I purchased a car from here about 5 months ago. Everyone was super friendly, customer service was superb. I have encountered the service department and they were extremely helpful and pleasant as well. I will continue do business with them in the future.

Yesterday I leased GLA 250 at this dealer ship. I leased many cars in the past. But the attention Ive got from Mercedes Benz of Bourbonnais can not be compared to other dealerships Ive dealt before. Sales personLisa Rushakoff provided hassle-free experience. She gave a very good lease deal and at the end explained me all the features of a new car. Unfortunately, there are only option in this review is 5-star - I would rate it 10.

I searched high and low for my glc coupe and to my luck they had one in stock . I drove almost an hour to get to them . Even if they hadn’t had my coupe they sold me . Lisa was amazing , Jeff assisted and accommodated my every need. The entire staff was awesome . I came in a rental car they offered to return my rental for me as well. You can’t be great excellent customer service . Thank you guys again for everythingKrystal

Everyone here is amazing! They always go above and beyond.I HIGHLY recommend this dealership & the service center. This is the ONLY place Ill bring my mercedes for service/repairs.Whether your looking for a new car or you need work done to you current one. Stop in. You wont be disappointed. 😁

Not a big selection of pre-owned vehicles, alot easier to get to than Orland Park Mercedes

We had a GREAT experience at MB of Bourbonnais today. After a big maintenance bill from my local Collierville TN Mercedes dealer we drove to Kankakee to see family. On the trip I noticed a residue forming on the back of my ML350 SUV and on the front of my small travel trailer. I called MB of Bourbonnais Friday night and got an 8am Saturday appointment for service. They took my car in 10 minutes early and found the service just completed by my Tennessee dealer was not finished correctly and the bolts on the transmission pan had not been tightened to specification. This allowed transmission fluid to leak out all over the front of my new trailer. Matt Hildebrand was very friendly and within an hour had it checked out, fixed the issue, verified that the transmission was in good working order and had me back on the road to complete my vacation. My only regret is that I don’t live next to this dealership rather than my current dealership in Tennessee. Matt Hildebrand was both professional and a great example of the type of service I have come to expect from 35 years of Mercedes ownership. This is my 5th Benz. He made us feel our situation was important to him and he did all he could to make us feel appreciated as Mercedes owners. The car runs great and we are happily back on the road. Thank you to Matt Hildebrand and we hope his boss Manager Jeff Tamborrino will find time to give him the positive recognition he deserves.

I have to say this, they are Mercedes dealership BUT!! they treat you like family, Im driving 80 miles trip to these guys cause they are honest, highly skilled, and cause I can trust them, Mike Mayor is probably one of the best managers I ever met! Big thanks to them!

Amazing! Everyone is so friendly, kind and helpful here. Attentive and thorough.

Outstanding service, great communication, reliable and friendly. Huge thanks to Mr. Mike who helped me out today.

This dealership assisted me with my CX-3 purchase after my Mazda 3 got totalled. The entire team was professional, knowledgeable, personable and respectful.

Conrad was very personable, knowledge, and helpful.

A great buying experience from start to finish. Jeff, Laurie, Terry and Adam were friendly, knowledgeable, efficient and sincere. I HIGHLY recommend Napleton and I would DEFINITELY deal with them again. Thank you for taking good care of me!

Great salesman. We cut a really good deal!

Plan and simple !!! This is the best place to purchase a vehicle from. They got me into the vehicle I wanted and worked miracles for me and my family . BIG SHOUT OUT TO Megan, Jeff and Terry!!!!! Thanks a lot......

Over the past 15 years I have purchased many cars from Napleton in Bourbonnais and have always been very satisfied. They have always been more concerned with my needs and wants than what they want to sell me. Always great people to deal with! I highly recommend them to anyone.

My wife and I went on a fluke, the staff is no pressure we test drive 2 vehicles had some laughs, casual atmosphere, we are still deciding what to do, they gave us a vehicle for the weekend no strings attached, just asked we add what we use in gas, great folks.

From the time I walked through the door to the time I drove off the lot in my new Mazda 3, the staff made me feel very comfortable. They worked to understand my needs in order to find the right car for me for the best price. I am ecstatic with my decision to lease a new 2016 Mazda 3. It is a great car for a great price.

Rick Schmied and Mike Latham were both very helpful with my new car purchase. Rick took time to walk my wife and me through the car when we were just out browsing and was not at all pushy. After doing some more research and settling on the car and model we wanted they both were very helpful in locating the exact model and color I was looking for. I couldn’t be happier with the process and transaction.

I was on a quest to find the best possible vehicle at the best possible price. I certainly found that here at Napleton of Bourbonnais. Alexander C. was very helpful and answered or found out any answers we may have needed. Im very happy with the service and my car! Thank you Napleton team!

Alex has been my friend since college and he has always been the most hard-working individual I have ever met. I mean that too, he has always been a dedicated husband and friend and he continues to bring that attitude to his place of work. When I went in to look at cars after I DROVE all the way from DALLAS, TX to see these he showed me some great deals. I was very impressed by his professionalism and posativity even though I knew I wasnt going to buy a car. I will continue to recommend his services to anyone who I know is in the market for a car.

I highly recommend Napleton Autowerks. I was apprehensive about purchasing a vehicle and wanted to ensure it was the right one. Adam Surf worked with me to get the car that I wanted for the price I wanted to pay without being pushy as so many sales people are. Great buying experience!

Good people. Fair on the charges

In a word... Excellent! Just bought a preowned certified Mercedes GLK. No pressure just facts. Manners, smiles and most importantly respect with upfront pricing, smooth financing and flexibility by everyone involved to accommodate my needs. Highly recommended!Randy R.

This was the first time I have bought a new vehicle from a dealership. I was pleased with Adam Surfs approach with making me feel comfortable and not pushing me into a vehicle just to make a sale. I will definitely go back to him for any further purchases.

Sales department was a pleasure to deal with. We were looking for the right vehicle and they spent a lot of time with us while we were deciding. Melissa did a great job and helping us with our purchase. Would recommend this dealer to everyone who in the market. Thanks again

I found my 2015 GLK 350 online and had never done business with Napleton in the past. After many questions, text messages and even a text video, I made the drive from Detroit to make the purchase.It goes without saying that they went out of their way to make sure I was satisfied. Even after the purchase they drove the car to Midway Airport the next day to meet me and hand over the keys!A big THANK YOU to Mike and Nick for answering all my questions and ensuring that my satisfaction was priority #1!!

Could not be happier! Great staff! Very straight forward and honest! Overall a great experience! We will take the three hour drive to buy all our cars from Napleton from now on! From the moment we got there we knew we were in the right dealership! Thank you !!!!

Horrible dealership to buy your car from. Bought my car in late May. Exactly three months after having the car (not even putting 2,000 miles on it) the engine blows. Got the engine replaced and not even two months after getting the engine replaced more issues happen with the car not related to the engine that is going to cost me a hefty amount. I do not recommend buying from here. Avoid at all costs. Would give 0 stars if at all possible.

Spoke to Mike Ruiz on the phone and through e-mail. Car was ready for test drive right when I pulled up. Mike was up front and honest about everything. I felt he gave me a great price on the vehicle. No excessive haggling. I dont know the name of the sales rep but he was friendly and we sat, talked, laughed. Getting the loan set was quick and painless.Mike even helped me sell my roadster blue tooth while I waited since I did not need it any more. He sold it to a customer who was unhappy with the blue tooth he had in his car and was thinking about a new vehicle just because of the blue tooth. Mike even downloaded the instructions for the gentleman..Over all, a great experience!!!!!!!!!!!!!!!

These guys are lying crooks. We bought a used car for our daughter and was told that it was in such perfect condition that the manager would put his daughter in it. On the way home from the dealer we smelled a gas/propane type smell. We called and said that we didnt want the car unless it was fixed. They guaranteed that theyd take care of it. After leaving it there and driving 40 minutes each way 3 times because they couldnt find anything, we were told we were probably driving behind trucks smelling their exhaust!!! Insulting!!! Weve been driving for 20 plus years, I think we know the difference!! He even said that if another mechanic could find the problem that theyd take care of it. Well...we were stuck 400 miles from home and sure enough we found out the transfer case was leaking (which was the smell), and now its cracked and costs $2300 to fix not including hotel and tow fees. Called the dealer and was told that they couldnt find the leak and its their word against ours and were out of luck!!! Their honesty and trustworthy ploy is a crock!!! Were not the first victims!! Other reviews on other sites have had the same issues!!! BUYERS BEWARE!!!!!!

This is my second car purchase this year from Autowerks in Bourbonnais, and as car shopping and buying goes, this is close to as good as it gets. I hate the car buying experience, I dont deny it. Its not transparent anywhere. and Ive had some particularly dishonest experiences and badgering from dealerships in the recent past which makes me skeptical and suspicious of any deal until the keys are in my hand. Joe Powell, my Mazda salesperson, was very respectful of the fact that I knew the product and had researched the process and prices. Their greatest asset is also their worst drawback, theyre a small, quiet, low pressure dealer which also means they dont have a lot of Mazda inventory. I knew my pricing numbers for the new car, my trade range for my old car, and the rebates available at the time. I also knew their inventory and was aware that what I wanted wasnt on their lot. They found the car I requested at another sister franchise, brought it in, and met my figures. Local, simple and fairly painless -about as good as it gets.

Sales man was awesome. But 4 months later I was involved in an accident. Car being totalled. I was supposed to be reimbursed the unused portion of the extended warranty. I had to deal with account manager. 3 months later and many stories later I still dont have my money.Makes me think twice about buying from a place that does business this way.

I bought vehicle from them, paid all cash up front still they have lean on vehicle. i called and called but it is been 5 months, it has not been solved. they also title under personal name even i requested to be under business name.. i dont know if i ever do business with them anymore.

I would recommend Napleton of Bourbonnais dealership, from the wonderful staff to the great service department to anyone in the market to buy a new or used car. You are not pressured or feel taken advantage of as can happen when shopping for a car. If your in the market for a car new or used, know that the friendly staff and service department will take great care of you.

I took my Mercedes to Napleton for service and had a very good experience. I knew before going to Napleton that there was a chance my service would become a bit more complex than normal, having researched various forums that described what I could expect. Rick Wilson took time to explain what they found, what they would need to do to correct the problem and what it would cost to correct the problem. This was not an attempt to up sell anything, it was an honest appraisal of what the technician had found.After I agreed to the extra work Rick and his technician completed the extra work in far less time then I expected AND Rick reduced the price of the service he quoted me because things went smoothly for them. I have been to many other dealerships that would still charge me the quoted price even if things had gone well because they knew I had agreed to pay the higher price already. I swear some of them even held the car in the service department so it appeared it took as long or longer than they quoted. Not so at Napleton, they got my car back early and even washed it for me.When I need service in the future I am going to be giving Rick a call and taking my car to Napleton. Very nice people.

I love the selection I had to choose from. Adam did a great job at getting me the best deal. I would recommend this place again and again!

As a nervous shopper, I loved Adam Surfs no pressure appoach. He took the time to go through all of my concerns and find me the perfect vehicle. Highly recommend!

Poor Disclosure!! Dont buy a vehicle from these guys unless you have an independent inspection! I purchased a 2007 Ford Ranger 4X4 with 49 K miles from these guys on line in November 2015. The photos of the vehicle showed an excellent paint & interior with one very small ding in the rear bumper, CarFax showed no accidents or major problems. They told me it was in great shape the sales person had even looked underneath and told me it didnt look like it had been wrecked or repainted except they left out the fact the frame was severally rusted,:Im not talking about surface rust but Severe EXFOLIATION Nope not a word about it, they told me it had gone through there shop with flying colors & all it needed was new tires which they put on. June 2016 52 K miles Just spent $600 on front brakes and while it was apart I could see how bad the frame was in the front. The shock towers are almost rusted through. At the same time I need to fix a bad power steering leak from a rusty line. All the major members on this vehicle are severally rusted the vehicle will soon not be safe to drive. When I talked to them in February about the rust problem they said all they could do to help was give me a Ford web sight. Does this sound like someone you want to do business with,You decide!!!

Awesome place amd people! Im not very knowledgeable about cars to begin with so I had enough questions and concerns to drive anyone insane. I spoke with Adam Surf and he was a great help! No pressure whatsoever. I highly recommend going to see him!

The salesmen were very nice and helpful with all of the details needed when buying a Car! Highly recommend checking it out!

I bought my new Mazda at a dealership in Indiana last year. When the engine started acting up I took it back to that dealership and they treated me like they didnt care and that my satisfaction wasnt a big deal to them. I brought my car to Napleton and they not only treated me like anyone else, but gave me stellar service even though I didnt buy my car from them! They have earned my trust and loyalty forever!

Super friendly sales people. Great selection of cars

I only give 1 star bc the guy that helped me was new and was very nice. That being said had a blowout the night after I bought it and called and spoke with a manger. He assured me its not on them so i ask well if we fix it can u do labor ill pay the cost. Absolutely not bc he pays the mechanics $100 an hour! The same mechanics that fully inspected my car that had under a third the pressure in all tires and a flat spare. Also I couldnt change it myself bc i needed a special key. Two men showed up to my house to change the tire they couldnt because they didnt have the key. So I had to go to work I gave them my keys because they said it would have to be towed. Apparently while I was at work they changed the tire and drove it to me at work parked it and asked if everything else was going to be fine I said yeah I appreciate it thank you. Then I leave work 4 hours later and realize they drove my car to me on a flat spare. Which is when I went to a gas station to air up my tire and check the other tires and realize they were all basically flat. Then I called the manager the next day he says well thats not on them thats on me we had a heated conversation. I literally went and spent less money than they quoted me to get all four new rims and four tires somewhere else. While I was on my way to the place to get my tires and rims replaced my car starts making a crazy noise from the tire. Turns out the lug nuts were loose in my tire was about to fall off and I had been driving for a day with my child in the car too. So I call again and I tell them not only did you put a flat on my car you didnt even tighten the lug nuts again its not their problem. So okay maybe I just have the worst luck in the world but here I am over a month later call them yesterday to ask them why I havent received my title they have to call me back today they said. Now all of a sudden something was wrong on paperwork that I signed and they just got it back in the mail yet they didnt call me and if I didnt call I wouldnt have known so had to go back in and sign papers that Im only 99% sure that they never had me sign in the first place! So if I can save anyone trouble I would say do not go to Napleton the mechanics are the worst Ive had at least six other people tell me that their mechanic department is terrible. Ive also had a couple other things not huge but things with my car that need to be fixed. I went to David Bruce which is next door to them and 100% would recommend their mechanic Department anytime they fix the things they helped me out they also told me that they were recalls that theyre going to fix on my car for free something that Napleton never even mentioned or anyting! So please 100% do not shop here if you were buying a car try somewhere else. May I recommend David Bruce? Funny didnt even ever buy a car from them!! Napelton is the worst. And has made my 1st car purchase n 6 years the worst ever!! And thats the reason I went to a dealership and not a low end lot. Just shows even big ones r crooked! Good luck if u dont heed my warning!

The entire process was very low pressure, no parties were pushed into something that wasnt wanted. I ecstatic the entire time from the test drive to the signing.

Had some issues with the local Mazda dealership in Urbana. They were very rude and not very accommodating. I then called the one in Bloomington-Normal. They didnt return my call. So I remembered that when I first looked at new Mazdas online I had sent a request for information on one and had gotten a very friendly call from Adam in Bourbonnais. I gave him a call and said, hey man I need some help. He then got Mike on the line for me and he and I knocked out a deal in no time. They even went so far as to deliver the car right to the door of my workplace. I almost never review or give 5 stars, but these guys earned it with good service.

I worked with Rick Schmied with buying my car and he was so helpful! I love the car I bought and I would recommend going to see him if your looking for a honest and personable salesman!

We thought we had a good experience until it was time to get new tires.. We bought a used Mazda 3 (2011) and went to a local tire store. We were told they could not take the tires off without a key. We had no idea it was needed (never had a Mazda before). We searched the car, spare tire, owners manual, etc. No key and no code to get a replacement key. We called Napleton and was told they could take off the locks for $60!! WHAT??? Pay THEM for something THEY never gave us to begin with? Sounds like a scam; dont give buyer key or code which will leave them no choice but to pay. Poor, poor service. Will not be back to Napleton.

These guys are great! Looking for a Benz? This is the spot!

I leased my car (E300) ~8 months ago and am just getting around to writing a review. I was an out of state buyer because there were no deals to be had on 4matic models in the south, as theyre not very common here. I dealt primarily with Al Smith, we were able to work out a deal reasonably quickly and he was exceptionally prompt throughout the entire process (overnighting paperwork roundtrip at what I assume was significant expense). When I made a last minute decision to fly out and pick up the car (as opposed to truck delivery), they had a nice gentleman pick me up at the airport and drive me the ~hour to the dealership. After taking delivery, the DMV in my state tried to be difficult with registration, but Al personally called them and had it handled by the next day. Everyone I interacted with by phone, email, and in-person was pleasant and went above and beyond to make the car buying experience painless (even with minor out of state kinks). They are all a credit to the Mercedes brand, I would happily deal with them again when/if the opportunity presents itself.

Friendly, polite, no pressure. Service dept. has handled apt. times with minimal wait.

Crag Taheny was my sales person. Awesome experience. Awesome car. Great job!!!

Just bought a 2013 Mazdaspeed 3 from the great staff at Napletons! Joe was my salesman and let me tell you, he was excellent! As well as Mike the sales manager! They did not try and persuade me into anything I did not want! It was a legitimate no pressure situation! Will definitely make Napletons my go to dealer for any future purchases!

Got my car from Napletons they help out a lot and they have a great sales team. Rick in the service department is great to work with and very knowledgeable with the problem I had with my car and get me in right away to get It fixed.

I took my 2014 Lincoln MKZ Hybrid in for an oil change. As usual Rick in service was very friendly and welcoming. While waiting I browsed the lot and saw a 2017 Mercedes Benz GLA 250 that interested me. I had bought 2 cars from Joe Powell and seeing as how he was working that morning I asked him about the GLA. Joe was great as he had been in the past as was Dan and I hadnt met Mike before but he was also great. Needless to say I drove home in my new GLA. Cant say enough good things about Rick in service dept. As usual it was a great experience. Will definately visit the dealership again.

Joe is good sales man great guy

If you like getting threatened by a coked out finance manager like in westmont IL after having issues with there lack of professionalism and competence than this is the place for you!

Great deals and top notch service!

Horrible Customer Service. The finance Department is VERY RUDE!

Nice place to buy a car, nice people

They tried to trick me into buying a car. When I told them I was not interested anymore, I still got phone calls.

Work with these folks on a regular basis. Swell group of guys!

Always friendly, and great car washes!

Terrible drove in several times to look at Mazda cx9 get out of car no one attempted to greet or wave as we drove by window of extremely outdated showroom ,they will look up at you driving by the window however thats far as it goes , poor job by gm and staff lookup unambitious in the dictionary probably has a pic of these guys.

Always a cut above, going the extra mile

Mom went to buy A car and the porter brought the car up playing hardcore rap music my mom religious I thought that was unprofessional

Micah Knapp is a poor salesman, waste of time.