Bad customer service. I went to the store as new customer today Friday 07/23/2021 and found one African American representative helping a customer. I asked if there was any other employees, he said yes, two more, and went to the back store door and came back out, assuming he told them another customer needs help. After waiting an additional ten minutes I asked if the other employee was coming. He said they were BOTH on break. Definitely lost my business. No respect for customers time.

Christine was 10/10 amazing in helping me switch to AT&T and set up a new line. I was ready for the whole process to take forever and be painful, and it was totally, completely opposite of that. Christine found me a great plan at the right price, along with a new phone. Just so helpful and thoughtful throughout. It made me feel like I made the right choice in switching, too!

I worked with 4 guys. Onte, Saz, Jojo, and Peyton. All the employees there were very professional and got me in and out very quick. Thanks guys!

I just switched to AT&T. Kadre and Katie were fantastic. They absolutely gave me and my family the best customer service I could have hoped for. They were friendly, knew their stuff and got me a great deal. Thanks to them Im extremely happy. Id recommend them to everyone.

Had an awesome experience here with Christopher Ariola! Totally helped us with our phone problem! Would give more stars if I could!

Very poor customer service!! I recently had to do a insurance claim on my phone and needed assistance getting my replacement phone going because the sim card was not provisioned. I went to the Brookings ATT store at about 6:45pm and at first they seemed to be helpful but once 8pm came around the green haired guy that was helping me was getting really impatient. Granite that was closing time. The guy that was on the phone helping us was doing the best he could but the green haired guy grew very impatient and called his boss Travis I believe was his name 8:30ish and his boss said they had to quit which I understood. I asked if I could leave my phone there for them to figure it out and get it working and the bosses response was IF I LEAVE MY PHONE THERE THEY WILL THROW IT AWAY!!!!! What kind of customer service is that???

We had a great experience working with Christine as she walked us through an insurance claim on one phone, setting up the replacement phone and upgrading and setting up a second phone. Her thoroughness, explanation of processes and other helpful hints all combined into a outstanding customer experience for us.

Katie @ AT&T in brookings did an amazing job getting my upgrade and phone switched over. Completely made effortless on my end as the customer. This store has such great people that work together and communicate with the customer to make every interaction pleasant and hassle free.

A phenomenal experience was had today. I had Christine help me throughout my entire transaction and made it extremely simple. Go see her! But you can see whoever you want. They’re all awesome, but, yeah, go see Christine. She’s an angel.

I visited AT&T yesterday to switch my phone plan around, I was greeted and provided with great service by the AT&T staff. I love my firstnet account and the staff here was so easy and friendly to work with, Piper CJ and the managers are a fun team to work with. Everyone joked and had a great time, they are always so informative and know the best products for me! Thanks so much guys!

CJ was very helpful answering my questions and set up my new phone. Will definitely come back.

John was very helpful and had great customer service skills. The process went very smoothly with no issues at all and they made sure I got a very fair price.

Very helpful. Staff is very knowledgeable.

Chad and cj are awesome!!! Friendly, kind, very knowledgeable!!! They took care of me right away!! They always do theyre the best!! Theyre the best people Ive ever met at a cellphone store!!! You feel like youre hanging out with friends or family!!!

This store and representatives are awesome! Christine helps set up directv and chad helped get all my log ins set up and piper got me into a new phone! They went above and beyond with customer service! I’ll be back! I was so appreciative for their help!

I recently went into Brookings AT&T store to upgrade my phone. I was met with great customer service. I had the pleasure of working with CJ, however all staff was engaged and very helpful. I left with what I went in for to be accomplished!

My visit was amazing with Kadre!!! He was so helpful and patient!!! The store was short staffed due to Covid so as a manager he stepped up to the plate. Will definitely recommend this location to anyone and mention without a doubt mention Kadre to assist!

Piper was SO helpful! It was a quick process and an easy decision to take advantage of the amazing offer for existing customers!

Fast and easy. Have worked with me great every time I’ve come in recently 👍🏼

We have been receiving great service from Christine. We appreciate her thoroughnessand interest in customer needs.

I came into AT&T to upgrade from an iPhone7 with a audio card defect; the upgrade now is a Samsung Note20 ultra 5g. I was anticipating the wait and service to be longer than it actually was. I havent upgraded phones in awhile and the idea of changing brands was overwhelming at first, but soon my worries were washed away. The questions I had were answered well and the process was quick and efficient. Thank you to the staff at the Brookings AT&T for helping me with a big change! Piper was my representative

I really enjoyed my experience with piper and christin at this location, I started off coming in with my son over the weekend and the manager and another young kid tanner I believe made us feel uncomfortable with their shortness and I don’t care better then you attitude, I was disappointed entirely but needed up back into the store and had a impeccable experience with the women there!

John was awesome help getting me all setup with my replacement phone and calling and getting a new shipping label to return my broken device!!Thank you!!!

The AT&T Brookings staff is amazing! They took care of my phone needs with both friendliness and expertise, and CJ is a rock star--so much attention to detail, so much kindness.

Phone gave up while traveling. Staff had me taken care of promptly and efficiently! Thank you

Great service. Good communicator!

John C was super helpful, patient and knowledgeable. Thank you for your help.

Very friendly staff! I had a great experience and they were all soohelpful!

Christine and Chad help me out a lot. I broke my phone and just visiting for work. They gave me stellar customer service. Brookings ATT is awesome!

Very helpful friendly service. Questions answered. Very knowledgable!

Brookings Team are great. Definitely would recommend coming here !

Piper was absolutely fantastic she helped us meet every need and customized our appointment to our exact needs , she helped us save money while getting the most out of our service she is such a gem. Very personal and so happy and cheerful you can

Kadre wasextremly helpful and timely. Made the whole process of getting a new phone quick and painless

Thank you John for everything you do. We love our new phones. Keep up the amazing work & Thank you.

Very happy with the service provided, very prompt and helpful, thank you!

Everything was amazing, employees were super friendly and willing to help only complain is I stopped in earlier and you guys were not open. Wish you guys would open your store earlier!

Very customer service and help me set new phone. Very happy!!!

Thank you Piper and John for all your help! You guys are all great!!!!

Piper was very helpful and friendly. She gave us exceptional service.

Always fast, friendly, Ive had nothing but great experiences anytime Ive gone into the store. Consultants are friendly, make everything easy. Cj and piper and samantha make the stop wonderful!

Very helpful and great service

I Wish You Guys Would Open A Little Early. I Was Waiting Outside

Very helpful and good at explaining everything in detail

Had a bad experience with service. They did not want to help and were grouchy. They had to put all the display phones in the bad because of the virus but couldnt figure out they could still show a phone themselves and disinfect it afterwards. The prices of phones were inflated compared to online. They dont want to offer an old fashioned flip phone even though it is available at Walmart and online. Avoid this store!

They were very helpful and knowledgeable

The guys at this location are always so knowledgeable and helpful. Went in to swap out a couple phones, and got a better plan for less $$ per month! Thanks again guys!

Couldn’t be happier with the experience. Thanks Chad.

Christine was courteous and very helpful, got me all set up.

Always helpful with my questions, and I have been getting my phones there for years!

A++ I had a complicated issue and helped me through it with patience and top notch answers.

Great service through the many years weve done business with them.

Piper was great she was fast friendly and extremely knowledgeable and made us feel at home, both mangers stopped at the table and introduced themselves and you can tell this team works well together! We’ll be back!!

James added an insurance to two of my watches lines without notifying me. Other than that i had a good service with melissa and piper

I was in Brookings office and had help from chad and kordell they were so helpful and professional. I will be back, thank you .

Fast and good service.

Helpful staff. Great service. Mix up on direct tv install address. That was a little bit of a mess. I like ATT though.

Helpful staff!

My daughter and I were in Friday April 5th about 4p.m looking to buy 2 new iphones. Not a peep from employees. We looked around for about 10 min while my daughter answered most my questions. Still not a work from the 3.employes. We left and are buying 2 new phones from a store that offers a hello, and some helpful customer service. Wont go there again.

Great job!

Awesome sauce! The employees are all awesome in this location. So many deals

The provide quick and easy service and great coverage across the state in rural areas

People here are polite and always willing to help

Nice place and ppl

Poor customer service and poor customer response time would choose a different service

Excellent customer service

Treated me really good

Very good service

It was quick, and they where polite.

Answered all our questions we had.

This AT&T is pretty good for an AT&T. The staff at these places are never helpful, so its a non-issue to complain about that. Overall, pros to this AT&T.

Knowledgeable and friendly staff

The service was awesome

Betsy was fantastic.

The service is terrible and they think bad of you if you leave without a phone.

New phone, who dis?!