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The Cleaning Fairies
2727 Pine St, Boulder, CO 80302, United States
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Je
Review №1

I have been using the Cleaning Fairies on and off for quite a while, but we started using them regularly during the pandemic. We were home SO MUCH and the mess was just too much for me. We have been thrilled with the work ethic, friendliness, and ability of Tina, our regular cleaner. I highly recommend this company, everyone is kind and responsive!

Ja
Review №2

Everything went great! I needed a move out cleaning for an estate sale. All went according to plan. On time, Everything looked great for photos. I appreciate your help!

Am
Review №3

The Cleaning Fairies were a dream come true. I sought their expertise for my move-out clean and they did an amazing job! They were extremely responsive, very clear in their communications, and were so pleasant to work with. They accommodated my schedule and orchestrated a safe and extremely thorough clean for me! They have very good covid-policies in place and made me feel like I was in very good hands. The quality of their work was extremely high, the apartment which I was in the process of vacating is absolutely spotless! Low stress and high standards all around. I highly recommend them if you are looking for a professional, thorough, pleasant cleaning service!

Am
Review №4

Brittany was wonderful. Great cleaning.

Ke
Review №5

The cleaning fairies were great. Everything went exactly as planned and they left my apartment spotless. They worked quickly and communicated well. I would definitely recommend them.

Va
Review №6

I’ve been using Cleaning Fairies for several years and have always been more than pleased with the job they do. Shawna was the last Fairy that cleaned for me and she did an outstanding job.

Cy
Review №7

Professional, friendly, great service and easy to communicate with. Highly recommended!

Ei
Review №8

The Cleaning Fairies have been an excellent service. It just feels good to come home to a recently cleaned home done by them!

Su
Review №9

We have been a happy Cleaning Fairies client for many years. The service has been exceptional. Our house looks great after every visit.Communication is great. We have not had any scheduling issues, they are very reliable. Definitely recommend this company.

Ka
Review №10

I have worked with this great company/people for years in numerous ways. They provide weekly cleaning of our primary residence and also clean our investment property. Their communication is outstanding. Our Fairy is wonderful and all of us look forward to seeing her each week and catching up. The quality is great and if anything needs to be changed or improved, all we need to do is ask. Huge fans.

Di
Review №11

My Fairy was wonderful. My house is so clean and I extremely happy with the work. I am pleased with level of professionalismI will be using this service for months to comeMallorey was fantastic .... a real gem!

Je
Review №12

Our amazing Cleaning Fairy , Mallory has such great attention to detail and makes our home sparkling clean . This is a big task considering there are 4 of us and two dirt rolling dogs .I highly recommend the Cleaning Fairies !

Ca
Review №13

Weve used the Cleaning Fairies for 8+ years and are very happy with them! I consider myself picky when it comes to cleaning and am always very pleased with how our house looks when I get home.

Al
Review №14

Great cleaning and communication! Love our Fairy!

Va
Review №15

Wonderful service!! Super cleaning, friendly fairies and always on time. Very efficient, in my recurring cleaning my fairy always seems to be able to fit in a few extras too!

Me
Review №16

Kayla and partners do such a great job cleaning our 4K sqft house. Weve worked with them for about a month now and couldnt be happier. Kayla arrives right on time and knows exactly what to do. She and her partners are fast, efficient, and completely thorough. I appreciate their diligence and COVID practices as well. Thank you for your hard work!

Ki
Review №17

We’ve been happy with the service from the Fairies over a number of years. They are prompt and friendly, and provide both good value and good clean!

Gr
Review №18

Good job right on time

Pa
Review №19

Did an excellent job on 2/22. I have had excellent results for several years.

An
Review №20

Efficient, thorough, exceeded my expectations.

Ke
Review №21

I absolutely love this company and the service they provide. Not only do they always do a great job, they are always professional and great at communicating. They also treat their employees well, which is always important.

Ja
Review №22

The cleaning fairies are reliable, professional, and communicate exceptionally well. Anyone lucky enough to live in the areas they serve who is looking for a cleaning service is lucky to have them as an option!

Ca
Review №23

Britany is great!

Ma
Review №24

This service was great and Art was a tank!!!

Gr
Review №25

Great job!! Very happy with this service. Provided a nice checklist to the landlord and my checkout was smooth!!

Kr
Review №26

Cleaning Fairies has been cleaning our business for a couple years now and they always do a great job! They are responsive to change requests too. Great business, highly recommend!

Je
Review №27

Wonderful Experience. I own my own cleaning company and we, sadly, had a death in the family and needed some coverage so my partner and I could be with family and help make arrangements. The Fairies are very organized and able to help in a pinch, covering a client that needed service that we could now not provide. We were able to step right back in, coordinate while we were away, and the customer was happy. I couldnt have asked for more than that. Cheers and Thank you!

El
Review №28

I have been using the Cleaning Fairies for the past 9 years, on twice-per-month basis, so Id like to provide a review as a long-time customer. I have been very happy with their service; we have two dogs, two cats, and a young child, so our house usually looks like a tornado has come through by the time we are due for our next. When I come home from work after a cleaning day, the whole house is spotless! I am sensitive to strongly-scented cleaning supplies, so I am grateful for their use of eco-friendly, fragrance-free cleaners.I also appreciate their commitment to customer service: after every cleaning, the office sends an email to ask me if I was happy with the clean or not. I almost always am 100% happy with the cleaning, but on the rare occasion that I notice that the Fairies missed something, the office sends someone out the next day, at no additional charge, to address the issue. They also update the spec sheet for our house accordingly, so that our preferences are noted.Another factor I appreciate: They send the same team to my house each time. This approach has allowed the Fairies to get to know the idiosyncrasies of our house (which surely helps them be more time-efficient), plus I take comfort in knowing who is in my house while Im away at work. We have a dog who is uncomfortable with strangers, but now he knows these particular Fairies and they can let themselves in when Im not there.Finally, I think its worth noting that the Cleaning Fairies offer paid time off to their workers and bonuses for good work. Cleaning houses for a living is a seriously hard job, and it feels good to know that Im supporting a locally-owned (and woman-owned!) company that is doing right by its employees.

Sa
Review №29

I called The Cleaning Faires for a “one time” clean that I was in need of help. They sent Jessica to do the job I needed and she was absolutely amazing. She was so detailed in the work that she did that I will 100% be using her services in the future. Kyla, with The Cleaning Faires, was very responsive and professional in assisting me with the job I needed. I am a very happy customer. Thank you to The Cleaning Fairy team!

Pi
Review №30

The house looks amazing! I am in a very stressful time at work, and its honestly just bliss to have a scrubbed clean house. Ive been smiling for the last 24 hours!

Ca
Review №31

Our Cleaning Fairy did an amazing job with our house. We were so pleased with her work. I had the chance to meet her before my kids and I headed out for the day and she was so kind, polite and super sweet to my kids. I definitely felt a sense of ease after meeting her that I had made the right decision in choosing The Cleaning Fairies. Thank you Natalie!

Ca
Review №32

Jessica was on time (even with the first snow of the season), worked diligently at the tasks we discussed, and was careful and respectful of our things. I think that she did a great job and if we become regular bi-monthly clients, I would like to have her on our regular team.Thank you, Jessica

ka
Review №33

They worked with me to get my place cleaned ASAP. They were willing to squeeze me in the next day. They cleaned my condo site unseen, and did an incredible job. I highly recommend The Cleaning Fairies! They truly are magical! ✨

Ju
Review №34

We had a cleaning fairy come out to do a move out cleaning at our house and she exceeded expectations! The company is responsive and easy to work with and they are somehow able to clean off a stovetop Ive tried to get clean for 3 years!:). Highly recommend!!

Re
Review №35

First I wanted to say that communication with Alexandra was great. Their customer service did not disappoint and if I could rate that service separately I would give her 5/5.The Cleaning Fairies fell short in every other aspect though. We did cap the amount of time they could be there to three hours since this is what other cleaning companies quoted us. What a mistake not going with our first cleaning company choice.We asked them to do a move out clean in our 500 sq. ft. home and to focus on the bathroom and kitchen. They quoted us $45 per hour for two people to clean in that three hour period. However, when we inspected the house (focusing on the kitchen/bathroom) we noticed they didnt even bother to clean on top of selves or other surfaces in those two rooms. Total these two rooms add up to maybe 100 square feet of the house. Two people, three hours, in 100 square feet does not add up to the quality of a clean we got.My husband and I couldve spent three hours and cleaned the entire house to a better standard than what we got paying $135 to the Cleaning Fairies to do two rooms. We were required to hire a cleaning company by our landlord, but because of the sub-par cleaning we were not given our full deposit AND ate the cost of the cleaning. The Cleaning Fairies were willing to re-clean the two rooms they had guaranteed, and the rest of the house at a reduced rate, but this solution did not work for us because we had already moved out. The Cleaning Fairies were unwilling to offer an alternate solution.If you decide to hire the cleaning fairies be prepared to pay a substantial money for something you could probably do better yourself.

ji
Review №36

I have been using the cleaning fairies on and off for years and they are wonderful! The lady who cleaned my place last week I am sorry I forget her name did such a great job it makes me feel good all over!

Ro
Review №37

Natalie was very helpful, cheerful, friendly, and nice to have here. I hope she will be able to come when I call next time. She worked efficiently, and I appreciated her thoroughness.

Da
Review №38

They were fantastic! Got the house clean from top to bottom in preparation for some guests coming to town. Highly recommend! Another excellent cleaning. Bravo!

ja
Review №39

Malory is outstanding!

li
Review №40

The Cleaning Fairies were wonderful! They always answer the phone so didnt have to leave a message like other services I called and were able to fit my move out/move in cleaning during a very busy time in this college town when there was a cancellation. There was a walk through so I could have an estimate and everything was great with a courteous team showing up on time and doing a great job! Thanks and Ill be using the Cleaning Fairies again!

Ga
Review №41

Thanks so much Tina and Stephanie for doing a great job! Thank you for all of your great work, attention to detail and not minding my 3 inquisitive cats!!

Kr
Review №42

I love the Fairies! I am surprised by the one star reviews. Kristol, the fairy assigned to my house, does a good & comprehensive cleaning job and has for over a year. She is also very kind and friendly. Molly is also fantastic - I love the automated billing, the reminder emails, and the very friendly approach. Also, the Fairies did one move-out cleaning for me - I forget the name of the guy who did it, but he did an extremely thorough job - I was 100% satisfied. I dont really understand the difference between my experience and the experience of others- all I can say is that my experience has been awesome and I recommend The Cleaning Fairies when I have the opportunity to do so.

Ga
Review №43

The cleaning fairies were extremely responsive and prompt. I arranged to have a home my daughter was moving into cleaned after the previous roommates moved out and left a pigstye. Heather and Lindsey kept me apprised of everything and were so I incredible to work with. I will definitely use their services again, and I highly recommend them.

Al
Review №44

Quick and thorough. Our kitchen and bathrooms look especially fantastic! Thank you!

Al
Review №45

Molly the owner is great. Shes totally customer service orientated. We had them take over for another cleaning company both at our home and our office and its MUCH cleaner than when the other company had come. The staff I met are great, nice and respectful too.

Sc
Review №46

Thanks again to The Cleaning Fairies! They help us make sure all of our hard work and remodeling efforts pay off at the end of each project. They are well-versed in the needs of a construction clean. A very important and beneficial partnership!

La
Review №47

The office staff is great — totally reaponsive to our needs and wants. They are communicative and make the experience is smooth and simple. The fairies are also fabulous! It felt great to bookend the sale of our house and the purchase of a new home with a deep clean throughout. Thank you!

Ti
Review №48

Molly is a very professional and fair person. Weve used them over several year at our mountain house and our place in the city. Her team has always done a very thorough job and a nice treat to come home to a clean house. They even offered to clean my house for a last minute surprise for my wife returning from an international trip. Thanks for being a trustworthy and reliable resource.

Bu
Review №49

If you are ever in a pinch before hosting a party or of you just never feel like you have the energy to clean everything in your house, then call the fairies! These cleaning fairies are always on time and always clean deeper than i expect; MUCH deeper than i clean even during my most inspired cleaning sessions! These fairies are very worth the price, i would recommend them to anyone! 5 stars all day, keep up the good work!

De
Review №50

Tina and Raeven did an exceptional job in cleaning a house where an eviction had just occurred, especially cleaning two bathtubs and shower enclosures which I thought were a lost cause. In addition to their superb work, they were always polite and friendly. I cant get any better!

Su
Review №51

My Fairies always do great job. In addition the office is very responsive if I need to contact them about changes and they are very organized about letting me know if there is a change in the schedule.

Pa
Review №52

The Cleaning Fairies did an excellent job helping clean my house prior to listing for sale. They responded to my initial inquiry quickly, scheduled an on-site meeting to ensure they understood what I needed done, and scheduled the cleaning service around my own schedule. Their prices were very reasonable and they did an excellent job.

Le
Review №53

The Clesning Fairies have great customer service, prompt replies to requests and excellent service! They worked with me when I needed to reschedule my appointment and the cleaner was professional, thorough and friendly. We would recommend them and use them again!

Da
Review №54

The office fairies are awesome and always do the best job scheduling me even on short notice.Christa is the BEST! I have her come every time someone is coming to visit and she makes my house look beautiful!

Ka
Review №55

I have been using the Cleaning Fairies for over 4 years now. They are fantastic. We have two that we are particularly fond of. They are timely, responsive and efficient. We cannot recommend them highly enough.

Br
Review №56

I have utilized Molly, Ashley, and The Cleaning Fairies crew for a few years now and they have performed dozens and dozen of house cleans for my vacation property. The organization is professional, timely, and everyone is very responsive. Molly goes out of her way to pick up her phone and will do everything she can to accommodate my need. Occasionally, I have changes or custom requests and The Cleaning Fairies are flexible with both. A big reason for the success of my rental property has been the people at TCF... thank you!

Ja
Review №57

Alex was super pleasant, and my house is super clean now. Im happy with the service. I will use The Cleaning Fairies again!

Wi
Review №58

My Cleaning Fairy did an excellent job and had an awesome attitude.

La
Review №59

Really, really love using this company. I have used them 3x to schedule services for my CEO and he is always so happy. They are extremely professional and punctual, not to mention accommodating for my sometimes very last minute requests. They are a joy to work with and I am thoroughly pleased with their work.

Ad
Review №60

Unprofessionals . Not reliable. Incompetents. Shouldnt be offering what they cant deliver. Waste of first mandatory larger payment. DISCRIMINATORS if you have a disable person in your family, they cant even deal with their presence while cleaning. Zero stars or Under zero if the option would be available. I hired them because of the reviews. Now I know they may have done by some personal friends as a favor, not by real clients. Sad.The response from the owner that youll see below has nothing to do with our case. It may be a response to some of the other discriminatory and unprofessionally handed cases not reported here.

Va
Review №61

Not good for deep cleans. Overall bad experience.

De
Review №62

The Cleaning Fairies clean my home weekly. I have gotten to know the 2 Fairies who routinely clean my home. They do a great job and spoil my furry kids while they are here. If you want great cleaners who are nice people, try them out.

Pa
Review №63

Art, the cleaning ninja, did a fabulous job on our move in cleaning job. Everything was spotless. We highly recommend The Cleaning Fairies.

ph
Review №64

I was very pleased with Alexis. She worked hard knew what she was doing. She also was very pleasant to be around. I would be pleased to have her in my home again.....thank you pauline

Gu
Review №65

I have been a customer for about 10 years now. The Cleaning Fairies have been awesome. It is easy to schedule, they are most always on-time and do a great overall job. The gals are always nice and really clean well. gus

Je
Review №66

My team is the greatest ! They are sweet and ready to do things that might need some attention.

Jo
Review №67

The girls did a very good job this week!Joe & Natalie Valdez

Gu
Review №68

I have been a residential and commercial contractor since 1995. In that time I have used many cleaning companies. I can tell you for sure there is a big difference between cleaners in the construction cleaner field. Some are house cleaners that think cleaning is cleaning, then there are real cleaners who know their business. The Cleaning Fairies are a step above those guys, no shitting. They are rocket fast and extremely thorough. If you are lucky enough to get on their schedule, dont blink, reserve them.

Jo
Review №69

Another top job from the Cleaning Fairies! Theyre dependable and continue to provide great house cleaning. I highly recommend them to anyone looking for a new house cleaning company.John

He
Review №70

I highly recommend the Cleaning Fairies. They do an excellent job and I look forward to seeing Toni and Christa....they are great.

Ro
Review №71

High quality standards. Fully satisfied week after week. Robert Caplan

Te
Review №72

I guess I win the OF Award for the longest service time with Molly and the Cleaning Fairies.Im sure that in the 20 + years with Fairies there some disappointments, but I cant remember any worth commenting about. I always left the house when they were working. I enjoyed the feeling of coming back to a freshly cleaned home. Ive moved on and will miss the quality of the people that took care of my home during those years. They get 4 stars until they can move without touching the ground.

Pa
Review №73

They do a wonderful job and are polite and nice. I feel free to let these ladies clean and be at my house without my presence.

Ri
Review №74

Natalie and Alex together did a super job at my house. I appreciate them doing what I dont do well!

Ni
Review №75

Stop looking for a cleaning agency and pick The Cleaning Fairies.Lovely, warm people and the job is done well. I look forward to saving their details on my mobile.

Pa
Review №76

We always use The Cleaning Fairies for our rental property move-out cleans. Theyre easy to schedule with, responsive, pleasant, and they do great work.

Wi
Review №77

Very professional, got my house clean and looking great.

Ba
Review №78

Kristol did an excellent job. Could I rebook her in two weeks?

Jo
Review №79

My apartment was dirty, floors, dog hair, dust. The Cleaning Fairies were pros and everything felt just right when they were done

Al
Review №80

Very overpriced. $400 estimate for a small, 3 bedroom apartment. Highly recommend you find another cleaning company.

Au
Review №81

Straightforward, professional, and attentive service. Zero stress; every two weeks I come home to a clean apartment, no hassle or worries. Cant recommend enough.

Sh
Review №82

Jessica was wonderful as usual. Always look forward to a clean apartment.

mu
Review №83

These Fairies and Ninjas always work hard and are easy to work with. As a property manager, I would definitely recommend them.

Cr
Review №84

Ive never spoke to someone as unprofessional as Molly. How she charged 13 hours to clean a tiny house makes me feel this is a scam. There is still dog hair on the floor, cabinets were not wiped out, trash left behind and they didnt even mop the floors. When we called to talk to Molly she was condescending and would not come out to see how bad the house was cleaned. I would NOT use this. Call Handy instead!!!

In
Review №85

Truly shocking! I am not a perfectionist, but what I came home to yesterday really made my eyes pop! Smears, streaks, untouched surfaces throughout our small house. And this after forward a detailed list I provided after the first clean, which was less than satisfactory.Disappointing, unprofessional, and not at all a time saver. Everything they did needs to be re-done and re-cleaned, and I have already spent WAY too much time attempting to communicate with them.How does a sorry service like this stay in business?

Gr
Review №86

I gave them 1 star because they did show up. However, not too sure what they did do for 3 hrs but it certainly wasnt cleaning as the place looked terrible. Weve used Cleaning fairies a few times before. Unfortunately, this time they did a very poor job and the place was filthy. The glass door was disgusting, and that was the highlight. They did clean the bathrooms (peripherally). We have pictures to show but didnt want to start posting too much. You might want to think twice before hiring these folks.

Ni
Review №87

Great job cleaning (and they love my dog)

Ha
Review №88

Reliable, on time and very efficient! Grateful.

Ba
Review №89

Special cleaning was done efficiently and accurately.

Ri
Review №90

Terrible service. We scheduled a cleaning for 10am on thursday. They told us they would call us if they couldnt find the place. An hour later nobody was here. We called and nobody would pick up. On the third time we called they finally picked up and they were just like oh shes leaving right now. No apologies or anything by the company nor the lady when she came. We then left because we had things to do and when we came back the place looked the same. We got charged $40 an hour for the work and she worked 2 hours. This is literally impossible because nothing was done. She also left the trashbags open in the livingroom and our dog got into them and is now very sick. Terrible service.

Ja
Review №91

Responsive, professional, friendly...super easy to work with.

dr
Review №92

EDIT at the bottom****There are much better cleaning services in Boulder/Longmont area.We schedule times because of our sporadic work schedule and they DO NOT stick to the time you scheduletimes vary up to 30 minutes is fair.. but 2 hours early isnt the same thing. I still had to prepare lunch and shave before an event I had at 4pm...They left and didnt come back at our scheduled time.When I called about it they made excuses but not once apologized for not showing back up..which would have been sufficient for me. They were defensive about the whole situation. As a business owner myself, this is unacceptable(and the reason a quick apology would have gone a long way as I know how it is sometimes)The cleaning over the past few visits has also been lackluster. Was much better when we first started with them a few years ago but seems to have declined greatly along with their customer service***Just received an email saying we should have been charged for lockout fee.I was told by my team that Drew(me) told them to leave and when they discussed the possibility of coming back he said that day wasnt good at all This is a blatant lie. I said Im nowhere near ready for you, the time was 330(it was 1:30) can you come back then The younger girl said shed speak to other lady and when I walked back outside they were gone.Shady all over the place. Dont recommend them.

Na
Review №93

The fairies are are hard working! Thank you!

Al
Review №94

If I could give The Cleaning Fairies negative stars I would. Before sending the cleaners over, Molly came to my house and walked through with me to make a list of what needed to be done. After several hours, the girls they sent over did not complete a single item on the list. They were also unprofessional, texting and taking several smoke breaks while they were there on the clock. The moment they left I called Molly to tell her that nothing on the list she had created was done, and invited her to come back and see for herself. She sent her assistant, who agreed that the place looked as if nobody had been there to clean at all. I told Molly that I would not pay for the job, as it was completely unsatisfactory, and I would still need to hire somebody else to come do it. Despite their 100% satisfaction guarantee, Molly threatened me with legal action when I told her i would not pay for the work.In the owner Mollys final e-mail to me she says, in all capital letters, I HAD A BAD FEELING THAT YOU MAY HAVE BEEN TRYING TO GET SEVERAL MORE FREE CLEANING HOURS, I WAS RIGHT. and concluded, I fail to understand how you can feel morally sound in manipulating Fairies into doing so much more than the scope of work. I take responsibility for not following my gut and walking away after the first batch of bogus complaints when you had asked my staff to change the scope of work.I had no ulterior motive. The Faries did not do what they were hired to do. For the cleaners who did what the Cleaning Fairies couldnt, I was happy to pay in full and even hired the other company to come back the following week. If my goal had been to cheat a cleaning service for free hours I would not have taken the time to write this review.I appreciate the effort of the folks in the cleaning fairies office who did their best to make things right. But Molly should know that being rude to clients or flat out ignoring them is an unacceptable way to manage your business, and if she piles up a few more reviews like this, she wont be in business for much longer. Hopefully shell know better than to shout just hang up on him! while her employees are on the phone with their customers.Finally, Id encourage anybody that is considering hiring the cleaning fairies to read their reviews on yelp, and be sure to click the link that says 20 other reviews that are not currently recommended. They have so many scathing reviews that Yelp thinks they may be fraudulent or something. Do yourself a favor and stay far far away from the cleaning fairies.

Ly
Review №95

Nice folks and they do a good job. They really work well with your schedule.

Co
Review №96

10/10, quick and friendly and thorough

Ar
Review №97

The Cleaning Fairies rock! They do a super job and are fairly inexpensive.

El
Review №98

Great job under difficult circumstances in a construction clean up.

Da
Review №99

Cleaning Fairies did a fantastic job once again!

Information
4 Photos
99 Comments
4.4 Rating
  • Address:2727 Pine St, Boulder, CO 80302, United States
  • Site:http://cleaningfairies.com/
  • Phone:+1 720-565-3411
Categories
  • House cleaning service
  • Commercial cleaning service
Working hours
  • Monday:9am–4pm
  • Tuesday:9am–4pm
  • Wednesday:9am–4pm
  • Thursday:9am–4pm
  • Friday:9am–3pm
  • Saturday:Closed
  • Sunday:Closed
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
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