Negative 100 stars would not accurately describe the horrible service or lack thereof that I received at Ganley Chrysler in Bedford. I was lied to by John and Patrick in their service department MULTIPLE times over 10 days. They would say they were checking or would call me back etc. for over a week. They said they were looking for a part that was back ordered 3 weeks. They said I needed one part only to later change their minds and say I never needed it. They said my vehicle was in the shop with a tech on Monday when later the Customer Service Manager said it had only just gone into the shop late Thursday. After many conflicting stories, I spoke to Courtney in customer service. She said that the GM would not speak with me but only responds to detailed voicemails. I then was allowed to speak with Kelly (I am leaving last names off intentionally) who was the customer service manager. She apologized profusely. She said that they had just recently had a meeting about the importance of being honest with customers and would speak with John as soon as he arrived on Monday morning. She said she would call me as soon as she spoke with him at 9:00 a.m., but I never heard from her. I called at 11:00 a.m. After being left on hold for over 10 minutes by Sebrina, I finally spoke to Kelly. She and John told me a completely different story than what John had claimed all week. My vehicle was there from 6-26 until today 7-5. They did not repair my vehicle and gave several different lies about what needed to be done on the vehicle . When I asked for a printed report, John said they do not do that but said he was busy typing me an email synopsis of what happened while I stood there watching him type. Clearly, he did not want me to have anything in print. The email was never received. Their tagline is we provide courteous and personal attention to all our customers. Another complete lie from Ganley in Bedford. After John left me standing there watching him type while Courtney just stood there, I finally took my key and left. Over two hours later the alleged email has not arrived in my inbox. I took my van there because my trusted mechanic got a service code that I had a cracked cylinder head which is a known problem on the Dodge Van. The code told my mechanic that my van should go to the dealership for repair. My van is still broken. After 10 days and many hours of HORRIBLE customer service, I picked up my broken van. If ANYONE reading this review at Ganley would like to talk with me, other than the aforementioned names at Ganley in Bedford, I would welcome hearing from you. You should be able to get all of my contact information from Kelly, John, Patrick, Courtney or Sebrina. My car tag from Ganley Bedford was 2151. I took diligent time/date stamped notes throughout the entire process. I would also appreciate a copy of the dated and timestamped email that John was allegedly feverishly typing while I stood there and waited. If you have read this review and are trying to decide about service, DO NOT go to Ganley in Bedford. I cannot speak for the rest of the dealerships or to the corporation as a whole. I will wait to see if I hear from anyone at all with regard to this review and reserve judgment about Ganley and Chrysler as whole until such time as this horrible customer service is addressed.

Ganley HondaSalesman was fine but salesmen dont make decisions, management does. I bought a 2017 CRV because I was assured the dealer could have front sensors in. I paid $424.94 for the sensors to be installed and took the dealer at their word that they COULD be installed. The salesman told me he checked with the service department and a supplier and assured me they could be installed.I make the decision to purchase the car in part based on that info. Long story short, after my new bumper was cut to install the sensors, they discovered it wouldnt work.Delivery of my car was delayed while a new bumper was ordered and installed. No effort was made to compensate me for that. No apology for the error, no attempt to make it right. They told me they would cover the cost of the new bumper and installation.I love my Honda but I will be taking it to another dealer for all work. And I will NOT be using Ganley for anything in the future.Beware! Everyone makes mistakes. Even the best dealers, but the best ones own up to it and try to make it right. Ganley made the sale so apparently there was no longer a reason to make it right.

Fantastic Tom the trainer was fantastic