Super fast and professional service!! Helped me out when I needed it most. Thank you so much to Manny and the other members of the team. The email receipt I got didnt have an option for a survey, so I wanted to make sure I left my review!!!! Thanks again!!!

Work was good, but never called to say the car was done, and was told 2 hours, which turned into 7 hours.

This is the worse place ever to get work done to your vehicle. It was my 1st and last time going there. If I could give negative stars I would or even no stars but they make it so you have to give at least 1 star. Its way too many things for me to write why this place is the horrible. Just know that in every category its terrible.

This place a year ago used to be good. Now they make you feel like its an inconvenience to help you for a simple oil change. There are hundred of places better to go to

Came two days ago to make an appointment for an oil change and a dark haired man took all my information down and I came back for my appointment and they told me I had no appointment yet they took all my information down the day before thanks Firestone!! ❤️

Good service I would recommend the service to all of my friends and aquiantances

I normally have a great experience here and have filled out the survey several times to compliment. Today, it took 2 and a half hours to get an oil change, WITH an appointment. No one followed up to let me know if there was an issue or why my car was taking so long. Just a bad experience today.

There were awesome ordered my tire Saturday it was there Monday morning I was in and out in 30 mins the guy at the desk was very nice and courtesy I will be back there for all my tire needs!!!!!

Good price on tires. I have used them for several years. They do a good job of getting you in and getting the work completed.

Clean shop, great service. So far everything is good

Greg is an awesome employee at Firestone made it all around a good experience. Was very patient and helped with all the questions I had.

Always have had a great experience. The staff is friendly, professional and always make me feel valued and appreciated. Bridgeview is my preferred location and I am happy to be a repeat customer. Thank you.

They must be very busy all the time because pulling in and parking is a real chore.

Only the worse customer service experience ever. The manager did not apologize or acknowledge the fact that his employees failed to complete a simple oil change correctly I had to return in order to get the job done correctly. I was then called undermining names by the manager who had ask my name earlier in a previous conversation. No one has time for this type of experience. Seriously!! Be aware!!

Great experience service was excellent. I got in and out very timely.

Keep your car home use bus or train better then fixing it by firestone

Love this place nice and friendly employees come here all the time

Great people took care of me right away ... the only problem is that they did not have my tire in stock so they had to install a snow tire for which I had to pay 310$ only to be able to drive for my Memorial Day week-end.

Poor service and rude behavior. Pls dont try this place. Even if u have appointment .no body care about out

This guys Unprofessional they just waste time with customers Dont bother yourself going over there with this clowns

Fair price GOOD Service

Daniel had personable demeanor , and provided professional & knowledgeable service with getting my Firestone tire(s)repaired. Service was efficient and not costly due to prior warranty on tires! Im back on the road! Unexpected flat tire due to nail on the expressway!

Very good service and good people 👍

Bad service

I came to this place and did my oil change there after i left 1 hour latter i had my oil change light on thy messed up my car

This is the worst place to go tooThe customer service is unprofessional not recommended at all

Closed without telling any of their customers with appointment I’ve had appointment that they didn’t have written down and made me waitDisorganized and unprofessional !!

Very good and straight forward people to deal with.

Lemme just say Junior the tech and Bobby D are the most helpful employees there they went above and beyond to help me with my car situation even staying late to replace my brakes if you need any help with your car come here theyll give you the most honest and helpful service around i will only be coming here for all car problems

Nice folks would deal again

Took my dodge journey in for a oil change. And I knew I had some other issues so I asked them to do a check.. apparently they didnt notice I needed new struts and shock tie rods and ball joints..well they noticed one ball joint and a control arm. Also needed 4 rotor and breaks .. their inspection wasnt done well. I guess Ill look for a different shop to fix my issues

I was extremely happy they were open on a Sunday. And better yet customer service is extremely important and Darryl went out of his way to reach out to me on progress of the vehicle and make sure everything worked out. I most definitely will come back here.

First off customer service needs improvement but one apology given. Secondly, I had my car serviced only for tire repair and new battery. When I picked up my car the brakes were gone. It’s now making a loud grinding noise that wasn’t there before I had the car brought in. Not sure how the car brakes needs repair...but I mean now the car isn’t drivable.

Good service and good price.

Highly recommend speaking with Manny. Well mannered person and he was able to break down all the issues, prices, and recommendations. My car had problems with the Throttle body and a few sensors were going bad causing my car to break down often. Amazing work done by the mechanics as well, job was done right away and car rides smooth with no problems now.

I came to this shop with a car that I was considering purchasing from a dealer down the road. I asked for a complete vehicle inspection to make sure the dealer wasnt trying to sell me a car that needed costly repairs. I received the inspection and was told that everything looks good- and that I should consider changing the tires next summer before the winter. Fast forward 1 month later, and I am dropping close to $1K on new tires and brakes for the car, which I am told have likely not been replaced since the car was made.

Had my car serviced for a Check Engine light and a Service StabiliTrak message. Turn around time was quick, I dropped the car off in the morning and it was ready the same day. I stressed that I needed the Service StabiliTrak message checked, they could not reproduce the issue after they made the repairs for the Check Engine light. It`s been about a week and neither messages have come back. Let`s hope it stays that way!

Big name =you pay big money .learned my lesson. Problem not 100% solved.giving stars for the service not repair .

Nice place of youve got the kind of money theyre asking for.

Best service I’ve had in years Manny was great to talk to very informativeHis whole team looked happy with smiles I’m a customer there from now on

Great customer service and out of there in no time

WARNING ⚠️ DO NOT SERVICE YOUR CAR HERE. This location ripped me off by using the cheapest quality brake pads and rotors not specific to my car, which is a Toyota Avalon. I paid over $600 to now have a crisis on my hands. I took my car to another Firestone after I heard consistent brake noises for a week. The new location told me this location used the cheapest products they had, not meant for a Toyota Avalon. They actually have to order the parts that are not stored at the store level. This is a an enormous waste of money, but more importantly my time. I had to take time off work to take my car in to be serviced. Do not take your car here.

I put my car sienna they toll me censer change they took my $ 300.00 and next day same sine coming i am going ask him they different story and more charge anther problem issue i am tried last 4 day going but not proper fix i am 2011 to customer first time i have bad experience i tell every body dont go they took money and no fix issue i hope my fix car no big issue

Eddie is awful.

High quality workmanship. Dependable service as promised and honest people to do business with. In stock items, great selection and information.

Good quick service I always call ahead and make appointments but regardless I receive genuine greeting and sincere thank before leaving the store.

I scheduled an appointment the day before due to a flat and i specifically asked to get the screw driver that was in the tire 4 different times. Also I was sitting there for 3 to 4 hours for just a flat so when i needed a new tire the man was trying to sell me a tire they didnt have in stock so that means I would have to come back the next day and I was already on a donut. So i told him i drive my vehicle far for work and out of nowhere they have a tire in stock and 2 days later my vehicle was making a knocking noise. from the new tire, turns out they gave me a tire meant for a regular vehicle. my SUV takes specific tires and they knew that because i have an account with them for years. Would of been there longer but the store was closing so they rushed me out the door. I will not come here again because I felt cheated, and i wasnt getting the help i needed

Hello Im so sad about the Castmer Sirves never cam back again..........

Great service the men are very nice and helpful. Also very knowledgeable! I will return and recommend this location.

Very helpful manager, waiting area with coffee, and explained everything they would be working on.

One of the most honest mechanics in the area! I went to get some work done on the transmission of my car. The technicians were knowledgeable and helpful. Good job guys!

Manny took good care of my car I felt comfortable with the service And hospitality.

This was one of the few places open on Sunday morning when I got a bolt stuck in my tire. Bad timing, as I was on my way to a hair appointment for a wedding. I was told the wait time was 2-3 hours, but Mitch was really understanding of my situation, as I had no one to come pick me up right away. He asked Orsan, the technician, if he could quickly patch my tire. I was in and out in 30 minutes, making it on time to the wedding. You guys saved the day!

Best mechanic in the region. Always fair and a man I trust with my own mother.

Good people got me fixed my flat left rear tire in and out in about 30 minutes good job Firestone and thanks

The quality of the work done in my car remains to be seen.

Great customer service great deal and just a great establishment all around. Talk to Paul he will make everything ok again. Great job guys!

Terrible communication!!! If My flat rate techs knew I was turning work away, I would be run out of this establishment

Quick work done. Friendly staff.

Bad customer service

I have a 2001 Trans Am Ws6 with a full adjustable suspension and I’m lowered 1.75 inches. Abel knew exactly what to do and he also made some wooden ramps so my longtube headers would not hit the ramps. Thank you!

Service manager, Pawel (pronounced Paul), is very patient, willing to work with you to fix your vehicle to your satisfaction. If its not worth doing, hell tell you and let you decide, not there to rob you. They will not fix stuff on the vehicle if it doesnt need to be fix, i.e., if you dont need a brake job, they will not try to force it on you. If the repair is going to take a day or two to complete, they have a agreement with the closest Enterprise Retal Car to get you a great deal on a loaner. If you have a Firestone credit card, you get 6 months to pay off the repair without interest charges, long as its over $299. Turn around time on your vehicle mainly depends on what needs to be done, but is usually decent.

This place is awesome. Fast friendly service.

Top Shelf Service . Paul and His Staff were on the Ball .Ill be a Returning Customer .

Good place to patch a tire.

Awesome people did my alignment in less than an hour got me in next morning. At 7am cause i had thing to do in the afternoon

They Do Gods work ... Creating Miracles

The guys was relly fast and helpfull, but it was.way overprized

Yes they are good and honest people, but the price is a litte bit high, which is not anyone can affrode it so I recomnded this place for every one who need to be safe in his car.Thank you firestone staff.

Tried this place out twice, horrible service, didnt do anything that i asked them to do so they didnt charge me but that doesnt make up for the ignorance. Inexperienced, bad tempered, fight with customers every time i went there just all around a bad place and makes all other Firestones look bad. Just replace everyone there truthfully, either way Im never going back.

Great service.No complaints.On firestone complete care near archer & central guy on desk told me that I need new tpms if I put different wheel size..I was sure that I dont needed,but also I was sure that I dont want leave my car to people who dont know what are they doing.Go on Firestone on harlem..they didnt ask me anything when I say I am going with bigger wheels..use old tpms and put in new wheels.Works great.Highly recommended..on Harlem ave!!

Honest during alignment check and beat Costcos price on tires.

Very weak! Of course they also lie. I hate this place.

I changed my tires in here a few months ago and its been a bad experience, they messed up my rims they even broke one of them, and wouldnt even seal the tires well so I had to go back like 3 times. Really I wont go back again. So disappointed!!!!

Great service Paul was professional and everything was done fast and efficient! This will be my car repair place from now on

Helpful, friendly people and great service

Good for balance tires and fast

Friendly and helpful

Got a nail in my tire. Thankfully they were open Sundays to patch it right away.

Battery was bad they took care of it. In and out in less than an hour.....

Good customer service

Horrible service first of all they told me to come in 30 min when I called and I waited an hour after I came so took 3 times what they said and rims came back scratched up as If it was done by someone whos never done this before and when I confronted them about it all I got in response is its not us man and that its brake dust that has accumulated over time funny because before I came it wasnt there and it doesnt come off so I do not recommend this place to anyone who cares at all about their rims

Paul takes care of our needs every time from a simple tire swap to an engine issue, wouldnt recommend anyone else!!

Waiting form 11am to 2 pm my appointment is 11 Am

Showed up at 6:20 for an oil change. All signage and online hours read open until 7 I was turned away due to short staff.

Great service

When you charge dealership prices on after market parts, and your labor is more expensive an hour than a volkswagen dealership, Ill just go to the dealership for oem and save money.

A six-hour wait for one tire ridiculous.

Very helpful and great service

Worse please ever 0 castomer service

Great costumer service

The worst!! Dont ever go here unless you want your car to fall apart after 5 days of servicing!!! The Manager Paul is rude, unprofessional and deceiving!! Wouldnt send my worst enemy to this place!!!!

Very limited service. They do not know what bolt pattern is.

They kept messing up my things breaking my car and then asking me to pay for pieces that broke

Best firestone in the area

Is very good.

Great staff and service

Thanks for a good job

Quick fix flat tires

Even with an appointment delays were upward 3 hours.