I lived in the Symmes Townhomes in Fairfield OH for 1.5 years. An opportunity to rent a 3-bedroom house with fenced yard (I have a dog) became available, hence my moving from Symmes. All I can say is that if ever I had a problem or issue, Charter Properties Group was accessible and able to help in a more than satisfactory manner. One of the owners was instrumental with helping me with one small issue. Being an owner, in my eyes he seemed inaccessible; however, he took my call(s) and acted in a quick and forthright manner; my issue was resolved within a weeks time. If you choose to live in one of Charter Properties locations, know that if you have a problem, a solution is just a phone call away.