is secure and well maintained. I would recommend this location to everyone.

Review №33

Angelica B, the property manager, was extremely professional, patient, and knowledgable when explaining the different storage unit types, costs, and helping determine what unit was best for the needs described. Facility is secure and clean! I would definitely recommend using this location for your storage needs!

Review №34

Very nice people, even helped me get my trailer in the unit !!!

Review №35

Dont bother trying to call for more information. You wont get anyone at the site, youll get a regional sales person with no actual knowledge of the site you are interested in, and he/she will try to get your info without actually answering your question. The one I talked to (Darrell?) even called me back with an attitude telling me that I had to follow their procedure to get information! Total waste of time!

Review №36

Angelica B was quite helpful and quick to help. Love this storage area!

Review №37

Candice was an excellent relief manager. She was very knowledgeable about the questions I had. I would recommend anyone to do business with her.

Review №38

Angelica was extremely helpful and kind. The facilities are very clean and well taken care of.

Review №39

Trenesia FrazierI had a great experience while visiting your store she is well knowledgeable of what is is doing. I also know she haven’t been that long. She’s very friendly and can tell she knows her job she lets you know all the different things that are available. She very nice

Review №40

Save, secure, clean and accessible. Great value.

Review №41

I had a wonderful experience here at this public storage, there was this employee named Michelle. She made the process of getting my own storage unit and effortless. She has great customer service skills and was very polite, in general, a great personality. She knew what she was doing. I know for sure next time I will recommend friends and family to this location, because of that wonderful employee.

Review №42

Angelica B. Is a great sales person who made me more knowledgeable about boxes and storage. I was buying one box and with her help bought 2 more items. She is an great sales person and I am looking into purchasing a storage space. Great Sales person!!

Review №43

My experience (past & present)with this location is always pleasant. Melissa has always been a sweet heart ,her property is VERY well maintained which is a plus in my book I also want to thank Catherine & Wesley who were trainees at the time for helping me with my unit and merchandise . Id give 6🌟 if I could.thank you all.God Bless

Review №44

Angelica B. was helpful not only over the phone but also in assisting me with my unit at the facility. Very understanding and accommodating. A+++ Customer service, and units. Very secure, clean and easy to access.

Review №45

Locked in rate went up after a month or so. Read the fine print dont believe what they tell you

Review №46

Candice thank you for your help an super fast service

Review №47

Tratavia is very helpful young lady that works at this location.. she understood what I needed and was very patient with me.. her customer went beyond amazing.. she made me feel like my business was appreciated.. this is the location that I will be recommending to the people I know who will use storage areas.. I really thank her.. she really had a way of lifting my spirit this day.. Thank you thank you Tratavia I appreciate you..

Review №48

Lasie was very nice and professional. She took care of me very pleasantly and I would recommend her and this location to anyone... Thank you

Review №49

I absolutely loved the wonderful customer service my wife and I recieved at this location today. When we walked through the door Jessica gave us a warm welcome. She also talked me into trying out different products so I decided to try the mattress bags. We need more great customer service like her. I will make sure u refer people to this location.

Review №50

Michelle was awesome to work with! Professional, thorough and efficient. We got our paperwork done quickly, she showed us our storage unit and we were in and out within 20 minutes. The office and the storage unit were both spotless.

Review №51

The atmosphere of the facility and professionalism of the staff was outstanding. The assistance that Michelle gave to my family with regard to pricing and touring the units was very relaxed and informative. I would highly recommend this location to anyone needing either a long term or short term solution for storage needs.

Review №52

Ive been looking to store my summer clothes for about a month now. & finally I came into the local public storage on Green Bay Rd. Melissa & Lisha were more than happy to assist me. Although Im still weighing out what works best for me I think the customer service here is beyond great! I would recommend this specific property to my family & friends. If customer service was like this everywhere the world would be so much better!

Review №53

I needed a place to store my motorcycle for the winter and this place was perfect. The grounds are clean, seems new, secure, and my motorcycle fit perfectly in their 5 x 10 unit. I have a fairly large bagger cruiser and I could ride it right into the unit from a covered center corridor. The staff was even helpful in giving me a ride back to my car after I dropped off my ride. Everything was quick and easy.

Review №54

Jaquettia was great to work with. She was patient and kind and understanding. I most definitely will be back to get another storage. Me and my husband came in and she was really great. Hope my review isnt too late.

Review №55

TamiaShe is very knowledge and was available to help assist us in getting a room. Very punctual and helpful!!

Review №56

I came in wanting to know more information about units, and rates and young lady by the name of Angelica gave me all the information that I needed. The place was clean and she was extremely knowledgeable about the company and the services.

Review №57

So far, very pleased with this place. Rep was very informative.Rep: Angelica B.

Review №58

My husband and I love the on site manager Lisha. She has made our experience wonderful. We were stuck behind the gate after hours and she came to help. Every experience we ever had with this lady was genuine

Review №59

Amazing service from Angelica B. Finding a great unit was quick and fast with no hassle.

Review №60

Came in to look at a storage unit for my daughter and the representative Max was very helpful. Excellent customer service and very knowledgeable. Definitely recommending this facility to my daughter and to anyone who needs storage. You guys are awesome!

Review №61

Angelica B did a wonderful job showing all storages and explaining everything what we need to knowExalent jobThanks

Review №62

Candice did a awesome job I transferred from a different location and she got me just right and I am very pleased with her

Review №63

Angelica was super awesome in helping me get my unit secured. The process was easy. This location is great.

Review №64

Angelica is wonderful!!! She is very knowledgeable and helpful.Keep doing a great job.

Review №65

On 11/18/14 I went to public storage, my experience was excellent. I met two lovely ladies by the name of Melissa and Renee. They were so helpful, friendly, good sense humor, with very good customer service skills! Keep up the good work Ladies!!

Review №66

Melissa is the best. I always get excellent service from everyone that works at this store. I know Melissa is always training new employees for Public Storage and they are lucky to learn from such a professional. I would recommend this place to anyone looking for a storage location.

Review №67

I went in this morning to view a storage unit and had the best service I have ever experienced. Paul was professional, knowledgable and very helpful throughout my visit. He made me feel confident that my stuff will be well taken care off. Public Storage can be happy they hired such a great employee.

Review №68

Michelle was extremely helpful and courteous. The customer service was excellent, I would definitely recommend anyone to go there! Keep up the good work!

Review №69

Candice was a very nice lady to work with,very noticeably. I recommend her to everyone.

Review №70

The Good Folks over at Public Storage located at 9199 N. Green Bay Rd. Brown Deer, WI 53209 are the best at what they do. I was really impressed with Damones attention to detail when helping me to select the proper size storage unit and his expert knowledge of all the products that Public Storage makes available to there valued customers to make there move as smooth as possible.I was also surprised to get a follow up call within a few days of my renting my unit from a young lady named Alicia who is also an employee of the company.Alicia wanted to make sure that everything was going alright with my move and if she could provide any further assistance. I have never had this type of customer support with other companies that I have dealt with in the past. This made me feel very satisfied with my overall experience with Public Storage. I would definitely use this company again for all my storage needs as well as highly recommend them for their reasonable prices and superior customer service.

Review №71

Candice was awesome with her customer service. She explained everything great and she was polite and helpful.

Review №72

Toni was phenominal is every aspect of getting me set up and ready to move myself in. It was quick easy and got a great deal

Review №73

Candice was the best rep ever she work with us even waited after work hours to help me good service is hard to come cross and honestly she was the best

Review №74

I recently started renting a unit here and I dealt with Martika. She was very nice and helpful. She helped me find the perfect size for my needs and kept me from getting more or less than I need. She was very pleasant to deal with.

Review №75

Angelica was very helpful in helping me purchase boxes. She was attentive and kind and helped me determine the best way to save money on my box purchase. Thanks, Angelica!

Review №76

Great service rendered by Matt. Transparent presentation of lease and insurance. Very professional and courteous. Matt couldn’t have been more helpful.

Review №77

Great service explained all to me clearly since this process is new to me. Appreciate all the help. Her name was Dominique. Thanks D !

Review №78

I have found the manager Melissa and staff Paul and Amy at this location to be very courteous, friendly, conscious and helpful. In addition, the service is good - the entire site is kept very clean, neat, secure, accessible, and orderly. After having departed the storage unit - a staff member called me immediately when my unit had not been locked secured correctly by me. My only concern is that the storage fees keep going up each year by more than 10% to the point where I considering seeking other storage providers. However, please know that it is the national headquarters that determines the local fees and not the manager or staff. The only reason at this time that is keeping from moving my storage unit to another vendor is because of the manager and staff the service provided. One thing wish that these storage unit had is electric outlets. I would mark that I love it 5 stars; however, I am very concerned about the continuous fee increases fast that economic inflations.

Review №79

Angelica B. Was very helpful with me and my son. She’s a nice and helpful worker. Telling us information and being very friendly.

Review №80

Melissa was great to work with. Very kind, informative, and efficient. She made it very easy for my first time getting a storage unit!

Review №81

Best service ever! You never know what a person is going through, i am so grateful that there are genuine people in this world around and you can never judge a book by its cover! I was so desperate for some help, my mind was wondering on making sure i can storge our belongings in this time of need. Candice came through for me and my family not only did she wait for us to find our way to her, she also aswered all the questions i had and gave the most helpful information she could offer and i grately appreciate it so much! Candice is greatly favored and i will never forget this moment i experienced with her and her services, not to mention her great customer service!

Review №82

Candace was very good sheWas very professional I would recommend other people to come here because she helped out very well help me understand everything

Review №83

Angelica B was very helpful with assisting me to pick out the correct unit for my vehicle. Thank you :)

Review №84

Candice this the person who helped me with my storage went beyond the means of helping me shes very kind nice helpful and I loved it her attitude and everything else thank you

Review №85

Tratavia was very polite and helpful when my friends and I visited. Really good service and experience at Public Storage!

Review №86

Melissa is an extremely dedicated person. Your company is very fortunate to have her leadership and effort. I have noticed that she trains many of the public storage employees. I sincerely hope that your company makes an effort to show her how much you value her & wage is reflective of this. I am actually surprised she has not been promoted, she seems that dedicated. I have seen other PS properties & this property is always clean in comparison.What I am not a fan of is your company policy or expectation that your frontline employees must work holidays. The least your company could do is reduce or limit the hours on holidays.In addition, I sincerely hope that you respond to the customer reviews in a meaningful manner. There are actually ridiculous hoops to jump through to get to the point in which a review can be left. So, as a customer, I expect to be heard and not feel like my time has been wasted! If we have to go through this ridiculousness, then your frontline employees and properties should be positively impacted. Take care of them and those of you at corporate who organized these reviews will have much to be proud of!

Review №87

My grandmother has a storage at this location. We always need help with something and Lisha is always on time with assistance. I genuinely appreciate the hard work. Keep up that pretty smile girl! 😊

Review №88

Visited this location.. Rico had great customer service huge help..

Review №89

Tratavia was extremely helpful checking us in, even on a really cold windy day! And Cassandra was very pleasant on the phone in setting up our appointment. Thanks!

Review №90

Angelica B is very helpful i came in for prices on certain size spaces and she even showed me a few. Property was very clean and organized i definitely will be back to rent

Review №91

I been calling this location looking for answers about my husbands unit and I finally got a call back today by the name of shay she was really sweet and told me she would answer all my questions I told her the district manager never called me back and she stated that she would get all my answers she provided all the information I needed and call back when she said she would I really appreciate this young lady she is a blessing to this company I was really frustrated and sad with not being able to get in the unit and want to finally sort all of my husbands belongs with her help and passion she has made me very happy that I can get my husbands items that I miss so much thank you shay u have really made a difference young lady great job

Review №92

Candice did a awesome job and very respectful and will recommend my friends and family

Review №93

Dominique was helpful and professional. She was able to accomodate my specific requests and did it with a smile! I definitely recommend Public Storage.

Review №94


Review №95

The service was exceptional. The guy there was patient and and explained the whole process well. Very clean facility. I will definitely come back if and when I need to store some things.

Review №96

Requiela was quite great. She helped me to the best of her ability n I really appreciated it. She offered me boxes n treated me well. Thanks a ton.

Review №97

Very friendly & professional staff. Location seems to be safe. Angelica B made the whole process smooth.

Review №98

Angelica was very helpful and made everything super easy. The property is clean and well kept.

Review №99

I was assisted today by Tratavia who was very polite and helpful. She made my experience very welcoming.Thank you Tratavia😘

Review №100

I have rented various size storage units over the last 9-10 yrs at this site. Mellisa and the staff have responded to my needs on a very professional and courteous level. Security and site location are exceptional !!!

11 Photos
4.9 Rating
  • Address:9199 N Green Bay Rd, Brown Deer, WI 53209, United States
  • Site:
  • Phone:+1 414-988-3325
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30am–6pm
  • Tuesday:9:30am–6pm
  • Wednesday:9:30am–6pm
  • Thursday:9:30am–6pm
  • Friday:9:30am–6pm
  • Saturday:9:30am–5pm
  • Sunday:9:30am–5pm
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