I was there yesterday, very frienDly staffs working , very great customer services , and nice place , my stuffs were taken care efficiently and they took a great care of it .

My wife went for the ups store for Amazon return and the ups guy Rohan was quite unprofessional with her, she was asked to buy masking tape to tape on her box. It’s just unbelievable how unprofessional it is from UPS end that they wants to make money for just a piece of masking tape!UPS representative’s response was like NOTHING IS FREE I believe UPS management needs to keep eye on their employees about their behavior and the way they treat customers.

Thank you John, Tony and Gil. Friendly, professional, precise. Went above & beyond normal customer service....

Went in on Wednesday last week, i had to make some copies, I had a question and the associate she help me to find a solution, she tried her best, and I was appreciate her trying to help with my problem I had

Extremely professional, fast, and friendly service. I think it was less than 10 seconds and I heard all set!!?Its a popular location. They did practice social distancing. 2 customers at a time inside the store, which is very nice. Im sure soon this place will receive full 5 stars! Thank you very much!

WOW!!! I have been hung up on my fare share number of times, but I was just hung up on without any explanation 3 times in a row by employees of this location. That is unacceptable. The 4th call, they put the phone down on the counter and ignored me. I have never been treated so rudely by any UPS employee.Update: UPS called me back to give me grief about my honest review.Responding to response from The UPS Store:First and foremost, thank you for your response, but you failed to accept any responsibility for the communication issue. I will also be the more respectful adult and ignore your insults regarding how I feel and my honest negative review. Communication is a two-way street, and continuing to point fingers doesnt help resolve the situation. Additionally, having caller ID doesnt mean anything, and counting calls, again doesnt mean anything without audio recordings of the conversations. If you have audio recordings, that would factually and concretely prove the issue was NOT with The UPS Store. Whether it was my phone, your phone, my carrier, your carrier, my voice, your ear, it is all irrelevant, you are running a business, you need to be able to swallow your pride and help your customer resolve their issues.But, just in case it was my phone, or my cell phone carrier, this is NOT my fault, that is Googles fault (Google Pixel 3 phone & Google Fi carrier), and if you must know I am actively working with BBB (Better Business Bureau) to resolve a bunch of issues with Google. As mentioned above, if you have audio recordings, that may actually even help my case with Google, and I would really appreciate them.Last but not least, friendly suggestion, if/when you experience another technical issue, especially related to phone support, it is important to communicate, if you cant hear the caller, communicate that to them before you hang up. Doing this leaves zero room for miscommunication, instead of under communication which leaves it open to customer interpretation, which led me to believe you were having a rough day and taking it out on customers, which would not be very smart business move, but weve all heard of and read of people making significantly worse business decisions.

Always fast and professional. Excellent service and convenience.

Great employees and they are very fast

This is the best packing and shipping store I have ever worked with. The owner and his staff go above and beyond to meet my needs. I have used many stores all over to ship (due to my job) and this store sets the standard! Keep up the great work.

Outstanding small business service. I have been a happy customer since 2012. Highly recommended group of efficient hard working folks.

Great service...

The Braintree UPS store is THE place to go for all of your shipping needs. I have had to use other shipping carrier stores and even other UPS stores. The Braintree store is by far the best! They get you in and out quickly, offer suggestions for packing, and are generally very caring, kind, polite and professional!

As a digital marketer by trade, I like to give credit where credit is due. My office is in walking distance of this place and they have been a lifesaver already a couple of times. My home office printer cant handle big jobs and its great to be able to e-mail documents to them and walk down to pick them up. Today, I needed something done on a rush basis and they printed it right away and were very helpful and friendly about everything. This is my third time using their service for a mixture of mailing packages and printing and the staff has always been super friendly, kind, and helpful. Definitely check them out!

I just got home after mailing a package at this store, it was my first visit. I couldnt have asked for better service. another customer was being waited on and out comes Bob ready to help me. Wonderful service and shining personalities in both of them. After my package was all wrapped up and ready to go we had a bit of a chit chat even though it was close to closing time. Ill definitely be back! I cant for the life of me figure out why some here left bad reviews. I saw nothing but great customer service and very friendly employees. Thank you Bob and it was nice chatting it up with both of you. Keep up the wonderful work! If I could leave 10 stars I would! ~ Ann Marie

Excellent seevice

The old guy that works here is super rude and should probably retire. Definitely has zero customer service skills. Furthermore, if the owner spent more time actually training the employees on proper customer service, rather than coming up with snarky replies to the honest reviews (which is generally encouraged by all businesses) on their store, they might have less negative reviews or positively edited reviews. Customer service should be focused on being courteous to customers, whether they want to re-use shipping materials (aka trash) or are having a bad day, and in no way being rude to your employees, your employees should have the decency to not roll their eyes and huff and puff because they were inconvenienced at their place of employment.

What a pleasure to do business with, great customer service, great staff!

I’ve been going here for years and the staff at this location are hands down the friendliest and most helpful. I wish all my returns and shippings could go through UPS.

The staff at this store is absolutely great. Bob assisted me with a rather complex shipping job and it was as smooth as it could have been. Very friendly and knowledgeable. Ill always use this store to ship stuff because of Bob. Thanks.

Very rude staff I will not be going back to this store or using UPS in the future. Not sure when it became acceptable to treat customers so poorly or charge $2.50 to print a single piece of paper.

At the tail end of a bad day filled with failed or frustrating errands, I stopped here to ship something and dealt with Kevin. He really turned my mood around. Super helpful and personable. Next time I need to ship something, Im coming here first.

Dropped off a package with pre-paid laid. Didnt take the receipt because thought I didnt need it because over the years there was never issued.the package didnt have update days later and I called the store and USP. Neither side tried to help at all!!! UPS said they never had the package so they cant even do any research on it WHAT???Called the store where I dropped off the package they told me they dont keep receipt from previous business days..... all their computer system scanning was only for the total of packages and it is not even linked to UPS. Means even they scanned, until the UPS scanned when they picked up and thats the time it will update the status.... Some one took all my info and promised will call me back which never happened. Now two weeks later nothing nothing at all. and no body knows where my package went strangely. Anyway how can my package nowhere to be found???? The store told me they cant print the receipt to proof that I dropped off my package and UPS telling me they never had possession of it. nothing but just getting run around here. so disappointed....

This is the best ups store I have ever been to! The staff is super friendly and helpful.I have been shipping all my packages through them for more than a year and their customer service is over exceptional.Kevin the owner is such a helpful and cheerful guy too.Keep up the great work

I rented a mailbox and have sent packages through this UPS the past two years. The store is very organized they are great at giving different options and always friendly!

I was very please with the service I get.Very friendly

Always excellent customer service, the associates are always kind and Extremely helpful!

Super friendly and helpful! A+++

This store is by far the best store I have ever used. I started using them a little over two years ago and havnt looked back. They helped my take a small side business to a full blown career. Not only are they professional, courteous, and helpful, they are your friends. They know most of the people who walk in by their first names. On top of that the owner is usually there working as well. I cannot recommend this place enough. Im not even from Braintree, I drive 15 minutes out of the way to go to this store over any others and I live less than 5 minutes from both a post office and another ups store. If you need to ship anything, ever, use this store. You wont ever go anywhere else.

The man working there (older with a white beard) was SO kind and helpful. I got frustrated because of something that was not his fault and he was so kind and empathetic and helpful.

Staff helped me save money on a deliver. Most other places would’ve let me take the more expensive route. Great service!

I dont even live near this UPS store but I purposely plan my errands around any packages I send to my son, DIL, & grandbabies because the folks at this store are the best there is!! Very, very competent and friendly!

My husband and I have been customers of this UPS store since launching our own small business 12 years ago. In every interaction since then -- averaging at least once a week, more frequently during busy periods -- weve found the team here to be unfailingly professional, courteous, helpful, and genuinely concerned about their customers. They were especially helpful at the start, when we frankly didnt know what we were doing, but we still view them as important partners today. I hope that people will value a review from people who have done business with this UPS Store literally hundreds of times since 2005 over those of disgruntled one-time customers who stoop to anonymous online name-calling and vague accusations. I also encourage you to ignore the off-base complaints about Saturday hours (theyre posted; whats the problem?) or UPS delivery service (a separate issue in which this store has zero involvement). Im pleased to use my real name and to highly recommend this locally owned small business.

Best & EASIER WAY TO GET ANYTHING SHIPPED OUT.THEY, GO OUT OF THERE WAY TO MAKE SURE THAT YOU ARE HAPPY WITH THE #SERVICE .See Kevin, The store mgr.

Really nice people working at that location very friendly

To the review posted yesterday by Kunnal Sinh: I was in the store and saw this exchange happen. Your wife is one of the rudest people I have ever witnessed. She instigated and then escalated this incident. The store personnel were only trying to explain what they needed from her to accommodate her request. You should be ashamed posting this review, you werent even there to witness your wifes childish temper tantrum.

Staff here are rude and not customer focused. They say it is franchise and NOT UPS operated store, follow thier own rip off practices.

Quick turn around in and out

Super friendly and helpful service.

The staff is very friendly and always willing to help.

Awesome awesome Awesome!!!Did I mention the Employees are AWESOME AND VERY FRIENDLYalso Intelligent7/8/16

Very nice and great service.

Pleasant service even with Christmas rush!

Horrible. Store owner is a bigot, ignorant, rude, discriminates toward people. I asked if the price was a mistake because it was to much for a 5 pound package for UPS, and he said: then leave, i dont care what you think... leave now I wasnt even talking to him, I was talking to the employee-

UPS is horrible. The drivers will state that they made an attempt to deliver your package but dont even ring your bell or come to your apartment. What type of attempt is that if none is made. I will never use ups again.

Staffs are very rude and discrimination..

Closed too early on Saturday.