THE STAFF IS MY FAVORITE PART!THEY ARE SO HELPFUL AND FRIENDLY!Bloomington Walmart Automotive Express is a great place for all your automotive needs. Typically 28-60 vehicles are serviced daily, so sometimes it can be up to an hour wait time...However, it isnt even a problem considering you can shop while they work! Its also Inexpensive compared to most other places.

Do not go to these people for tires. I ordered my tires here and they shipped in quick, but after days of calling and one person saying their phone was broken I was finally told they dont take phone appointments and you have to come in. Well how am I supposed to come in to make an appointment if the whole issue is my car needs new tires? I cant drive it out there until I get the tires put on. Since no one ever answered, I requested to cancel my order. They canceled one tire and the other three are still waiting for cancel approval and its been days now since cancelation. Ive called and they lied to me and told me it would be taken care of by this morning at the latest, nothing has been done. Ive been through several hours of customer service and no one has helped. I just want my refund so I can buy tires elsewhere. Go somewhere else!!! Dont waste your time or money

Understaffed. Long lines and empty shelves. Employees are friendly, but scarce.

Called to ask about a service I thought they had… after asking if they had the service i got a rude response and then an instant hang up before I could ask any follow up questions. Don’t waste your time. Go to someone that cares

Tried for two days to get someone to answer the phone they don’t even answer the phone at the front desk. Then went in person six people in line, ridiculous customer service. Ended up leaving. Will never go back

They dont answer their phone at all.

Ridiculous wait time! Tried three days in a row and ended up needing to go somewhere else.

I would give them 0 stars of possible. This place is a joke. Incredibly rude customer service, staff that seems to do whatever they please. I will never do business with tire center and I will not recommend them!!!

I went here for an oil change last month. On my way to Walmart the low-pressure light came on. It was 6:30 am Im driving on an old road. When I arrive there is basically nothing left on my wheel! I got there before they open, but the staff let me in early because I had an emergency. The mechanic was super nice and helpful. I end up having to use my spare tire because the rim is damaged. For all the inspection he did on vehicle I was only charged for the oil change(about $20, I brought my own oil). The process took less than an hour, probably because I was the first customer. Ill go back to get my tire install soon as my new rim arrives.

This happened 10 days after i bought this tire. the person that worked on my vehicle cross threaded every one of them and they all snapped

When I called it took 28 minutes for them to pick up the phone.

An absolute nightmare. Just walk in and meet the staff and you will know why. Their appointments book is a star-wars spiral notebook where they write down your name in chicken scratch handwriting. Naturally, they lost my appointment info because of how disorganized it is. The staff does not even know what services they provide. I asked if they can do break pads and they had no idea. The prices of tires is what brought me there, but when I met the staff and saw how incompetent they are I was honestly shocked. I did not trust them to do even my tires. It would take a brave person to actually use this auto shop. It is not worth the cheaper price. Just go to one of the other shops in town and do not waste your time.

Very professional service

Made an appointment for Monday af 5pm on Saturday, walked in at a quarter to 5 and stood there waiting for a couple to check out all of their groceries (This cart was full to the brim) at the auto center desk and when I finally was helped it was 10 after, and I had to repeat 3 times that I had brought with me the new tire and the old rim but kept getting asked what make/model, color and tire size it was so they could try to sell me some new tire when i had a new one (same exact as the old one on the rim still), once this mess was over we were told that we would receive a call when it was finished so we went on to finish our other shopping. An hour and fifteen minutes go by and we havent heard anything so go up to the desk to ask how it was going. The man behind the counter just looks down and asks this one? and it had been sitting there and i hadnt been notified of it being completed. Just an all around mess with little communication and an incompetent staff. Will not be giving them my business again and will go to local tire shops with people who know how to do their jobs.

Came here today because my battery died. Was able to jump my car and get to Walmart 30min before close and after buying the battery was told they can’t change it tonight and to come back tomorrow. The manager stood behind the counter playing on his phone the entire time and never said a word. So I had to go back in to buy a wrench in order to change my own battery. Thank you for your exceptional service and to the amazing manager I can see why you were promoted.

This place is trash. Employee literally spaced out mid conversation then said he wasn’t paying attention. I walked out

Had made an appointment for tires by phone. When I arrived later in the week, the reservation was not in the computer. An employee, Kelley, offered to order the tires I needed and have them sent to the store;they would call when they arrived. I hadnt heard anything in roughly a week, so I called. The worker then told me they would have no way to check at that moment. So I called a few days later, and they stated they have no order for tires. The worker this time, told me they spoke to Kelley and he hadnt helped any customers order tires.Just horrible customer service.

Worst experience Ive ever had at a tire place. The staff were extremely slow, and acted as though it was a burden to them. Not to mention that they said it was going to take an hour, ended up a 2 an a 1/2 hour wait. If I could give no stars I would. I complained and was told they were going to put two people on it, which was a lie. Saved $10 but got the worst experience Ive ever had. Doyle was the counter attendant.

Customer service is awful. Wait was supposed to be an hour, ended up taking 2 1/2 hours. Employees in charge of changing oil have no sense of urgency. It’s an oil change, how hard can it be? Support the local auto businesses instead.

They had me checked in within 5 minutes. They said itd be about an hour, it ended up being done within 45 minutes. This was the week before Christmas and they were slammed, I was really impressed with their speed and efficiency.I had my oil and oil filter changed, my air filter changed, and a turn signal bulb replaced for under $75. Im impressed. Ive had good experiences with their tire services before but this was the first time I actually used them for other auto services, I will certainly be back.

Avoid. Customer service is horrible. I recommend the tire center in Bedford but the Bloomington tire center is just terrible.

Horrible customer service at this Tire and Lube! Most of the Employees have no idea whats going on, nor do they care. I bought a set of brand new tires for my car and one of them leaks air, and another tire has the wrong size stem! Paid $450 for the set and I was told there was nothing they could do about it when I went in the next day. Plus anytime Ive went in for an oil change Ive waited at the least an hour and a half. Every time. Never fails. Wont be back to this one even though I live in Bloomington!

Overall they do a pretty good job. But I had my oil changed there and told them that I would just shop around in the store. They evidently totally forgot to call me. I wound up going back there after about an hour and a half, and it had been done for quite a while.

I travel quite a bit in my car and worry about my tires for that reason. I have had a few nails in my tires over the years which has added to my concern. The check tire light came on in my car so I took my car in to have the tires checked. They checked the air and filled them and told me it was seasonal loss of air. I asked about the treads and they said they were fine. Three weeks later the check tire light came on again. I took the car in and expressed my concern and what I wanted checked. They once again filled the tires. I asked about the treads and they looked surprised and said they were fine. Two days later the check tire light came on. I took my car elsewhere and a nail was found in my tire.Bad work boys. You didnt check the one thing I asked you to check. I wont be back.

If you like to wait for several hours for poor costumer services then this is the place for you. After 2 hours they gave me my keys said nothing but when I got in my car the change oil warning came back on. I went in and asked why is it coming back on. The person went back to check with the service department... came back and said they tried but it came back on and they dont know how to turn them off. I asked why.. that is an important part of changing oil.. she went and got the manager who went out and did it ijn about 15 minutes... 2 hours 20 minutes total.

Great service and nice staff just took awhile due to them being so busy

Horrible cigarette smell coming from this area. I cant even get close to the auto section of the store without feeling sick from the smoke. This was not just one occasion, its every time I go! I stopped a lady who works back there to ask if they are smoking in the garage. Of course she said no. The smell goes into the hardware section and through the toys. Someone needs to fix this.

Well, despite my last terrible experience, I decided to give it another chance. Went in to have 3 of my tires replaced. I explained very, very clearly which three I needed replaced because my confidence in them was not high. Again, they said they would page me when my car was finished. Of course they did not so I had to eventually go wait in a very long, slow moving line with my groceries to ask. It was done so I paid my bill and went out to my car only to realize they only changed 2 tires instead of three. Turns out they had only charged me for two, but there were so many other charges they did not tell me about I thought the total they gave me made sense for 3. So they said theyd pull me back in and get the third tire done ahead of the line and it would take 20 minutes tops. I then watched them pull my car in, and then two more cars and they proceeded to work on the other two cars ahead of mine. So I waited with all of my cold groceries for about 35 minutes. As if this wasnt enough after I got home my husband realized they put one of the back tires on incorrectly. Luckily we had the tools to fix it at home. These people are beyond incompetent. They are so horrible at their jobs that they will wind up hurting someone. Never, never bring your car here for anything.

This is a terrible place. Brought my car in for a simple oil change. They said 45- 1 hr wait. Im still here 2 hours later. The cashier, Mark may be the most incompetent sales person Ive encountered in any business. He obviously has no idea what hes doing. They seem understaffed. Sad.

I wish there was an option for 0 stars. Ive never had such a horrible first time experience at a Walmart Auto Center. My car oil change took a little bit over 2hrs, the associates were arguing with one another, there was a new employee who was working with me and other clients who knew nothing that was asked of her and there wasnt anyone else to help her. The Auto Center manager didnt do much to ameliorate the annoyance coming from most of the customers. I will never return to this location ever again.

Great place to stop and get what ever u need.Lawn Garden Tires Change Oil Fishing Campimg Bait Tools Drills Clothes Movies Food Candles

Avoid at all costs. Go literally anywhere else in town. Hell, drive to the Bedford Walmart. Just don’t go here.You’ll wait hours for anything. Chances are they’ll be out of whatever you need. Meanwhile hordes of employees will stand around arguing, wandering around aimlessly, staring off into space — doing anything but helping you. I literally don’t know if I’ve ever gone anywhere and received this level of poor service combined with no one — including the manager — caring about anything at all.

The price for a tire was cheap enough but, the add-ons (balancing, valve stem, etcetera) were too high to get a five star rating. Service was reasonably quick.

Went for oil change....gave them all the car info, they said it would be a hour so after waiting over a hour they tell me that they couldnt change my oil because they didnt have the filter. Why in the hell didnt they check and tell me so I wasnt wasting my damn time.

If you dont mind waiting all day to have something worked on, then it not even being done right then this is the place to go. Save yourself the money and headache and go elsewhere. They are all lazy and incompetent in the bloomington auto center.

These guys do a great job, and I can shop while I wait.

If i could, id give them 0 stars. Went for the 1st time for a simple tire mount and balance. Before handing my keys i had asked how long it would be. I was told 45 min.. It was OVER 3 hours... I kept being told id be next but then i would see a car go before mine. I was late picking up my kids from school. Customer service sucked! Werent friendly at all and seem like they knew little to nothing about what was going on. I asked them specifically to balance all my tires and they only did two! The customer in front of me came in with his own tires and set them by the cashier. Came back upset because he was missing one and the clerk couldnt tell him where it went. The mechanic came out and just got a new tire off the rack.. Obviously realizing they were in the wrong. Made me nervous of them losing my new 300 tires which brand they didnt even carry! I would not recommend this as a tire service. They are the worst at service and caring for the customer. Spend the little extra to save urself time and aggravation!!! P.s. some employees need to shower.. If i can smell you over the counter... Thats a problem!

Good service, good price, just wish they had a better call service when your car is done servicing

Very slow service. Wont take a flat tire off of a trailer. Very inconvenient and dont understand. Any tire company has no problem with taking a tire off of a trailer.

Took 2 hours to get a tire plugged that had been purchased from Wal-Mart and was under road hazard waranty. Also once completed the service department now say its policy to drive the customers car to torque the lugnuts, so he went flying around the back of the building to do a figure 8 in the rear lot. Left my car completely unlocked when he parked it in the parking lot. And when I brought all this to the attention of managment I was told to leave for raising my voice because of the way my car was being driven by a walmart associate.

Very very nice place to get an oil change employees are awesome with people very friendly very courteous great price

They people are the most unprofessional and uneducated I have ever met at a car care place. They are rude and careless. I will never go back. If i could give a zero i would. I will never forget who badly I was treated.

Poor service, took way too long to do a simple oil and tire change, and couldnt even complete that correctly. Claimed they called when vehicle was done - phone was on loud all evening with full signal and not a single call from them. Had to go back the next day to pick vehicle up and they had lost the keys - some BS story about the keys were taken to the service desk, however SD people had no clue where they were kept. Needed 4 new tires put on, but they claimed the 4th one could not be removed because of a stuck lug nut, however another place in town gladly took care of it without fuss. Wal-Mart claims its due to their liability should something break, but then they go and lose the keys and it takes half a dozen clueless workers to finally track them down when they should NEVER have been taken from the auto section in the first place?? I wont ever let these clowns touch another vehicle of mine.

Always a long line. People are slow. But they do a good job but be prepared to wait an eternity. Very under staffed.

Good store you found almost everything you need....

Very disappointed in the customer service here. Doyle at the counter had no sence of urgency. Oil change took twice as long as they had said. Try any other place to get an oil change.

Took them FOUR hours, yes FOUR hours to fix a tire leak. I repeat, F-O-U-R hours that even on a busy day other places get done in 30 mins tops. Really unsure why they’re so incompetent but do yourself a favor and go to another place. It was absolutely ridiculous.

Went in for a simple oil change on a 2013 camaro, after waiting an hour the manager told me they were having trouble putting oil in due to the fact it had a small opening. Finally after receiving my car, i noticed oil dripping down the right side quarter panel. I opened the hood and oil everywhere. Plus air filter bracket was broken. worst place ever.

Very very rude staff! You will never come here anymore!

Got keys made a cool skull one

The line moves faster at the auto center. Friendly too

It a joke go somewhere else not worth your time

Awful Awful Awful. No other way to describe it. Literally none of them seem like they know what theyre doing!

Went in to get a battery the website said they had in store. I couldnt find it and guy in auto section acted annoyed with me that I asked if they had any in stock. Wasted trip.

They are so slow tell you that it will be 45 minutes more like 2 hours 45 minutes and still counting ridiculous

Its Walmart so...you know ... Walmart quality

I would give zero stars if I could. The customer service at this place is typical Walmart. I regret inquiring for their services at all.

Survive in Auto Care sucked 5 he tire repair on road hazard warentee to boot

Awful customer service. Was lied to about hours because they didnt want to look at my vehicle.

Told me it would be done in four hours, it was busy that day, done in less than two. But they never reset my oil gauge.

Its Walmart auto center. Slow like always.

Tire blew out and was able to get a new tire mounted on for cheap

Doyle at the front desk was very rude.

They do a good job

4 hour wait to replace two back tires. Front tires now scraping leaving black residue on rims. never again

Rudest customer service and you could wait for just two hours even if you had an appointment. To be fair ( this review form two months ago).

This place is a joke. They didnt have the right tool to get my lug nuts off and made me purchase the tool for them. Complete waste of time because they still couldnt get the lugs off.

Lines are pretty slow, and they never call you when things are ready.

Stupid ass mechanics couldnt even patch a tire correctly.

Friendly service

Terrible service

Slow but ok

Nice people

Terrible customer service.

Not good

Lacking in the customer service area.

Avoid at all costs.

Terrible service!

Terrible service.

Cheap tires