Joe is so awesome!! He spent a lot of time helping me get a better rate, and answering every question I had. He was very thorough and there were absolutely no surprises. He was very professional, empathetic, and knowledgeable. Colleen was great, helpful and knows how to get things done for you!

We are fairly new customers with State Farm and from the very beginning have had a very good experience working with this particular office. My husband would usually handle insurance issues, but I got relegated to this task last year. I was pleasantly surprised how comfortable I felt dealing with this stuff as I was helped by Colleen M. who made the process pretty seamless and easy. Needless to say, their rates are very competitive and cost saving and were very glad that we switched.

We have been with Joe Billetz State Farm for many years now. They insure everything under the sun for us: from a personal standpoint as well as our business. They even helped facilitate a personal auto loan a couple years ago that saved us a significant amount of interest, literally the next day after I pulled the vehicle off the lot. I could not ask for better people to work with in Joe and Colleen, as they truly care about us, their customers. Because I work primarily with Colleen, I must say her customer service is the benchmark that every business should follow. She gets anything and everything done in such an expeditious manner and communicates so effectively. Its impressive how they operate in that office. Personal and Business Insurance can be a tough industry to navigate. Joe Billetz Statefarm truly eliminates much of the mystery...one less thing we need to worry about in our busy lives. Aaron Frank - Clutch Inc.

Colleen in the office, is always very helpful and efficient with any changes that Ive ever needed to make. Joe Billetz keeps in contact also to make sure that everything is covered that needs to be. A great office for your insurance needs.

Any time you can laugh and save money is a good time. Good people, great pricing! The laughter was a bonus. Thanks for taking care of us!

Joe has the knowledge, experience and patience to help you find the right policies. He definitely knows his stuff. Highly recommended.

I have been with State farm for many years Have had the same agent and staff the whole time They are great Ive never had any issues with anything Ive ever needed and they always get right back to me if I leave a message Love them

Great experience dealing with the agents. Quick Responses and very helpful and courtesy on all my needs.

Joe Billetz State Farm handled my claim effectively and the staff was extremely helpful and kind. I would recommend this State Farm to anyone!

Colleen and Joe are like family.Customer Service has always been excellent. At times when things are going wrong, they are there to make things right.

I recently purchased a life insurance policy from Joe Billetz and he made the entire process a breeze. He was very knowledgeable and answered all questions promptly. I’d recommend his office to anyone.

Great service at this office! State farm offers great coverage and Joes office offers the customer service to complete the package.

Purchased a Life Insurance policy through the office. Joe was very helpful and answered all of my questions.

Joe and his staff are very prompt and provide first class service on every transaction. Such a please working with his office

Very professional and has been there for my entire family and I! Thank you Joe!

Joe is down to earth with a genuine disposition.

Where is the ZERO star option when you need it? My policy was always paid in full and up to date and now that I have cancelled I am still receiving a bill. Not one person at customer service or from the office will answer why I have a bill or will send me notice that it is a mistake. An absolute joke of an insurance agency and it is no wonder since leaving that I am saving $450.00/year now with much better service elsewhere. An automated machine gives better service than I ever received while being a member at this place. Shop around and dont be fooled like I was.

Joe is very personable and caring. He helped me get all of the discounts I could get for my auto policy. His office is super close and I can call with any questions! I referred my mom and she saved OVER 800 per year!! My sister came over to State Farm too and saved 300$ and I refinanced her car loan saving her even more..!I didnt know State farm had a Bank and all of the products they have but the girls in the office let me know and are on top of their game!

Joe Billetz has been my insurance agent for 10 ten years now and has always provided me with excellent service and advice. He was there helping me every step of the way after a house fire. Joe and his entire staff go above and beyond to welcome you and treat you as if you are their neighbor. Highly recommend!

Colleen is very knowledgable and friendly.My transition from my former ins company was totally painless.

Colleen is the best, she got me everything I needed for my closing within seconds!! Highly recommend this office

I recently switched to Joe Billetz, and Im grateful I did. Joes staff is friendly and on top of my needs. Joe thoroughly explained my policies which can be confusing. He also helped me make smarter decisions by choosing the right plan for my needs. My entire family now uses him, and I highly would recommend his services to anyone.

VERY UNPROFESSIONAL...... WANTED TO SWITCH AGENTS DUE TO MOVING FARTHER AWAY AND JOE AND STAFF REFUSED TO HELP, WAS UPSET FOR ME LEAVING THAT HE MADE IT IMPOSSIBLE TO SWITCH. DUE TO ALL THE HASSLE AND UNWILLINGNESS TO HELP I LOST A $50,000 CONTRACT FOR JOE BILLITZ NOT PROVIDING CONTRACTOR INSURANCE IN DUE TIME. ITS BEEN 2 WEEKS AND STILL JOE REFUSES TO SIGN OFF ON APPROVAL TO SWITCH AGENTS . MY FAMILY AND INCOME RELIED ON THAT CONTRACT. I HAD NOTHING AGAINST JOE AND STAFF OTHER THEN LACK OF RETURN PHONE CALLS, NO RESPONSE TO EMAILS AND NON COMPLIANCE OF CONTRACT.....THERE ARE PLENTY OF STATE FARM AGENTS AROUND THE BROOK PARK AREA THAT CAN AND WILL ASSIST YOU IN A MORE PROFESSIONAL MANNER......... VERY DISAPPOINTED AND HURTING INCOME .

Great guy but he wasnt there when we needed him the most

Joe is definitely the guy to go to for all of your insurance needs!! He is very honest and personable, highly recommended!

Friendly people