We have leased printer from ComDoc. Printer down, no supplies and one answer phone calls. We need to switch back to Ricoh or Canon, someone with support.

They are so disconnected from their customers its not even funny. If something goes wrong, do not expect a manager to do anything. What a terrible experience.

I hate having to do this... giving a bad review. But I made a phone call (A PHONE CALL!) to the service department because I have (STILL HAVE) a black smear on my copies. called to find out if it was worth a repair or get a new one. I was never walked through with troubleshoot or anything. I got a bill for $129.00 . Not only was my problem not fixed or offered to be fixed over the phone, I got a bill for my phone call!!! RIDICULOUS!I DO NOT RECOMMEND THIS COMPANY!

We just installed The Xerox C-60 and four other copiers. Nothing but the best regarding followup. Had a few glitches during install that were resolved immediately and everything working beautifully since. We are very pleased and in our opinion....they deserve 5 stars.The Lu-Jean Feng Clinic

First, let me say this is the first bad review I can remember ever posting about a company. I hate to do it, because it affects peoples lives and usually bad reviews are written without looking at the big picture. Through my business, I work with a lot of different vendors and I have more headaches with ComDoc then all of them combined. I have had an ongoing problem where one of my machines continues to fail. It has cost me business. I asked for a meeting to get out of my contract, because it keeps happening and I keep getting the same song and dance. I met with one of the managers 3 weeks ago and he assured me he would come up with a solution. I continue to have problems, have emailed my acct rep and while she responds, I have received no answers on a solution from the mgr. Would think we would get a replacement or an extra one to keep on hand. In a busy business, if your printer goes down and you dont get support, its a huge problem. There are a lot of copy companies out there to do business with, but if you are a business owner, I would stay away from Comdoc. Its not worth the aggravation, because you cant trust your business is important to them..