Terrible customer service, won’t enforce mask mandates, allows college kids to just be gross. Tried to cancel my membership after they restarted it without my permission (and without any notification, just happened to see the charges on my credit card, three months of stealing my money later). When I asked to see the supposed document they said I signed (which I didn’t) they ignore me. Called to speak with a manager, told they are in a meeting and will call me back. Still waiting three days later. Don’t go here folks, it’s a trap!!!UPDATE: Week later I get a completely childish reply to my review, that clearly didn’t respond to any of my concerns. Still waiting to hear from an adult so I can cancel.

This CRUNCH location is by far the best location I have been to! It’s always clean, staff is always friendly and fired up! The best thing about CRUNCH is their cancellation policy. I received the BEST customer service from Chelsea who was beyond helpful in canceling my membership. I moved out of the area and sadly I don’t live near another CRUNCH. I’m so sad to leave this awesome gym. But thank you Chelsea for making the move a lot easier. 10/10 recommend signing up!

Im changing my review because this place was great until CU students came back.. half of them dont even wipe down the equipment after they use it and no one is doing anything about it ): gross. Please enforce more cleanliness

After many month of trying to cancel my membership, I am at my wits end. As my final attempt, I have written a handwritten letter to send through snail mail in hopes of a successful outcome. After my last conversation I am now being charged three times the amount of my previously scheduled payments. I am hopeful that this does not escalate to my next recourse of small claims.

Worst cancellation policy in the world. I moved away and have to mail you a letter?! What year is this? Get with the program and let me do it online or at least over the phone. Obvious grab to try to siphon more money from me, you greedy slimeballs. Will never join a crunch gym again, disgusting customer service.

The gym is not equipped for hundreds of customers they accept. For example, there are only 3 low pull machines, only 3! for the whole gym.It gets crowded in the morning (5 am)(yes, i thought it would be empty, thats visited too) and it gets way more crowded during the day and especially, in the evenings.The men changing room smells like a dumpster, I assume they dont clean it everyday. Everyday, i doubted myself if i wanted to shower there.I was visiting Boulder for 1 month, but due to their predatory cancellation policies they charged me for 3 months (June/july/August) + annual fee.I suggest to be honest with your customers, if you wanted to charge me nearly hundred dollar for 1 month, you should have said so in the beginning. i would have gone to a premium gym for this price.i dont recommend this gym.(Person responding to this reviews basically proves my point. We are customers, not your subordinates, try to solve our problem, please)

The employee responding to the other reviews is lying. The responses say things like “no contracts” and “all you have to do cancel is stop by”. You cannot cancel without Dylan, the training manager. They will do things like require paper forms and “just happen to not have them printed”. They will avoid your calls. Facility looks nice. Staff are nice. Trainers are good. Unfortunately, they when you’re done with them, they’re done with you and will make you fight for weeks to get their hand out of your wallet. They will find a way to keep billing no matter how hard you try to get them to stop.

Dont get a membership here if you ever plan on cancelling it. They will do everything in their power to make it impossible for you to cancel and keep charging you the whole way along. I have been trying to cancel my membership for months and they wont do it for me. Over the phone they tell me they cant help and that I have to email the manager, and then the manager is unresponsive via email. I am unable to come in person since I dont live in Colorado anymore and they take advantage of that with their predatory practices. Stay away.UPDATE:The immaturity of your response to my original review is sadly no surprise at all. Instead of offering to help me, you told that I was lying by saying I think you really do know that we have a very simple cancellation policy and procedure. I am clearly not the only one having these issues with you based on many other reviews.Yet, here I am still with an active membership and nobody willing to help me cancel it. Ive called and sent multiple emails to multiple managers (new and old) and nobody has responded to me. How about instead of calling me a liar you have the manager email me back?

Crunch is a low price gym. It’s not going to be perfect. Personally, the biggest issue I have with Crunch is the hygiene of locker rooms. Horrible smell/stench EVERYDAY, and if I had to guess, they clean locker rooms once a week… When it should be done multiple times per day. In addition to that, showers always have hair or clogging issues, so I avoid them (Bro, please at least mop your floors, it’s nasty in there.)Pretty busy because of the low cost and high number of members. Demographic: 20-30 year olds generally.

Can’t except more. Decent gym equipment, never seen anything dirty or paper towels on the floor etc. sometimes it’s busy but all the gym’s are the same way. I love the tanning and red light therapy options. Better than this, will cost you 3 or 4 times more per month.

Ive been meaning to go to a gym and I thought this place seemed a lot like chuze, pricing and appearance-wise so I was going to sign up today.Luckily I impulsively looked at the reviews and saw the psychopath who responds to them. Even if all of the reviews are lying, which I doubt it, the gnarly attitude of the responses makes it sound like a complete migraine to start business with these people.Get a new social media manager.Actually dont, Im glad I got to see the giant red flag before I was stuck.

This gym will only allow you to cancel your membership by signing a list in-person at the gym. To add insult to injury they insist on charging you for an additional 30 days after you cancel siting their “cancelation policy.” I am so frustrated by my experience with this gym, and I hope the owner reconsiders their predatory cancelation policy. Such a shame.

Good gym, difficult to manage payments, but plenty of activities.

After reading these reviews and experiencing the downfall of customer service in many other areas, I wont be giving this place a chance. What a shame humans have become in the customer service world. Thank you all for your honest reviews and hope you all find a fair place worth staying.

Love this gym! It’s always kept clean and management is always so energetic and helpful.

The gym is large and has plenty of equipment for use. Parking was very difficult when I went in to pick up a key tag.will say if you are a college student it may be the right fit for you. The demographic is primarily young college students. Unfortunately it was not for me. There were a lot of people in there when I went and I just wasn’t comfortable. But to each their own.I was glad to speak with the manager Cassie, who respected my wish to cancel within the 3 days per CRS code 6-1-704.Again, if you are a college student who doesn’t mind being around a lot of people this may be a good fit for you, although it wasn’t for me.

PROS:Great value for the price! I generally have great workouts here. Theres lots of clean, modern equipment for both cardio and strength training, with more squat racks and deadlift/Olympic lifting platforms than almost anywhere Ive ever lifted.The best part about Crunch is probably that most of the other gym members are respectful, they tend to clean up after themselves, rerack most of their weights and dont take up equipment theyre not using. This is a happy departure from many other gyms where bros swing dumbbells around in the squat racks, screaming like children and dont put anything away when they leave.Additionally, Crunch has great child care hours and theres no limit to how often you can bring a free guest. I was a free guest for nearly 2 months before joining myself.CONS:There are only 3 flat benches and theres almost always a wait, even when the rest of the gym isnt very busy.Also, if I could go back in time and remove my number and email from their marketing lists, Id be SO happy. Theyre pretty spammy, they dont reply to emails asking them to stop, and they keep calling every few weeks to offer personal training even though Ive asked multiple times that they stop. Youve been warned.ABOUT hidden fees: Theyre not Hidden!The fees are in the fine print, sure, but they explain them to you when you sign up for a membership. It seems a lot of people giving negative reviews complaining about hidden fees just werent paying attention. If you want to know more about their fees, check your paperwork or ask a manager - I received several different, incorrect answers from the front desk.I cant attest to their cancellation policy since I havent tried to cancel, but Ill update this review if I have trouble when I do, someday.

I signed up for a $10.95 member ship and they proceeded to charge me $36 a month for 6 months. When I brought it to their managers attention she was extremely rude and said there’s not much she could do. They were the opposite of understand and said “we understand it’s not your fault, but from a business standpoint you must understand that it’s not good for the company to refund you even though you didn’t utilize your membership. Sorry for the miscommunication.” I Will be looking for a different gym.

I cancelled my membership over a year ago and out of nowhere, they started charging me again. I didnt notice until a few months later and when I went to tell them the issue, they didnt refund me. DO NOT GO HERE. Just go to Planet Fitness.

I have been coming to this gym since August with my brother because we have enjoyed the amenities they offer and the various machines. While we have seen how the regulations have changed and how Crunch Boulder has responded to each of them (mask wearing full time, line out the door, etc), today we felt extremely frustrated with the lack of communication from management to their members.Throughout the past few months whenever there were new regulations, it seems as though there has been a lack of communication. When the state guidelines specified that only 10% of capacity was allowed, I called and was told that it would be 40 people. When I asked in person the next day, I was told 10% would be 70 people. (700 people would be full capacity-- seems a bit high) A few days ago when we went in the morning they said that now only 30 people are allowed in the entire gym at a time and it was first come first serve. Today we decided to go very early in hopes of getting into the weight room, and were told that we needed a reservation-- when yesterday we were told that we could not make reservations. Not once has Crunch communicated this with their members. I think at least an email or a post on social media would have been helpful.On top of all this-- on their social media pages they are still attempting to recruit new members at a special discounted price. How is this fair to current members who cant even get in to work out? The people at the front are very nice and we understand this is not their fault-- this is from management. There needs to be significantly more communication to avoid this frustration.Im not one to leave negative reviews, but I feel as though complaining to the front desk is useless because once again, it is not their fault at all and they only have to deal with angry customers. I will add that I am not the only person that feels this way.

It appears from other reviews and also the responses from the establishment that they make is difficult to say the least to cancel your membership. I wouldn’t do business with them.Seriously read any bad review, the owners responses are childish let alone unprofessional.

So rude hung up on me when I asked for the manager. Got overcharged and no one willing to help out.

Finally was allowed to cancel my membership.If you like to wait around and get plenty of rest during workouts… Crunch has a total of 3 bench presses and 5 squat racks. Thirsty? You’re out of luck! There’s one water fountain and it’s only for water bottles. Its unbelievable how poorly this company adapted to COVID-19, All the sanitizer stations are constantly empty.Here’s an important piece of information that NONE of the staff will tell you: After 2 months of you will be charged $60 for a BS annual processing fee. And it takes 30 days to cancel your membership, so you have to cancel on the 1st of the month IN PERSON - signature required. Would not recommend, take a hike outside so you don’t have to smell this place.

I dont recommend this place to no body they will charge you over with their supposed to and when you ask them to refund your money back for what they took out for no reason they do not pay back very bad place to work out at better off some where else I got charged for 2months that I didnt go they took 122 out of my card n very bad customer service

Ive been a member now since this CRUNCH location has been open (Feb 2020). Ive personally had an ok experience, unfortunately, Im not surprised its challenging to cancel a membership (as seen in reviews here -- *said at the risk of a nasty response from whomever replies to these reviews eek* Im just aghast at how unprofessional & immature the responses by whomever responds to reviews here have been, one would think corporate would prevent that-- jaw dropping... it does make me not want to support such a biz : (

They advertise 24/7 which is why I joined. Now they are using the pandemic as an excuse to close early even though no one is wearing a mask. Open this place up 24/7.Dirty. Not even enough bathrooms. Not enough showers and always filled with hair and trash.

They are eager to help sign you up for a membership & but could not get anyone to cancel my membership & they continued to charge my card. They also promised to cal 5 times to help me & never called . Asked me to come in to get help then didn’t help had me sign a piece of paper , with no resolutions. They care more about money than meeting a person where they are at. They have way too many people in there place for me to have felt comfortable to come workout throughout whole time. They are corporation gym that cares not about people but just about how much money they can rake in by not showing up to help you cancel membership. Like purposely not responding so they can keep charging you !

Personal training here is a scam. Simple as that.

Extremely clean facility full of friendly employees that make you feel you belong there. Great trainers and super fun classes!

After not being able to go here for around a month due to severe over-crowding, I showed up right at opening on a Saturday morning only to be told that you need a reservation now to workout. There was absolutely no communication on their part, as I checked the app and my email, only after doing so to be informed the only way I could even make a reservation, much less know to do so, is by phone. The handling of this situation was incredibly unprofessional and I hope this gym continues to lose business.

It can be hard to either get a squat rack or a bench.v

New, clean, fun, wallet-friendly, tons of options. Only thing missing is a pool :D

Employees turn a blind eye when people aren’t wearing masks or gathering closely together. Trainers are not certified or even helpful for that matter. Paper towels and hand sanitizer are frequently out so you are out of luck if you want to clean your equipment. It’s cheap to join though..

By far one of the best gyms in boulder! The gym is always clean (great during COVID), and the staff is friendly and helpful. Have really loved my experience there, keep it up!

This location has always provided great customer service even despite the madness of keeping up with Covid regulations. Love their classes too.Chelsea, the club manager, is very kind and professional.

Overall, pretty decent. Greatest concern is face mask compliance. *Most* people do wear masks, but there are a great many who will wear it below the nose or more like a chin strap, and there is not any enforcement by staff. They claim to do regular compliance checks, but often the staff just looks the other way when walking past someone not wearing a mask...even as they breathe heavy on a treadmill, for example. Really only an issue because of how crammed it gets in there, as expected given the price point. Otherwise equipment is newish, sometimes broken, but fixed pretty quickly. Intend to stay a member as long as County Health dept. allows them to stay open.

Great place to workout. Friendly staff

The cleanliness has been exceptional during COVID! Having members and guest clean machines after they’ve been used has really helped! Love doing my part!Overall great community and a great gym at an awesome price!

Awesome gym! Super friendly staff, clean and well kept, fun and challenging group fitness classes, and overall very positive atmosphere! Highly recommend!

Very overrun by bros but the price is right. 3 stars cuz there have been way to many people up in this place for me to feel comfortable enough to workout during pandemic. I do my lifts in less than 30 min and GTFO.The free personal training session that came with membership was very helpful and the machine that tells you your body composition was dope.Another problem right now is lockers are unavailable and there’s literally no where safe to put your jacket/clothes except your car. Might be nice if they made as handful of lockers available. There are however tiny phone lockers.

Gym Manager Chelsea P is really nice and understandable. I have an issue with my membership and I told her my problem and she handled it well. She really understand your concerns and help to the best of her. Thank you so much for helping me. As far as the gym, it is very clean, hand sanitizers, sprays every where. gym equipment have good selections too.

I Felt like my fiancé and I have been taken advantage of to get the most money out of us during covid. We froze our membership in July20 because we didn’t feel safe going. The representative did not tell us that it was a 5 month freeze and they would reinstate our full monthly membership cost after that time. We never received a call from Crunch saying our account was live again and we were being charged monthly. Sent in paperwork to cancel our membership on January 12th and they are demanding payment for February membership even though paperwork was processed January.Poor management and customer service. Beware!

Very clean facility, The staff is SUPER nice and helpful.Their COVID precautions are perfect and make me feel super safe while working out.

I recently joined Crunch after belonging to CAC and 24 Hour here in Boulder. The Crunch gym equipment is great, and the employees seem kind and courteous. The customer service has been really good, Jax and Cassie were very helpful.

They were completely unreasonable with both my son and daughter, in separate interactions. It does not seem that their practices towards their customers are professional.

This facility need to be shut down, unfortunately a negative star review isn’t a option here. One star is to much for this establishment. I have been charged just under one thousand dollars without my authorization due to management not canceling my membership three months after I actually canceling it. When I called and spoke to Nate he told me that they might be able to refund me $320.00 of the $936.00 I was charged. We don’t do refunds he says. We can definitely get you back into the guy and give a credit and some free PT. I don’t want anything to do with your gym. I left 3 months before my bank account got hit with all these charges, even my trainer left because or terrible management and extreme communication problems, as in nonexistent! Don’t be like me and have to get lawyers involved. AVOID THIS PLACE AT ALL COSTS!!!

I talked to the manager in training and she lacks majorly in communication skills. Im shocked shes a manager. The manager in training was extremely rude and arrogant. I believe her name was Emma.

New, clean, equipment. a few good looking girls. Very affordable plans. Pleasant, friendly staff. Better than old 24hr fitness. Come over to CRUNCH!

Zero stars. Rip off. Horrible experience.

Same as Shannon below. The gym is trying to charge me for months of membership... when I have never even stepped foot into the building. They also will not return my calls or emails about getting refunded. The charges were going to an old credit card, so I have racked up $150 of debt which they said are going to collections. No communication until last week they sent an email saying im overdue

This was my first visit, part of a 7 day trial. Theyre is SO MUCH equipment here!! The staff are doing a great job keeping things clean, safe, and supporting social distancing. Dont have my mind made up yet about joining, but I was very pleased with my first visit.

This place has been so unhelpful given the Covid19 situation and the fact that I have never been able to use their gym and Ive been charged a lot of money that they refuse to refund with no clear information as to their policies and if I can suspend my membership. I understand it was a bad time to open a franchise but I would definitely not recommend them and will gladly find a different gym when the situation is over.

Good staff, good equipment, brand new. I came in for the first time today and all staff I came in contact with offered to show me around and offered assistance. So far love it here! Super excited to have a fairly priced gym here in Boulder!

I joined Crunch with the $1 sign up fee and free first month. I went early (6am). Their music was quite loud, and not music I enjoy listening to. So, even with ear buds to hear my own music, it was drowned out so I couldnt enjoy it. Also, I found that the treadmills do not have their own TVs. There is a row of TVs hung from the ceiling in front of the equipment. During the winter, I do a lot of treadmill running, and I enjoy watching my programs. They said that the staff had to change the channel for you of any of the multiple TVs, and I tend to bounce between different programs any time there is a commercial, so that wouldnt really work at all for me. If those two things arent important to you, you may like it. The club itself was clealn, lots of machines and a special room for classes. It just didnt meet my requirements in a health club, so I went ahead and cancelled my membership, only to find out that I was charged an extra month since there is a required 30 day notice. So even though there was one month free and a $1 sign up fee, I was still billed $31.25. Needless to say, Im not happy. I feel like that was a bait and switch.

Very unprofessional management makes it next to impossible to cancel a membership.

Great value, plenty of space, quality Nautilus equipment and always clean. Peak times will always be busy, but its open 24/7 so easy to find a slot that is less busy. No hard push for PT, but its available if youre interested. Compared to CAC which charges $110-130/mo for outdated cramped facilities, this place is a dream.

I’ve had very limited interaction with this establishment, but what interaction I have had has been incredibly unprofessional. I went in for an interview on July 11th. After the interview, I was told I was hired. The training manager even gave me all the hiring paperwork to fill out and return before we started the on boarding process. Well that’s pretty much the last I’ve heard from anyone... I went by the gym, handed them my paperwork, and they sent me on my way. I got confirmation that the hiring manager received my paperwork, and that was it. I’ve sent more messages than I would have liked, all of which were ignored. The lack of communication from the staff has been unbelievable.

Love this gym! Membership includes tanning and red light therapy. Cheaper than a membership for just tanning At The Beach. I just wish they had a location in Broomfield but its still worth the drive.

0 communication about restrictions. members waiting outside while crunch offers incentives for new members to join.

Like others have discussed, terrible customer service with COVID and cancelling memberships. Very disappointing that they would charge an annual fee when I had never been in the gym and called to cancel after being charged without any warning.

10am yoga with Laura was amazing! Thank you!

Not a great experience signed up before covid hit and it opened never stepped foot in the building got nailed for 3 months. I had to take a pay cut at work cant even afford what I got nailed.

Its the guest gym Ive been to where I dont actually feel incredibly inferior and terrified to do things on my own. The personal training staff are wonderful people and I really enjoy how many different zones there are and the amount of machines (doubles of EVERYTHING :D)

PROS: The gym has great equipment.CONS: To the gyms “contract/policy” they have no ability to cancel a membership on a specific day with any form of refund. IE scammers by saying you pay this much, but do not tell you that you’ll be paying a large amount later. It’s only in writing in there 24 page long agreement and trust me, they are NOT willing to help you on it. Through and through this gym is corporate, they are only in it for themselves making money and does not care about their clientele. They would rather come up to you complaining about your mask falling midway day during an exercise than come up to you telling you you’re doing a good job. Their “trainers” are NOT certified while training clients, but claiming they are. It’s not required in the state of Colorado to be, but claiming your trainers are is false marketing.

Great place to work out. Lockers are open again too, which is nice.

Clean, friendly staff and good membership... Everyone is respectful of the environment and keeping things good for everyone working out

This is a great gym! I used to go to the Boulder 24 Hour Fitness and I had terrible experiences there. At Crunch, for 1/4 the cost, I get better equipment, more knowledgeable trainers, and a gym that is actually well thought out for athletes and bodybuilding. Crunch has cutting-edge equipment (glute busters!) alongside the classics (bench, squat, whatever floats ur boat). At 24-hour, I felt like the gym was designed by a flabby businessman trying to sell memberships and squeeze every last cent out of the community. At Crunch, I feel like the gym was designed by athletes and people who actually know how to lift weights. I hope this place puts 24-hour out of business.

Great gym, great equipment and great people.

Great facility with anything you’d need as a gym goer. Very friendly staff, too!

Their equipment is in excellent condition, and they have many options available, but it is often overcrowded, and their staff seems hellbent on selling you the most expensive package possible.

Place has a lot going for it. Theres something for everyone: free weights, machines, CrossFit area, all kinds of cardio, recovery stations, group classes, etc. Would definitely recommend checking out.

I forgot to cancel my membership before I moved away. They literally made me mail them a letter to cancel it. I honestly thought about cancelling my credit card instead.

Great gym!

Cancelation issues

No communication between staff. I had to call not one but twice to cancel my membership and then was charged for dates after. This place sucks.

Love the gym so far! It’s only been open for a couple of days, but it is super clean and all of the staff are helpful and kind.

Clean facility and great customer service!

Great gym with close proximity of CU students housing.

I really like the gym. It can get really crowded now that students are back.

Friendly atmosphere, clean, abundance of equipment for every type of athlete.

Nice place

Awful staff and management. I also fat charged $160 after not going for 3 months bacause they wanted to change me an annual fee for missing a month of payments.

Clean equipment and friendly and helpful staff !!

Amazing staffs and fresh and new!

Just an awesome place, no questions asked.

Signed up for the presale back in January, couldnt go once they opened because of covid and no longer live in the area. Crunch is still trying to charge me for this membership even though I have never set foot in the door! Stick to at home gyms...

Great equipment and friendly staff!

The equipment there was some weird off-brand. Also, get ready for a battle if you try to cancel your membership.

Pretty crowded for a Thursday 3pm. Alot of machines and plenty of squat racks

Very Crunchy, fixed the Hydros today.

This is a brand new facility, and everyone here is friendly and nice enough. Masks are 100% needed in the building though which is a plus for mine and everyone elses safety.

Weird, unsanitary, and creepy

Well maintained and pretty clean!

Someone from here put a flyer on my truck while it was in a private parking lot with a sign that says No posting flyers on vehicles.

Amazing staff!

Very good and fun time passes very quickly