I have bought 2 brand new battery’s from tripple aaa this year. They put both battery’s in both of my vehicles. The battery’s stay dead. I took both of my vehicles to the dealership to get them check out for alternator or starter and to make sure everything is okay. We’ll like the dealership told me it’s there cheap battery’s. With in a week of buying a battery it was dead. I have called and complained to there customer service and now they just put me on hold. I asked for corporate or a manager to call and nothing in the past month. I would never buy another battery with this company and be treated like all they care about is ripping people off. I had to buy a jump box that costed me 169.00 so I can jump both cars off every morning and I have to get a friend at work to jump me off so I can get hm. This is completely unexplainable. Now this morning I have to go spend another close to 400 dollars to buy two new battery’s because of y’all’s lack of service.

We have had AAA Roadside for 30 years. Fortunately we have not needed towing but a few timesTonight & about 4 years ago, we needed towing. No one showed up to tow & no progress calls were made to us. We will be cancelling!

It was good. We went to take pictures for our passports. It was fast. We were there less than 15 minutes and everyone was nice.

I tried to create my account on virtual AAAI’m very frustrated. I could not get it done after 3 hours. I am a premier member and have been for years. I tried to call Birmingham office in hopes of talking with a human. No luck because the main office has gone virtual as well.There doesn’t seem to be a site where I can create a password. It just asks for password.I would love some help with this. I have accounts and passwords with other places so I’m stymied.Thanks for you’re help. AAA HAS BEEN A LIFE saverfor us over the years.

AAA has came through for me time and time again. I’ve locked my keys in the car numerous times and they are right there to help keep me moving. Thanks AAA. Very friendly assistance.

I have been sitting in a parking lot for 4 hours and when I called several times the answer is we can not give an eta. I will not be renewing my membership

Triple A is THE best car/truck service in the industry.

Janice has done and amazing job helping us plan a trip during this pandemic! We cant wait to get home to tell her all about it. If youre looking to travel and want some help getting the plan together, look her up!

Haven’t used them yet but others who I know have and they are very convenient and a must have in car emergencies. They help pretty fast and make sure what ever emergency your in that you’re helped to their fullest capability

This was a great visit as I was changing my insurance provider. The service was cordial and on point. Everyone was friendly and quite knowledgeable. I left there feeling as if I was enlightened. I would refer this company to anyone, even a kid with a play car. Lol.

My truck broke down and I have aaarv pluse, I call them and go through there procedures and I tell them I Im towing a small utility trailer and they say its not covered and ill have to get another wrecker to tow it because its not covered. I been paying for aaa rv plus for 8 years thinking I had all the bases covered, I havent ever used it to be told its not covered when a rollback can carry both at the same time to the same place. Its not a rv trailer, Skidoo, boat, 4wheeler, motorcycle ect. Well I was going to pickup a 4wheeler but the truck broke down. The wreaker driver charged me 3 dollar a mile to tow it behind the rollback thats towing my truck. Im not a happen camper but now you know.

AAAs Legendary Service but they have an Approved Auto Repair Program where the program is biased for the auto shops, when they choose to rip you off.The man supervising the Approved Auto program on the phone with me tells me theyve done business with Hendrick in Hoover for over 17 years, but... They have NOT been in Hoover for 17 years. Much less than that. It took two weeks to get in touch with himFurthermore I had a question about what my coverage covers on my AAA Auto Insurance. Nobody could answer for about a week. They kept telling me Well file a claim and find out. Uh, youre not supposed to have to file a claim to ask your agent what is covered....on the phone, that is.... Couldnt get straight answers.As it turns out, AAA insurance really doesnt cover glass repair. Its considered comprehensive deductible, unlike every other insurance company I have ever had.As a member of AAA, seeing others waiting hours for assistance, not even being able to make a simple phone call to sort things out..... Honestly Im not getting what I paid for.I will soon be taking my AAA Insurance and roadside coverage elsewhere, soon as I decide who to go to. AAA clearly does not have its member interest at heart, when they wouldnt even review documentation with the auto repair program....

Great plan and service even though. I didnt get the service at that time.

Went for passport photo. I am a AAA Member and they provided Prompt service.

I accomplished what I needed to get done there but it was tough going at first. I found the receptionist a bit unfriendly. She didnt seem to be too knowledgeable in her job but I maybe wrong. After that, we were able to get what we came for, i.e., road maps.

2 friends and I took the SeniorSafe Driving all day class. Third time in 9 years. The class and instructor are very good. I always learn something new.Videos are good, discussion interesting. I get a discount on my insurance good for 3 years😃

Everyone there was friendly and helpful. Made plans for a future trip and even won a prize. What fun. They have awesome discounts and wonderful free information. So glad I joined AAA and I have their insurance too.

I was with this company for about 39 years and I was switched to the Alabama office but didnt receive renewal notice on time and it was cancelled. I had locked my keys in my car and called for service for help only to find out about it being cancelled. I ask if I could reinstate it and was told that I had to pay my membership dues along with an extra $75.00 to get my keys out on the same day. Now this upset me as I was with this company for over half of my life. Is it just Alabama or what ? I had most of my service in Orlando,FL. AAA Al has left a bitter taste in my mouth.

Extremely, Friendly, Helpful, Efficient Service.

We waited for close to four hours on side of road for service. We were in a heavenly populated area and talked to AAA 3 different times with no success. We were promised 2 times we would be called back but that did not happen. Our son drove for an hour to help. Our first call to AAA was around 3:30 pm and we finally got text that service would arrive at 6:45 pm. Needless to say I will not renew my membership!! Horrible, horrible experience.

We signed up for AAA thinking they would be the best roadside assistance company. They are not. My husband had a dead battery in 17 degree weather late at night in front of a closed store. They told him 45- 60 minutes ....then 20-30 minutes later, the tech called to say they were busy and it would be at least another hour. And I repeat...it was 17 degrees. He had to walk to a Walmart, buy and install his own battery. AAA does NOT have adequate contractors to get you help quickly, even if you live in a metropolitan area with locksmiths/tow trucks every where. We regret signing up with them. If you catch them at a busy time, they are not equipped to help you or smart enough to get the appropriate amount of contractors to handle their calls. You are better off handling it yourself.I DO NOT RECOMMEND.

The driver Cory was great he did his job plus more thank you Cory

Extremely disappointed with AAA TRAVEL IN BIRMINGHAM.

Did an excellent job!! Right on time in the mist of rain. :)

Opportunity to learn more about safe and defensive driving practices.

Thanks to AAA for ruining my insurance history and causing my future premiums to be at an all time high. They cancelled my policy on multiple occasions from the looks of it and let me drive around uninsured risking myself and others around me. While my policy is has been set up on automatic draft for them to have there way with. Never did they attempt to collect funds that werent there and never did they ask anything of me that I didnt do. Yet I have lapsed coverage and high premiums. Thanks so much Doug Edwards and his assistants that he shuffled me to when I would try to contact him about why all the sudden my payments arent coming out. Oh its fine, your covered. All the while Im not risking who knows what. And my home owners insurance was through him too, yet not a one phone call to my cell phone leaving a voice mail saying anything wrong with my insurance policy. Tomorrow I am covered Doug, by an insurance agent that understands that I am not to be cancelled without a phone conversation and he can take whatever money automatically drafted till he can contact me prior to cancelation. Good riddance and youll be hearing from my attorney.

AAA Will SAVE YOUR DAY!!! Great Job Guys

I joined AAA because of the travel agency end of it although there are some nice benefits as far as automobile assistance as well. I found the agents to be very helpful and friendly.

Genuine and professional! Thank you.

Always get good deals here, as well as great auto car services like towing. We only buy our movie tickets here never at the theatre..unless its bargain matinee. They are undergoing renovations last time I was in (a week ago).

Got international drivers permit today, super fast, super easy! Very friendly and helpful staff.

They lure you in with cheap rates and triple them within 4 years. They increased my homeowners and auto insurance over $4,700 in four years with zero claims filed. Screw AAA! They also do not participate in the the insurance database that other insurance companies contribute to, to verify you have been insured, which I creases the time you stay with them until they contact your new insurance company for the verification.

I always shop at AAA before booking any of my trips to see who has the better deal. This company is a lot more than just road side service.

Sonja Long was extremely helpful and courteous. Gave good service.

My wife Suzanne and I are celebrating our 40th Anniversary as well as her significant birthday with our best friends on a 3-week Mediterranean and transatlantic cruise this fall. Sandy Marks arranged our entire trip and we are so pleased with how smoothly all the arrangements went during the process. She is extremely dedicated to her clients wishes and makes certain their expectations are met and even exceeded. We highly recommend Sandy and will definitely let her plan our next trip!

Great and quick service

A very good plan to have

Very helpful

Agree

My truck broke down. Tires rims were stolen. Talked to a AAA manager, she told me they dont TOW vehicles with wheels.So, I went to pull a part gathered wheels and tires mind you, were cheaper than calling another co. to have vehicle towed

They got there in 25 minutes 😷😊😷

Not so good

Went for Sams Christmas dinner atAAA today !! Got to see some good friends, talk a little and eat some good food too !!!

Very helpful when getting out trip ticks for leaf viewing in West Virginia!

Very quick to respond!

Doug Edwards is the man!

Was able to get maps and information about our upcoming trip

Helpful staff

Very friendly and helpful, took care of all my needs.

Friend staff

They did an awesome job planning our family cruise. All we had to do was go make memories.

Love my discounted movie tickets and publications and my agent planned an amazing Disney trip. Ty AAA!

Everyone should be a member. You just never know.

Good Road side assistance. Travels assistance club

Wow. I cannot express the amount of rudeness I experienced from Ginger Stacy. She promised to stand by the trip insurance she sold months ago and help if a cancelation was needed. When called back to cancel the cruise she said, Im not quoting, aint nobody got time for that call the 1-800 number. Needless to say I wont be using AAA again.

You need this cause it adds to your insurance need its a back up

Good maps and tour books for members. Usually no wait.

Love these guys & their services!

It was Good..

Thanks for hosting the popup for TSA clearance..

Great service chairs not comfortable

Get all triple AAA at united towing & transport

Great team of employees

I love AAA my whole family has AAA

Great customer service!

Good service

Was in and out in under thirty minutes with my international drivers license.

Get Your Automotive Keys Made Here

Very helpful!!

Very helpful

Very helpful

Good place