I purchased my car here. Fabulous experience. Kind, friendly and no-pressure staff. I just had my cars first free-for-life oil change. Quick and easy. Pleasant waiting room. The staff was helpful and kind.

I inherited my car from my grandma. It was sitting for a year so I brought it in for work and to have the engine checked out. This was in July. I got the all clear, with a recommendation to flush my power steering fluid. Well I had a couple things come up and I made my appointment for September 20th. On the 17th my alternator belt snapped after being completely shredded! I had my son in the car with me when I couldnt steer anymore, while on the highway!I got my car home and replaced the belt, along with the serpentine belt. I am livid. They barely apologized and are taking NO ACCOUNTABILITY for their mistake. I DO NOT RECOMMEND having any service done here!

My experience here has been lovely. I was in a bit of a time crunch with insurance to purchase a vehicle after mine was totaled. Bret was extremely helpful throughout the whole process and super patient with me during my indecisiveness, without being pushy. I was also scheduled a meeting a couple weeks after my purchase with Kevin (who is incredibly observant!) to go over features of my new Subaru that I may not have discovered yet. Im very pleased with my purchase and the crew at Peninsula Subaru!

They didnt even try to work with me. I showed them similar vehicles from nearby lots that I intended to drive home that day, and their attitude was, basically, why should we compete when theres always a ship full of sailors we can rip off at full price? I spent $10K elsewhere (and am admittedly very happy with my purchase); its their loss.Seriously, dont bother. There are so many competitors nearby thatll give you a better car at a better deal. Visiting Peninsula Subaru was just a waste of time.

For context, see my previous review of Tacoma Subaru. After that warranty visit, I noticed my air conditioner was still not blowing very cold air and after the way I was treated in Tacoma, I decided to try and bring it to Peninsula Subaru in Gorst. They were kind enough to take a look and I was treated very well. I told them what happened at Tacoma and they were appropriately agahst. So they looked at the AC and determined not only was there a hole in the compressor hose, the damage was old. As in, should have been caught by the other dealership far before we found it. To my relief, they opted to replace the damaged part for me for free. I checked online and the repair typically costs around $1,600 so I was very happy they went above and beyond.Ive also had my brakes done here and am talking to salesperson about trading in my Forester. Peninsula Subaru does appear to be doing the work to provide a great experience for their customers. I know things can happen and mistakes arent personal, its how you handle the mistake as a company that speaks to me the most. Not only did Peninsula Subaru service clean up another dealerships mess for free, they were kind about it and made me feel confident that my car was in good hands.

Friendly sales person. Knowledgeable and quick to find the answers to questions I had. Incredibly helpful.I did not feel pressured at all.

Today is Saturday and I called the service department around 11:30am to see make sure it was okay to walk-in for an oil change. The woman on the phone said yes and to bring it to the express service. I made the trek and arrived at around 1:30pm. I wasn’t greeted at my car, and could see the front desk person just sitting there(he was like 8 ft away doing nothing), so I walked in to ask for an oil change. I was turned away because they were busy (ok, I get it), but I called and the woman said it was okay to walk in. I stated that and he said he informed her at 8:30am to turn people away. This was not a good first impression.

I live in Va and decided to buy from Peninsula Subaru. Yeah that’s right I bought car from them and I’m over 2,222 miles away. I can say without a doubt they did everything they could to help get this car to my doorstep. Even sent me pictures of them picking up my car. I’m sure asking yourself by now why not just buy a Subaru from your local dealer. Well I would of but Peninsula Subaru had the last brand new WRX series.white and It’s beautiful. Thanks again for everyone how helped with getting this done.

I took our Outback in for a free oil change. The offered to rotate the tires at the same time for a small fee. I also had them change the engine & cabin air filters.Very professional & courteous.

I was in the market for a new car. I had started on line looking at all the web sites going cross eyed. I had found my little Pruis here. My salesman was Jairus Austin he was great, attentive, knowledgeable and very helpful. Thank you Peninsula Subaru, I had a good car buying experience.

My WRX has had a problem for a year and every mechanic I have taken it to could not fix. Took it here and they fixed it in an hour. Incredible service definitely coming back!

Built a custom order today, talked to Garret on the phone who said it would be $500 deposit and would take 8-12 weeks.Came in to dealership to order and was told by a sales person named Jay I would have to pay 3K over full MSRP because all Subaru dealers were charging a Northwest Market Adjustemt or there was no deal.I asked if that was truly non-negotiable as there were other dealers farther away that were offering no mark-up. He said it wasnt negotiable, wished me luck and I left.Total rip-off, lost a longtime future customer and cash sale over this one.Wanted to keep my business money local to support the community but I will shop elsewhere from here on out.It baffles me that a business who pitches the importance of family values and community would stoop this low and lose a sale.I sat in his parking lot and called Mitch @ Bud Clary Subaru in Longview. Worked my deal for MSRP over the phone and had my deposit in the mail within an hour.I understand asking a premium for a vehicle on the lot that may be in high demand, but when waiting 3 months for a car asking someone to pay 3K over retail is unethical. It amounts to telling me I have to pay more for the pleasure of doing business with them, which is completely backwards.Bottom line is this, there are Suabru dealers out there who are honest and want your business and offer better pricing, just pick-up the phone and call aroundl

Thanks Nick! Thanks Madeline! You guys are awesome. Fantastic team in the service center. We have had a few major repairs and each time I was very pleased with the outcome. We only use them for our subaru now.

Did not feel good at all about the buying experience. I am so upset, I need to stop writing. Bottom line I did not feel like the dealer cared about us even though I bought a vehicle over $30,000. Our Salesman was very nice so not his fault.

As far as I can tell this place is very good. I took a friend there to pick up a car she purchased. Very impressed with how she was treated.

We were offered a trade up option in an email. Generally do not consider these sort of offers . We did go and look at what was on the lot the previous evening. We went to our appt. And were greeted very well . The staff was , of course, friendly. Traded in our car for a new one . I was VERY impressed with Nick , as he listened to my concerns about a bad experience at his service dept. I felt he genuinely was concerned with keeping us as a customer and assured us we could expect to not have any more problems. This is our 7th Subaru. I will stay with Peninsula

Have had to take my Crosstrek in multiple times because they blamed the issue I was having with my gas gage on my aftermarket lighting. I told them that wasnt it and they shooed me anyway. It wasnt until the issue reoccured with my lights uninstalled that they took the issue seriously. I needed a whole new fuel pump sensor.Now, three months later I am in again for a whole other issue (door with no power) and they immediately tell me if its my lights its not covered under warranty. My lights havent been plugged back in this whole time.Each time they give me a loaner I feel like they make sure its the worst color they have on hand too, but thats just my opinion.

Came in to buy a (Used) 2020 Crosstrek Limited. Left paying way above MSRP for a used car with 14,000 miles on it. They were not willing to negotiate at all. Felt like we werent taken seriously until I came in with a pre-approval from my bank. Wasnt told they ended up switching the bank up to their in-house financing (at a higher interest rate) until after the paperwork was all signed.I do want to give a shout-out to Jake our salesman, hes a bit new but I felt like he was trying his best to work with us as much as he could and was fairly knowledgeable about the products he was selling. He came off as more of a friend which made the whole process less intimidating, I appreciate it!

Came back to Subatu after they did the recall on the passenger side air bag. Airbag was not plugged in properly. Airbag light was on. They looked at it for 2 min and sad it was the light for the passenger side air bag. Im a ASE tech for 20 years. I got home scared to car anfmd got a code for passenger air bag disconected. Took the dash apart and sure enough it was disconnected. They wanted to charge me money to diagnose it a service covered by the recall. They claimed they did an inspection. BS. I had the inspection done 2 days earlier by another tech to keep it fair. Subaru marked every thing in the green. Battery failed but marked as great. Power steering low but marked as great. Tires got replaced due to unsafe wear marked in the green. Dont trust them. Not worth your life...

Always thoughtful, thorough, quick service

Garrett has been amazing! Highly recommend him if you have any Subaru questions. We went to 4 different Subaru dealerships and ended up purchasing from Peninsula Subaru with Garrett.

Very friendly helpful place. Best car buying experience ever.

We normally dread going to the dealer but we got really lucky this time and worked with Ben Sanders at Bremerton Subaru. Best dealer experience ever!Get a price quote from car buying website and contact Ben Sanders. Hes not the closer type sales guy; hell answer your questions and give you room to buy when youre ready.The car is the car no matter where you buy it from but the sales rep/dealer is the difference. If youre buying a Subaru, contact Ben at Bremerton Subaru. That simple.

Bought my first subaru there. Garrett was my reps name and his customer service was so good that I remember his name 5 years later. Who does that?!?! He did spot me there a couple years later when I was taking advantage of their lifetime oil changes. I bought a New Outback in 2016. Had a couple problems throughout the years mostly having to deal with the drivers seat. Besides those issues a couple tiny ones, everything was great. Im about to break. 125,000 after 5 years and still nothing majorand they deserve a solid A

Stephen in the parts department is the reason that I drive 48 miles to get my service and parts here. He went above and beyond to find what I needed. He even suggested a more economical option that would better suit me. I love that and that really earned my business. This guy understands customer service. Thank you Stephan!!

Big THANKS to Dan Service Advisor for his immediate response and help today. Had an odd issue with my 14 Outback: After starting and depressing brake pedal, it would not shift from Park into Reverse. I was literally stuck in my garage and couldnt move the car. I called Dan, he gave me a verbal workaround over the phone so I could drive it to the dealership. He arranged for a loaner car, set up my service appt, and called me within the hour to advise Good to Go all fixed...Outstanding Service at Peninsula Subaru. (By the way...this is my 4th Subaru Outback)

Ask for Joey, he was a great person to work with. He took a lot of time for us and was very helpful and friendly.

Great service! The service manager, Maddie, is so helpful and patient. She made sure we were comfortable and our car was well cared for. Thank you!

Super Great service there I take my car here for now on. Thank you everyone.

Greetings! My wife and I bought a 2021 Forester Limited last week and we were so pleased with the entire purchasing experience that we wanted to share with the public. Every employee we came in contact with at the Peninsula Subaru dealership was friendly, courteous, and extremely helpful. Long time Peninsula Subaru salesman and current Internet Fleet Director DJ Dougherty was especially pleasant to work with and expertly demonstrated the vehicle’s capabilities for us with NO sales pressure whatsoever. He presented us with an excellent purchasing offer at our request. The offer combined with Peninsula’s outstanding service department’s reputation and excellent Subaru financing (0.9% for 60 mos), made purchasing the new Forester a “no-brainer!” I would be remiss if I did not mention the mentoring we received from our friend Thomas Lerch who is a superb ambassador for the brand. Tom “shared the love” he has for his Outback and Ascent with us and steered us in the right direction with Subaru as a brand and Peninsula as a dealership. Finally, though we did not have an opportunity to meet him in person, the professional manner in which Peninsula Subaru is run is a direct reflection of its owner, John Dionas. John is well know throughout the community for his humble generosity and desire to serve others. He has assembled a winning team in Bremerton Washington and we look forward to returning for service and sales for years to come. Subaru safety, quality, and performance is fantastic, but it is my opinion that excellent personal experiences like ours is a huge part of what makes Subaru #1 in brand loyalty!

Avoid this place!TL:DR - If you want to be screwed over, go to Peninsula Subaru.I made the mistake of buying a car here several years ago and have since only gone back when I needed warranty/recall work done. When buying the car, I should have just left because their sales folks are beyond sleezy. Theyll tell you that you can get one price for your trade-in and then after youre already in the process, they magically find something that makes your car worth $2,000 less.Their service department is ok, but will try to screw you over if youre not paying attention.Example: I brought in my Subaru for a valve replacement recall. The work took over 3 weeks. When I got the car back, everything seemed fine. However, the first time I started it AFTER they worked on it, the engine starter screeched! It definitely made a noise it SHOULD NOT MAKE! After bringing it back to them, they had the audacity to state that, yes, the starter needs to be replaced and its going to cost upwards of $900 or so. To be clear, I dropped the car off and it was fine. I pick it up after they do a bunch of engine work, it makes weird noises, and they think I need to pay for it. The service guy then goes and talks to his manager and they agree to cover it. Right......I probably wont buy another Subaru again anyway, but if I were to buy one, I definitely would not buy one or service it at Peninsula Subaru.

Great customer service. Were flexible to my schedule and an employee went above and beyond to help me with extra questions I had.

Drove 4 hours to buy a car and they didnt tell me that they had sold it the night before and they could do nothing to help me with anything else.

Excellent transaction. We made a 3 1/2 hour drive one way to do business here. Everything was streamlined and we were in and out. Andrew was top notch and I will buy from him again.

Large selection and at least in my experience, my salesman knew the paperwork involved so overall it was a fairly quick and clear through the entire process.

Worst buying experience ever. Their sales tactics are dated and think people don’t know how to calculate basic math and interest.

Good service, only fixes what needs to be fixed. I trust them. Good coffee 😃

Bought a Certified Preowned 2020 Subaru Impezza Premium. Its been an amazing car for the first few days of ownership. Highly recommend coming and trying one out!

Stopped in for the coffee shop. Great coffee shop!

I just read that they offer a military. I was never offered that.... Paid market value and the threw in a free roof rack.The dude was nice but I mostly just love my car ♡

Extremely overpriced for average work. Be conscious of what words they use with you and what they charge you for. Check-up is for free, diagnostic is $150 (they plug diagnostic chip you can use for free at Autozone) They wanted 700 for a rear wheel bearing, most mechanics will do it for half the price, they wanted 600 for front breaks, most mechanics again will do for around half the price. When I called them out on sneaking in an additional fee for running a diagnostic check that took them five minutes, the woman at the front desk claimed she didn’t speak to me on the phone. Poor prices and poor service, over all a poor reflection of Subaru dealerships. By the way I’m a loyal Subaru guy. But be smart and use a mechanic.

Very helpful and they didnt laugh at us when it turned out to be a light on that was the problem 🤠

I love my Subaru that I purchased there. They are very friendly but the last couple of times I took my car in for service, they claimed to have done the complimentary fluid checks, they obviously didnt. I know this because I ran out of washer fluid on my way there, it was noted as checked and good....

Always friendly helpful staff from every department.

My experience here at Peninsula Subaru was in incredible. Dan in customer service took the time to make a long term project on my car very fair and affordable. They let me have a new 2020 as a loner car and was more that willing to work with me to make a $2000.00 dollar bill down to $468 and some change. This was mostly due to the fact that the technicians had a hard time finding and fixing the problem. This was abnormal problem and not just your standard bring your car in and have it back that afternoon. They worked on my car 3 times and after it was all done I only had to pay for their time the computer that need to be fixed was free. Dan went above and beyond to help me to make things fair. Will definitely come back when need to. :)

We just recently purchased our 2nd Subaru within 2 weeks with Amir here at Peninsula Subaru. We came back a 2nd time specifically for Amir. He was and is GREAT! I highly recommend coming in to see him and take a look at their inventory! Great place to do buisness with! I love my Brand New 2021 Subaru Ascent and my fiance loves his 2020 Subaru Legacy!!

Never had a bad experience here. Understanding and respectful staff. Will return for service and or possibly a purchase.

Have you ever made friends at a car dealership? I havent either until I started coming here. The culture at Peninsula Subaru is awesome. Everybody you talk to wants to help, and you see the same people year after year. A special family dealership thats wants you to be happy and always come back

First time in my history of coming here I wasnt treated like trash or an annoyance! Gage Cudmore is a very nice guy and made my experience very nice!!! Ive had nothing but bad experiences here and this time was FINALLY different so thank you!!!

Always friendly service!

Went in for complimentary oil change, a new headlight and pre winter check up. Got a new air filter... feel confident to keep rolling at 96k miles and 6 years of care from Peninsula Subaru.

Kevin Ralph did a phenomenal job in reviewing all the bells and whistles on my new Forester! I read the manuals but he expounded on them as well as shared other features not listed in the manuals. Excellent job AND extremely professional, friendly, and very knowledgeable. Thank you Kevin!

I live in an area where I’m surrounded by multiple Subaru dealership. If we’re talking about price, I have been offered good deals lowered than what peninsula of Subaru gave me. But why did I chose to drive two hours back and forth and across the bridge to buy my car here? It’s the customer service. DJ Dougherty, from the sales department made sure that we will not be passed around from person to person and I will only be doing business with him and only him. He’s very pleasant to talk too, not aggressive ( unlike other sales man) and he talks with respect to his consumers. He will find time to fit your schedule and will accommodate your needs.A lot of car saleman are so transactional nowadays that they forget that character still matters. Shoutout to you DJ, hope you give me more deals in the future.

My dad and I received exceptional service at the used-car service center. We received genuine and very helpful advice from Brandon Johnson related to a worn out alternator in our Suzuki Reno. We will be coming to this shop from now on for repairs and maintenance on our Suzuki. Thank you for your help!

Liars and horrible service.

As a small local auto shop owner we have tried telling Peninsula that they will not answer phones in the parts dept a couple times, and if we leave a msg we never get calls back... but after weeks of this ongoing problem we are done.... So we called Subaru in Tacoma and the parts department said they receive numerous calls from customers who cant get through to Peninsula, and they will deliver to us daily. Not sure who cares down there but this is not the way to run a business... Im not even going to get into the blatant lies and horror stories I hear customers tell us often about the things they are told need to be done when they have their free oil changes.

The Subaru dealership might be fine, but dont be lured in by offers for your car by the used car group. Drove 40 miles round trip to have them offer 3,000 less than Kelly blue book trade-in for my vehicle, other dealerships had offered thousands more. Steer clear and dont waste your precious time waiting for their appraiser - West Hills or Tacoma Dodge will likely be worth the drive.

Fast and reliable service. I was able to schedule an appointment for just 2 days after I called. Everyone I spoke to was kind and it looked like they were taking steps towards the health and safety of both their customers and their staff.

Unlisted charges. Cant wait for the Class Action to get everything back plus punitive

Sales and Finance dept were great. Beat an online price, of a out of state, Subaru dealer. Made me so want to buy local, and support this great team.Love our new Outback!!!

I do not normally write reviews, but I think I need to. When I bought my car from AJ this place was top notch in both buying and servicing your car. I purchased my car new in 2006 and loved the experience. Servicing my car was always easy, friendly, and timely. I dont know what they changed but the past few years the place is going down hill fast. The express service is far from it, even if you pull up and there are no cars in line. The breaking point for me is the service department will NOT answer the phone or return your calls. I have tried to book an appointment to have a very expensive regular maintenance item performed, but after trying to call for 3 days and leaving messages I will give my service to a local mechanic for 2/3 the price. I dont even care about my free oil changes at this point. a 2 hour wait is not free to me.If you cant even answer the phone to service a car I purchased from you speaks volumes to me. I will not be buying another from you.Update: I have heard nothing from anyone all week, but today I had a nice automated message telling me to call Peninsula Subaru for important maintenance that is due on my car.

Weve been a customer for over 16 years, purchasing 2 cars from the dealership. If you have a special need as I did the first time we came in, they take their time to assist you. That impressed us. We came back to purchase another car, trading our first car in. Theyre not in a big rush to make a deal. Youre liking your car is important to them, even if its an used car. And if you have any suggestions, they listen.

Just bought a new Crosstrek. Super easy, even during covid.

Easy process, no pressure from sales or the finance department. Overall amazing service. I will come back for all my vehicle needs!!!!

While driving home from the holidays with our family, we were able to stop in with our 2015 Subaru and have a question answered by the team at Peninsula. Sean and one of his service members made sure we would be safe driving home when a few flashing lights alerted us that there may be trouble. I am happy to have come across this friendly, helpful group! Thanks a bundle to them, we went along our way.

When I went through the car buying process with Andrew Cheney it was the best experience I’ve ever had. All the staff at Peninsula Subaru are efficient, knowledgeable, and kind. I would highly recommend going to see them!

They kept my visits to Gorst, brief. Have you been to Gorst? Youve probably been through Gorst in a car. Now we go in a SUBARU. Nifty.

They are great... until youre done purchasing your car. They swear that they dont work like other dealers, that theyre family owned and not out to pull one over on you.Fast forward 8 months. My tire is leaking air so bad that it has to be pumped up twice a day. The warranty I purchased was guaranteed to replace the tires if they go flat.Ive had to take time off work and spent over 6 hours round trip back and forth because they wont take me seriously (even with pictures!). They also refuse to put my name first on my account (even after 7 requests), even though it was MY credit that got the car. They only call my husband, even after I repeatedly tell them to call ME and give them my number over and over again.1 month after my initial contact about my leaking tire and I still have a car sitting in my driveway with a punctured tire. Since they refused to give us the rental they promised, we have to borrow a family members car.UNACCEPTABLE!!!

Friendly place and good service

Peninsula Subaru has one of the best service departments in the area. They try their best to get your car done on time and as quick as they possibly can without making any mistakes. I’d highly recommend bringing any vehicle in, even if it isn’t a Subaru. The used car department can handle any vehicle, while the Express Department will handle your Subaru.I’d also recommend Richard or Jarret or JJ in Sales if you’re interested in buying a new or used car, they make the sales process crystal clear and as easy as possible. 😀

Free oil changes for life with the purchase of my Outback Onyx. First one today, in and out in less than and hour! Great experience.

For paying $38k cash for one of their Subarus you think you would get a simple thank you or have a nice day from the girl at the service desk when you bring it in for a oil change. Rotton way to start the day!

We were treated well, they spent a fair amount of time with us. I felt the young gentleman was honest, reasonably well informed. We ended up going elsewhere ( we went electric) this shop was our next favorite.

My experience was wonderful. The service writer, Madeline was very knowledgeable, kind and a huge help. Will be back for any other needed repairs.

Great friendly atmosphere. DJ was a great salesman! He was very patient and not pushy! I love my outback! Fair prices. The free oil changes are handy and they are quick!

Had my 18 Forester serviced today! Carmen was my service Representative, she was outstanding in every way. Definitely an asset to peninsula Subaru

I dealt with Maddie in service, she was very helpful, showed me all my options with service for my car, and helped me with a recall. Good attentive service!

Peninsula Subaru is a great dealership with very helpful staff. They have great customer service and I will come back for all my vehicle maintenance. Highly recommend

Peninsula Subaru in my opinion is one of the best dealerships around! The service department was very helpful in my experience. Their express service try their best to get your subaru in and out as fast as they can while giving the best quality of work they can. I will definitely be going back soon

(Updated review) I left a negative review and luckily management agreed with us and fixed our issue within the service department. Thank you to management!!! I wish some (one in particular) customer service reps were a little more pleasant and didn’t make you feel like you are trying to swindle them. If we didn’t have such a positive buying experience years ago when we bought the car from there, we may have chosen to go elsewhere for service. We will give them another try in the future. I’m glad they did the right thing and fixed our issue.

They have a very knowledgeable staff that treats customers very well. I was just there looking, and they made my experience very nice. Not to mention, the cars are great. I will definitely be back later to buy a car from them!

Great service.

Im beyond happy with my 1st Subaru!! I needed a new car, but dreaded the purchase because it is typically extremely long, with a lot of sales talk crowding the experience. Not so at Peninsula Subaru!The sale was not pushy or aggressive. Wesley was so forthright and packed with integrity. He listens intently and knows exactly how to help, explain or accommodate the customer. He willingly answered all of my questions and is a Subaru expert. Wesley doesnt seem in a rush and genuinely cares about his customers.Bobby was very fun! A typical finance experience seems pushy and has a hardcore business attitude. At Peninsula Subaru, Bobby thoroughly explained each component of the purchase and gave his utmost to answering my many questions, while making the experience easy and sometimes entertaining. Bobby, too, truly cares about his customers. Im so glad that he is available for questions, etc. for the lifetime of my Subaru!

Problems with 2019 Outbacks windshield cracking(3 times in 13 months). Instead of helping us with the problem, they deflected the complaint back to the manufacturer. Seems like they dont want to admit that these vehicles have a major front windshield design problem. I hope that when I bring in a newly replaced windshield, then they SHOULD recalibrate it at no cost. Everything else about the vehicle is fantastic, and they did treat us with utmost respect.

The service I received at Peninsula Subaru was excellent as usual. Madeline Shjerven my service advisor was polite, knowledgeable and honest. I highly recommend her.

Service department doesnt ever answer the phone. Over a two week period I called several times and waited on hold for at least 15 minutes before calling back and not once did they answer. I had to have to front desk phone answerer go get a mechanic to ask my question and they never called me back with the answer. When I wanted a quote for a serpentine belt I gave up and just went in. They tried too hard to sell me a car when I left with my quote. The only good thing I can say is that getting the quote in person was much less irritating.

Awful experience. Brought our 2008 Impreza in for work, and after being quoted an exorbitant fee for repairs, we decided to evaluate our options. Life got busy and we left the car on their lot for about a year before having it towed elsewhere to have the work done for half the price.When it arrived at the new service center, the wheel and new tire that was in the trunk were mysteriously missing.When I called Peninsula Subaru to address this, there was zero concern showed. They asked what Id like them to do about it. I reasonably requested they replace the missing tire and wheel.Without hesitation, they immediately hid behind their not responsible for items stolen from vehicles when in our care clause on their service agreement.There were several other valuables in the car that were not disturbed. A thief wouldnt jimmy a locked trunk, take only a wheel they didnt even know was there and leave no indication the trunk had been tampered with. Even if that were the case, theyre openly admitting that their lot is not a secure location and you should not trust your vehicle in their care.They obviously forgot to return the wheel to the vehicle and it ended up in inventory to be resold.Dishonest, incompetent and disreputable.

Quality and honesty. I felt as though Peninsula Subaru got me in and out as quickly as they could for the lowest price they could manage. Treated fairly and with respect. Well be back again and again.

This is the second new Subaru I have purchased from Peninsula Subaru. The experience here both times has been quick and non pressure. Andrew was great about getting back to me in a timely manner and helping me find the exact car I was looking for with no pressure. When the car I wanted wasnt going to be in for a week and I had sold my car, he got me a loaner for the interim. When I didnt have time to come down and pick up my car when it arrived, he drove it to my workplace 20 minutes away at my lunch time.If I ever need to purchase a new car again, I will come back to Peninsula Subaru. They truly want to keep business local and work hard at keeping their customers and giving them the best deal in the area.Tory, who answers phones and greet you at the main desk, has tons of energy, is super friendly and spunky, and is a great asset to the dealership. She is an amazing person to begin your experience at Peninsula Subaru.

I bought a certified preowned Legacy3.6R, took it to Pacific Import Auto the next day to get it in spected for my piece of mind. The timing belt cover was leaking, a repair covered by warranty that requires the removal of the engine. I wanted Pacific Import Auto (PIA) to inspect the car befor I bought the car, but I was lead to believe by the salesman that their insurance wouldnt cover me to take the car from Port Orchard to Spanaway to PIA. What I am upset about, they gave me bottom dollar for my trade and I paided 1500 over Kelly Bluebook high . I didnt want to pay $30k for a vehicle that has had or needs a major repai the removed the motor from car. I want the other 3.6R on the lot or my Chevy cruise back that they gave 7500 for Kelly bottom $ for. Iwas told that could never happen, and I was stuck with it.I was informed today that maybe next Friday, 11days after purchase. I might get to enjoy my $30k purchase. I have never been so mad and upset. Almost totally burned me on anything Subaru.

I bought my WRX new here about 5 years ago. The sales experience was typical of the many dealerships Ive been to. The starting price was marked up a ridiculous amount and we spent time back and forth negotiating a lower price until I was happy enough at least to buy the car I wanted. They also try to get you to buy all the extra services and warranties which jacks up the price of the vehicle significantly if you bite. Again, this is typical of most dealerships. If some of the services or products sound like something youd want, try getting those things elsewhere and you will save a lot of money.Their oil change for life sweetened the deal for me a bit and Ive had no complaints about it. They did a battery check and it failed the test 1 day before the warranty was up and they replaced it free of charge like any decent dealer should. The staff are always friendly and have not tried to push unnecessary services on me or try to sell me a new car, yet.I remain skeptical of all dealerships honesty and trustworthiness but I am very slowly warming up to them. If you decide to buy here just make sure you dont get a bad price and you should be in for a good post sale experience.

Exceptional service. Showed up around 3hrs late due to unavoidable circumstances fully expecting to just reschedule but surprisingly they were very understanding and got me in and out in record time with honest answers and a smile. Very much appreciated. Thank you😊

Amir was extremely pleasant to deal with in helping me purchase the used car I wanted. He responded quickly to my texts which allowed me to make my decision with confidence. I didnt feel pressured. Everyone I dealt with was extremely helpful and friendly. I feel like Im at a fun family reunion every time I visit the dealership.

Bought Suburu through DJ Dougherty 10 years ago. Very pleased with experience, price, service, and no hard sell. All work on Legacy has been performed by their service department. Looking to replace car due to high mileage so went back to DJ. He makes it fun and and I would encourage anyone looking for a no regrets shopping experience to talk to him first.

I have to say Ive been to these folks twice and they have been pretty amazing. The only thing Id caution is that if you call just make sure to contact the service desk. They know their availability and timelines better than reception does. I was told twice to just stop by but that isnt the case. They made good on taking care of me though. Id recommend them to anyone.

If you are in the market for a Subaru you NEED to go to Peninsula Subaru! The staff is super friendly, prices are good and the selection was impressive. Walked in just looking and left with a new Outback. I HIGHLY recommend working with Wesley Jordan. He is knowledgeable, committed, and funny. 5 out of 5 for overall experience from my wife and I. Thank you Wesley and DJ!

Love our Subaru team... I went for an Oil change and I did not have to wait long. Also thank you team for checking my air filters, and for bringing them to the desk to show me how dirty they were. Great catch.

Garrett and the team were fantastic to work with. I couldn’t be happier with my new Subie.

Ive never been to a dealership that didnt wash your car or vacuum the seats after a service. I wasnt expecting to stop in but it was an emergency. I waited for an oil change for 3 hours. I started to get impatient but thinking about a freshly vacuumed car perked me up. When I was led to my vehicle, seeing it the same as I had left it was upsetting. I could have driven to Tacoma Subaru, gotten a 20 minute (guaranteed) oil change, and driven back in less time.

I went into this location for the first time today and I was very impressed. The experience I had working with the staff here was noticeable better than the experience I had last week at another dealership. I was not familiar with their pull up services so I parked in the front and walked inside. Richard greeted me when I came in and told me how to get to the service department. After I gave my keys to the servicing department to do a free diagnostic I found Richard and had a very pleasant experience with him. From the start he knew I was not planning to buy any time soon and he still gave me his time and effort. He was honest with what he knew and didn’t know, he didn’t push a sell at all which I’ve never really experienced with a car salesman so that was very refreshing, and while we were looking at models to get an idea of the price he didn’t try to convince me to get the top notch model. If you want to buy a car from this dealer, Richard is definitely someone you want in your corner. And tell him I sent you.