Nick and Anthony were both professional in every sense. A no pressure, easy transaction. I liked the fact that Pacifico Marple Lincoln put the price of the car and the window sticker online so you knew what the car costs and what features it had. Nothing hidden from the buyer. Great car and a great dealership. I would recommend them to anyone looking for a new Ford or Lincoln.

Family continues to have an excellent experience with sales and service departments, with exceptional staff and very helpful. Just had good experience with required repairs and provided a replacement vehicle. Wonderful dealership. Great neighbors working at the dealership. Barry

Larry and his team were great! We had an emergency with our 2012 truck. After speaking with Larry his team jumped into action and had us safely back on the road that evening.Exceptional Customer Service!Don Petersen

So easy and nice! In and out, customer lounge was great and comfortable.

Awesome, fast and friendly service. I traveled 40 miles to come here because my local dealership did not have an availability. I will definitely be back !

It is a pleasure to have Pacifico Marple Lincoln service our Lincoln Aviator. They are courteous and friendly. I really like that they want to hear what my concerns are, when they come up, snd not presume they know what I am about to say. They provide clear explanations of the work performed. Nice to have them to service our Aviator.

I recently took my transit in for service and was very happy with the gentleman at the service desk. They service to my vehicle was quick while I waited in there lounge.

Great sales and service. Professional. Keep me informed. Provide me with options.I LOVE my Lincoln Corsair. I chose Pacifico in Broomall because they were nearby. I am so happy I did. I was searching for an SUV that was Made in the USA with many USA parts. I had almost given up when I found the Corsair online. It is quiet, has get up and go, many assistive features, comfortable seats, roomy storage and most of all a quiet dashboard that does not scream with colors. Screen is subtle as are the push button gears.Congrats to the designers.Thanks to Pacifico for making this luxury affordable.Thanks for taking great care of me and my Corsair!!

Had appointment for 8:30am for a oil change and 5,000 mile check. Asked to have car ready in the morning due to a work commitment. Never received a call and had to call them. At 12:30 car was not even touched. No call with a heads up they were busy. Not happy with the customer service. Took a week to even set up this uncomplicated service.

Initially had good interactions through the online feature. After inquiring about a vehicle we found out that the grandson of the owners didnt know the difference between two like vehicles on the lot. After a lot of unnecessary back and forth via email (full of errors), we made an appointment to see a particular vehicle in person with said person. After making the appointment with that person and driving over an hour to get there, we were told he is off today. They then pulled the vehicle we came to see out (which was full of leaves and debris) for a test drive. While it drove great, it looked horrible. There were scratches on every panel of the car, which only after arguing did they give a slight discount on. The manager and staff were mad about being called out for the lack of effort. Overall, a lazy/sloppy experience with little apology. Wont go back.

With a GT350 I am am very picky about my Dealer, and PMF absolutely lives up to my high standards. They get things done neatly, and in a timely manner, and are friendly to boot. Have done a warranty replacement of my rear shocks, tire mounting and oil changes, all done quickly and correctly.

They fixed a minor issue for free! I was not expecting this. Great service.

We love this dealership. Their service department is excellent. The valet service and loaner vehicles make servicing my car no big deal. They have always found times that work for us and are diligent to complete any work in as short a window as possible. Everyone from the person who takes the call, the service manager, and the valet driver is really kind. You can definitely sense this is a family run dealership. Bonus: my car gets returned to me vacuumed out and washed:)

2017 Lincoln MKC service. Was informed that my lug nuts have swollen and needed to be replaced at $10.00 per nut, plus labor. Dealer only replaces with OEM parts. This is a Ford issue which Ford is ignoring. My oil change turned into a $410.00 trip. I asked what they replaced the lug nuts with and was told the OEM Ford parts. So, this will happen again in 2-3 years? They shrugged their shoulders. Now I need to replace the lug nuts with aftermarket ones for $35.00 for the entire set (20). Maybe I can sell the Ford Nuts on Ebay and recoup some of the cost. Was not a Ford fan but liked Lincoln thinking it would be of higher quality. Will not be buying a Ford product anytime soon. This is not a dealer complaint, this is a Ford rant

Do not trust their diagnostics for car service. I brought a car in for a squealing that sounded like it was coming from the brakes. They gave me a diagnosis of something completely unrelated. I trusted them and paid $1800. I got my car back and the squealing noise is still there plus a new noise from the thing they fixed. When I called to ask them to fix the car properly, they told me Id have to wait a week before they could fit me in! Unacceptable, especially because I need the car ready sooner than that.

Used the Pacifico Marple concierge program to service my 2019 Lincoln MKC. Chris was amazing. He called prior to arriving and gave me an ETA. Was extremely pleasant to deal with. I also received a call when my car was finished and when they would be bringing it back. I highly recommend using the concierge service Lincoln provides.

Have been buying and servicing cars here since they were Marple Ford -- they have improved each time weve dealt with them. Al Williams is a great guy to work with -- no haggling -- the price is the price. ANd he goes out of his way to accommodate you.Recent service experience with our other car have been great as well.....

Everything was so easy-breezy from setting up an appointment to picking up my vehicle the next day. Very respectful customer service!

I recently had my vehicle serviced at Pacifico Marple Ford.I made the appointment and dropped my vehicle off a few days later the service was completed quickly and the staff was great.

Tony was incredibly friendly and very helpful (service department). The car had its oil changed very fast and the car is back on the road in no time. Thank you Pacifico marble ford!

Very good dealership. My only issue with this and every other dealership around is trying to purchase a vehicle and get out of there in a timely manner. If I am giving an appointment for a specific time Id like to be seen at that time not an hour later.

Everything was excellent. We had the best service offer by anybody.

A service representative met me promptly and After asking for my phne number, I left the van for recall service. The van was repaired and I picked it up later that same day. There was no charge for the recall work.

Just an FYI they changed their policy of using your points for a state inspection. However, Garnett Ford does still let you use your points! Wish I knew this before hand but wanted to share for those that were excited about the free inspections with points.

Everything was good except that either the Ford letter about the warranty repair process or the Service Department should have given us the info that this was not a quick one day process. Fortunately, we did not need to use that vehicle until the weekend.Other than that all went ok.

Every time Ive taking my vehicle in for service I have received the best possible customer service and my vehicle is in peak operation condition as a result.

Loved my experience here. Chris was fantastic to work with and very responsive. Worked with him to get as much paperwork done ahead of time so when I went to obtain the vehicle I was in and out. 10 out of 10 would recommend to anyone looking for a new car!

Great customer service! Everyone was very friendly and helpful. Vince was a great salesman and is definitely someone I would recommend.

They fixed within 2 days and kept me updated during the process, however, I was left with no form of transportation as they would not provide a loaner car. The carpet in my brand new car was pulling up due to no fault of my own so I feel I shouldve had some form of transportation provided.

As always excellent service, and personal attention to customer. Make you feel as if you are part of the Family.

Excellent customer service! All techs are very knowledgeable!

Brian in the service department was prompt with coordinating my Lincoln concierge pick up and drop off. Super convenient and easy to schedule my service call. I look forward to working with Pacifico Marple Ford Lincoln again.

I went in for a routine oil change. I was in and out in 1 hour. Steve greeted me at the door and was very helpful. He informed me about ways to make the most of my visits by downloading the Ford Pass app. This is my second visit with my new car. I am definitely coming backNo complaints.

Service is always done well and in a timely manner. Very efficient. Plus everyone is friendly.

My husband & I leased our 1st car from Bob Gallop 22+ years ago. I’ve lost count how many came between then & now... our 18 year old leased her 1st car from Bob, she was in a car seat back then. My husband passed away a few years ago & knowing that in my corner was Bob as well as Frank in the Lincoln service center & Tony looking over my vehicles for every service needed, I couldn’t have felt more secure turning in my 2013 Lincoln for a new one. There’s comfort in the relationships we’ve built & I thank & recommend then 5 ⭐️ ⭐️⭐️⭐️⭐️Stars!!!!!

Let me first start by saying that the customer service that we have received at Marple Ford dealership was exceptional! The communication, friendliness of the employees and the attention to detail made my experience absolutely wonderful!If you’ve haven’t experienced what I am saying from your current service provider, then check this place out , as you will be 100% satisfied with their customer service.Sharon B

Great service. recently bought a truck from there and had quick service and was in and out when finally purchasing the truck.

A great dealership that made the process fast and easy. We had to wait a few weeks for the exact aviator we wanted to come in. There were delays at factory related to covid etc. unrelated to dealership. Our sales man, Chris Huis was amazingly attentive and kept us up to date with schedule. We had our young kids with us during purchase and it was getting lat in the day. They kindly got our family in a conference room to help keep our kids entertained. Good people there and a wonderful customer experience.

Although very disappointed that Fred Beans (where we bought our Lincoln SUV) is no longer our service provider, Pacifica Marple Ford did a fine job with our service. They came and picked up the car, at the requested time, and all went well. Thank you.

I had a great experience with Pacifico Marple Lincoln. The 1st person who spoke to me was Vince Meglino when I was coming to view and purchase a pre-owned certified 2017 Lincoln MKZ. I didnt even know he was going to be assisting me with anything because I had dealt with their online department. But Vince was assigned to me and he was very helpful and assisted me in getting a great deal on the vehicle. When Vince struggled to get a good price that I was looking for,the business manager Christian Medina came over and said theyd work on a fair price so we can get you the vehicle. Once everything went through and the deal was settled I purchased the vehicle and they also made sure the vehicle was detailed and clean when I picked it up later that afternoon. And they worked expeditiously on getting my Florida tag put onto my vehicle because I have an out of state residency and theyve put in alot of work to get it squared away with the Florida DMV. Ill do business with them again and Ill be recommending this dealership to many of my friends, family, and associates.

We leased my car about a year ago from Pacifico. The sales experience was great. I have not had a good experience with Black Label. I had to call several days to get an appointment for service. No one called me back. I left several messages than was told he was on vacation but never returned my car before he left and when he returned I had to call again. I sent a note with several questions on it. I get a call later in the day from some lady in service and she was very rude. Overall the sales experience was great but the service lacks.

My vehicle needed the battery replaced and an oil change which were both completed. Three stars because I was told it would take 90 minutes and I was there over three hours without being notified it would take much longer than expected. It would have been appreciated to notify me it would take so much longer while I was waiting on the site.

Great service department! Very reliable and trustworthy!

Very very happy with the outcome of my service call. They picked up my car one day and returned it the very next day. My issues were resolved. They gave me a loaner too which was extremely helpful to me. Thank you Pacifico.

If you’re looking for a new/used car I highly recommend you come here, and ask for Chris! He’s the complete opposite of the stereotypical car salesman I typically avoid. He’s knowledgeable, isn’t pushy and does everything he can for you to walk away with the car you want for the best price he can.

Im only giving 1 star because I have to give something. If you value general customer service, then this dealership is not for you. Specifically speaking, Al Williams is not for you. Im not sure what type of career this guy had before getting into car sales but hes an example of why car salespeople have such a bad reputation. Ive been purchasing/leasing cars from this location since my 20s and have never had such issues until Al came along. We purchased a used vehicle from him 2 years ago and hes been the opposite of helpful since then. It all started with the purchase of our car where he demanded we show proof of insurance before leaving the dealership with the car. As we all know, theres no way to obtain insurance on a new car until youve purchased it Al :) Also in the state of PA you legally have 10 days to obtain coverage for your new vehicle and, if not, you the driver are penalized. The second instance is when we lost our keyfob for the car. We contacted Al to setup an appointment to have a new key made - he told us to go to Pep boys to get a new key made and they would do it for a lot cheaper. Well, that was a lie - Pep boys told us you have to go to a dealership to have it done. We finally traded in our Ford for a new car, and were told by the new dealership we could get a credit for the unused portion of our extended warranty so this morning I called our reliable, trustworthy friend Al and he proceeded to do everything in his power to prevent me from asking about this credit. First he told me he didnt know who I needed to talk to, then he told me I could talk to the business manager (but wouldnt give me a phone number), and then told me the business manager had people in his office at the moment and couldnt speak to me. I then asked to be transferred to his vmail and he told me theyre getting new phones and his transfer button isnt working. Crazy cause the receptionist transferred me to you, Al? I hung up on Al and called back right away to be transferred to the business manager. Guess who picked up the phone right away? The business manager was very pleasant, helpful and got me the info I needed. Hes the real hero to getting this 1 star. Al on the other hand should be fired and sent to the used car sales lot (no brand) down the street.

Work met my expectations and my car was ready on time.

Always a positive service experience at Pacifico

The team at Pacifico Marple Ford Service and Parts Department are awesome. I dont write many reviews but I had to share this great experience. I recently received a recall notice from Ford on my car and when I reach out for assistance the part was back ordered. I needed my car repaired ASAP for a trip so my Adviser Tony and the Service Manager Mike Xavier work together with Ford to have my part expedited and I am happy to say I am making my trip. It would of been to easy to tell me that it was out of there hands and move on but rather they step up and totally exceed my expectations. Thanks Xavier and Tony and the whole team at Pacifico for a great customer experience.

I knew what vehicle I wanted going in. Negotiation took less than a minute to get the price I wanted. Vi was very easy and straightforward. No high pressure at the end to buy add ons. Delivery was a bit chaotic cause it was a busy Saturday but nothing unusual. Overall very good experience and I feel I got good value.

Great Customer Service, would recommend!

Nice and easy dealing with the staff here. Great selection of trucks, LOW MILES, and helped me with financing. Highly recommend them.

I HATE buying cars, as the process usually takes forever and its a mind game of the wills. This process was lovely. Nick and the finance manager were easy to work with, very accommodating and quick to respond. They had me fill out my finance information online before I got there, so all of the paperwork was ready to sign when I showed up for my scheduled appointment. No playing games. Plus, I LOVE my new car!

I brought THE BRAND NEW BRONCO SPORT base 2021 it an aswome vehicle my salesman oh sold me the vehicle he was awesome his name was Shane Cahill salesmen take your business to Pacifico maple ford and buy the ford bronco sport u will not regret if u like off roading!!!!

My wife and I recently purchased a used vehicle from Pacifico Marple Ford in Broomall. Let me begin by saying the vehicle we decided on was/is great, and was sold to us at a fair price. But continuing on, we were not big fans of dealing with (5) five different sales persons which made the entire interaction a bit uncomfortable. We understand that members of your staff were trying to be helpful, but too many people involved in one sale was overwhelming. Lastly, when we were made to wait over 1.5 hours to complete the final paperwork, I believe this was a bit much as well. In closing, both my wife Kathy and I are happy with the vehicle, but are unsure if we will be returning in the future to conduct business based on these factors.Best, Kathy and Kenny Hopton.

Came here looking at a 2012 Mitsubishi, left because I wasnt loving the car. But Chris the younger guy was born for Customer Service. Was doing everything in his power to make a sale without being too pushy and was truly appreciated. Even my daughter liked him. Really nice guy. See you in Wawa Chris!

Great experience. Work was done without delay. A very good experience.

I saw a car that I wanted on Christmas Eve day. They had just posted it on their website the previous day. Vi Pham called me within minutes and we began correspondence.Vi was professional, courteous and consistent. He even texted me on Christmas to go over details. He went above and beyond to get me the car I wanted. By Monday the 28th, Im sitting here looking out at my new car in disbelief that it was so quick.Good job Pacifico Marple and good job Vi!!!Thanks so much. I couldnt be happier.

I stopped in so briefly and it’s a shame that my experience was like this because now, I know I’ll never go back to this location. It started when I was on West Chester Pike and realized my car was out of windshield wiper fluid. Now, I work in service at a dealership myself and know that they fill up windshield wiper fluid for free all of the time. But I’d figure I’d call this dealership first just to be sure. The woman I talked to said it was fine and that I could stop in. When I got there though, it was a whole different story. The cashier told the only man who was at the service desk what I was there for. He asked if I had ever been there before, and I proceeded to tell him no because I had just gotten the car. He then goes on to tell me (in an *extremely* condescending tone) that I can buy some myself at the grocery store myself and keep it in my car, but he’ll fill it up for me this time. Okay....so then I asked him how long he would think it would take. And once again in the same condescending tone, “well you’ve never been here for service before, we always top off fluids with service. And I’m having someone from the back do it for free. It should take no more than 5 minutes.” At first I said okay but then thought to myself, that his tone was alllll the way off, so I just said that I’ll do it myself and then left. For a first time customer to be have this experience, this is unacceptable. The man made it seem as if I was inconveniencing him, although there was no other customers there and the techs in the back didn’t look too overwhelmed. Maybe this place should consider more training on customer service. I definitely will not be back.Update: Wow. Nice response from the owner. Must not have read the last part of my review.

My time at Pacifico-Marple Ford Was typical. I made an appointment to have The Works and a vehicle inspection. I had an 8:00 am appointment and was out of there by 9:30am, just like the service manager said. I looked at some nice new vehicles while I waited.I was completely satisfied.

I’ve always had bad experiences at dealerships but this one was the most enjoyable and the friendliest experience. Matt was a huge help and extremely knowledgeable, I would definitely recommend purchasing from here. The entire staff is helpful and friendly with a fast turnaround time.

Pacifico Marple Ford has been my dealer for over 30 years. They have seen me through the sale and service of 8 vehicles. I am hesitant to go anywhere else due to their valued integrity and customer representation.

The service was great. The center was completely sanitized and I was extremely comfortable. They should all be commended for taking fantastic precautions. I would recommend the Marple Ford service center to everyone.

I was treated very well and feel that I had excellent service since I had to wait for my car and did not have to wait long. I very much appreciated that. I was happy with my service and will continue to have my car serviced at Pacifico Lincoln.

Excellent service from Pacifico Lincoln service. All Pacifico representatives were delightful (Frank and Brian were both very nice.)

Shane Cahill was very professional and knowledgeable about the Explorer. His patience and willingness to look at all possibilities to be able to purchase my ideal vehicle. Casey in accounting was also very professional and took the time to go over all documentation. Walking in the door, each employee you encounter was friendly and customer service oriented.

Pacifico is one of the best agencies I have ever done business with. Whether the process of acquiring a vehicle, or servicing it, their support and delivery was second to none. I particularly appreciated the ease of arranging a service appointment, the service representative feedback, their pick up and delivery service with a loaner while servicing my vehicle. I would never hesitate to recommend Pacifico to friends and Family.

Always fast and great service!

Quick in and out, professional service, good job Pacifico Marple Ford

I had a really good overall car buying experience at Pacifico Ford Lincoln in Broomall. I worked mostly with Chris, and I would highly recommend him. The dealership and its staff were very friendly and courteous, making the overall experience a very good one.

I have been purchasing vehicles for about 50 years and must say this was my best experience. Alan Williams assisted me in buying my new 2019 Expedition. He was easy to work with, knowledgeable and helpful through the whole process. Both he and management worked to get me the best deal possible. I am more than satisfied with Pacifico Marple Ford.

The service was fine, but they were not willing to negotiate on a charge to diagnose a problem which has been acknowledged by Ford and there is a class action lawsuit pending for this particular problem. The fact that the local dealership charged me for this was disappointing.

Prompt service to correct an assembly line failure that required the removal of the both vehicle doors and dashboard to diagnose and correct a evap drain problem - the hole was not completely drilled during production.Three stars only because I had to pay my crew to clean the cab of the vehicle as the seats , dash and steering wheel were covered with grease/ grime. I understand It is a work vehicle but... one that only has 1000 miles on it and should have been taken care of.

Seamless pickup and delivery of my vehicle for service. Service manager is very professional and client focused. Simply the Best.

Frank makes it so easy to bring my Lincoln in for service. Great customer service. Service dept. did a great job. My car looked awesome when I got it back.Thanks

We have purchased several vehicles at Pacifico, always treatd fairly. The guys are genuine and friendly and the vehicles are fantastic.

Terrible experience will never come again. Had an appointment for Friday August 28th to look at a Nissan Frontier. Nick ceritano told me the car was ready for me to come the night before. Drove an 1 and 30min from Lancaster county to look at the truck on Friday and nick tells me it sold 3min after I showed up. Terrible sales from nick ceritano would never recommend him to help anyone. Horrible service.

I got a great deal from this Ford dealership they were excellent to work with and they had me in and out in 30 minutes!

April 27, 2021 - As always, Pacifico Marple Ford was easy to deal with, very friendly, and professional. This is the fourth vehicle that ive purchased from them in 15 years. The experience is always consistent and the sales men are great to work with. Their service department is great too, very communicative and friendly. I will always check with Pacifico Marple Ford for the my vehicle needs.July 10, 2019 - Ive purchase a total of three Mustangs over the years from Pacifico Marple Ford and all three were sold by Bob Gallop. This time it was special because its always been a dream of mine to own a Shelby Mustang. Bob and the rest of the team at Pacific Marple Ford made that dream come true. They worked hard to secure the financing and gave me the best deal possible. As in the past, Bob was professional and very accommodating. The finance team was great and the process was very easy. Id definitely go back to Pacifico Marple Ford for future vehicle purchases.

I have been very happy with the service at Pacifico Marple Ford ever since I bought my 2013 Ford Fusion there. Everyone is very friendly and they always take time to explain things to me.

We turned in our leased MKC and talked with Al regarding a new one. Al took the time to explain our options and working with him made it a great experience. He went above and beyond to assist us with another item we had regarding our car. We never felt that we were pressured in any way and after just a short time at the dealership we were on our way with our new Corsair. Thanks Al.

The service they provided for my car was amazing. I have a Honda, and this is where I bought my car. The only thing which was inevitable was that my car needed 2 new tires and they didn’t have them in stock so I had to go back. I also had my appointment for a Wednesday morning and it took a little longer than expected but it was fine!

Fast service, reasonable price, great free car wash and friendly, helpful service writer.

Service was safe, relatively swift and pleasant. Most appreciated was the free, excellent wash.

I have been leasing cars from Pacifico Marple for over 10 years now and they are the greatest.. When I call for service they ask me when I want to come in and they always accommodate me. Always fast and friendly service. My salesperson Bob Gallop is awesome. Because of life commitments I waited up until the last minute of my lease to pick a new car. Unfortunately I didnt see anything I liked. Bob went above and beyond to order the car I wanted and kept me abreast until my car arrived. I am so pleased with my Lincoln MKZ.. Thank you Pacifico Marple for having a team of professionals to service our needs.

Excellent organization. Salesman was extremely knowledgeable. Owners all stopped over during buying process to make sure I was well taken care of. Highly recommended.

I had my 2016 Lincoln MKC serviced for an oil change and a flat tire at Pacifico Marple this past Tuesday and it was a lovely experience. Everyone I worked with was amazing, but Kristen deserves to be given special recognition.Prior to this visit, I had brought my MKC here only once before for a separate issue several months ago. Upon arrival for this visit, I was walking toward the doors when Kristen came out and greeted me by name, welcoming me back. I’ve worked in customer service for over a decade and have taken several continuing education classes on how to better hone my skills. This is the best example of good customer service that I have ever seen or experienced outside the classroom and Kristen deserves to be recognized for it.This type of dedication to customer service is more imperative now than ever. In a world full of phone trees, automated systems, client numbers instead of names, and minimal person to person contact, the fact that I can go to a place that services thousands of people per month, several months after my most recent trip, and be recalled by name is outstanding.I will be back when it’s time for my next oil change and my husband and I have decided that the next Lincoln we buy will be from this dealership. Thank for making me feel like a person and not just another number, Kristen. It may seem like a small act, but it makes all the difference.

Purchased a 2016 certified Lincoln MKC and the experience was great. Everyone was nice and accommodating. We were treated with courtesy and respect. Traveled over an hour to this dealership because the pricing was great and the car looks brand new. I would recommend this dealership to everyone. A special thanks to Nick D. who thoroughly went over all the paperwork, warranty and the car with me!

Easy appointment system. Covid responsible practices. Quick yet comprehensive diagnostic and service.

5 star Service across the board. I’m a pleased customer to say the least. Well educated informed sales people. Polite front end Staff. Got the best deal I could find anywhere and I just couldn’t be happier.

Took my car in to get a door latch fixed and got the car back with a dead radio. Dealer wanted $140 just to diagnose the radio that was working when I took it in. Service rep was arrogant when I asked for him to take a look.

Had a very good experience. The sales person was great. Answered all our questions and very knowledgeable. Worked with us to make the right deal. Would definitely do business there again.

I was using the Markelle Fultz of car dealerships prior. Had all the glamour and write ups on paper, but when it came to it, they were an absolute BUST!Pacifico Marple Ford made me regain faith, and TRUST THE PROCESS! Al Ubaldini, Nick Ceritano, and Herman Rodriguez great to work with, and made my buying experience a zero stressed and zero time consuming process ever.This review is brought to you by a bored man stuck in quarantine, but let me be clear that the team at Pacifico is the best in the area, hands down!

Chris in the Lincoln service area was very friendly. She listened to my requests and expedited my service experience quickly and professionally. Thank you Pacifico for another great service experience with my Lincoln!

Made an appointment. They somehow couldn’t find it. Left my car there all day. Not one hand touched the car all day. They wasted paper for a receipt. I could of taken it to a mom and pop shop instead of having my time wasted.

Bought a Brand new truck. Truck was delivered dirty. They told me to come back for a free detail. Since I bought the truck I’ve been back so many times in 2 weeks for windshield wipers that weren’t working properly and a bed cover. I spent $1400 on a bed cover that was installed incorrectly. I’ve been back so many times that I fell like I live there. Horrible 1st time experience at Ford. Service guy was nice, his manager, absolutely ignorant.

We purchased a new Navigator in January and recently sent it in for our first service appointment with Pacifico. What a great experience! Not only did they pick up our car, give us a loaner, return our car the same day, but the drivers were courteous, friendly - just the best! In addition,our car came back not only fully serviced, but washed! What a great deal! Pacifico definitely goes the extra mile to provide its customers with first class service.

Squirrels chewed throught the engine of my F150. Service department and the mechanic did a great job of keeping me informed of the issue, working with my insurance company, and then fixing the problem.

Pleasant no pressure environment.The only comment about the environment is when you walk in the showroom immediately someone rushes to you and wants to assign you to a sales person. They should let a prospect catch their breath.

I took the car in with an 8 AM appointment to have the airbags changed. Strangely even though I actually arrived a little early when I returned at 2 PM they had not yet started to do the work. On the up side I did have a loaner car. They did the work and I got the car back before 4 PM which was great. However, as I was driving home I noticed the hood seemed to be bouncing a lot. I pulled of to the side in RT 476 and discovered the hood had not been latched completely with only the secondary latch holding the hood down. I feel this is an important safety issue that shows no small amount of carelessness.