Huge storage facility. Better prices than all the other places I called. They actually have the AC on here! Only thing I dont like is if you need assistance there is only 1 person in the office so be prepared to wait a very long time. We waited right at an hour while the employee helped 1 customer get a new storage unit!?

Sarah was fantastic. Great personality. She waited for us to arrive as we knew it was close to closing time. We truly are thankful for her help.

Bravo Sarah! Sarah the manager on duty was caring helping me settle in with my furniture she took her time showing me the facilities answered all of my questions. I recommend this particular location having Sarah at the helm. She is certainly an asset for Public Storage.

SarahRocs. SuperDuper AwwwesomeGreat Experience

Sarah was a great help from start to finish with everything. Great customer service and will definitely recommend the public storage in Bonita Springs!

Sarah was very friendly and helped me pick the perfect space for my trailer at a great rate.Thank you so much for all your great help Sarah

Sarah was the whole reason we used this place. It’s far from home but her attention and care told us this was the place for our storage. We feel confident our stuff is in good hands. Thank you Sarah!!!

The staff was super helpful, especially Sarah, she went above and beyond to assist us as we transitioned out of our unit. WE actually kept Public Storage as our spot to store things in Tampa due to the great service received at 25841(Bonita Springs). Thanks for all you do.

Sarah was very organized and courteous. She showed me to my unit made sure I understood how to access everything and made the paperwork quick and painless.

We moved here from Illinois in September, we rented a large Unit on-line and it was so effortless. When we arrived the people in the Office were very helpful. We have since downsized our unit and the process was so easy. We did have issues with the lock we bought, and Daniel took very good care of us with replacing the lock and making sure that it worked correctly. He was very friendly and went out of his way to make sure we were happy with the way he took care of us. His manager Sarah was also very helpful whenever we had a question or a concern.

We were pleasantly surprised when we visited the public storage facility for the first time. It is spotless, well-managed and very reasonable! Daniel and Sarah are super friendly and helpful!

My experience with Sarah was a pleasure and she was so courteous it made me feel right at home:) Jeanelle was also a delight to work with. I feel alot better about leaving my boat there after meeting Sarah and her coworkers. Keep up the great work guys!

When you go there ask for Sarah ..... she is amazing and she truly has great customer service skills and with out her help I wouldn’t have been able to get my problem solved as swiftly as I did .

Sarah was amazing and helped me get a unit while it was pouring down rain. Great service

Wonderful very courteous and informative. Appreciated all of her help.

Sarah is courteous and helped a difficult situation. Great customer service

Everything was fine and worked as expected. Only issue I have is no prorating on rental. No matter what day of the month you rent, you pay for whole month. No matter what day of the month you vacate the unit you still pay for whole month

Sarah was friendly and considerate! Definitely the BEST place to go for self storage!

It is the first time that I rent a storage room and Pail and Sarah are very kind, everything made me very easy, I am very happy

I needed a space for my trailer and Sarah made the process really easy. Friendly and clean!!

Sara helped me get the exact type of unit I needed for vehicle storage. She stayed on the line with me to make sure I filed the necessary forms correctly on line. I highly recommend their service to anyone needing storage in Bonita Springs.

Brittany was awesome! Great customer service.

I am very pleased with Public Storage. The management has been extremely helpful with determining my needs, the checkin process and with following up to make sure my move-in went well. Highly recommend!

There are soooo many storage companies popping up EVERYWHERE these days - especially in the Naples area. It is so hard to know if you are making a good choice, especially when you are deciding where to store important family items that are personally meaningful to you. I was staying in a temporary rental while waiting for my home to become available, and I happened to find this location and read all the good reviews on Google. I am so glad I found this place - Sarah is the best, an absolutely gem! It is nice when you have someone who always goes the extra mile to make sure you have what you need, and who really cares! Sarah is a real pro!

The staff is beyond helpful, you can tell Sarah truly wants to help everyone that comes through the door. Amazing experience

Tim was a phenomenal well trained employee. Top notch 5 star worthy in training young man. Keep rising HI Tim.V/RAll Around Moving

Both the women there were very helpful and respectful through the process. Would highly recommend.

Lucky to have this Public Storage!! Sara is always helpful and super friendly!! Its clean and neat!! I always feel safe going there!!

Sarah helped me get a great unit and open the gate with my phone!

Its your typical storage unit with one exception. The young lady that works in the office was the most rude individual Ive dealt with in a long time. So rude in fact, that I moved my belongings to another storage company five miles further from my house. I know companies are desperate for workers, but I wouldnt hire her if she was the only person willing to work there. Shell put you out of business.

I want to take a minute to express the outstanding customer service and experience that I have with Public Storage. Great company and the staff specially Sarah. I had an issue that needed evaluation and she took her time to explained to me and was very helpful and very caring. What a great employee and wish her the best. I will be back to rent another unit before the end of the month. Thanks!

Visiting from MI and needed a place to store my boat. On-line rental was effortless, had a small issue with my unit but Sarah was there to help. True professional and followed up with me the next day. Would highly recommend.

Excellent service. Returned to add to our storage needs. Glad we could get help solving our storage needs.

Years of loyalty and they refuse to repair insulation and damaged ceiling above my unit. Looking for another facility.

Great place very secure. Staff is very helpful. Left my unit unlocked and immediately they contacted me and helped out while I was out of town. Thanks Sarah!

Tregua helped me access my unit using my phone and is so friendly!

Tim and everyone else in the office were extremely helpful. Perfect solution to our storage needs.

Rates are now more than double what they were two years ago. Im looking for a less expensive place.

Daniel was a pleasant and courteous employee who aided me when my key wouldn’t fit my lock. Filled out paperwork to remove and get new lock. Went home and found key and returned and it worked. No problem as Daniel issued credit and gave me a bandaid for cut finger. My Christmas tree is finally in storage! Thanks Daniel you are an asset to Public Sorage

Great storage facility. The staff is very helpful and friendly. Sarah showed us the routine and answered all our questions.

Love Public Storage! Daniel was great, went above & beyond to assist us on our storage unit. Thank you!

Sarah is friendly and helped me open the gate using the Public Storage App!

Sarah was very informative about what size storages I need and about pricing and place meant of my items. They even had a chart to show you how each size unit would fit your items. She showed me all the great items they had for storage like damp check and insurance. “Only 15$ a month for $5grand”. I’ll definitely be storing here soon.

The desk lady is helpful and nice.!

Checked in to my new storage unit this morning and I could not be more happy! The manager, Sarah, was extremely helpful and made the check in process quick and smooth. The property is very clean, neat, and organized. Very please that we selected this location. Thank you!

Sarah, and Daniel are wonderful. I am very pleased with how professional they were.I would recommend this Public Storage to anyone and everyone.

Excellent service by Sarah to call when she noticed my account change from autopay to non autopay which was a mistake on my part. I appreciated the help!

Sarah did a great job!

We’ve been going to Public Storage for many years, and Sarah, the property manager, has been always friendly, professional and extraordinarily helpful — especially when we had a problem with the bank’s automatic payments, which took months to figure out.I highly recommend this business should you need a storage unit. 👏

Sarah and Daniel were a pleasure to work with. They were helpful and receptive to our questions and move in.

I would highly recommend this facility, the staff was extremely helpful and friendly, and the facilities were very clean, and the moving carts were in excellent condition which made moving our stuff in and out very easy.

Signed up for a storage unit yesterday and Sarah was very informative and helpful. She explained everything and was very friendly.

Sarah and Booker awesome experience!

Sarah is extremely helpful, knowledgeable, and accommodating! She sold me on Public Storage!

Sarah was amazing! Had all the answers and very friendly!!

Sarah and Shelby are awesome! Hard work and determination, clean space, always helpful and smiling! Give this place a go for safe storage at a great price! Visited 9/24/2020

The Public Storage in Bonita Springs, Florida is excellent. I stored my furniture there in one of their climate-controlled spaces for a year and a half. The staff was professional and friendly and the building was well cared for. I never saw evidence of any mice or insects in my space, and the building was always clean and cool. It was exactly what I needed and I recommend them highly.

Sarah is a top notch employee. She handled all of my storage needs in a very professional manner. I would recommend this facility solely on Sarahs performance

Trace and Sarah were awesome.Great team at a great facilty

Vacated my unit today. Sarah was pleasant and helpful during the entire process. This is a nice facility with nice people.Highly recommend!

I got today my storage. Super kind and professional help by Sarah. Easy process and great explanation of the system. I could give six stars to her!

Trinity was so helpful and very pleasant to work with!

First time Ive ever needed to store something. I learned Public Storage is fair and professional. Thank You Sarah.

Rented a parking space today. Facility looks very good. The desk person was extremely helpful and professional.

This particular Public Storage has housed my belongings for some time.They have always kept everything clean and orderly, always a friendly face and willingness to help.If youre in the Bonita Springs FL area, I strongly recommend this as a great Storage facility! And, a great place to purchase moving supplies!

Sarah is really great to work with!

Sarah is awesome!!! Very helpful at getting everything set up!

Very helpful, friendly and knowledgeable.

This place is always so clean and well managed! Sarah helped me this morning and made my check in process smooth and quick. Thank you!

Sarah was wonderful and very professional to work with. The facility was clean and the staff was great and courteous. Thanks

Sarah, was just amazing extremely helpful with explaining every detail. What an excellent employee.

I like to personally thank and show recognition to Miss katlyn & miss sarah at the bonita property, they went out of their way to view my monthly rate, after a discussion with supervisor, they notified me of a new lower monthly rate, both were very polite with a positive attitude. Showing interest & keeping customer satisfaction at a high. Thank you so much

Love the manager. She is always great to deal with. Very helpful. We have one unit we rent now, had rented another prior from them and easy transfer. AAA+++

Over the years I have utilized a variety of different storage facilities to varying degrees of amenable service. Because of this I felt compelled to write a brief review. The services provided have been absolutely superb. Not only because the building is kept secure, clean and climate controlled with readily available carts and elevator access but because of representatives like Adria who demonstrate that their customer service and attention to the needs of their renters is paramount. If you are looking for a place to store your things I do not hesitate in recommending this business to anyone I know.Cant thank you enough!

Sarah was very friendly and helpful

Very positive experience!!!

This a terrific storage facility. Excellent pricing, clean, secure, and a convenient location. TThe best part of my rental experience was the on site manager, Adria. She was courteous informed and helpful. The BEST! You are fortunate to have her represent your company!

Friendly service, great prices, place is nice and secure :)

Sarah called me back after I had left a message concerning the gate code. She was very professional and courteous.

If you are storing something in the area come here! Access is easy. The storage areas are clean and air conditioned. Adria is the face of the place. She has helped us in so many ways from clearly explaining things to making sure she was here to answer any questions !

Great location, GREAT service and clean.Thank you Rachel for being so helpful, I rented many storage units in a few states but it has never been easier that this....and even better, best price in town!

Great experience - need a storage unit ASAP - Mike was wonderful showing us what we could get. All details laid out perfectly. We will be putting our items in this unit until we find another home to purchase. Thank you for the clean unit at a great price!!!

Weve rented a storage unit for over a year at this Public Storage location, and our experience with the office staff has always been pleasant and helpful. Also, the hallways around our indoor unit are always clean and well lit.

Adria is so great to work with! Always professional and offering to assist. I have just moved up to a bigger storage unit and they have just upgraded the push button gate system. I like the location and its never busy. Great experience so far. Thanks guys!

The staff is very friendly and helpful.

Have had a great experience here. Sarah was super helpful!

Sarah was great! Friendly service - very accommodating.

We have a unit and recently added a rental space outside. We have never had an issue until recently. They charged me twice for my monthly rental which should have been easy to fix. I called the 800# and spoke to two extremely rude and condescending people. One hung up on me and the other transferred my call to someone else. No one could help me! This is customer service!! They had little knowledge which is what customer service is all about. Then both said that it was my fault and that I should call my bank!! My fault?? I certainly did not want to be double billed!! So I went to my bank and filed a dispute.After all this I went by the location to change my method of payment. And there was Adria, my life saver! I should have come in to see her first. She handle my situation quickly, pleasantly, and with knowledge. She knew exactly what to do. And on top of that she found me a cheaper outside space. She is a gem. She deserves a substantial raise!! Adria saved the day. Without her knowledge and excellent customer service I was prepared to move on. She should be promoted to Training Manager for your corporate staff!! They certainly need some serious retraining!!

The staff at the Public Storage facility (and Adria in particular) are one of the most accommodating teams of professionals with whom I have had the pleasure to do business. In addition to the excellent customer service, the location is very convenient, literally a minute off of State Road 41, and the rates are extremely competitive for the area.

Rachel did a great job in helping us navigate through our storage options. Her personal tour of the facility made us feel confident that we were entrusting our personal items to the right facility. We would highly recommend this Public Storage for those with a need

Very conscientious, helpful and thorough.

This Public Storage location is the best I have seen anywhere.Adria is so pleasant, efficient and smart I told her If I was an undercover boss I would give you a raise.Public Storage is fortunate to have her as the Face of the business.

I am moving from Kentucky to Florida and Ronnie made the moving experience so much easier for us! We had searched around for a few different storage places and public storage blows everyone else out of the water price wise. Ronnie absolutely knows what she is talking about and very accommodating. The process was fast and professional. And the facility is super nice and clean and very accessible. Thank you guys so much for such a great experience = ]

I honestly wish I could rate negative 5 stars. After a life time of using quite a few storage facilities with great customer service this place and a few of the people who work here did a number on mine and my families emotional state of mind. Refugees of hurricane Irma in Naples we lost everything including our home resulting in us storing our only belongings in this public storage location. Not only did we lose our home but we also lost our jobs shortly after and were borderline homeless. We got behind on our payment by only a few days the first time when they declined our payment and no explanation as to why. We asked them for a few days to fix it because our bank was turned into the negative and they said there was nothing they would do and slapped on a $50 late charge. By the time we were caught back up and ready to pay it our bill was almost 4 times higher and they threatened to sell our things at auction didnt care to help or fix anything. Made us pay for a new lock 3 different times when they cut ours off. Now we are moved out and finally free after a year of really terrible customer service and getting ripped off every chance they could. I understand this is a business but the lack of compassion and customer service is very astounding and I do wonder how the management sleeps at night with the way they treat their customers. I want to warn anyone to not use this location. Please go anywhere else! Its better to pay a little more money than deal with these scam artists.

Professional and friendly. Sarah was very nice and helpful!!

Princess is Awesome. Such a pleasure to work with. Have a Blessed Day.

PS employees Sarah T & Mike were well organized, polite, and professional. They helped us select the best unit for our needs, taught us how to use the gate codes, and the best way to move within the storage area. It was a very good experience.

Princess Aisya, who was the sales agent at the desk when we checked in was very pleasant and knowledgeable. She answered all our questions and gave us a tour of the facility. She is a great asset to your company and I highly compliment her for her professionalism.

Working with the manager Adria was a great experience. She will go out of her way to make sure you get the best unit for your needs and price. Great size units for a great price. This was a very good experience for us, making a move from another company to Public storage.

The storage facility is a good facility Sonya was great help and she helped us move in and out without any problems.As a owner of marvins moving and delivery. it was a great help working with them I would recommend this facility to anyone.