Bryan was so helpful. I watched him help 4 customers at once. He was busy but efficient and friendly! Thanks!

Not sure who was my salesperson but I went into this store looking for to switch providers. Upon selling me my iPhone 12, it all sounded great with the offers and discounts that can be applied.Unfortunately, when my bill came, that was a different story. My first bill was accurate and every other bill from then on kept changing and increasing.So after MULTIPLE calls with Verizon Customer Support (#611) and threatening to go back to T-Mobile, I was able get my bill adjusted to the correct amount that was ORIGINALLY promised by the salesman.Verizon Victra contacted me 30 days after the initial purchase to see how my iPhone and services are going, I responded to the text message and asked a question about a rebate that I was eligible for, and never received a response from them, not a text back, phone call or anything. Fortunately, I received the rebate a month later and was notified by the MyVerizon app.In my opinion, this retailer will only sell you the phone and plan sell you what sounds good but will not help you any further than that.

Chris Barton at Victra Verizon in Bloomfield New Jersey was professional, friendly, and knowledgeable. He patiently helped me select the right phone, along with transferring all my photos, phone numbers and data. Chris helped set up my phone correctly which relieved any anxiety. I trust his competent technological expertise. It was a pleasure doing business at the Bloomfield Verizon store much because of Chris. I am thankful and glad of my pleasant experience there.

Bryan gave top notch customer service. Very efficient and very nice. He helped out a great deal!!

Thank you Bryan for all the help you provided! First time at this Verizon store and I’m not disappointed. Bryan was very kind and help me activate my phone :) very much helpful than calling customer service and waiting for hours for an answer.

Very helpful an very knowledgeable ask for Chris

Bryan was terrific. Very knowledgeable and spent so much time solving my problems. Excellent customer service. He deserves a raise!!!

Bryan was amazing! Made my switching process so much easier! Thank You!

Very good work thanks

Great service today. Gentleman with a goatee (didnt catch his name) was super helpful. Every small business owners worst nightmare happened to me last night when my iPhone XS Max stopped working. I rely on it for bookings, consults, communication, directions, and more. Its my lifeline. So to say I was stressed about this during my busiest time of year was an understatement. Was also worried about a verizon store being super busy because of the new release. Victra wasnt busy thankfully they are taking the social distance thing seriously and dont let a bunch of people just swarm the store... Got a new 12 Pro and was all set up and out the door with the screen protector done for me by the associate (I suck at it lol), a case, USB-C charger, and peace of mind in less than an hour. Thanks for the great service.

The Customer Service agent was very helpful gave me information on how to get a better plan great attitude..

Leon at the Bloomfield NJ store is always my go to for my phone needs. I am a customer for life because of him. Thank you Leon.

Very patientFriendlyVery helpfulExcellent customer service

Make sure you double check your itemized receipts. The rep told me that my phone purchase included two free chargers. Upon closer inspection of my receipt I noticed that I was charged $59.98 ($29.99 for each charger) for the two free chargers. When I asked the rep about the charges, he responded by stating that the chargers were in fact free and the additional costs were hidden fees and sales tax, which is complete BS. Long story short, they refunded me my money. Dont let them fool you. Theyre just trying to boost sales on accessories by deceiving customers.

Bryan was very helpful and patient with me.

TAKE MY ADVISE AND YOU ARE BETTER OFF GOING TO A CORPORATE STORE THAN THIS AUTHORIZED RETAILERThis is not a corporate store and they will charge you more than the corporate store! How much more? Well for example I opened an account with 2 lines postpaid service with them and they charged me $95 for it. If you go to a corporate store or online there is no $95 charge as such.Also I was told about certain offer like $10 off my bill every month for being a FIOS customer that will be applied to my account but the condition was not fully explained as well as a $150 ‘bill credit’ for which I actually checked with customer support that I needed to apply for within the 30 days of porting. This information was not given to me.

Watch out! They will say theyll give you discount but they really don’t. Make sure you check your receipt.

Was not very helpful in getting me what i need with verizon. Better to go to the corporate office

The help was fast and easy! Thanks

I must say up front that I am an iPhone user.My 80 year old Mom was visiting prior to a trip to Italy. Her phone was outdated and would not hold a charge. She did not want an upscale upgrade. She wanted easy and reliable. Her chosen upgrade, Galaxy J3 something. HUGE to her.I would have been nuts, but Trevor Jackson, the sales rep, was 100% patient and understanding. He walked my Mom through all possible needs and wants. She walked away very pleased.I am thankful for this experience. Trevor is a gem and I am grateful that he knows people and product well.Great customer service!

Great customer service skills ....Helped with very difficult IPHONE 12promax set up .Deserves a raise

Excellent service - Antoine was wonderful! He helped me set up my SD card, and showed me other tips on my phone just to be helpful. Im not a techie, and I was very grateful for his expertise

Stopped in late on a Sunday and Fabian ended up selling us 2 new phones (really only went for 1). He was great and made sure we had the phones and plans that best suited our needs. He also called a few days later to make sure we were happy with the new phones and plans - fantastic customer service!

I received great customer service. Nice environment and very patient while answering my questions, and helping me prepare with my new device. Andres is the representative who assisted me, and I couldnt be more satisfied. Thanks again

I had a great experience buying new Google Pixel 3XL at this authorized Verizon store. Mr Trevor Jackson, the manager of the store was also very helpful replacing my faulty device after couple of days my phone glitching. Ive gotten my phone replaced at no additional cost and with no questions asked.Definitely recommend this place 👌

Andres was amazing!!! This is so convenient to have the Verizon Store so Local now. Both gentlemen were very helpful and professional. Andres went out of his way to go over each and every option that I had. Awesome customer service!

Christopher was very amazing

Great Customer service!!! Happy Customer

Went in to attempt a trade-in for my old phone but Andres has been more than helpful while setting up my new phone. New location, very polite staff. Andres told me a lot of rates and deals that would definitely further my services with Verizon. Relatively fast processing work, got everything done under a 20 minute lapse.

My favorite thing about this store in the genuine people who work there. Fabian was our service rep and he spent the quality time needed to answer my questions. I understand that in sales you have to make the sale but Fabian and the store manager Joe was intentional about building relationship with their clients.Fabian was patient, honest, and straight forward and helped me work within my budget. I would recommend anyone to go there if they need a new phone or new service provider, they WILL take care of you. THANKS!!!

Joseph helped us add a new phone line to my current plan and he was more than helpful! He was nice and knowledge and made the process as seamless and painless as possible.I highly recommend coming to this location if you need to go to a store! Top notch service.

Theyre not a real Verizon store. Just an authorized dealer... Something that isnt clarified until you have to resolve some issues and are knee deep into the sell.The staff is patient but the middle man position takes up too much time.

My son and I were more than rewarded with a great experience at the new Verizon Wireless store in Bloomfield. Fabian, Joe, and Andres kindly and professionally explained all we wanted to know about the new phones and promotions. In the end they elected to keep a client happy instead of pursuing an advantageous business option. They now have two new loyal customers.

This new Verizon Store in Bloomfield NJ is fantastic. Joesph one of the reps in the store was very helpful and attentive to every question I had regarding get my child a gizmo (phone watch) . Customer service was great and they made me feel very comfortable with my purchase. I recommend this place to everyone.

Not a good representation for Verizon.I was there today to ask for help to put on the protective screen on my new phone and the employee told me that he does not know how to do it and maybe I should buy the one from that Verizon store. I told him the one I have was bought from Verizon and it was delivered to my home.He was not helpful and wanted to get back on his cell phone with whoever he was speaking to. I went to the Cricket store across the street and he person was so very helpful, I am considering switching to that company.

Good evening I came into the store in Glen on Glenwood Avenue in Bloomfield and I was helped exquisitely by Fabian he sat down and took time and even offered to go outside to help me with my bluetooth in my car and I really appreciate the patience the experience was good and I will be back if I have any other problems and the funny thing is I asked him could I sign up for a course when I first came in and he said we dont have courses but Ill help you with anything you need and he did everything so I want to thank you Verizon you been my carrier for a while now

Excellent customer service

Just left the store and Fabian was super awesome! He answered all of my questions and was very attentive to my needs. Thank you so much for helping!

Went to just to see of they could help with info about my account, and no hesitance at all, was willing to help at that moment and I thank him, Ill thank here too, Joseph I believe. If I were you Ill do business with location and sales. Thank you very much.

These guys are patient and great! Service is the most important thing. They put the sale second. Best Verizon store to visit!

Kim and Fabian were super helpful. I went in there to get my contacts and information transferred to my new phone, I didnt buy anything but they were very happy to help me and they were able to help me recover my stuff.

Both Leon & Bryan were awesome!!!!

I had a great experience in this store. I had a old phone that i wasnt crazy about, but by the time i left I had a phone that i absolutely love now! Fabian was extremely helpful and very polite!

My Go to Verizon spot. :)

These guys at this store are incompetent and liars. I told them I wanted to purchase the prepaid Moto G6 play. I just needed a budget phone to get me through the next few months until I got a more expensive contract phone later as I was about to start a new job. Eventhough the authorized Verizon store didnt carry the Moto G6 because they are limited to certain models, I was willing to consider another phone. I told the staff that I needed to keep my current phone number. They told me that I couldnt upgrade a prepaid phone and keep the same number and I would have to get a new number with an activation fee. I said this doesnt make any sense because you can just place your sim card from the old phone to the new phone. Because I have some technical background, I knew this didnt sound right. Also, by law, you have 90 days of inactivity to keep your existing phone number. Between the budget phones they had available and the misinformation I received, I decided to decline a purchase from this store. I went up the hill to the Verizon store in Montclair on Park Street. Steve, who switched my previous paid contract phone to a prepaid phone was willing to upgrade my phone switching the sim card so I could keep the same phone number. He, also, was willing to order me any phone he was authorized to sell and have it available within one day. The only reason I didnt get a phone from Steve in Montclair was because Walmart and BestBuy was selling the Motorola Moto G6 I wanted. I ended up getting it from BestBuy. By the way; I switched the sim card, keeping my same phone number and transferred my data and photos myself. Companies need to stop hiring young cheap labor with no social skills. I wont forget I was lied to! You never know whats a customers background or knowledge base.

If you need a new phone, support or service, this is the place to go. Walk in and ask for my man Fabian and you will not be let down, no matter what your needs are. I was in and out in no time with everything I need. Nothing beats good service and they got it.

Met the store manager Joe when he introduced himself at CVS while I was on duty. Told him I would give them a shot when I needed an upgraded. Came in a week later and had Joe and Fabian help me select the right phone, accessories and reviewing my plan. Theyve earned my business. Patiet, helpful and knowledgeable. Nice to have them in Bloomfield.

I didnt even know this store was here..Joseph was an awesome help. He gave me everything I needed. In and out with no problems.

Fabian and Joe were most helpful in helping me switch from a Windows to an Android phone. They both were professional and answered all my questions. I look forward to them being my new Verizon store.

Very polite. Professional individuals. Full knowledge of the products and services. Full willingness to help each customer.

Great service. Sales Associate Carl is very knowledgeable, helpful and nice.

I discovered a new Verizon store in my neighborhood. Premium Retailer nonetheless. Fabian was very helpful and informative. When my contract expires in a few months, l will stop by here first.

Excellent customer service from this location. Andres and Fabian were helpful and knowledgeable which led to a seamless experience.

The representatives here are unprofessional children just looking for commission and have no idea what they are talking about. They sold my mom an iphone and incorrectly set it up which caused so many problems later on that did not take any accountability for. We had to open 3 different cases with Apple headquarters. With all the Verizon retailers around, save yourself a headache and go somewhere else.

Stacy Whyte Mr fabian is the best. He took his time to help me unlock my phonemic I would highly recommend everyone to his store. A great guy he is.

Came in for some accessories last week. Joseph helped me then and today I had some troubleshooting on my Droid device and Joseph was able to give me a hand again.

Horrible customer service. Went today to get help being shown how to transfer my contracts and pics and he would not help me without charging me 40 dollars. First and last time going there. Will stick to west orange. They always down to help for free. Broke bum

Stopped into this brand new location for service with my phone. The staff was friendly and very helpful. Will come back again.

Customer service was fantastic. Andres answered all my questions and helped me get my brand new phone :) Highly recommend this place!

Kimberly was very helpful i will come back again when i upgrade my new iphone7. Awesome service.

Im at the Bloomfield Verizon wireless location and my experience with the gentleman there was wonderful they helped me set up my new Galaxy Note 5 with no problems at all, When in the area see Andres or Joseph they are very professional. Thanks again guys for your help.♡

Very helpful!

Antoine and Andrew are the life of the store. Both are extremely professional and take care of the customers needs and wants.

Helpful and knowledgable, but sometimes understaffed.

Jameel is great! Very helpful. Nice new storefront.

Fabian was awesome! He helped my cousin and I soooooo much! I had to fix my iPad to get connected to my plan and he was very nice while making that possible! Thanks Fabian!

My experience today was exceptional . Joseph and Fabian made sure that i left with everything i needed and helped adjust my new plan for my convenience .

Fabian Rosario was very helpful from beginning to end and received my new phone the next day..Thanks Fabian

The company needs to advertise better deals on phones and accessories.

It was a great experience the staff gave me exhalent service even though I didnt purchase my phone hear

My experience at your Verizon location was awesome, The representative Kimberly was kind and patient, she was the epitome of customer service

The Customer service I receied from Ms. James and Mr. Thomas was excellent. There were some technical difficulties with my upgrade, but they figured out the issue, and were nothing short of excellent during the whole process.

Expensive, unprofessional, and deceptive.First of all, this is a Verizon partner store, not an official Verizon store, which means they dont offer all the Verizon promotions/phones/pricing offered by Verizon. I went here to trade in my Apple iPhone for the Google Pixel 2. They charged me $680 for the Pixel 2, yet you can get this for $650 when buying directly from Verizon (thats a $30 price hike).I traded in my iPhone for a $60 credit, which the associate told me could only be used for purchasing accessories. I bought some wireless earbuds for $50, which lets be honest, I didnt need, but what else am I supposed to do with $60 at a Verizon cell-phone store? The earbuds seemed to be the only reasonably priced item here. The cheapest phone case was $30, and all the charging chords were at least $30. They even charge $45 for cell phone screen protectors, which you can get online for $5 to $15... The associate was nice enough to apply the remaining $10 balance towards my sales tax, but he explained that I cannot apply the full $60 credit to the phone purchase, I can only apply some of it. This felt like a bait and switch strategy to force customers into purchasing all their marked up merchandising.Had I traded my phone in directly with Verizon, I would have gotten a $60 gift card, which can be used to purchase a new phone, accessories, or even pay a phone bill! That means I paid $30 more for the phone itself, and could have used all $60 of my credit towards purchasing the phone, a $90 price difference in total.The representative was not knowledgeable and did not know (or simply failed to remember) to disable my iMessaging while performing my phone transfer at the store. The following day, I wasnt receiving any messages from friends who I know had iPhones. I had to call Verizon tech support, and turns out, he didnt turn off my iMessaging. That was a waste of 30 minutes of my time spent on the phone, which could have been avoided, had the representative done his job correctly.I understand small businesses need to charge more for better, customized service, but I did not receive that. This store has a deceptive trade-in policy (accessories only), and none of the 3 sales people were professional, at least for the 35 minutes while I was in the store. Plus, the salesman did not even correctly turn off my iMessaging, so what exactly did I need him for? I basically forked over an extra $90 for the convenience of having unprofessional sales people incorrectly port my phone from an iPhone to a Pixel 2. Save yourself some money, time, and aggravation, and buy directly from Verizon.

Staff here was extremely helpful.No wait. However, this is not a Verizon Corporate store so they dont have access to some of the promotions and deals.

Excellent and prompt service. Very knowledgeable and courteous.

Trevor was very helpful and full of great customer service.

Very friendly and knowledgeable staffNo wait time at all

The service at this Verizion store is beyond belief. I feel like the staff actually cares about my technical issue.

Zero wait time. Fabian was very knowledgeable and helpful. Great Location.

I needed my LG G2 fixed and they provided me with outstanding customer service. Im going to do all my Verizon business right here!

Kimberly was very very help ful and the manager fullfull my needs will come back again .also happy for the store in the area

Every one is always so helpful with what ever the problem is . very good customer service be back again.

Fabian, Joseph and the entire crew gave me maximum effort when helping me replace a damaged phone and transfer and back up my contacts. Excellent job guys.

Jaleel was very helpful and got to the point !!!!!!!! The best store they were very friendly ! Great costumer service!

I always come to this location to make payment and for extra help for using my phone. Jaleel M was very helpful!

Fabian and Joseph do a stellar job! Best Verizon experience to date!

Fabian was very nice he helped me set up my new phone...and keep all my contacts and photos. .

Great Customer service...very satisfied

Today is Tuesday. The open time on the answering machine for Tuesdays read 9am, in outside and they are closed.

Great spot, very helpful staff

Deanna just made my day my week etc. Super professional solved s serious cell phone problem for me, will go to thisVerizon store with all future purchases and/or questions.

The experience was amazing.

RECIVED EXCELLENT SERVICE.

I need to go in and see manager. Ive lost contacts. Not happy

Fabian was very helpful. He went out of his way to make sure i was all hooked up and ready to go!!!!!!!!!

Awesome location ! Andres was amazing !!

Very fast

Very helpfull

Good customer service

Good service