Eventually found what I needed, passed by what seemed like a dozen or so staff members without being approached and asked the simple question is there something I can help you find? Fortunately, the water softener pellets I needed were right next to the checkout, and I coincidentally found them, through no help of the staff on site. My experience aside, I netted getting what I needed, but as a retail store manager, I find this utter lack of customer service to be disturbing and does not reflect well on the company as a whole.

Got everything I needed and happy 11% rebate 😊

Facilities were clean, we loved shopping around and dreaming if what we would buy to update our current home. People were also helpful throughout the store

Absolute trash customer serviceVan rental people can’t do simple math and charged me twice what it was supposed to be, lumber people didn’t have my order ready or know anything about lumber and gave me wrong item several times. Poorly run would not recommend.

Customer care for picup in the back one of the best in any menards so far 👌

Brian who is the manager of the store is horrible!I purchased 65 boxes of hardwood flooring that costed almost $9000 and I was advised from the flooring person down at the store to purchase 10% more just in case which I did, I asked him what if I have extra boxes at the end of the project since this is a special there is 25% restocking fees, he said don’t worry just bring them back and the manager will waive it.That is exactly what happened and when I went to the store Brian refused to waive the restocking fee even after I explained the situation and I even asked for store credit as I was going to using towards another purchase and he refused it!!I went to another branch and they did it for me.When a customer spends that much money and even more that should not be the care I get back, I spent $9000 on flirting and he was trying to charge me $50 restocking fee and take the boxes back..That’s ridiculous!!!

Always very helpful and great selection Equipment and accessories.

This store has always been a favorite of mine. Ive been away for years, but nothing has changed in that respect. The staff is as helpful as before, the store is clean and well stocked. Its a pleasure to shop in this store.

This menards is huge! Martha at checkout was one of happiest and nicest cashiers Ive ever run into. She also gave me a oversized bag which Ive never knew menards had, and I go to menards allot. The guys in the kitchen remodeling area are also good. They helped me quickly and easily order a set of cabinets.

Purchase a stove and microwave was told when purchase they would install and take old appliances away.. wasnt aware that the stove didnt come with a cord movers got here to tell me they dont install.. very very disappointed when I purchased stove you would have thought the sales person would have told me...

Expensive but I found a lot better quality merchandise than other places. Clean, organized. The only reason I didn’t give them five stars is because it was my first time here. I will give them five stars no problem if they keep the same level and quality and my visit is as good as this one.

Just found out that the owner (John Menard) is a friend and supporter of Donald Chump. He has violated labor laws and environmental laws. I will no longer support this establishment. This man is disgusting. My money will be spent elsewhere and Ill be spreading the word.

Ugh, great selection of lumber if you can find it, or someone to help you do so.

I recently got a grill (the 2 in 1 wood pellet smoker and gas pit boss) as a gift. Since they were out of stock, we bought the floor model. The grill worked great but was missing a few parts. I reached out to the store and spoke with (Mike) the manager in that department. He took the time and effort to send out emails and contacted me the next morning with a status update. All missing parts are now on their way! Good costumer service is hard to find these days. As Im also in the industry and appreciate postive feedback, I hope this review goes noticed in your company! Thank you, Mike!

Try to pass off a old dented machine iff as a new one. Them I complained and got the most ghetto response ever. Just dont bother. LOWES is so much better. Unless you like the ghetto service.

Clean, well stocked store. Friendly staff. L rules are followed. Its a nice, big store. A LOT to see and purchase here.Great job Menards!

I love Menards! What other home improvement place can I get all my fixing needs and then turn around to get a funfetti cake mix that will blow my mind. Amazing and don’t get me started on the 11% rebates on everything. You get HOOKED to this place

I hit a home run today. Needed a whole laundry list of items to finish a project they had everything in stock including a molding that matched an existing vanity cabinet .Sometimes things worked out well today they did.

As others have mentioned, Menards is definitely the sort of place you just show up at without knowing what you need until you get inside. There is such a wide selection of everything. They have lumber, lighting, household goods, etc. Theres also a ton of staff members which is nice because youll probably get lost the first few times you come here EVEN with the nicely labeled aisles.

I had a wonderful experience redoing my kitchen with this Menards. Marione was especially helpful. He helped me with my design, and all the details that went into it. I found everything I wanted and my kitchen looks amazing.

Nice clean and friendly staff

Always have what I need

A very good place for home improvement needs as well as buying things for the house. They are understaffed but the staff in place is very helpful. They have everything a homeowner needs for almost every situation. I love the Menards lawn care products because it works just as good as the name brand products, but its much cheaper. I only thing I dont like is the rebate program because you get a store credit instead of check in the mail.

Over all pretty good, retuned something line was out the door on person behind counter

It is great place economical place for great variety buying seasonal flowers and vegetable plants

Great place! I wish they had just a few more people on the floor. The ones you find are always knowledgeable and direct(or walk you[awesome personal touch]) right to whatever youre looking for!

They have the cleaning supplies at good affordable prices. Have to go get some buckets and carpet cleaner soon.I want to thank them for letting me sit while I was killing time waiting for the bus with a snow storm outside ❄

Very good, hot and fresh

Low prices on large assortment oftools, hardware, landscaping,lumber, building supplies, ceilingfans, lighting devices, sundries,food, coffee, tea, beverage mixes.candy. Outdoor lumber yard. Assorted standard sizes ofrechargeable batteries.

Great store, clean bathrooms.

I like Menards because its close ti my house. I can get all the gardening tools and supplies I need for my garden at home. Get all the dog treats, bird food and costs me only $5 for a huge big bag of cedar chips for my hamster cages and lasts me for over 6 months about. Plus you can get even some good grocery stuff there and hygiene things. Its becoming almost a all in one shopping place for me.

Much cheaper than Home Depot for renting a jackhammer

EASY TO FIND THINGS WORKERS ARE HELPFUL AND NICE

I love my 💐 from there great deals on veggie plants

For tile I avoid this place. Floor and decor is my go-to. Nice cabinets tho.

I visited Menards to buy several things including landscape bags. In the past, I never had any issues with these bags; however, I was very dissappointed with my recent purchase as all of these bags were failing at their seams. I even had to tape many of these back together so they could be taken away by my disposal company.

Usually love Menards, but we went there for some Christmas decor and pretty much they are out. Normally they have a huge display. Not this year. Dont waste your time.

I like this Menards people are usually friendly and helpful

Very friendly, helpful and courteous

I really love shopping at Menards. The stores and the aisles are always so clean and well organized. Their whole atmosphere makes it easy for you to enjoy your shopping experience at Menards.

Visit this place regularly since its right down the street.Nothing to complain about here. Always clean, well-stocked, friendly and helpful staff. Menards in general is priced pretty competitively.I appreciate that most of the staff are pretty responsible with wearing their masks, though theres still the handful who insist on keeping their noses out...

When they give you the store rebates, why dont they just send you gift cards?

Ordered slide closet doors from this store 4 months ago and didnt get it. All the time when we came to the store, department manager predicted that he sent email to vendor and every visit was same story. For answers when our doors will be ready we had only one answer We dont know, I will email to vendor for question about previous email they said I dont know, other manager sent itWhen we asked about refund, department manager said that they will charge us 20%Finally, we went to castumer service and get our money back.We spent over 4 months waiting for our doors, we could not continue remodeling at home because we ordered 3 sets of doors to 3 rooms.Disgusting department work

Always love the variety of items and the quick service

They have a huge variety of plants

Today I had one of my worst experiences at menards (Bolingbrook) especially with the customer service the people are so rude and mean (the forklift guy named David) he is unprofessional and very little kindness maybe that will be my last time visiting this store.

Always a pleasant experience with the best items and pricing

Huge store. Very clean and organized. Really good sales. Very impressed with the lighting department. Wish they had better paint though.

Very good and inexpensive store.

A little bit of everything...

Service was great. The rep went the extra mile to search the merchandise in stock. He was able to give me some discounts which helped with pricing.

Great Building Materials department and staff!

I normally love this store easy to find stuff. But just cuz I dont have a face mask you cant you ring me up? My face has been covered by my tshirt the whole time why is it a big deal to scan my 2 things

Could not find what I was looking for

Helpful staff. Good selection and price. Able to get everything for a project in one stop

Do not like the new rebate forms are bigger got to use a big envelope I bought hundreds of small envelopes for the other ones what do I do with them now

Not a bad place to get what you need at reasonable prices. Always a go to.

Great selection, lots of staff willing to help, and competitive prices. They also have one of the best lumber yards in the area so its become a popular stop for me when doing big projects even though other hardware stores are closer to my home.

Great experience w/one of the store’s managers named Mark. Mistakes happen, but it really makes a difference when you’re taken care of like family. Everything was resolved in a super efficient & professional manner. Thank u

Was there on May 26, 2020 Joel, at the customer service counter is a perfect example of how the ideal customer-service experience should be. He was very polite and friendly. Wish the entire staff there would practice his courteous manners the same way. That is what we as customers look forward to.

Everything I needed was there

Extremely helpful and very courteous employees. A very nice experience for my Wife and I.

They have 11% going on now. Great deals.

Its inconvenient how they took all the drywall out the store and put it out back. They should have kept at leats a bundle inside for when you only need one or two sheets

They literally have EVERYTHING here. From chandeliers to patios, there just a wide variety of items to purchase. Nice friendly staff that helped me get exactly what I needed. The only problem was with the receipt machine, which was not working. 4 stars.

The floor assistant was very helpful and the checkout line was quick.

Ive been a Menards customer since 2013 (When I moved in the area. This WAS my go to place for anything hardware, home improvement, appliances and most automotive related. Today I came in to purchase a roll of carpet, asked an associate to cut me 19ft of carpet, he refused to help me, and insisted that I have to have a mask. I politely explained him that my medical condition prevents me from wearing one, I will respect the social distance but I am UNABLE to wear a mask, he called the manager. The manager was rude and kept interrupting, told me that this is a COMPANY POLICY, and since they are a private company, they make up the rules (which is not 100% correct), and stated that I either put a mask on, or I have to leave the store.Ive spent over 58k between my business and personal in the last 7 years, but today they lost me as a customer. Home Depot and Lowes are more understanding, and they will be getting my business from now on.

The employee were very helpful...

Great no contact checkout.

Much better than any of those other home improvement stores!

WILL NOT MAKE A REASONABLE PRICE MATCH!The local Better Business Bureau has given them a grade of F for failing to respond to consumer complaints, and I understand why.Price matching is up to the stores manager, according to policy. They WILL NOT match Woodcraft, even though the physical store is less than five miles away. At least, this store manager wont. I am a very frequent business customer at Menards and have been for ten years, and I have never asked for a price match before. I am very disappointed that Bolingbrook Menards chose to lose my business. I also will spend time making sure other people know that the manager at Bolingbrook Menards is unreasonable and that the price match policy is misleading, within any reasonable persons judgment.

Didnt have anything in stock,, worker was rude when askd for help..

One product sought after (lawn bags in this case), was not located as indicated on the store map, but other than this a quick and positive experience. All employees that I saw were masked (as well as most if not all customers).

The store is always clean people are very helpful and they always seem to have what I need

Elegant experience, large assortment of goods all excellent quality. Staff are upto the highest of quality and are just elegant people who raises the bar for others.

My first time in this store and my last this place is totally a joke I place an online order go next day to pick it up and none of my items were no where to be found people in the yard they don’t know what the heck they doing the only person the was helpful there was customer service named Anika she should be working as store manager she was very professional and got my refund in no time other than her this place is a circus. Very disappointed with this place.

Wow I was disappointed today. Building was full of employees and customers. I asked one person in blue pointed to the general direction. Was wrong direction found what I needed on my own. What happened to the employees to actually helped the customer. Did they not work on the weekend. Im sorry too many years for me not to be treated like I mattered. Luck for 3

Great store you cand find pretty much anything for a low price the store was huge clean and staff was friendly my only complaint is they had low inventory and hardly options available compared to other menards

Penny in electrical was extremely helpful with our lighting needs!

Nice and clean and everyone knew where everything was located. That made it very fast for me.

Great store good prices

Menards has very good prices and selection. It takes time to learn the rebates and the floor layout.

The sign outside the store says 11% OFF. During purchase I find out I have to go to another area of the store to get the Rebate Form. i could not get it at the cash register where I paid for it. Seven weeks after a full hip replacement it was not worth the trip on a $244.00 purchase .

Employees were Helpful and Friendly ! Water, gallons/ bottles no limits

They’re not set up properly to receive and fulfill Online Orders. It’s a really bad process that is also managed/operated by brand new employees who haven’t been properly trained yet.I recently placed an online order and I made sure to only order items that were listed as “In Stock”. I then received an email stating that all of my items were “ready for pick up”.FYI: Online Pick-Up order are located at the far back of the store near the docks leading to the outdoor lumber yard)Once I had arrived, I was the told that certain items were actually on “Back Order” and that I could either wait for them to receive another shipment or have the amounts credited back to me.I chose the “Credit” option, which can only be done by heading to the front of the store to go through the entire return process.

It,s was Great,

Checkouts needed help. Only 2 registers open, 1 had a price check or something, and there were 20 people in line waiting. Went and checked out in the garden center instead. There were a lot of employees stocking. They should have called some of them up to assist.

Wide choices to choose from

High quality, great offer, excelent place

Make sure the employer that is interviewing you tells in their response email where interviews are being held

Good deals at great prices and 11% off as if they are paying the taxes that you can spend on more great deals.

Very rude cashiers Express to me to cover my nose completely as she seen fit and kept explaining it to me even though my nose was covered I guess she doesnt understand what its like to have a beard and mustache. Home Depot here I come.

Great store

A whole lot easier to find an associate for help than what Home Depot provides. Better prices and more in stock items, also.

Fully stocked and great staff.

Great service good people to work with

This place is absolutely the best renovation store in the US . Selection and prices are awesome and unbeatable.

Like this place just wish staff was a little more knowledgeable with their department.

Its a nice place but like everything else for the love of everyones sanity Call and verify they have it. All the systems for inventory are regularly off count so ask if they have it and verify with them seeing it themselves. Its not their fault we are under this quarentine so give them a break.

Good place to shop for household items. Customer service was great.