Was fearful that my vehicle would have needed a major repair, however it was evaluated, and determined safe. Accepted my request for an immediate evaluation, whereas other sites were asked for the same service, and was declined. If I were a resident of this area I would definitely rely on Heartland Tire for all my vehicle issues.

First off We are Not from the Brainerd area (we live 140 miles south) long story short, we picked up a Nail in a rear tire, we were only blocks away from Tires Plus on a late Saturday afternoon we went to them and were turned away (told to come back on Monday, that they close in an hour) so Called Heartland & they said NO problem bring it in so we drove there, They got it in Immediately and repaired the tire in under 30 minutes.These guys were Professional about everything and took time to help a stranded motorist from out of town get back on the road again.Tires Plus will never see me again!Thanks Heartland Tire.

We drove up from the cities and our alternator went out. Called on Wednesday right before close and got us in Thursday morning and picked up truck first thing Friday morning. Very professional and efficient. Got it fixed in our timeframe and charges were reasonable and accurate. Would definitely recommend! Made the bad start to our vacation turn out good. Tysm!!

I took my vehicle in for some clunking in the rear, I was told I needed new sway bar links that were just replaced on the car two months prior to taking it here. I will never go back to these non honest mechanics.

I was losing air in my tire and stopped by with no appointment. The Manager, Stacey got me right in and my tire was fixed in less than 30 minutes, even though they were busy. He was very friendly and didn’t hesitate to help me out even though they were busy. Thank you!! I’ll be back.

We usually go to Discount Tire but wanted to give a smaller shop some business but in the end we should have stayed with Discount Tire.Came in for a simple tire valve repair. How much should a valve replacement cost? Heartland charged us $30 which is 1/2 the cost of a new tire/rim for the trailer tire we brought in. I called to discuss and was told the manager (Stacy) would call back and never did. Sad to say that it just doesn’t pay to support small business when their customer service is like this. The only reason I try to support small business is for good customer service and a fair price.Oh and I called Discount Tire to ask how much it would be to repair this valve stem and they said, “just bring it in and we will take care of you”! Enough said.

The best service I have ever had in my life! they went way out of there way to work on my vehicle. I called an hour before they closed and the got my vehicle in and out right away. The waiting lobby was super nice. I will come here again.

To begin with they had no record of the appointment i had made. Then they tried to upsell me on a set of tires, saying they couldnt do an alignment with the tires i had on. When i wouldnt buy a set of their tires they refused to do an alignment but still charged me shop fees.

While at a gas station my door handle wouldnt open couldnt get in or out of my drivers door. Stopped at this lovely place Hartland Tire while driving through Brainerd and they got me in-and-out in 30 minutes. Best part of it was no charge. Thanks guys for all your work and I hope you enjoy your pizza😊😊

Wow so rude ! Tried to do a online appointment ! They never even called to comfirm anything tires , time , nothing ! So today we are stuck with no tires and service ! Thanks guys your website is pointless and your employees service writer is a jerk

Great customer service, nice waiting area. Gary always shakes my hand when he is done with my truck. Stand up guys!

Removed a screw from one of my tires and inserted a plug. Cost over $40.

Brought my vehicle in 3 times to get fixed. Picked it up the 3rd time with brake light on and service brake system lights on.Manager was rude.Sales rep was arguing with an employee behind the counter right in front of me. Extremely frustrated. Vehicle is still not correct.

We lost a tire on our 5th wheel camper 371 near Pequot 2 hrs from home and 45 min from our destination. Totally stranded. Bad axel. No shop was willing to help us. After 10 different calls Stacy answers and he says I could tell you Im too busy my lot is completely full but youre in a time of need. We can look at it and try and help you out the best I can to see if I can get you back on the road! Good People!!!

Just needed a headlight bulb replaced. The manager didn’t even know what type of headlights they sold. Very frustrating. Called Royal and had an appointment within an hour.

Change my wheel bearing by my self the day before which I need an alignment called next day and they squeezed me in on their busy schedule

They put 0W-20 in my VW Passat that calls for 5W-30. I didn’t realize their mistake until I changed the oil next. The guy on the phone informs me that “it wouldn’t make a difference / cause internal damage” which is ridiculous.

I have been coming here for 5 years a d always get fast service and great customer service!. Thank you!

Called and asked if they could retube a couple lawn mower tires in a pinch. Said they had the parts and could do it right away. So I made a special trip from 20 mi away and waited an hour, only to be told they didnt have the parts. I wont be back.

The manager was extremely rude. Dont do business with them.

The only place I go now for tires and service.

Store manager is not a nice person