I leased a 2022 Buick Encore GX at The Brattleboro Auto Mall with the assistance ofsalesperson Wade Thomas.No high pressure. Numbers were presented in a very easy to understand way.Good salesperson, good Business Mgr.I would highly recommend Brattleboro AutoMall and Wade Thomas

The gentleman who took care of my appointment was fast and courteous and explained everything to me!!

I was on a trip from PA to Maine and hit a rock that took out one of my radiators on my Porsche. I was stuck in town at a hotel with a car I couldn’t drive. I called them Monday morning and they were able to get it in right away to see what needed to replaced, when no one else would even look at it. They had to order in a new radiator and mount, and as soon as the parts came in they got it put back together very quickly. I highly recommend the service department. They were willing to work on a brand they don’t sell, and did and excellent job of getting it done right and quickly.

Recently had a great experience here. I worked with Kevin in sales, it was a strait forward process. Worked out so well, my wife and I returned a few days latter and traded her car in on a new one as well. All of it was completed quickly and easily on our end. Thank you

Fantastic experience at this dealership. The entire staff were super friendly. The process was quick and easy without hassle. Great place to purchase your next vehicle. Highly recommend stopping in you will not regret it.

Super smooth experience from initial inquiry about a vehicle we were interested in to closing the deal a day later. Shane Greene was knowledgeable, personable, and did a nice job facilitating the negotiation on our lease trade-in.

The used truck I purchased had a nick in the windshield. Salesperson (Kevin) had service call me within the day I picked it up to have them replace the windshield. Appointment was easy. Service department very pleasant. Work completed while I waited. Very satisfied.

With a quick phone call in the morning, I was able to schedule my state inspection that very same afternoon. Comfortable seating area for me to wait in. Passed inspection too!

Wade was great to work with. Straight forward and honest.They had the truck I was looking for in stock and ready for me when I arrived.

I LOVE THE service department. Randy and the gentleman that sits to his left facing him is great. HIGHLY recommend. I live 10 minutes from another dealership and do drive an hour to deal with Randy...

Service department did a very good job answering questions I had and gave me good advice

Jeremy from the service department was professional and courteous. Communication was great. My truck was serviced under warranty so he called me after it was ready to be picked up and he coordinated the pick up. Thanks Jeremy and the team for a swift fix!

Was working with Kevin and was getting my own financing. Got approved and was told that the truck I was running numbers on was not for sale and I was allegedly told this. Called finance to ask what the deal was due to the drop off in communication, they had no idea I was even looking at a truck. HUGE ball drop from this guy. Now I have a full approval and no truck. Waste of time and credit pull. Fortunately I did some quick searching to find a dealer with something in stock and they are giving me 2k more in trade. Ive been here 3 times and 2 experiences have been total trash. Wont go here again and neither should you.

The Service Is Outstanding with A Fun Atmosphere. The Perks, relaxing waiting area with all the water you can drink, They Put You Through An Efficient Speedy way to get you on your way, and back on the road!!!!!

I recommend your dealer regularly for service and sales. Wade in sales has been very helpful for our needs. Randy, Bob, and Jeremy in service are always going out of their way to be helpful and accommodating

Amazing place to do business Chris and his whole team are amazing super fast easy truck buying experience looking forward to buying more from them 5 star service for sure!

Worst dealership experience of my life. I will never deal with the automall again. Feel as though I was professionally scammed in an entirely legal way.

I love the service I receive when I come. Staff is always friendly. My Cadillac is always serviced with top notch performance.

Everything was fine. But the next day after my oil change I get the first check engine light in my brand new truck, coincidence I highly doubt it considering the same the happened a year ago when I brought my old truck to auto mall. Things got interesting when I brought the truck back there and explained what was going on. Long story short, I will never be going back there and I wouldnt suggest anyone go there, for sales or service.

Randy Wheelock went above and beyond.It was the first day of our vacation we were headed out west we broke down about 6 miles from dealership. Got the truck there about 9:30 Randy head us on the road by 2:00 that afternoon.

Great service and staff! They are friendly, welcoming and knowledgable. I highly recommend this dealership!

I loved it!! Very one was so friendly! Nobody pressured me in any way and everybody was encouraging and and made it a fun and exciting experience! 😁The manager was funny and very friendly, and Joe and Tony were absolutely great!!!It was wonderful listening to all of Joe’s stories while we waited. It really made the time pass much faster.Best experience I’ve ever had buying a car!!! 😁

Had appt at 8am, first appointment of the day, oil change and tire rotation.I was in a hurry and expected to leave within 1 hour, took them 1.5 hours to complete.

The Whole Staff Starting With the Receptionist, The Sales Team ,and Mechanics all are a joy to be around and veryfriendly ! They all do their job very well!

I purchased a 2020 GMC Truck, 1st salesman was courtesy and professional and sales agreement went forward without a hitch. The finance manager was the only personnel to offer great service, it was downhill from that point on. Then came time for delivery, walked into showroom after scheduling my delivery and wasnt greeted by anyone. Six different employees just watched as I waited for anyone to say Can I help you. After scheduling the delivery there were several items that came with the truck which were not with the truck. No floor mats, missing cables and no one to explain any features with the truck. After I took it home I noticed that the Def tank was empty. It seemed like a great place to do business and the reviews seemed to be genuine however thats not what I experienced. I called about the missing items, they said they would call back in 5 minutes and an hour later I called back and got the run-around about the items. Therefore, I cant recommend the Brattleboro Automall as a business that I would frequent again. Too many other dealerships that will go the extra mile to earn your business. They just fall short.

I was very impressed with Wade and Tony ,they are both VERY professional and know how to close a sale. I will always start my hunt for a vehicle at Brattle Auto Mall and ask for Wade. :)

Good internet buying experience.

Im very frustrated with my 2015 GMC Sierra and the Brattleboro Automall. I purchased the truck in December and have had problems ever since. Last night, I picked up the truck from the Automall after having it serviced again, this time for a major engine repair (valve lifter replacement). The truck is now sitting in my driveway AGAIN with the check engine light on.Since purchasing the truck in December, I have dealt with the following issues:- The headliner of my roof was leaking water and dripping on the window/mirror controls as well as my seat and floor mat. I brought the truck in to have the leaky roof repaired and tires rebalanced since there was a little bit of a shake I had noticed. The truck was not ready the next day when I went to pick it up, so I had to drive from Greenfield, MA to Brattleboro, VT 2 nights in a row for this.- When I left after having the roof fixed and tires rebalanced there was still a big water stain in the headliner. When I got on the interstate to go home my tires were so unbalanced that my truck was shaking violently. At this point I brought it straight back and showed the service guy a video of the shaking steering wheel as proof and also brought up the headliner still being stained. They took care of this.- The truck bucked and the check engine light came on and was flashing for a few seconds, then went back off. I called and spoke with someone in the service department explaining what had happened and symptoms.- I did as service suggested as possible fix and bought/installed spark plugs (OEM plugs).- The check engine light started flashing again, I was able to check the code this time, which was P0300 - Random or Multiple Cylinder Misfire Detected. Next logical step would be plug wires, so I bought and installed spark plug wires (OEM wires) and cleared the code.- I brought the truck in for an oil change and the next day, the check engine light came back on and started flashing again, now with a ticking noise. I got codes for cylinder #6 misfire and a few others. I found a GM technical service bulletin #15-06-01-002H. This described the exact symptoms my truck had.I called and spoke with the service manager about this and expressed my concerns and frustrations with the truck and repairs. He mentioned multiple times I should have just bought an extended warranty on the truck and that none of his service guys would EVER have told me that I should try changing the spark plugs. I am not a liar and I have done nothing but try to be patient and just get the truck running properly. I paid $160 to have the truck towed to Brattleboro. The issue he said was what I suspected based on what I found in GM’s service bulletin and the lifters were going to need to be replaced. He said the repairs would be about $2,700, but they would help me out and it was going to ONLY cost me $800 and they were doing me a favor by getting the repairs down to this. I paid the $800 and picked up the truck after it was “fixed”. On the way home the check engine light came on AGAIN!!!I put it on the code reader and now am getting 3 new error codes, all related to fuel trim cylinder balance bank 2…After all the frustrations of dealing with this truck it is still sitting, running poorly. I purchased the truck only a few months ago and have an email from within the warranty period stating the check engine light came on and was flashing WITHIN that period.I have spent a ton of time and money on this truck and I believe that I got a lemon. I feel that they should buy the truck back for what I paid minus the 4 payments I made (yes, only 4 payments and already all these issues). I am super frustrated with the Automall and I am very disappointed in GM for not standing behind their trucks.I hate to put out an email like this, but I don’t know how else to get my issues resolved or prevent others from falling into the trap I am in now. I am hoping that somehow, someway, SOMEBODY will step up and take some accountability for selling me this lemon.

Truck was there for oil change and service. They were on time and quick.

We had a great experience with Brattleboro Auto Mall when purchasing our 2020 GMC 3500! We were having difficulty finding the GMC truck that met all of our requirements and they were selling very quickly...but we finally found two GMCs at the Brattleboro Auto Mall. We are from MA and we had never purchased a vehicle from out-of-state so we werent sure what to expect. The team at Brattleboro Auto Mall made it very easy to purchase from out of state and handled all of the necessary paperwork. We did all of the negotiating and signing via phone and e-mail which saved us a lot of time in the buying process. The sales team (John and Nate) and financing (Tony) were easy to deal with, respected our time during the process and kept us informed about the demand for the truck we wanted. We are very happy with our new GMC 3500 and would definitely purchase another vehicle from Brattleboro Auto Mall!

I went there with my brother to look at a truck. We met with Joe, the sales man. A very friendly gentleman who spoke with us with no pressure. My brother agreed on a price for the truck and in under two hours the deal was done. The finance person was also very friendly and no pressure. The sales experience was quite pleasant I have to admit. And Im always very skeptical about car dealerships in general. I would say, give these folks a shot. They seemed quite pleasant to deal with in my book.

My husband and I talked with Shane over the phone on Saturday and he initiated all the steps needed so we could have a smooth transaction on Sunday. We made the 6 hour drive from Pennsylvania on Sunday morning and we were well taken care of.

Had a great experiance at Auto Mall

My family and I have been buying cars/trucks here all the way back to the FL Roberts days. Wouldnt go anywhere else.

We had a great experience with Shane Greene from the sales department and the dealership itself. We saw a Tahoe on line that we were interested in but live 2 hours away. I called the dealership and spoke to Shane inquiring more information about the vehicle and to see if it was worth the drive and still available. It just so happens he was the sales person who took the Tahoe in trade and was very knowledgeable about its history. When we arrived Shane was ready and waiting to greet us, he was very friendly, personable and professional. When it came time to deal with numbers like every dealership they try to make their money but after some talking we reached an agreement for our trade and the new to us Tahoe that we felt was very reasonable. The only issue we ran into was they only had 1 of the 2 keys but Shane was right on top of it, he called the previous owners, located the second key and will be sending it to us. Overall worth the drive and Great experience! If your in the market for a new car go see Shane Greene!

Very helpful staff

Easy to make appointment for oil change. The free safety check found some issues that I wouldnt have known about until they would have failed on a long trip.

My Wifes car was in for service. They were grea! Prompt service and they kept us informed all way thru the process.We also met with Kevin in sales to discuss our options in finding a truck for our son.We left feeling very good about our going the hour plus to get there.

Arrive was greetedGot done on timeThanks for great service

They were very helpful as always.

Kevin Clark , Nate, Randy & Bob I can Not Thank You Guys enough for Everything you have done for me . From the day I came in with my old Equinox to yesterday when I left with a 2018 Equinox . Kevin you are the Best Sales Man I have dealt with in a long time , very professional & Friendly an willing to Help me out the whole way . Automall I must say You have Some Awesome Employees. I hope you treat them Well !! Thanks Again , Marla

As usual, the service department was excellent. Had a problem with tire pressure and they had me in and out in no time at all!

Had a problem with a split sidewall tire on a rental car while on holiday from England.To say I was stressed is an understatement but Bob Dukeshire and Kevin Lescord sorted the problem out for me. Great friendly customer service, just had to say Thank You.Couldnt find email to write directly to Auto Mall.

We purchased a vehicle here in 2018. We drive to Brattleboro VT from Averill Park NY, a distance of 80 miles, to deal with Joe Mattioli, rather than the dealerships in the Albany NY area. Joes straight up approach is refreshing.

Very happy with the level of service we received while purchasing our car. Chad and Kevin were awesome guys and made the experience that much better. They were friendly, knowledgeable, and made us feel comfortable throughout the whole process. If you are looking to purchase a car, I highly recommend Auto Mall.

Always helpful and courteous.

Greatly satisfied with our purchase at this dealership. The staff was friendly and motivated to do the best for us. Very willing to work with us, which made things go swiftly and without pressure. We drove an hour and a half from Massachusetts and totally worth the ride. We will recommend this dealership to our friends for sure.

Service was professionally handled and very friendly. They took very good precautions to insure safety.

I cannot say enough GOOD things about Brattleboro Auto Mall!The customer service I received was of a quality I have not experienced in years.The service department completely knocked it out of the park, proper diagnostics and repairs have my car running as it did when it was new.I will purchase vehicles from this location going forward. I will not be going back to the other dealership I had been using for the past 20+ years. Special shout out to R in service and C who performed the repairs!!!Seriously, Thank you so much!!!

10 stars!! I have never in my life had such an awesome experience buying a car!! Bill and Blake were amazing!!! So helpful, accommodating, and not super pushy like most places you go!!! They made sure, I got the car that I wanted! I will never go anywhere else again! Happy isnt even the word to describe it!!! Thank you guys so much!

GREAT CUSTOMER SERVICE , EXCELLENT SELECTIONS , IT WAS WORTH THE TRIP FROM CT. , WE WILL BE BACK. THANKS KEVIN CLARK

Excellent and very professional...

Very pleasant staff and very informative

Joe was awesome! He helped me get the car I wanted and the payment range I needed. It couldn’t have been easier. A great experience and no stress.

These guys did a great job. I really do appreciate them.

The guys at the Automall were great to work with. I’m located in Connecticut and they made the long distance purchase easy. My sales guy Kevin answered all of my questions and sent a ton of photos of the Shelby I purchased. The car was better than advertised and as represented. All in it was the best purchase experience I could have hoped for. The frosting on my new car cake was the delivery on a trailer to my door in CT. Who does that?? Thanks Kevin and Chad.Rich

They are very honest and help to try to save you money. They got my vehicle back on the road

Worst communication of any dealership I have ever seen. While trying to buy an $82k truck, I practically begged the salesman (Kevin) and the GM (Chad) to respond to my texts/emails about my trade and OTD price. Neither have responded. I guess they do so much business there that customer service is not important and irrelevant.

Came in Saturday with a burned out alternator on our motorhome (C5500 Kodiak based) and it was fixed and ready for pick-up by Wednesday, even having to have the alternator shipped in from PA. Great fast service and your Service Manager couldnt be more friendly. Excellent job folks!

Nice experience. John was great.

My purchase of my new Equinox was so very satisfactory in every way from trying three different cars to make a important decision on which one to buy, to dealing with Chad and John to ensure everything would go smoothly and to be informative about all aspects of car buying. I am as happy as can be a special thanks to all involved.

Excellent place to do business, no pressure, and made me feel very comfortable. Kevin Clark did a great job explaining the vehicle. By the way, thanks Kevin for your patience.

The sales team went above and beyond to find the exact truck I wanted and got it quickly. The paperwork process was quick and painless as well and was explained thoroughly. This is the second truck I have purchased from them and it wont be my last. Thank you for a great buying experience.

I could not have had a better experience purchasing a car. Kevin Clark was the sales professional that assisted me from start to finish. He was very knowledgeable, experience, and courteous. Tony in financing made the paperwork quick and painless. They both deserve raises! I will be recommending them to friends and family for sure.

Great selection of brand new n used cars. Very friendly staff

They are so accommodating! Great place to buy a car. Extremely knowledgeable. They even fed me lunch when I went to pick up my new ride!EXCELLENT customer service! Cheers to the Auto Mall gang!!

Great dealership, called numerous dealers to find my 2020 GMC 2500 Denali. These dealers gave me the run around for weeks. Brattleboro Auto Mall found my truck in 10 minutes. My salesman Wade was the best along with Tony in finance. Would recommend this dealer strongly.

Wade was great!

I went to this dealership not having a clue what needed to be done, because well it was my first purchase of a car. The company and the employees, were very helpful. They had taken care of everything so that by the time I had given my deposit and signed the paper work, I was able to take my car home. I would highly recommend this dealership to any one who is looking for a car, because they take care of their costumers very well. Everyone knows how long the process is to get a car, but they took care of everything, and I didn’t have to spend my whole day there. Thank you so much for your help and my new car! The boys and I love it!

Kevin was attentive, knowledgeable, and willing to go the extra mile to make sure we left happy! The rest of the staff was helpful and professional. An overall exceptional car buying experience! Thank you!

My salesperson Kevin was above and beyond expectations talked a little on the phone before I went to the auto mall. Upon getting there I was greeted with respect and a good handshake. I was not taken advantage of and Kevin was always respectful of my want and needs for a new truck. I have bought 3 of my last 4 vehicles at a different dealership ( 4th is from auto mall) and after being to the auto mall I will definitely be giving them the option for my business first for the next vehicle.Next I say thank you to Kevin my salespersonAnd Bill my sales manager

Ive been doing business with this dealership for over 25 years! My family has purchased close to 30 vehicles for the Brattleboro Auto Mall and we keep doing it because were always treated like family from the sales process straight through to service!

Brought my car in to be detailed. Jeremy, who always takes care of my car, told me they need a full day to vacuum the dog hair. He sent me home with Gage, who would detail the car. Gage picked me up the next day and took me back to Auto Mall. They made it so easy for me. But the best thing is my car looks like new! Very happy!

From first call to the dealership, everyone was very nice. Kudos to Karin C. (Customer Care), Kevin C. (Salesperson) and Tony (Finance). All really great to deal with and fun to just hang out around. Very good team right there. Was a little disappointed on some things that werent explained until I was in the financing dept. Agreed upon price wasnt the case. That got changed on me but not sure if that was the angle knowing I was coming in from another State and had a 1.5 hr drive. Not sure. Over all, nice place and very friendly.

From the very 1st call I had a pleasant experience. I was quoted a price for the truck I wanted, and unlike another dealer that price did not go up six thousand dollars when I got to the dealer. The Auto Mall price was exactly as quoted. I drove away with my new truck 3 hours after arriving at the Auto Mall and a good hour of that was several managers patiently answering my numerous questions. All staff were professional with me and I am telling everyone they should strongly consider their next purchase from the Auto Mall.

I have bought many vehicles over the years from Auto Mall. I have always been treated with respect and fairly. I look forward to many more years of good deals and fair treatment with them.

Professional staff, and had precautions in place for COVID. Quick and reliable service.

Best place I’ve ever got a vehicle! They brought it straight to my door! Wonderful drivers they have came all the way from Vermont to New Hampshire. I love my new car, Thanks Auto Mall!!!!!

We could not be more happy with the service and experience we had at the Auto Mall. We feel like it was truly a unique experience that we will never have again. Buying a car out of town while traveling with all your stuff and family is not a fun experience especially when your bank turns out to be ridiculous. But everyone at the Auto Mall when out of their way and way beyond expectations to not only work with us, but give the most outstanding service we have ever received in a transaction.There is definitely a stigma surrounding car salesmen, but Kevin breaks the mold. He was such a pleasure to work with - so informative, so patient. He had other deals going on but we never felt like it. He worked so hard going between us and management and finance and our bank to make the deal happen. After 12 hours of finally getting the deal to go through, he still stayed late and took the time to make sure all our questions about the truck were answered and that we knew how to work everything. We could not be more happy and if every car salesman were like Kevin, they would be respected and not looked down on.The guys in the service bay were awesome - letting us park our truck in there to unload all our stuff and have our stuff taking up space all day. Having a service tech install our ladder rack - taking time out of other things he could have been working on to not only install it, but to go above and beyond doing it.We honestly could not write enough good things. We are so happy with the whole experience and we wish we lived in VT so we could buy all our cars from Kevin and everyone at the Auto Mall.

Had a great experience buying my truck from Bill Waldran. From start to finish Bill, and Randy took care of my needs, and concerns. I am so glad to be able to keep my business local, and will let everyone I talk to know how great it was.

This was our first visit to The Auto Mall. I had inquired online about a Chevy Tahoe. I received a call on Sunday from them and decided to take a ride up to Vermont and see what they had. My salesman was Blake, and he was awesome. I cant say enough how impressed I was with everyone at the dealership. Low pressure friendly dealership with a very laid back atmosphere. I would highly recommend this dealership.

Excellent buying experience at Auto Mall! Love my Chevy Traverse! Thank you Kevin Clark and Chad Carver for making the whole process stress free!

Excellent place for buying a new vehicle, friendly, helpful, and intelligent staff. Service department is great, service writers are respectful and kind. Fast accurate repairs

Jeremy and Randy provided excellent service and went above and beyond.

Service was fast and easy. They adapted well to the recent COVID outbreak.

Kevin was amazing. Kiana, Chad, and Nate were too! Excellent service. I will go back to buy my next vehicle there.

I went searching for my first car here and it was a fun experience! Kevin Clark was so nice and helpful. He told me everything I needed to know and in a friendly, upbeat way! I was so happy with this place that I ended up coming back and trading my first car for an even nicer car I love and own now! Kevin brought me to this car like he already knew I would love it! Which I still do to this day. If it wasnt for him I dont think I would have found this beauty! I highly recommend this place but make sure you ask for Kevin! :)

It was quick, and done well and efficiently

With confidence you can sell anything. It was my first time buying a vehicle from a dealership and the guy made it happen for me and I couldn’t be more happy with the truck. I will day on the other hand that the salesman knew exactly how to rip me off with my trade in. In the end though it will work out and everyone has to learn somehow.

I recently purchased a 2018 GMC Sierra at the Auto Mall, and I cant say enough good things about the entire process. Blake was a great salesman during the entire process. Karin, Bill and Tony we also very helpful and knowledgeable . In the end, I got a great truck at a price I could handle, and would definitely recommend shopping for your next vehicle with them.

My salesman did his level best to answer all my questions. To be honest I had a year of research b4 buying. And Shawn was not a truck salesman. He needs to sharpen his knowledge of trucks. That being said the truck 3500 High Country duramax. Sold itself

I REALLY liked that once I told the dealership I didnt want phone calls - they didnt bother me and let me go them as needed.Loved my salesman and finance guy. (Sadly, Ive already forgotten their names - but they know who they are.)Only down side was that after 1st contact, I was contacted by two or more DIFFERENT people - hard to establish a rapport. This was the same with every dealership I interacted with however. Think Auto Mall was one of the lesser offenders.Wouldnt hesitate to recommend this dealership.

Such a wonderful experience with no pressure. They did everything to get us into a Silverado that was an exact match for us. Thank you so much Auto Mall!

First I would like to thank Wade Thomas for the most comfortable and fluent experience in my purchase. Did not experience the typical back and forth one may experience at a dealer. This is by far the best dealer I have had the opportunity to experience. I believe in good service and support, clear explanations and honest business and that is what I got. My trade was a sticking point in the deal but they were more than fair. Alan in finance was efficient and expedient without feeling rushed. Thank you to the whole team for an awesome experience.BrianProud owner of a new 2500HD

Very positive

We have been an Auto Mall customer for over 8 years and have always been very satisfied with the service and the treatment when purchasing a new vehicle. Six weeks ago l asked the manager Chad and the owner Chris if they could locate a vehicle for us that wasnt on there lot. The answer was no problem. We also needed a vehicle to use in the mean time as ours went on the fritz. Again no problem. Then they picked a vehice for us to look at and let us try it our for a few days. We are a little more particular than the average and we decided it wasnt the one. They refined the search to accommodate our more specific needs. After a couple more thats not the one they found the perfect one. The entire staff from the young car wash guy to finance treated us extremely well. Never felt the stress and anxiety that typically comes with a big purchase.

Great car buying experience, extremely knowledgeable, I drove two hours to buy a vehicle from them and was In and out, Shane had every answer to all my questions without having to run to his manager every five seconds like most dealers, will definitely be buying more vehicles with these people!

Great customer service and easy car buying experience. Everyone was helpful and friendly.

Our experience at Bratt Auto Mall is always excellent. They make it so easy. Chad and Kevin are amazing .

Went there because seen a car on CarGurus that I was interested in buying but when I said I was looking for that specific vehicle they told me they didnt have that specific one. But they had others just different pricings and such which peed me off thats false advertising and they blamed it all on CarGurus and they said they have nothing to do with the cars they post. WHAT??????