Superior Comfort Incorporated
11 Broadcommon Rd, Bristol, RI 02809, United States

Review №1

We love our new ductless heating and AC system! Everyone we dealt with at Superior Comfort was wonderful. Our tech Ryan was excellent. He was always informative, helpful and respectful! Job well done! We recommend Superior Comfort to everyone.

Review №2

We had been using a dehumidifier unit for years in our basement, but never really got the air dry.We had Superior install a large unit that was integrated with our HVAC system. The salesman Tim was top notch, as were the installation team, Jose and Derick. Now I will sign up for their service contract. and I feel very comfortable that they will meet our standards.

Review №3

I needed to have a whole new central air AC unit installed at our home. Everyone from the sales rep, the project manager and the crew that came to install were friendly, professional and knowledgeable. The installation crew - Christian & Shaun were terrific. I cant say enough about them! They did a fabulous job, they answered all my questions, stayed to be sure all was working properly and even vacuumed up their mess inside the house when done! Thanks guys!! :)

Review №4

During this hectic summer, we were very pleased to contract with Superior Comfort for the installation of Mitsubishi Split systems in our newly purchased house. Chad, the initial contact, was great in designing an efficient and well-laid out system. The installers were great, too! Matt and Derek were a terrific team. They did excellent, efficient and tidy work. There was one change in the layout, for unanticipated aesthetic reasons, which they laid out and executed without complaint. We are completely satisfied with Superior comfort!

Review №5

After 20 years of operation, it was time to replace the 3 geothermal units in my home. I went through the usual process of gathering quotes for what would become a very expensive project. Fortunately the 26% tax credit would offset some of the cost. Ultimately I chose Superior Comfort to do the job even though their quote was the highest. The original units had been primarily serviced by Superior Comfort and I had developed a level of trust and confidence in their company. The choice to pay more was based on believing that the installation and future service of this complex system would be done with greater expertise than the other companies.Replacing the old units with the new took just 3 days. The crew that performed the work were first class. Sean , the foreman, came back a couple of times to adjust blower speeds. His attitude was always friendly and conscientious.The new units are working perfectly and should last 25 years. I dont think Ill be around when they need replacement, but I suspect Superior Comfort will.

Review №6

I didnt directly hire or pay Superior Comfort, but our landlord did. I have to say that he made a great choice in doing so. Our existing central air system in the business was from the 1980s and was very tired. They came in and swapped it out with a brand new TRANE setup, and had everything up and running in one day. The two techs were professional, trustworthy, and made sure everything was clean and looking great before they left. They removed the old system and any trash they created, and answered all of our questions. The new one is so quiet and efficient, and I look forward to seeing a lower electric bill. The system has been running great and I wouldnt hesitate to use them again for our business or home in the future. - Mike Get The Picture Framing in Lincoln, RI

Review №7

We were incredibly impressed with the work ethic and attention to detail for the techs that installed our central ac system. They went above and beyond to complete the project in a timely manner without compromising quality. Id highly recommend their services for anyone looking for installing a central AC system in a house.

Review №8

Superior comfort deserves our five starts from my first call to the end of the installation to our new heating/AC system. Friendly, knowledgeable, efficient, and professional team. We are pleased with the quality of the system and the superior comfort team they sent to our home. They did a fabulous job during the entire process! We definitely will recommend superior comfort.

Review №9

I needed to have our 75 year old oil furnace finally replaced with a new gas furnace. I received 3 quotes from 3 local HVAC companies that had good reputations as I did research and got feedback from friends and family. I decided to have Superior Comfort do the job. Their quoted price was not the lowest but in the ball park. Im glad I picked them, 2 techs showed up first thing in the morning, was done by 3pm. They had a salvage company come out the next week to pull out my old furnace and oil tank, they were great too, friendly, did good fast clean work.

Review №10

Superior Comfort sent out a professional, polite and efficient crew to install new air conditioning - one slight problem caused the upstairs condenser not to work when the system was up and running - was repaired immediately. The installers arrived early each morning during the 4 day installation - repair work was handled by a different technician, who was both responsive and highly competent. We are very pleased with the resulting coolness!

Review №11

Alex came same day and stayed for hours until the job was done well. He was professional, friendly, knowledgeable, and stayed until almost 9pm answering all our many questions. So very grateful for him and the companys responsive and professional service!!

Review №12

The Superior crew was professional and hard working. They did an outstanding job replacing my central air conditioning unit which had quit working. The crew had a great attitude and showed attention to details. Very pleased with the work!

Review №13

We installed ac in the whole house this year. It is an expensive investment and we were recommended to Superior Comfort by many people on Aquidneck Island as well as the great reviews.The team that worked on it were very professional and did it on time and as planned.About two months in we noticed water stains around the new ac vents in the bedrooms. The people at superior comfort came and “fixed it”. About three weeks later here we are again with new water stains around the vents.It was not done right the first time or the second time. This is an expensive investment and I would assume a company that does this every day could get something like this right the first time. We are frustrated and feel a bit cheated. We paid for high quality and peace of mind that it was done right and that has not been our experience.

Review №14

When they saw our house, they decided to try and price gouge us. If you have doubts, try this on for size, they were $7000 more expensive to install 4 Air Cleaners than all other quotes. $14000 for air cleaners and Duct work?!(UPDATE: As you can see from their response, they must be exceptionally better than everyone else to be me a lot more expensive. Try again! Adding some some ductwork and Air cleaners should not be $14000! It sounds like they may have an issue with having too many guys, and mouths to feed, on the job. I received five other quotes from reputable and quality companies and they were all thousands of dollars less. Thousands! Also, I checked on something else, after my review, they smothered negative reviews with reviews from people who didnt even work with them. Stay away!)They wont be taking advantage of me or anybody else I know, because I wont be recommending them.

Review №15

Highest professional company. Talented team. Always deliver. I used Superior Comfort for a large complex installation of HVAC (heat and air condition.)They engineered the system and installed all the components. Extremely happy with the entire process from planning to completion. 5 star team and service.

Review №16

The technicians that installed our ductless heating/AC system were all professional, knowledgeable and personable. they answered all questions and showed us ho to work the system before they left. They also cleaned up after themselves so we had to do nothing. Would highly recommend this company.

Review №17

Superior Comfort was great to do business with. First of all they called the day prior to confirm the appointment. The technician was extremely professional and personable. He explained exactly what he was going to do and even drew a diagram. The first time they came, he was not able to complete the job because he determined the drip pan needed to be changed and would need to be ordered. They came back the other day, and completed the job. Again, he explained what would be done and then when complete, he showed me the work and exactly what was done. I highly recommend Superior Comfort.

Review №18

We needed ducting replaced in our cottage due to an animal infestation. Lyndon and Josh T., technicians from Superior Comfort, did an excellent job. It was complicated to do and access under the cottage was difficult but they worked very long and hard to solve all the problems and install the steel ducting. Thank you both so much !

Review №19

So happy to have worked with Superior Comfort to install two new mini splits! The sales rep was incredibly thorough, thoughtful, and fair. I am admittedly one of those customers that asks a hundred questions and I consistently received timely and truthful answers (they really went above and beyond to ensure I had all the information I needed to make an informed decision). Same goes for the install team- professional, courteous, detail focused, and thoughtful about the fact that I was working from home during the install. Totally recommend.

Review №20

Last month Superior Comfort came to replace an aged A/C system at our office which was no small task ! The technicians who did the installation worked for 7 hours diligently on a Friday so we could startback to work on Monday . They did an outstanding job and we truly appreciate this as we can work comfortably at our office this summer and in the future . I would have no problem recommending Superior Comfort to anyone that needs any type HVAC service Two thumbs up !!!

Review №21

Our AC broke during the hottest couple weeks weve seen this year. After calling the company that installed and having no response, I called 3 other people closer to us. No one returned my call. I called Superior Comfort after my boss recommended them and they were wonderful. They not only got me scheduled immediately but called me two days early and said they could come. They were right on time and my technician, Allen, answered all my dumb questions and did not make me feel like an idiot for asking so many. In under an hour, I had a fully working AC. These guys are fabulous and I highly recommend them!

Review №22

I recently had a new hot water heater installed. Tyler, Habner and Sean arrived on time and worked very efficiently. They were a pleasure to deal with. This is the 3rd time I’ve had Superior Comfort come to my home and wouldn’t hesitate to use them again.

Review №23

Jose and the Superior Comfort team did a great job installing my entire AC unit. They were professional throughout the whole process and now my house is cool!

Review №24

Excellent, professional, thorough installation of minisplits. Plus they did an excellent job of hiding (as best as possible) the wiring on the outside of the house. I couldnt be happier.

Review №25

Alex was very helpful and allowed us to understand everything about our AC unit and took his time with us. He answered all our questions and I would recommend Alex at Superior for their AC repair anytime.

Review №26

The Technician Steve was so Knowledgeable and Professional. They Repaired my GEO Thermal System for us. The staff is friendly courteous and helpful . This Company is above 5 Stars. Thank You Steve and Staff.

Review №27

Superior Comfort installed a new ducted heat pump system in my house. The entire process was very easy and efficient, from the quote to the installation. They were in and out in two days and had many people focused on this job. They were all very professional and explained everything.

Review №28

We used Superior Comfort for installation of mini-splits in five rooms in our home. We had nothing but professional, courteous staff every step of the way. From our initial consultation to the installers working non-stop in a heat wave, we couldn’t have been happier with the service. Our house wasn’t the easiest to work in, and they never complained. Our new systems are working flawlessly, and the only thing we’d change is having it done much sooner.

Review №29

The team at Superior Comfort was professional and did a great install of the new HVAC system at our home. It looks great and is working well. Everyone in the office from sales, to finance, to installation were knowledgeable, patient, and thorough. The level of responsiveness and customization from Jeremy, the install manager, is above and beyond. I would use them again and would also recommend them to others.

Review №30

Very responsive office folks, professional installation team (Jose and crew) that was careful and courteous. We will use Superior for all future maintenance and installation.

Review №31

Price was more than competitive, installation of replacement A/C unit was a month sooner than their competition, they communicated well, and their work was neatly completed a day faster than promised.

Review №32

Came in under competitors pricing. The gentleman performing the install was beyond curdious and was very knowledgeable. They put in over a 14 hour day just to make sure everything was perfect and that we were happy with the install. They were also flexible and respectful of my schedule (as I work from home). Will definetly be using them for upcoming future projects.

Review №33

Superior Comfort actively does maintenance on my Geo Thermal HVAC. The service they did today was install an 80 gallon hot water heater while removing the old one. They also installed extra hot and cold water shut off valves for every bathroom in the house. The service techs relocated the new hot water tank with all new plumbing and wiring. While there were some obstacles to overcome, the service guys were patient, thoughtful, respectful to the home and kept me informed every step of the way. They assured me they would not leave until everything was working perfectly and to my satisfaction as well as theirs. They also reassured me if there was anything that needed attention they would be back quickly to address it. I cant say enough about the service I received today from Superior Comfort HVAC.

Review №34

We had Jeremy come out and do a regularly scheduled maintenance on our furnace. Superior Comfort were able to get us in quickly (within the week). Jeremy checked everything out for us and preformed all of the preventative maintenance. Through no fault of his or the company, a few days later one of the parts malfunctioned and we called the emergency service and they came out immediately and got our heat back up and running in no time. Great experience, professional employees and well absolutely be using them again in the future.

Review №35

Tyler and Matt were extremely well trained and knowledgeable and kept us informed at all times on the progress of our project. They along with the additional support staff were very courteous and a pleasure to have on our project and highly recommend them if the chance came up.

Review №36

Second time I have used this company in last year. Installed central air and just put in new boiler and water heater.Professional service and did as promised. Installed, tested systems, kept me informed as day went along and cleaned up.Completely trustworthy. Could not recommend any more highly.Ps Tyler and Christian were both outstanding and followed health prodigals perfectly.Thank you

Review №37

Superior Comfort performed an emergency assessment on my tankless combination boiler/hot water heater. The experience from the quick scheduling and the professionalism from the tech Tom was excellent. I highly recommend calling them if youre in need.

Review №38

They are too notch in all aspects. From sales to installations. The techs are professional and knowledgeable. I would highly recommend this company.

Review №39

After two failed visits from a plumber we called Superior to see if they could figure out our hot water/water pressure issue with the water heater. Joe showed up the next day (and Jeremy later joined him) and was determined to get to the bottom of the issue- and he did just that. Joe found several things the plumber overlooked, including an issue that could have caused a massive leak and a pipe that was so blocked with deposits that water was barely passing through. I’m thrilled to report that we now have awesome water pressure and lots of hot water.

Review №40

Good morning Sherry,Customers are often quick to complain to the employer when customer service is not up to expectations. They are for some reason loathe to praise the employee when the quality of work and professionalism meets or exceeds expectations.So let me depart from the norm and complement the work done by Ryan and Evan yesterday installing our replacement Fujitzu indoor and OUTDOOR unit.I cant really tell how well the installation work went. Time will tell. But it is blowing hot air now and that was the objective and so far so good.But as you know, yesterday was the absolute coldest day we have had this winter. I mean it was miserably cold. I put air in two of my tires and I thought my hands were going to freeze solid. They had to do a lot of the installation work outside in that freezing cold wind. We offered them coffee and invited them to come inside to warm up any time they needed. They rarely did, if ever did. Evan volunteered between the two of them to take care of the outside unit. Both were willing to spell each other.I was impressed with their work ethic. No goofing off at all. They were very nice, hard working, courteous, pleasant and respectful. They were a credit to Superior Comfort and I thought you and Jacob should know that.It seems you have a couple of keepers in Ryan and Evan.Best, Pete

Review №41

Superior Comfort installed a new gas furnace for us in an extremely tight space. Despite this challenge, the installation was top notch, the furnace works great and it is much quieter than our old system. A huge improvement. The employees were professional, polite and respectful, and went the extra mile for us. I recommend highly.

Review №42

Superior Comfort installed a new gas furnace in my home in the middle of winter when my old furnace died. The techs and installers (Alex and Jeremy; Tyler and Jared ) were totally professional throughout. Given this was an emergency situation with temperatures in the single digits and teens, the install was completed within 24 hours and the job finished on a Saturday. In the interim, when I was without heat, they were quick to pick up and deliver space heaters to keep the condo from freezing. I totally recommend their services.

Review №43

Furnace replacement/install. Not only did Chad and Jose get the job done, they had to it in a crawl space. They were on time, efficient and did an excellent job. I will be recommending this company to anyone in need of service.Everyone that I dealt with, especially Christine and Denise, were so patient and understanding and made sure my questions and concerns were answered and explained.Thank you.

Review №44

The installation team did a high quality job - they were super friendly and listened to the guidance provided and paid attention to detail from start to finish.. Highly recommend this team lead by Sean.

Review №45

In October 2020, Superior Comfort replaced four forced hot-air furnaces and three AC systems in our 34 year-old house. They were prompt, attentive, clean, thorough, respectful and a pleasure to work with. Chad and Jose spent 6 days at our house, and Kyle and Christian spent another day and a half finding and fixing eleven micro-leaks in our gas piping (including 2 gas hot water heaters and a gas dryer) and bringing our full system up to snuff. The four of them put in full days and left everything neat and clean when they left at the end of each days work. They and Jeremy have served us very well.

Review №46

Joe Svizzero was thorough and attentive to all concerns we had as a business. Touched base on every part of our system to make sure he was able to determine the problem and come to a comprehensive solution. Not only caring about our concerns but also the concerns we addressed for our customers. The guys at superior comfort are a league above the rest with clear and concise communication and the knowledge and experience to handle most to any problem any customer can have.

Review №47

Thank you so much for the prompt and excellent services you provided for my new heating. Everyone there is just fantastic!

Review №48

Superior comfort was innovative, efficient, and professional. I needed 3 mini splits installed and they provided an innovative solution that others did not provide. Chad and Jose were on time regardless of the winter storm. The work was clean and professional. Excellent service!

Review №49

Very professional, came on time, and after he left we didn’t have hot water. I called the office and he came right back. It was a small wire that was not connected. He connected it quickly and we had hot water again. Incredible service!! We had our new furnace installed by the Superior Comfort 2 years ago with the same great service! We totally recommend Superior for their products and fantastic service.

Review №50

Our Triangle Tube natural gas water boiler kept overheating and shutting down. The company that originally installed it (10 yrs. ago) were unable to correct the problem after 2 service calls. Thats when I decided to do a Google search and found Superior Comfort. Their technician Steve diagnosed the problem quickly, ordered the part and solved the problem. So good to have the heat back on! Based on my experience, Id definitely recommend Superior Comfort to friends and family.

Review №51

Tyler and Josh just completed the installation of a new furnace. They were polite, professional, and kept me informed of their progress from start to finish. They completed the job on time and were very clean throughout the project. Superior lives up to their name!

Review №52

Superior Comfort installed new AC & Splits for us. From the first call to schedule a walkthrough for a quote they were responsive, professional and on time. The install crew were great - friendly, communicative and very respectful of our property. I was working from home throughout without a problem. It’s late fall, so we haven’t tested it out, but I feel confident that it will work perfectly or they will respond quickly to any concerns.

Review №53

Superior Comfort quoted the job three weeks earlier and were able to get this done before the holiday just as the heat kicked in! While the quote was slightly higher than the competitors, I felt their approach on a number of challenges were better solutions than the ones provided by competitors. They also agreed to perform certain tasks other companies were telling me I had to get done myself($$). So 5 stars for being a one-stop shop!!The team arrived on time on day one and accomplished everything they said they were going to do. They were extremely professional and they explained everything they were doing. All my questions were answered satisfactorily.. They were efficient and cleaned up after their work.On day two the last of the duct and electrical work was completed and the system fired up and the difference in the humidity and temperature was noticeable.I did have one small issue that i caused myself and called in a trouble ticket. When i realized what i had done (furnace cover left ajar) i called back and cancelled the ticket, but Jeremy called me back in 20 minutes anyway and explained that and other things that I could potentially troubleshoot before calling in a case. Very Helpful!! Its clear this company values professional, efficient and caring workers. I would recommend them to anyone looking for premium installation and service for their home AC system. 5 Stars!!

Review №54

Superior Comfort did an amazing job installing AC and heating in our home! After another company came out and told us we would be unable to have ducted AC in our living room because it was on a slab with no basement underneath, we had Superior Comfort come by and they were able to route it from the ceiling. It works great and they even took the time to walk us through the routine maintenance and thermostat operation. They finished the entire install in less than a week and worked cleanly never leaving saw dust or any tools or materials out after they finished working for the day. I would highly recommend any one looking for air conditioning or heating services to reach out to Superior Comfort!

Review №55

My main boiler had a critical failure during the winter and the team at Superior responded immediately, removing the old system and installing a new one in a couple days. There were more than two teams at our house at various points and everyone we interfaced with was top notch, really professional and knowledgable. We bought our house 1 year ago and have had MANY service providers in for various things. The guys at Superior are stand-outs.

Review №56

The guys were great. Very respectful, patient and very experienced. Answered all my questions and concerns. Would recommend this company 💯.

Review №57

We had Superior Comfort come to replace our tenants Heating and AC unit and they were so professional and so great to work with! I wish I wouldve gotten their names. We then called to make arrangements for them to come service our roof top unit and Matt Laires came out to do that, he was extremely thorough and explained everything to us that he did. This is an amazing company to deal with, we at K Electric, Inc., highly recommend them! Thank You!!!

Review №58

Steve was great. Had an urgent visit on a Sunday when our heat went out, and managed to get it working for us until a part came in. He returned several days later to finish the repair. He communicated well, was on time, and explained the problem and the timeline for the repair well. Very professional.

Review №59

The crew who came on one of the hottest days of this summer (2020) were courteous, professional and neat which meant a lot to us. They came when they were supposed to, called back when I had questions and we would recommend Super Comfort with no hesitation. Denise was a pleasure to talk to on the phone as well. This is our first experience with A/C and Im glad we chose this company to make us comfortable during the heat and humidity of our summers in New England.

Review №60

Superior Comfort was very professional and courteous in every step of the installation process of my new HVAC system. They were also willing to finance my system through WF Trane with 0 down for 60 months.I couldnt be more happy with the team at Superior Comfort from the start to finish.Thanks to all, Jeremy and all the teams that have been involved in this installation process.The wonderful customer service has been exceptional with Sherry, Denise, and Christine. Any time I needed info regarding my system, I have received it online the next day.I highly recommend Superior Comfort.

Review №61

When trying to get quotes for ductless units in our older home we choose Superior Comfort because they had a competitive price, came when they said they would all 3 times to quote, measure and install. They reviewed and took the time to inform us, and were extremely polite and respectful with my concerns about them in my home during this Covid time. Another item I must mention is the clean up, you would not have know they were here. Courteous, fair, respectful and timely thats what we expected and received.Thank you Denise, Jacob, Jeremy and team.

Review №62

Supply and install new Rheem water heater. Advice and Counsel on system operation and maintenance. Excellent response time and provided through and knowledgeable information and guidance.

Review №63

They did a great job from beginning to end. Love my new high efficiency combi boiler!

Review №64

We were very happy with the team that came out to install a new system for our second floor. The entire job took less than a day and a half on a warm summer day the new unit is quiet and efficient. Very professional! Thanks again, Superior Comfort!

Review №65

Superior did an outstanding job for me in Newport on the point. Completely new heat and a/c system including all new duct work. Guys were great to work with. Very accommodating. Thanks to to Jeremy ,chad ,Sean1, sean2 , Mike, and all the other guys who worked on this job. See you on the next one. Thanks again. Peter

Review №66

Three weeks after moving into a new home with a Geothermal heating/cooling unit, we realized the coil was leaking and the drain pan was cracked, which left us without AC in the dead of summer. I reached out to Superior because of their great reviews, and they were an authorized dealer for the brand we owned. They were amazing every step of the way. They were very responsive to my initial inquiry even though they had never worked on the unit in this house before, got me a quote with me just sending some pictures to them saving me the diagnostic visit since I knew what was wrong, were very communicative about the parts being ordered and estimated arrival, and even moved up my service when the parts came in before expected. They handled the warranty claim with the manufacturer, and stuck to their initial quote. The tech who came out, Gary was also great. It was a large job, but he made sure it was done right, and answered my questions along the way.I can’t say enough good things about this company. They made a very stressful situation for us much much better, and we can now enjoy our new home again. I will definitely use them for maintenance going forward and eventual replacement.

Review №67

We had a new split ductless system installed. Superior Comfort was prompt, efficient, hard-working, and professional. It was a pleasure working with Superior Comfort. We appreciate the quality experience and would certainly recommend your them to others. Additionally, we are thrilled with the system!

Review №68

Everyone from the owner Jacob, his project manager Jeremy and all their techs especially Shawn, Tyler, Christian, Evan, Josh, Mike, Nicholas and several others who were and are still on the job site, yes they are all Superior!, This business lives up to its name and it is very refreshing in these times with all that is going on in the world.They are all very professional knowledgeable very respectful in my homeI am extremely pleased they were very careful in my homeThey were referred and I could not be more pleased with the quality of the work, the efficiency of the equipment, the quietness of the equipmentAlso my builder and my plumber were all impressed with the work high end quality workmanship these people are very skilled!!!!They actually do what they say they are going to do!I give them the highest rating possibleThey are real human beings too and they take pride in their workMy hat goes off to them allSincerelyJim

Review №69

Back when I bought my first home I replaced the old radiator heating system with forced hot air, with the benefit of having it ready for AC whenever I was ready- why did I wait so long! From Jacob coming out to look over my system to give me an estimate, PPE prepared and patiently explained everything- even when I came back with questions later.Today Chad and Jose came to hook up the system, they were both very polite and professional. Answered my questions and explained how things would work. From start to finish five stars!

Review №70

Ryan and Evan did a very professional install of new central AC in my home

Review №71

From start to finish this was a fantastic, and knowledgeable experience. We are so happy to have this team servicing our new home. Were very confident when we say, give them a call! You wont be disappointed. Thanks again for the superior service!

Review №72

Excellent, professional service.

Review №73

I’m so happy that I picked Superior Comfort out of all other quotes. They were very professional and did the job quickly. I would recommend them to anyone.

Review №74

Your installers, Jose and Chad, we’re very well mannered, professional and a pleasure to have installour very first central air conditioning system by Fujitsu. We look forward to many years of comfortand value from this equipment. Your men were clean, on time and left the property free of debris.Thank you for your service.Sincerely,Edward Smith12 Champlin PlaceNewport, RI. 02840

Review №75

The Superior Comfort team was very professional from initial quotation, followup questions, project planning, and on-site installation. They kept us well apprised of the schedule and stayed late to ensure that everything was completed on time. We love our Mitsubishi system and highly recommend the Superior Comfort team.

Review №76

We were hit with a non-functioning central A/C right at the first heat wave--so to speak. I did not know your firm and first went to the people who installed the unit 5 years ago and they couldnt get anyone here until mid-July--unacceptable.So, I got your # through Home Advisor and you promised service tech in 3 days. He came out in 3 days; was very professional and told me it seems we had a leak in the refrigerant, but he couldnt immediately detect where and how bad. He put a dye in the system to see what he could. The bill was $410.00. To be truthful, it seemed a bit over the top in price. I had no way to debate it. I knew the last time (in 2019) when we had refrigerant put in, the charge was $139.00. I also know the price from the refrigerant is based on how much. I did not get the idea from the service rep how much he had to replace. It wasnt on the bill, which was minimal in scope.So--the unit is working--thats a plus. How long before I need more--who knows? Was the price too high? I think so--was it based on length of service call--not exceptionally long? Amount of refrigerant used vs normal-I have no idea? Is it fixed for the rest of this summer? I have no idea?

Review №77

We recently had Superior Comfort do an installation for us. They did an amazing job on it and the space was spotless when they left. Jeremy Ellis met us to walk through how to use the system and arrived right on time. Jeremy made sure we understood how to use the equipment, but also took the time to explain how to use it in a manner that was most efficient. Jeremy made it all completely understandable. Between the excellent work and the above and beyond customer service, Superior Comfort now has two more loyal clients!

Review №78

Jared and Nick were absolutely outstanding in their professional work and installation. I was so impressed by them that I treated them with multiple cans of sodas. They were grateful! :)

Review №79

The most respectful young men I have met in a very long time. I would recommend this company 100 times over!!! In fact a neighbor has already booked their services and another has a sales appointment. I cant say enough good things about this company!!

Review №80

We hire Superior Comfort to install a few mini splits in our home. The entire company from the back-office staff to the guys on the installation team where courteous, profession, and knowledgeable. Would hire then again and recommend them to our friends and neighbors.

Review №81

This week my husband and I had the bad fortune of our boiler failing but the good fortune of contracting with Superior Comfort to help us with this problem. Complicating the situation was the pandemic and quarantine, Superior Comfort was the only company out everyone we called willing to come to our house, size up the problem and present us with a solution. Turns out we needed an entire new boiler (we were prepared for this as the old boiler had been in use for some 50 years). Superior Comfort’s response to our need was immediate, professional, friendly from the initial phone contact to the salesman’s visit, to the technician’s visit, to the install guys (can’t say enough good things about these guys) and everyone showed up geared with protective masks, gloves, shoe booties and remembered to social distance. Superior Comfort even handled a one year interest free line of credit to help us pay for the job. We highly recommend this company to handle you home heating needs.

Review №82

My husband and I had the most amazing service experience from the Superior Comfort Team. They were professional, punctual and responsive. I recommend they service you will not regret! Thank Superior Comfort Team!

Review №83

I am never disappointed with Superior. The technicians are service oriented, kind, careful, neat and professional. I recommend Superior to everyone I know who is looking for heat or ac.

Review №84

My tech showed up on time. He had all his PPE on including shoe covers. He explained everything in detail. It made me feel super comfortable. I definitely recommend them to everyone. They are great.

Review №85

As always Superior Comfort delivered excellent service. The project manager Jeremy was professional and spot on with projection of the scope of the project. Mike, the service person, was also wonderful. Did the job efficiently, leaving nothing to clean up.

Review №86

I was lucky to have come across Superior Comfort this week when I needed RUSH sheet metal parts made for a project at work.Mike & Tyler not only made them fast! But they made them correct!This lead me to use them later in the week as I needed to have some heaters serviced.The Technician was on time, knowledgeable and provided excellent service.I would recommend them to anyone and will continue to use them going forward.

Review №87

I was in the process of installing a professional model gas range, but I had been having a lot of difficulty gathering information and opinions on make-up air systems. In spite of the fact that I was looking for information only and that I wasnt in the market to buy anything, the folks at Superior Comfort (Jeremy and the young woman who initially answered the phone), spent more than one half hour on the phone with me providing detailed and incredibly helpful information.

Review №88

Superior Comfort installed a new furnace and AC coils on our condo last month. We had a gas leak that needed to be addressed quickly. They were there for 2 days and did a great job. Left the space clean and also reinstalled a section of the furnace that was sticking out into our living space. Derek, the sales rep also filled out the RI National Grid rebate form on our behalf and submitted it. Wonderful!I would recommend them to others for sure. Just waiting on instructions to maintain the unit. Thanks to all!Tom and Maureen

Review №89

We just had Superior Comfort install a mini-split system in our home. From the beginning I found the customer service to be outstanding. Derek came to the house for the estimate and when I had follow up questions his response was immediate. He worked with us to stay within our budget. When it came down to the installation, Jeremy, the project manager, came to the house and worked with me on placement of the units before the crew came to do the install. This step provided me to move items out of the way to make way for a smooth install. The two installers, Chad and Jared, were very knowledgeable, efficient and polite. At the conclusion of each work day, over two and a half days, they cleaned the work areas completely. At the conclusion of the job Chad went over the operation of the system. Jeremy followed up a day later coming out to the house to go over the National Grid rebate form and if we had any questions.We received estimates from other companies and it came down to Superior Comfort and another company, who advertises heavily in the local market. I had to call this company several times to reach the salesman who came to the house. This company was slightly less for the same system, however, I was not impressed with the customer service. We are so glad we went with Superior Comfort. I look forward to working with them in the future.

Review №90

The best in the business! Could not have asked for a better experience!

Review №91

Had a tough project that nobody else dared to even address. Superior came to the rescue and got it done quickly and professionally. Great team all around.

Review №92

The guy that came to my house was 100% professional. He dressed using Covid 19 protective gear and was very good. He fixed my HVAC problem and left with the system running at top performance. Its amazing to find service like this. I would like to schedule a yearly visit with your company. Thanks again for your quick response and great service.Best regards,Bill

Review №93

Jeremy and the crew at Superior Comfort handled the HVAC for our office addition. The work was done in a timely and very professional manner. Questions and concerns were patiently handled and resolved. I would highly recommend them.

Review №94

I had Superior Comfort, Inc. install our new direct hot water heater and everyone from Derek (salesman) to Adam (lead installer) did a fantastic job. We couldnt be happier with our new hot water heater! Thanks Superior!

Review №95

This company is 5+ Stars from the tech personal to the President and Owner. I cant say enough about Chad and Jared, the installers at my home. Both were polite, respectful, courteous, and most important, meticulous! I also can not say enough praise about Jeremy, the Lead Installer whos communication and professionalism is second to none. There is only one company I would ever recommend for this type of work, and its Superior Comfort!

Review №96

I did not use this business, but they surely do not check who’s driving their vans. The drivers are very reckless and almost caused an accident. Just a heads up to the company.

Review №97

Im writing to express my sincerest gratitude to your entire staff, especially Steve P. who has gone above and beyond to search for a part for my ancient heater.Every person I came in contact with at Superior Comfort was exceptional. I would recommend your company to anyone and everyone.Thanks so much for everything!

Review №98

We recently used Superior Comfort for a high end build in Weekapaug RI. They installed geothermal systems in two new buildings. The experience could not have gone smoother. Adam Wilson, Josh Schriener, Evan Grotz, Rodney Jean-Pierre, Cristian Martinez, Alex Francis, Adam Riley, Jose Garcia and last but not least, Jeremy Ellis did a magnificent job on the install start to finish. I would highly recommend Superior Comfort for any HVAC related needs. Looking forward to working with you guys on the next one!

Review №99

Superior Comfort just installed a full mini-split system in our 2 bdrm condo. They were wonderful to work with, from the office personnel to the installers/techs. They were helpful, friendly and professional. Mike had to build custom soffits to cover the hoses/wires and was meticulous in his work, making sure everything looked perfect. Additionally, he made sure he kept the area clean and didnt spread dust all over when sanding the compound.Thank you to ALL who worked on this job and for the comfort of a cool living space.

Review №100

Superior Comfort upgraded my HVAC system in September 2018 from an 80% system to an energy efficient 96%. The project manager, Derek Beaulieu was fantastic to work with, ready to brain storm remedies to possible installation issues, provide prompt responses to questions and make sure the right people were available to do my somewhat complicated installation. Derek was onsite until 8pm the final day of the install making sure I had air conditioning during a current heat wave!The lead installer on my project, Chad is also an asset to this company arriving on time with a smile and great attitude throughout the install. I highly recommend Superior Comfort for your HVAC needs!

86 Photos
4.9 Rating
  • Address:11 Broadcommon Rd, Bristol, RI 02809, United States
  • Site:
  • Phone:+1 401-396-9171
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Air conditioning system supplier
  • Boiler supplier
  • Furnace repair service
  • Heating contractor
  • Heating equipment supplier
  • Oil & natural gas company
Working hours
  • Monday:7:30am–4pm
  • Tuesday:7:30am–4pm
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:7:30am–4pm
  • Saturday:7:30am–4pm
  • Sunday:7:30am–4pm
  • Repair services:Yes
Similar organizations