Really frustrating to sit there and over an hour of time wasted. When I walked in I told the guy we were there to buy the new iPhone 13. It would of been so easy to say we don’t have any in stock right now, they are back ordered till Nov 9th or 11th. Okay I understand I wouldn’t of wasted an hour.

This has to be the worst internet company in the universe. You can not get an agent only a stupid machine programmed to never your questions or give you a live agent. If you can not speak to an agent that tells you a lot about the companies reputation. How can you sell service and then ignore your customers and not let them be able to speak to an agent. I put one stare cause otherwise it would not let me post. Right there tells you a lot

Did not solve my xfinity problem. Very disappointed. Gave me some resolution that was totally garbage. Visiting there was a waste of my time. Worse yet was the 800 number they give you to call. They dont understand English nor do they speak English you can understand.

Customer service lady wasnt very accommodating. She was signing customers in and having them to wait. Customers were leaving. A young male rep came to relive her to take a break and she tried to stay. After she left the young man started to wait on customers as they came in and he also included the waiting customers, thank goodness. I dont remember his name, but it started with an L.

Horrible is an understatement. Comcast goes out of their way to NOT provide basic customer service. Make it impossible to get to a live human. Make it equally impossible to find a store, no direct numbers to contact stores even to try and get parts and trouble shoot yourself since you cant get a service call for over a week. Also, when they provide an address to a strore you drive 45 minutes to find it has moved. Doesnt say where to. Call back through the 800 number and they cant answer that either. they deserve to be sued out of business!!!!!!!!!!!!!!!!!!

Great staff. Very knowledgeable and helpful. The store location faces the highway. It is not on the side where it says for Lease.

Its attractive with soft ottoman seating and TV to watch. They have mounted tablet computers for the kids. They are organized and efficient.

It was fast and super easy to complete my visit. The employee was super helpful.

They never know what the problem is, xfinity never fails, always the one thats right and were wrong. Im tired of calling every time they try to charge more. They dont explain everything correctly, they need to train employees better.

Horrible customer support. Confusing and very misleading. Frontier is much better.

Make sure you have an appointment and if you do, it goes really fast.

I was able to conduct my affairs in a professional and expedited fashion, totally to my satisfaction.

Lenz was very professional & patient, and explained all options to make my choices much easier...he is a 10 on a scale from 1-10

Pleasantly surprised! The wait time was almost nothing...exchanged my router immediately and waited about 2 minutes for additional help on my account. Everyone was friendly and professional.

Wow! This was the worst experience ever !! 2 hours waisted!! The person that we (my husband and I) talked to couldn’t even tell us why they were charging us more on our monthly bill. It was our second time for the same reason, the first time the lady said everything was fixed but noooo they overcharged again. We are definitely changing to another provider don’t want anything to do with XFINITY again.

I’m genuinely grateful and surprised Xfinity turned a new leaf. This company has earned my business. I once had a poor review of Comcast at a different location and time. I was hesitant and not expecting anything good to happen. The service I received was exemplary and far exceeded my expectations. The “take it or leave it” mentality is gone. Fremi forgive me I know that’s not how it spelled. Was wonderful. Thank you so much for all you help!

This store is completely closed down and is a empty building! I called comcast last evening and was given this address. The people manning the phones dont even know this store is closed! So I called back today 7/22/21 and apparently the only one open is in Venice or Pt Charlotte!

Horrible store. They do the standard tech company thing with a bunch of people standing at the front of the store checking you in, but next to no one actually helping customers/fielding appointments. I just needed to get a new wireless router (to replace the dud they originally gave us), but it of course took an hour of my time to wait and talk to a “specialist” for a one minute interaction. Xfinity, please stop trying to be Apple and just provide your service.

The stuff they gave me hasnt worked even after 2 phone calls.

I dont think this company deserve even a 1 star. i been dealing with them for the last two months since i moved out the apartment and disconnected the service. i used the internet service for the entire year of the contract and someone somehow changed my contract without my permission. i been to the store 3 times with promises that they will help me. No luck, if you call xfinity they never help. its really depressing how a company like xfinity dont care about their customers. Never again

Was told On phone they could ship a new modem to my home but without a battery backup. or I could take the old modem into an xfinity store and they would give me a new modem with a new battery.That was not true. Again I was misled by xfinity.

I honestly was dreading coming into the store to switch out my cable box. I figured lines would be long, employees would be slow, but I was pleasantly surprised at my experience. The weight was quite minimal, and the customer service was absolutely excellent. The employee helping me was very friendly, kind, and more than willing to help!

I never will call Comcast again period after days of calling and wrestling with people on the phone and doing the same thing over and over and this endless routine that had me ready to rip all of the hair out of my head I decided to just go to the Xfinity store and this turned out to be the best decision I made. I walked in explained that I needed to see someone after about 12 seconds a customer service rep came over to me I explained my experience on the phone and the fact that I am disabled in my frustration she smiled took me by the arm and said Im going to go fix everything for you right now and Ill have you out of here in no time. I wish I had wrote down her name because she lived right up to her word and she really showed exceptional customer service as well as just genuine kindness. My entire experience was excellent the store was clean there were plenty of places to sit down there was a kiosk if you wanted to pay your bill there there was handicap parking right in front of the store and as I said I did not even wait more than a few seconds before I received the help I got. I have not usually given stores like this 5 stars but the exceptional customer service care I received truly warrants the extra star and I would definitely say to anyone who has any issues at all dont waste your time calling their stupid telephone number for assistance go to the store and let somebody there help you. All in all I was very very pleased with my experience and wish again I had wrote down the young womans name who really did a marvelous job.

This store should be ashamed. Would not let me in the store without a mask even though I’m vaccinated. It was 97 degrees out and they made me stand outside like an animal in trouble. DeSantis dropped mandate a long time ago. And it’s too hot for this shameful treatment of customers. I’m canceling my service. Shame on you.

Xfinity added a $10 charge to my cable /internet bill. Which is through my landlord. When I signed up. Which i had to waste my time to do in person. I was very clear that i didnt want additional services. A few weeks later i get a bill for $10.00. which nobody can explain to me on the phone. After 3 phone calls and zero help. I decided to go to the local store where it was explained to me what the charges were for but not why or how they were there. Then i was told that o had to set up an online account with Xfinity to have the charges removed. I asked repeatedly why I had to jump through all of these hoops to get their mistake corrected. To which the smarmy little weasel behind the plexiglass responded. Oh and thats too hard for you needless to say. Ieft without my issue boring resolved. I give the customer service one star but only because negative stars are not an option.

OMG—Xfinity—-words cannot express how very very terrible customer service is for this company. The store on University thought they straightened everything out but trust me, it is a mess. I have 2 acts, the one in FL new. They cannot keep accounts straight. I keep getting late fees & threats to stop service for non-payment. I keep making payments with a different credit card & account # but they pay no attention & apply to old different account that’s had auto payment for 6 yrs w different credit card. Tell me, am I the first person who has ever had 2 accounts & in different states?????Eileen

Long wait to buy new phone. I went on Saturday when there should have been more Associates available.

Cancelled service on 6/7/21, would not cancell service because we had thrown away the bills with account number on them, they had the address, phone number, social security number and name on account, but still would not cancell, had new service from another provider, told they would not be paid from the 7th toward, Xfinity charges too much for service, and every month the bill is different, would not recommend.

Checkin was chaotic. None of the customers had much faith that they were in a line or on a list or that staff knew who to call next. Once I got called, the agent was friendly and fast (enough). Spectrum does a much better job of this.

Had an appointment and was assisted right away. The associate I worked with was knowledgeable and helpful. Made my purchase and was out the door in less than 15 minutes.

DO NOT WASTE YOUR TIME!!!! They take your card info and you never hear from them again. They started charging me without sending me my internet box. You can’t call a representative. It’s physically impossible. They will send you a bunch of links and you’ll never talk to anyone.

Professionally managed. Good reps. Nice store. Careful. Masked. They take appointments.

Wouldnt offer anything exceptional after they couldnt resolve our issue. You would think that maybe if we knew anything more than they couldnt find out why the payment for the phone that should have been shipped over two weeks ago didnt go through, that there shouldve have been another resolution to the issue like purchasing a phone and setting it up today. Im not a new customer and I have xfinity all up in my house. Why couldnt I get a new phone and my existing contract transferred over? ... Maybe the manager on duty was just too young and green

The technicians that came out were quick, knowledgeable and friendly.

Anyone thinking of signing up with xfinity in Sarasota needs to rethink that decision.We moved into Sarasota 6 weeks ago only to find out that they are the only option, other than no internet, which frankly, is looking like a better option.In 6 weeks, we have had a technician at our house 5 times, and still, the internet drops off 5-6 times a day.They have no clue why.My wife and I both work from home and have virtual meetings daily. We have to start off each meeting apologizing that we are likely going to drop the connection, and 75% of the time, we do.We have started experimenting using our phones as a hot spot and its much more reliable.We have another technician coming out, yet again, on Wednesday, and by Friday, I expect to be ripping their POS equipment and wiring out of our house.Fiber optic is moving through Sarasota and getting close to us, Xfinity has no hope in Sarasota once fiber optic is available everywhere.Until then, hot spot it is.

I pay a premium for my high speed internet.Constantly underperforms.This is my 3rd visit in 2 months.Scheduled between 8-10am.Service tech calls at 12:10pm to say hes going to be late.Another 30 mins.So looking forward to other options when 5k becomes a reality.I

We just moved here from IL and wanted to sign up for new internet service. Unfortunately for whatever reason Xfinity does not reach out to where we live (10 minutes down the street) doesn’t make any sense and disappointed. HOWEVER the guy we talked to in the store was so nice and helpful about everything and recommended a service in our area. I really liked the store and the customer service so all 3 stars are to that. 0 stars to the fact that they can’t reach us 10 minutes down the road.

I chose to go to this location to set up my XFINITY mobile cell phone. The process was much easier than going online or call like the support line. Overall my experience was quite positive and very efficient requiring only 30 minutes.

Capable people, nicer store then the old one on fruitville.

Existing mobile customers have to go to store to trade in phones, but there is no info online about what phones they have in stock. Plus they dont have a store phone number to call. So, have to go to store to see what options are available. Kudos to Xfinity for taking us back in time 100 years ago to experience what shopping was like then.

An Unbelievable experience trying to get through to CUSTOMER Service?? 55min on the phone and never got to speak to anyone, PERIOD. 17 years Ive been with them. The service has gone down hill. They have you over a barrel for internet, BUT TV? Im looking at other options.

I lost 7 hours of my life (2 trips, 5 hours in store) just to return a phone. The rep was nice though.

Worst costumer service ever. I believe Xfinity employees are trained to lie to bring up your bill. They are not friendly. I paid an extra $5 monthly to not be in a contract for cable. I was assured my monthly internet bill would not be raised. It went from 64.98 to over $165. When I called all I get is “I totally understand Miss Lisa but that isn’t available anymore”. They do understand what happened. They understand I was lied to. They understand I lost my job due to COVID... they understand my frustration but they can’t put my bill or service where it was just 2 months ago. There are other internet providers available ... don’t let them steal your money.

Staff dont know what theyre doing. Was over charged on 2 different services. 5 phone calls/2 months later in person today and Im told its now in the process of being returned. The other one for the HD I paid for that took a month to get, but paid for 2 months they cant refund. Yup.. You pay for their screw up.

What a great store! Fantastic customer service! He not only fixed the problem that I went in there with, but he solved another problem I didnt even know I had!!!

Typical of tech stores, they could care less if you get junk equipment (x3!) or have unreliable service. We returned our secondary box and will be exploring full streaming for entertainment and another provider for high-speed internet. Comcast/xfinity is a waste of money. Cant wait to cut that cable!

Very quickly got a replacement setup for one TV then I was back in my car!

2019-01 Limited parking. Clean restroom . Echo WAY too bad in the main room. Considering the vast majority of clientele are older it is very hard to hear in the room with many TVs, phones and people adding to the noise level. To add more they just cranked up a bluetooth speaker. Everyone is having trouble hearing their name when called. Some mad from missing their spot in line. There should be a Take A Number with a display of your wait time. The counter has few places to sit and many folks are having dificulty standing. The youthful workers are speaking too fast and mumbling for the older clients. No person to assist with walkup issues...a kiosk must be used. So many obvious service issues that are easy to fix. Last visit here the worker entered my device as owned instead of rented and it took 2 days to get the modem activated. No attention to details.

Terrible. Buying home in Sarasota. Made appointment for Sunday pm. And cancelled for no given reasonI am a disabled senior and lost respect for arbitrariness of action

They have the worst service ever. It took 3 months for them to unlock my phone after I paid it off.

Stop there to arrange new TV service, the place is very organized

Attempted to resolve problem whereby COMCAST/xfinity continued to charge my account after it had been canceled and we moved. Nice people here, but no ability to resolve issue. Net result - very bad taste after this experience. Two phone calls later and COMCAST wants to bill me for discontinued service in the amount of $119.02. Unfortunately this is one of the areas in which we are dealing with a monopoly. What happened to the customer is always right?

Everybody was nice and helpfully , good service, Angel is a bast man. Thanks

4 employees working but just one to take care of customers, the others are waking around, and putting old equipment in the storage shelves and I forgot; one additional cleaning person who comes to clean the desk after each customer - yeap, waiting is guaranteed even if there is no one much customers :( so sad :( :( :(

NEW TO THE AREAAND THE PLACE WAS ENLIGHTEN

Even they dont know where it actually located

Went to the Xfinity Store already irritated due to the lack of customer service provided online and by phone. I kind of took out my displeasure on Sean but he was very kind and helpful and professional. I left there feeling a lot better than when I went in. Thanks Sean!

Terrible, returning equipment told it would be an hour and a half. Took pics of equipment and left it. Horrible.

Great experience, solved my problem with out any hassle.

Very helpful and knowledgeable staff. Very covid safe - everyone was wearing a mask, practicing social distancing, and they had someone outside so that you could avoid going in if you needed to.

Real good organized, friendly and professional service.

They dont have a clue what they are doing. They gave me the wrong video box twice. Took me a year to get the proper equipment. Lousy svc in florida!

They took my name because sign in was not working. All of the screens in the entire store said Somethings not quite right, make sure cable connections are tightly secured, unplug from electrical outlet, wait 10 secondsThey are way understaffed. I waited a half hour and never got waited on. I checked and they said my name was not on the list. This is the world of Comcast, it doesnt get better when you have the service. You can see that they dont respond here. They dont care, and they dont care when you are a customer.

Excellent service

Had an apt, okay service , was there over an hour to change phone carriers. Already had my phone.

Employees need to be more informed askew program special

Our customer service rep Nick did a great job.Thank you !!

Just built a new house and called Xfinity to have a new line run from the street to the house but Xfinitys automated phone system took me in circles for over half an hour. When I finally requested to upgrade service of course then I was put through to an agent. What a hassle!!

Vilma was knowledgeable and helpful.

Frequent problems with signal dropping. Also, its time for me to trade-in my cell phone for a new one and theres no one to help me locally. What are the plans for reopening? How can we solve these problems. Ive gone through the telephone, the restarting, a new modem and still have issues I need help with.

AVOID XFINITY AT ALL COSTS.

Nice people but gave me the wrong power cord I went there for even told me I was wrong about the fact that it was wrong

Once we could actually get a rep to help us, she was very helpful. Took them 40+ minutes to make that happen. They need to staff more people on weekends when it’s busier. Other than that, good service. Fully agree that service provided over phone is THE WORST.

The staff was courteous and knowledgeable

Great Customer Service. Very Clean Environment too.

While other stores are open while protecting their employees and customers, Xfinity remains closed. Once again, customer service is totally absent. When will the Venice and Sarasota stores reopened?

To many problems with the internet 8mgb/s to 90 at any time for not reason , hours on the phone and 3 service guys and they couldnt get the internet right. Phone and cable no problem, Im done and out 👍

They helped us a lot

I bought a new i phone SE from Comcast 4/30/2020 and to date I cannot get it activated as their UTC store is closed. Can it be that all the techs there have gone and gotten new jobs because Comcast did not pay them any salary during the Covid-19??????My my my the chickens are coming home to roost and will now take my ny i phone to Best By who can set up my new phone.Does Comcast SUCK?????????Oh yes

The young man Bobby G. Was a very nice person, very clear in explaining all the details we need for the changes we wanted. Great smile, friendly just what someone would want in a salesman, letting you make the choices you wanted. The store was calm an a steady flow people in an out, as we finished, you still wanted to stay an visit with Bobby.

Very nice staff, very friendly. I only have 4 starts because it was very busy. It could have just been that 1 day but I was there awhile ago. Once I was called I was some in 5 minutes

I just switched over to Xfinity a few weeks ago and had a few problems initially. Luckily, Xfinity sent out a technician that really knew what he was doing. Carlton McCormick was very friendly and professional. I give him top marks. Thanks for your help! Ken

Poor service, and when you have trouble with your service you will have to wait for hours to talk to a representative. Comcast has been known for cutting back on people for customer service and going to machines that can NOT help. You will be very frustrated with their service and their very bad customer support.

I changed my boxes. The new boxes are $5 a piece and you get on demand, and you can watch things you taped in the bedroom for instance. Walked right in and changed them within minutes. And I did not know that they have cell phones and tablets now on Comcast. What a surprise. Very good recommend store highly

It is almost impossible to speak with a representative by phone. I have one simple question. I dont need to go through testing to ask this question. The ans serv keeps repeating the same thing over and over.

Nice and clean and hand sanitizer everywhere :)

Quick friendly staff!

Although its quite a distance from my house, the Xfinity store on University Parkway has always been very efficient about getting me what I need and taking care of any issues I have. I highly recommend the staff there and theyre all very kind and willing to do what they can to make things right for you.

Everyone there is pleasantly nice its just a very long wait..I have to go back there today to talk about one of their cell phones wish me luck

Paid my bill, still think Xfinity/Comcast charges too much and should give discounts to loyal customers instead of just having great deals if you switch to their services.

Person was helpful and understanding

In and out quick

The people were very helpful I got everything I needed in a quick oddly manner they couldnt have been nicer

Be prepared to wait 30 minutes OR you can set up an appointment ahead of time so you wont have to wait!! That being said, I went to this store to without an appointment, to trade in old cable equipment and upgrade my service. I did have to wait 30 minutes because there were 14 people in front of me, but the time actually went by pretty quickly considering how few customers understand the whole cable TV and Internet Thing! The service reps have much more patience then I would ever have, particularly when about every 5th person in is a diva that doesnt believe they have to wait like everyone else. Once it was my turn, the customer service rep could not have been nicer and was extremely capable.

Nice staff. Much better feel than old style centers

I am rating Xfinity. I am trying to retrieve my backup battery from the Manatee office in Florida. There is no direct number to contact them and amazingly none of the Comcast operators have a direct number. No matter the number you get on line, it routes back to their call center which is at this point useless. How inefficient and ridiculous is that!! If I could give a quarter star they would have earned it!!

I was lucky or just a great store. In and out at a reasonable pace. Staff friendly and knowledgeable.

This place does not know who is doing what. I returned equipment & that was ok. But, they send me the wrong equipment, I returned it after they stand me up 3x. Thats right never showed up for the connection service. I gave up and cancelled. It just so happens that the day I cancelled was the 1st day of the billing period. They were insisting I had to pay that bill. I refused due to their various no shows, wrong equipment and service I never used. If I could give them a zero I would. I can only imagine all of the folks they succeeded in ripping off. Shame on them 👀.

Went to drop off old equipment and pick up new, for a new account. comcast still shipped new equipment twice, service did not work for 2 weeks. The 2nd technician replaced the main box with 3 other boxes before one worked and was stable.

Very nice. The staff is friendly and professional. Great experience!