Great Staff !! They go above and beyond to assist the customer.

Kay Jewelers is one of a very few stores located in Northfield mall in Bourbonais ILThey will be moving out of that spot in March 2021.

Ordered a diamond necklace online as a Christmas gift for my wife. Site said guaranteed by Christmas if ordered before 2:00pm. I ordered at 1:54pm, what they didnt tell you is the processing time puts your order in after 2. So no necklace for Christmas. Will not be buying from them again since there guarantees mean nothing.

The bank they use is terrible they basically said I was not who I said I was I will never buy another thing from Kay jewlers.!

Great prices and the staff is so friendly

They where so helpful and they had patience with me.

Debbie is a top notch jewelry specialist and has awesome customer service!!!!!!! Great experience every time we go there!

Patty at Kay Jewelers is Awesome!! She is Very Professional and the her customers service is Great! I would 100% Recommend Patty!

I went into Kay Jewelers looking for an engagement ring. Not knowing anything about what I was looking for or how to find it, Traca came out to help me. She told me a ton of important things to look for and helped me find something my fiance would love. She did a fantastic job! I got a ring I am proud of and my fiance loves it!My issue with Kay is that they partner with the worst possible company Comenity. Comenity is a scam. They go out of their way to catch you in a bind and make you owe them more money. I would bet they would take everything from somebody if possible. This company is out to make easy money in whatever slimy way required. They set me up with a 12 month 0% interest plan. What they didnt tell me is that if I did not pay this off in 11 months 20 days, I would actually have to pay interest on the entire 12 months. I called in to fight this interest fee, but of course there is nothing they can do. It is 100% a scam. At the beginning you do not have to make a payment until the next month. This is so it pushes you back a month and causes you to have to pay early to avoid getting hit by this interest charge. If you go through Comenity YOU ARE BEING SET UP FOR FAILURE. Period. I beg of you to look into your plan and read your statements thoroughly to really understand what you have gotten into. AND still pay off your purchase a month ahead of time. Even if you think there is no reason to. It is a scam to catch you out. Even though you paid all of your payments on time in full. Even though you have completely paid off this purchase and you did everything you were supposed to do, you are being set up. BE CAREFUL! Dont trust Comenity. I made this mistake. They are not trustworthy and WILL scam you if any opportunity is given to them. Dont give them one! Be smarter and more thorough than them! I made this mistake. I was caught out and hit by this scam. Dont make my mistake! Dont trust Comenity!

Friendly, helpful staff. Took time to answer all my questions and made sure they understood what I need/wanted for a repair on my husbands wedding ring.

Great staff and very friendly, and wouldnt go any were else! Thank you Bradley bourbonnais Kay...

The service has always been good here

She clean my jewelry and it sparkles, Thank you so very much she was very nice!!

Love the LeVeon collection

They really take care of you there